Silver Oak Casino

Unfortunately, this was one of the first sites I found for online gambling that was going to be productive. I won over $1,000, but was informed I had to deposit $10 from my Bitcoin wallet.
I spoke to customer support, then waited the 14 business days.
When I went to look and see where my withdrawal was at in the transaction history, ALL of the sudden I can no longer reach that site.
I do plan to report this to the gaming commission, and to anyone else that will listen. I was lucky in the fact that I took screenshots of all conversations with customer support along with screenshots of the withdrawal request balance history.
If you’re only going to use their money, and play without the expectation of winning actual money it would be a fine site. But if you wish to NOT be scammed; or in essence robbed, of your money don’t use this site.

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I have been waiting weeks to get a 450$ withdrawal. Was told 7-10 days then another 7 business days after I was "approved." Then after I was approved I was told I was "escalated" and to wait another 3 business days. Now I have been escalated again and told to wait another 3 business days. What a joke.

They ask for all you information. And never pay out, just keep getting the run around, will easily withdraw money from your account but not willing to pay out. s
Seems to be a scam

I have nothing good to say about this casino or any other casino in their group (silver oak, royal ace, prism, wild vegas, planet 7). This casino does not abide by their own Terms of Service.

Withdraw times are always outside of ToS and that is if you ever get your winnings. A quick glance through the ToS will show missing text and legal issues that cannot be upheld. Stay away from this group of casinos at all costs. They will gladly take your money but will be quick to refuse payment of winnings. They treat their winners like criminals and require months of arguing on the part of the customer to ever see a dime from them.

I think this casino is starting to show signs of going under I would not recommend anyone to play here. Why play if you might not get paid. Its a no brainer. The player's do not make them wait when they are the winners, what is fair is fair. Having to wait time longer than 30 days is just out right bad business and says they do not value loyal customers and that way of doing business they will not last much longer. Especially if people do their homework and read these reviews before playing.

Won $1k here, verification process was difficult as was customer service. Ultimately they credited the money back, I played it down and I won't be coming back

I have nothing good to say about this casino. They offer nothing that I cannot get anywhere else. Some of the deals are there only for maning money but not much big amount.

I get so many bad beats here. The river always beats me at odds of hundreds to one and the flop always favours the house. Also when you do finally win it takes 2 weeks of screen shots and Emails and then you get half.

I have been a long time player at Silver Oak and the bonuses are as good as any currently online. The games are RTG the same as many other sites but without the bonuses in most cases. You have to completely understand how the bonuses work as you never get the bonus or you deposit included with a withdrawal. Some of their bonuses require a playthru some don't make sure you know the difference. I have never found any of the customer service people to be rude, but then I am never rude to them, maybe that helps when you have an issue. I have tried to let them know I am patient but there is a limit without being rude about it.

What I dislike is the same thing everyone complains about, is slow payments. You need to know this going in, but I do have a complaint currently because I have been waiting almost 3 months now which may not be that unusual but now it seems they no longer allow me to chat to see if there has been any updates on my withdrawal. Also I have requested that someone return my call twice now with no response. I did call one time on the weekend so there's that. Other than slow payments I don't think there is too much wrong with this Casino. I have had good chats with customer service and they say they are doing everything they can to speed things up and I believe them, it is part of the process and the location where they are that hinders somewhat quicker payouts. Overall I give them six stars even though I am waiting for a payout myself.

They have good jackpots and I have hit well in the past on this site.

Slowest to pay of nearly all RTG sites. Then I asked to disable my account for a few months to limit my gambling...I come back and they enable the account but I am not allowed to deposit. You ask Live Chat why and they say the account is in a financial review...ask again...for TWO FULL YEARS and they say account is in review. So apparently if a gambler wants to disable their account for awhile they are permanently banned from the website.

You win with bonus money only. When using bonus money you could have 20 and still hit they will send ya an Ace. Be very careful though when you get over 60% over play though bonus....

As soon as you near the play though limit it is rigged to automatically lose no matter. Dealers getting 5 straight black jacks, you get 18 dealer gets 19, and the customer service line is not answered. I confirmed a $2,500 withdraw and they only sent a check for $1,800. Just sent calls directly to VM and only automated responses to email.

Games are fun. they offer great bonuses and I have won a few times and been paid each time I am waiting on a withdraw as of now. And i have not had any problems with bonus or free chips being paid but I read all the rules and fine print if you take a bonus make sure you follow the rules. All my withdraws have been 1k or less each time so I can't say anything for the big amounts paid out

The amount of time it takes to be paid is very very long too long. If they were honest and upfront about it I feel they wouldnt have so many people complaining. They might not have as many players but they would at least be happy they knew the true times it takes to be paid out. The worst part is they give you the run around for a long time in order to get you money. You will get paid but you will have to go through alot of stuff before you do, if you cant wait for the money to be paid out a few months 2-3 I would not recommend this casino but if you are ok with waiting a little but getting paid for sure its not a bad casino

I like to play casino games online so they have that going for them...They have lots of games.

I have given them thousands of dollars to probably close to 10k this month...But they "have not verified[my] documents". I have sent the documents 4 times (most recently 15 days ago). My withdrawal requests just get canceled with no statement or reason or explanation. They do not answer the phone...I've called 20 times. And left 5 messages. When I gave finally gotten someone on chat, they stop talking to me after a while when I ask them why my docs haven't been verified...Or they ask me to and from which email addresses I sent the docs...But that person has never been able to to access the email... So why ask???? I sent the docs to the email address I was given via chat a month ago.
If my credit card gets declined they can call instantly to make sure I can deposit, but they can't return calls or answer to provide customer service...Don't bother with this site. I will be disputing every single charge I have on my bank statements unless I receive my payouts by 04/14

Games are fun, great variety of games . Not much more to like.

Everything else. You won't get paid! They have all the excuses in the world. If your lucky enough to win, which I have, they will tell you that you can only cash out 2500 a month due to their processors. However, they can accept hundred or thousands of dollars from players a day with no issues. Their fees are ridiculous , customer service is horrible, and most of all payouts are no going to happen. Their online chat is pathetic.

My recommendation is everyone needs to dispute charges that are unauthorized. For example- you AUTHORIZE a 100.00 deposit but you will see a charge for 117.86 come through you bank. NOT AUTHORIZED! Dispute it. They will tell you that wouldn't be a good idea to dispute charges and that's for one reason. THEY WILL LOOSE THEIR PROCESSORS and it will cost them millions to get new ones. Unfortunately their payouts are near impossible. A VIP host clearly stated to me if you have 10000 to cash out it will take approx 5 months to get. WHAT A JOKE! Don't waste your money. If you want to know more, leave a review with an email and I'll be glad to share more!

The bonuses are great and so are the RTG (Real Time Gaming) games.

I read some false (positive) reviews on this site so I began to play. Everything is great until you request a withdrawal. After months of no replies to emails, phone messages, and the same old excuses from live chat I did not expect to get paid. When I filed a complaint with this site and with CDS (central dispute system) I finally got paid after 3 months. While I did eventually get paid it is not worth the hassle for any player. This site is blacklisted and I agree with that assessment.

This casino does offer a lot of bonuses. However, those bonuses caused me to not get a payout.

They trick you into using their bonuses then refuse to pay your winnings if you played a specific game, such as blackjack, with the bonus. Even that is unsettling, but what is more unsettling is, after voiding the payment they give you absolutely nothing. None of your own money you initially used to play with, none of the winnings, and no credits. I played using $80 of my own money, won $340, and received nothing.

Also, when I spoke with a customer service representative about the issue, the rep was very rude.

I have played with this casino for seven years. I have been at times a very difficult customer. I have been paid out a lot of money by Silver Oak. Just recently I received a new VIP host her name is Megan. She is absolutely the best and his went way out of her way for me and I am so thankful and Silver Oak will always have my business.

The payout process does take a little bit of time. I feel it's definitely worth the wait though because they will pay you you just need to be patient.

By far the best casino I've ever played at. I have the utmost faith that my money will get to me by a decent time. If this doesn't happen, I am always informed of it as well as a reason why. No other casino has ever done this for me.

Super fun bonuses which are easy to access and fast payout which is relieving.

It's too bad players from Canada are not accepted, I travel there sometimes and have to stay for periods of time which makes it difficult to play at times.

I like the no rules bonuses. No playthrough. No max cashout. Wins are fairly often.

I requested a wire transfer on 12/03 and after Silver Oak tried to convince me that a check would be faster, they finally sent it to the processor on 1/13!!

Then, Customer service was extremely evasive and could not answer simple questions on how long it takes to get the funds from the processor to the mail system.

I have played Silver Oak for several years. Normally I use play money but every couple of months I'll play $50 cash using one of the higher no requirement bonuses. I've won two payouts. One for $2,000 and one for $1,000. Ultimately I received most of my winnings. Their tech support is good, though most are foreign and some are difficult for me to understand.

It took an incredibly long time to get paid. While they already had all of my information I had to submit everything again. They required more information than the military required when I got my Secret clearance. They also did not pay the full amount. They deducted about $50 from each for something. If you've got money you don't mind burning, it is fun. However the odds are infinitely better at one of the brick and mortar casinos. Recommendation is stick to Play For Fun.

I'm surprised at the very low score this casino has at the moment. The bonuses on offer are awesome (10 x 100% match bonus and $270% match bonus, and the chips constantly grow in value the more you play). I just received a free $20 chip for completing a 3 question survey.

The support staff are fantastic and very polite.

I am member of Silver Oak Casino for a few couple of months. I think I registered at their casino at the beginning of this year, it will be almost a year ago right. The only reason why I joined them was because of no deposit bonuses.

I was looking for some no deposit offer and I found this casino. I decided to claim this offer, I like to play sometimes with free chips. I downloaded their software and I registered. Now when I writing this review, I saw that they also offer instant play mode. I did not saw that when I was there, maybe they added in recently. I like web instant play mode, it is better than software download.

I played with no deposit bonus for a while, but at the end I did not managed to clear the W.R of bonus. I lost the bonus and that's it. I did no made any deposit at this casino. And also I think I will not make it. The main reason is because I have some doubts in Silver Oak Casino. They have so many complaints here, and the payouts does not look so fast.

Otherwise if you decided to take a ˝risk˝ with depositing your money, they have nice promotions for first 10 deposit. All bonuses are at 100% match deposit which is good, but I don't know what to expected if I clear the W.R. I don't have trust in this casino and I will stay away from it. I don't think all complaints are just by players faults. I know that many of them break some rules about bonuses, but to have over 100 complaints… this is not good at all. I have doubts, I will not take a risk. I rather deposit somewhere when I know that it will be better. I will give them 6 stars, because of no deposit bonuses.

I liked the games at this casino....however, other casinos offer the same games.

I hit a jackpot over 17K and played it up to 23K. I continued to play and lost most of the money-down to 4500. I submitted my paperwork and requested 2500 withdrawal. I used a coupon code after winning and now the slugs at this sham of a casino voided all my winnings. Do not play at that casino. In my opinion, it is a sham. Unless they pay the money they owe me, I will not play at that casino, or any casino in their group again. If they do the right thing and pay as they should, I would re-consider. But as it stands, my opinion is stay away!

The gaming platform is very nice and easy to navigate. The staff seem friendly and willing to try to help.

Payouts are horrendously slow. I've had a request in for almost a month now. It was initially delayed because the incorrect paperwork was on file. Once that was resolved, I was able to set up the Wire Transfer. I received an email from the VIP host last night asking if I wanted to have the funds placed directly into my debit card account rather than receive a check (mind you - I did not request a check).

At this point, I'm not going to visit this casino anymore. As it is, the payouts really aren't all that great.

I had a Withdrawal Request less than $500. After 10 day wait for approval was over, I got check in Five days and it was good.

I do enjoy their mobile website games.

I like their Bonus Coupons.

I like their continuous Crewpon Coupon that you can use multiple times.

I like the no limit on withdrawal and no play through requirement coupons.

I currently have an approved Withdrawal Request of over $2,000. The 10 Business day approval wait is over. Per discussions with various VIP Hosts there is a 10 Business day wait before Processing. I'm in the 10th day of that wait. Once that is over then there is up too another 10 Business days for me to actually get the Check. Of course my bank may place a Hold on it before I can actually use it. I would say AskGamblers is correct about the 28 days or more to get funds once approved.

Note: Don't use any Free Chips during any of this until you get your check. Based on their Rules you might very well have your approved winnings removed. In speaking to the VIP Host and others on their Live Chat website, I was told as long as your account Balance is near zero you can still use Bonus Coupons as long as you make a Deposit. It would sure be nice if someone else can confirm this, especially someone that did make a withdrawal, and got paid, and during the Withdrawal process made deposits using Bonus Coupons.

Very SLOW payouts!

They need to add more games to their mobile website like Ghost Ship, etc.