Europa Casino

I won just over $1,400 The casino and its stuff refuses to verify my email. The links that they are sending me at withdrawal attempts are faulty. After contacting support i was guided through loops and hoops and I was promised a resolution or follow up within 24-48 hours. I also sent them screenshots from my email to which I was getting the confirmation links. so they know its mine on the 29th of December of last year. After numerous attempts of me trying to resolve their issue nothing happened. I have contacted them many times since my initial attempt to withdraw my money, but support got more obnoxious, rude and unhelpful. They avoided questions and lied to me. The Casino is trying to cheat me out of my money. and when asked if this was the case, they couldn't even deny their attempt. Short example of conversations I have been having with them: War4ever: Hello, I have contacted support earlier regading a failed email verification I was promissed that the issue will be fixed or I will have a follow up. I have not recieved anything again. Im asking that you process my verification manually War4ever: i gave anough time to fix the casino issue Stanley: Hi Serguei. This is Stanley War4ever: hi Stanley: Allow me to contact our back office team for 3 up to 5 minutes to check your account. War4ever: ok Stanley: Upon checking Stanley: I can see that our back office team already updated your account regarding your age verification Stanley: And I can see that you received an email, to confirm your email address Stanley: From this link http://www.europacasino.com/verify_email?username=War4ever&token=&source=email Stanley: Should you have any issues in mind, please don't hesitate to contact Online Support as we are available 24/7 online. War4ever: ? what about it? I can not make a withdrawal as the email verification keeps failing. I contacted support numerous times regarding this..... And sent screenshots etc.... this issue is been discussed and not fixed, please refer to my earlier conversations War4ever: ??????????? War4ever: the link doesnt work!!!!!!!!!!!!!! War4ever: "Something went wrong. Please try again later" War4ever: its been weeks! how much longer I will be given a run around? War4ever: the link is broken Stanley: Hi again Serguei. This is Stanley Stanley: I see. Give me 3 minutes War4ever: if casino cannot provide a working link authorise my withdrawals or verification manually War4ever: i have sent screenshots weeks ago from the email adress im getting the link in. so obviously its my email Stanley: Upon checking your account further. Stanley: Allow me to do a follow up with your email verification. War4ever: what do you mean? Stanley: This was already escalated with your back office team, what I will do is to make a follow up and we will update you as soon as possible. Stanley: Please feel free to contact Online Support if you need any help. We are always here to assist you in every possible way we can. War4ever: no! this is no good! i keep on getting false links, lies and run around. I was told this many times already. War4ever: Yes this was escalated and i was told 48 hours, its been longer. War4ever: I want this to be resoved now as this I was told War4ever: WE are not done Stanley, you have to provide me with answeres as i was prommised by the casino earlier Megan: Hi Serguei! Megan here from Online Support. War4ever: please read my earlier conversations Megan: What do you mean? Can you be more specific? War4ever: Stanley keeps on dropping my chat without any answeres that he must provide War4ever: i was talking to Stanley War4ever: he is not responding to the issue that im having for weeks now Megan: I apologize for that but upon checking Stanley did checked your account and responded to your query. Megan: Your concern has been forwarded to the Relevant department and we are still waiting for an update from them as well. Megan: We will surely informed you right away of any update as soon as we received it. War4ever: no, I was told the same thing over and over, nothing got resolved. I was told that i will have answeres week ago, the last time i got fed lies again on Jan 2nd. Now Stanley decided to let me know that nothing ws done again. nothing of value or an attempt War4ever: to fix the problem War4ever: if your back office doesnt respond or exhist its not my fault that the email link doesnt work. I am asking to verify it manually or over ride it. War4ever: all im trying to do is to withdraw the money War4ever: my money Megan: As much as I want to verify your account I won't be able. War4ever: so who can? Megan: It is only the Relevant department that has authority to verify the account that is why we are waiting for their response. War4ever: the account is verified! i sent the screen shots that i was asked from the email that im getting non working links. there was no response for weeks War4ever: how do i contact your relevant department as it seems not complying with support tem queries? Megan: They do not handle players directly. War4ever: yes I already was tolt that we are waiting for responce many times... Megan: Stanley already did a follow up on your concern. Megan: Kindly wait for an email update within the next 24-48hours. War4ever: i have been told that every time... so far I got only mislead. something needs to be done now. Megan: Sorry but I cannot verify your account. Megan: Please wait for an email update. War4ever: then put me in touch with someone who can. Its unethical to tell customers that things will be done and they are not, while againg posponing the issue War4ever: i have been waiting for the email update for very long time now War4ever: i have not recieved any follow up War4ever: now is a good time to contact them directly Megan: We apologize but your patience and understanding on this matter is very much appreciated. Megan: We only send them email and Stanley already send a follow up. Megan: After that we just wait for their respond. Megan: Would there be anything else I can assist you for now? War4ever: how is it apreciated? am I gonne get compensated for it? I been given a run around for weeks now, Stanley just cuts chat without a resolve. Now im being told that i need to wait 24-48 hours more after Mohammed told me to wait another 24-48h on Jan 2nd. War4ever: I have been fed lies, and you telling me that my pacience is apreciated. Is the Casino intends to compensate me for my stress and agony and time wasted? War4ever: ? Megan: Sorry that you feel that way but we really can't verify your account now and we just wait for the Relevant department. Megan: Anything else I can assist you with? Megan: Just contact Online Support in case you need assistance. See you! War4ever: Why are you sorry? You told me that my pacience was apreciated, but my follow up question was ignored again. am i gonna be compensated for this anarchy caused by the Europa casino? War4ever: When will your issue be fixed? Megan: Please wait for an email respond. War4ever: for how long? War4ever: i was told that already many times. I need straight answeres! dates, times Megan: Please wait for an email respond within the next 24-48hours. War4ever: what happened with the previous many responses I was suppoed to get in the past weeks? Megan: We didn't receive update from the Relevant department yet so we have no information. War4ever: so what you telling me its gonna go for ever? War4ever: this is not a sufficient answer. i was aked to wait 24-48h. which i did many times, now is a good time not just push the customer away, but actually fix tthe issue War4ever: where is a guaranty that it wont be just another intentional attempt to misslead me? War4ever: yet agai Megan: Sorry but that is all we can say now as we have no update yet. Megan: Stanley already made a follow up so please wait for an update. War4ever: yes so apparentluy did Mohammed and others before him... Megan: That is all I can say for now. War4ever: thats all been told so far... War4ever: is this an intentional attemt to avoid to pay the customer? War4ever: because it has been a perpetual run around Megan: Please wait for an email update. War4ever: I was, and I still am, why my questions are still being ignored? War4ever: or I will be getting an answer to that via email also? Megan: Sorry but there is no information yet. War4ever: War4ever: is this an intentional attemt to avoid to pay the customer? War4ever: because it has been a perpetual run around no information on that? Megan: Please wait for an email update. War4ever: i am War4ever: when will I be getting one? Megan: Please wait for an email update within the next 24-48hours. War4ever: what if doesnt come like every other time i was told to wait and prommised something with in 24-48h? Megan: There is a follow up send so please wait for an update. War4ever: i was and I am. Im asking if this is just like every other time what do you sugest I should do? Megan: Nothing to do right now but to wait. Megan: Until we received an update there is nothing we can do either. War4ever: can you tell me how many other costomers are waiting to resolve the issues that casino is having? Megan: I do not have the numbers. War4ever: just trying to understand why it takes so long for "back department " to respond to my concern Megan: We do not have an authority over them we just wait for their respond. Megan: Please wait for an email update. Megan: I have to go now. Just contact Online Support in case you need assistance. See you! War4ever: whom do I contact who has an authority over them. they are obviously do not care for the casinos brand This is one of many, many, many, "wait for 24-48 hours" I dont understand why they kept accepting my deposits without any need for email confirmation at registration (which I did by sending them screenshots they have requested even after their system failed), but to excuse themselves to avoid a payout and to cheat the client out of money they won fair and square... When I signed up, I signed up with Europa Casino, I did not read anywhere in their terms and conditions that I will be responsible for their back department or what ever departments faults. However there is a processing time for withdrawals and I complied with all their requests, but in return only been mislead and lied to, causing suffering.

awarded approx 35 free spins in a row betting 45c a spin. Won approx $70 AUD game froze once all spins completed i refreshed browser only to find all winnings were gone. Got in contact with staff member named Braylen and they were no help at all. told me there were no history of my free spins or winnings in the games logs. and they took very long time to answer my questions not to mention they made me feel like i was lying about the matter. I did not take a screenshot before i refreshed my browser which i realise now was a big mistake. please help casinos like europa should not be allowed to get away with issues like this

On the 20th of jan i reveived and email from europa casnio saying your 1 step away from becoming a bronze vip and a list of extras that came with being a vip. After talking to live chat i depoisted $55 and become a bronzevip . I received all the benefits promised in the email . 1 being faster withdrawals (attached below ) we.ll i thought i did . On the 1st of feb i had some luck and won some credits so i thought i would withdraw.. i spoke to live chat khesha who informed me netteller was the fastest 24hrs . So i did the withdraw and then i reveived and email saying withdrawals are 4 days pending .. i immediately went back to live chat and asked for khesha .. I spoke to braylon.. i had to copy the chat cause he wouldnt email it to me .. browny66: Hi Braylon_VIP: Hi , Braylon here. Braylon_VIP: How may I help? browny66: Braylon is kesha available Braylon_VIP: I am the one available at the moment Braylon_VIP: She'll be back in about 1 hour browny66: Ok then .. wats the standard withdrawal process at this casnio Braylon_VIP: We do have pending period of 4 days browny66: Everytime u do a withdrawal u havd to wait 4 days browny66: ??? browny66: U still there Braylon_VIP: After the 4 days, your withdrawal should be processed browny66: Ok so this is standard for everyone Braylon_VIP: That is right browny66: Ok so why does the email i received say become a bronze vip and receive added benifits. .. 1 being faster withdrawals Braylon_VIP: Being in Bronze Vip is the first step of having the chance to get your withdrawal be faster Braylon_VIP: As your VIP level goes up, You can get your withdrawal be processed faster browny66: Ok so standard is 4 days wats bronze vip ??? Braylon_VIP: as for bronze, still 4 days but you just need to pass silver and when you get up to Gold, It'll be down to 3 days browny66: Lol .. are u serious .. 3 day is gold. . browny66: Do u know that casnios pay out instantly no matter wat your rank these days browny66: Do yous have a vip manger Braylon_VIP: I am the VIP Manager at the moment, Andrew browny66: Ok we.ll your just saud your standard withdrawals is 4 days ... i have an email promising if i depoist and become a bronze vip i will receive faster withdrawals .. browny66: But now your saying no its 4 days browny66: So is the email a lie Braylon_VIP: NO Braylon_VIP: As I have mentioned, Being in Bronze Vip is the first step of having the chance to get your withdrawal be faster browny66: Lol .. do u need the email sent to you to read ... Braylon_VIP: I have the copy of that browny66: It DOES NOT SAY depoist nowfor your chance to receive faster withdrawals Braylon_VIP: Ok great browny66: Ok great ???? browny66: Ok we.ll its obvious the casnio sends out emails then.doesnt honour wats said in the email .. so im going to send and email off to the gambling commission and get there advice on the is email and situtation browny66: Can u email this chat to me to please Braylon_VIP: You can copy in the chat and paste it in your notes to have a copy of this chat browny66: U cant email it to me ???? Now the email clearly states that becoming a bronze vip gives me faster and higher withdrawals.. but braylon continues to say no 4 days .. if the casnio is going to say standard withdrawals are 4 days , thrn dont send me and email saying depoist now and we.ll give u faster withdrawals when clearly they were never going to .. I just want my withdrawal faster then standatd like promised . Once its done i.ll be closing the account and i recommend all players stay away Andrew