On December 17, 2012, Aladdin's Gold Casino management stated they had deposited $400 into my account. They lied. Later, they agreed to send the money. On March 12, 2013, AGC Management stated they had deposited the $400 into my account. They lied. Several times during the previous seven and one half months, AGC management has stated they had made payment. They lied. Finally, they asked me to submit proof that I had not been paid. I submitted a copy of the register of deposits and expenditures for the subject account. AGC management did not accept this, required my bank to send them the records. An officer of Wells Fargo Bank faxed the register to AGC management. This was the proof of non payment by AGC that they required to pay me. Rather that pay the $400, AGC no longer answers correspondence. There are more than 40 items of correspondence involved. I am sending these as an attachment. I want the email address of the licensing authority so that I may file a complaint.
Non payment by Aladdin's Gold Casino
Deposit Conformation:
Thank you < name removed >
Your deposit to Aladdins Gold has been processed successfully and an amount of 400.00 USD has been credited to your Account ID < removed >
Your transaction will appear on your cardholder statement as:
$ 400.00 USD NetVoucher8004578063
If you have not already done so please fill out and send us this Authorization Agreement. This completed agreement is required for the processing of any payouts to your account.
Please contact Customer Services for any questions about your recent transaction.
Email: [email protected]
Phone: 1 866 465 7285
TraceID: 6534714
Thank you for your patronage.
-The Staff at Aladdins Gold-
6534714
-------------------------------------------
from< name removed > to 1 recipient
Show Details
I wish to terminate my account with aladdinsgoldcasino.com.
I prefer the remaining funds in my account be deposited to the VISA account that I used at sign up, namely, 4342 5610 0998 9351, expires 11/13, code 712, in the name of < name removed >
If the funds are to be mailed, please mail to < address removed >
Thank you,
< name removed >
-------------------------------------------
Sun, Dec 16, 2012 at 6:11 AMDec 16, 2012
Message starred
Re: Regarding your email.
from < name removed > to 2 recipients
Show Details
Gentlemen:
Your reply is not satisfactory.
I want my money returned to the VISA card from which it was withdrawn. You can do this instantly. I see no reason for a penalty imposed by you of $9.00. This is not a withdrawal, this is a refund of money paid in as an act of termination of business with you. You did not require photo ID when the account was opened, if I send such now, you have no prior document to compare it to.
I do not have a utility bill, in my name or otherwise. I have been travelling for the last 11 months. Such would do nothing to confirm that I want my money returned to my VISA card, that of which you have record.
You cannot possibly have need of a photograph of my VISA card to confirm that it is the same VISA card used to deposit my money.
There is no need of my downloading a form (which I do not have), completing it and uploading it for you. I do not have facilities for such. My simple instructions in this email to refund my money meets any legal obligation.
If this action does not meet with your approval, please email me the name and address of your statutory agent so that I may commense litigation and additionally email me the name and address of the federal entity that has jurisdiction over your US license to gamble so that I may file a complaint.
Thank you,
< name removed >
--------------------------------------------------------------------------------------
From: Aladdins Gold Casino Support
To: < email removed >
Cc: Aladdins Gold Casino Support Sent
Sent: Monday, December 10, 2012 5:07 PM
Subject: Regarding your email.
Helloxxxxx
Thank you for contacting customer support.
I am sorry to hear you want to leave us, can I ask why you would like to leave?
I have checked your account and if you would like to withdraw the funds on your account you will need to send us your verification documents. Once these have been approved you can then request your withdrawal which will then take 1-2 working days to approve. Then depending on the withdrawal method you choose it will go in to your account instantly or up to 7 working days.
You will have received an email with a verification form you will need to print this off and fill it in then you will need to get copies of photo ID, a utility bill dated from within the last 3 months showing your name, address and the date, and the front and back of any card used to deposit, please note the back of the card needs to be signed and we advise you block the middle 8 digits of the long number on the front of the credit card and also the 3 digit security number on the back for your own security, signed and returned either by fax or email.
We recommend you send this by email, you can scan or take a picture of the documents then attach them to the email, could you please send each document in a separate email as if the documents are too large we will not receive them.
The available withdrawal methods are as follows:-
Pay My Card – we can send money back only to regular bank card : Visa that has been used on our system for deposit. Minimum amount is $20, max $1000 per transaction (fee $9) and it takes 3-7 working days once withdrawal has been approved.
OKPAY - is a new eWallet service accepting deposits and withdrawals for all customers. Minimum withdrawal amount is $50, max $4,000 per transaction. There is no fee at all and it is instant. Creating your OKPAY account is very quick and so simple to do. Just visit their website and click the signup button. Then enter your name, email address, create a password and you are ready to start accepting funds! OKPAY guarantees the balance of your account by holding hard currency in offshore bank accounts to the total value of all their client accounts.
If you have any questions or need help with anything please do not hesitate to contact us.
Kind Regards,
Emma
Customer Support
Aladdin’sGoldCasino
"Entertaining the world"
Our Toll Free no: 1-866-465-7285
Email: [email protected]
Live chat: http://www.aladdinsgoldcasino.com/ContactUs.aspx
-----------------------------------------
Sun, Dec 16, 2012 at 6:29 AMDec 16, 2012
Message starred
Your Email
from Aladdins Gold Casino Support to you
Show Details
From
Aladdins Gold Casino Support
To
< email removed >
Hi xxxxx
Thank you for contacting customer support.
I am unsure of why you were asked to complete the verification procedure with ourselves seeing as you only wanted a refund from us. Naturally the verification procedure is only for those wishing to continue with ourselves. I will pass the information to our cashier so they can process the refund for you, this will be done on Monday when they are back in the office. I do need to make you aware that the refund can take up to 28 days to be available to you again dependent on your card issuer and also you would be permanently banned from playing any of the casinos within our group. If you could specify a reason for wishing to close the account it would be very much appreciated as this gives us an opportunity to identify any areas where we can improve.
If you have any questions or need help with anything please do not hesitate to contact us.
Kind Regards,
Stuart
Customer Support
Aladdins Gold Casino
"Entertaining the world"
Our Toll Free no: 1-866-465-7285
Email: [email protected]
Live chat: http://www.aladdinsgoldcasino.com/ContactUs.aspx
-------------------------------------
Mon, Dec 17, 2012 at 9:24 PMDec 17, 2012
Message starred
Refund.
from Aladdins Gold Casino Support to you
Show Details
From
Aladdins Gold Casino Support
To
< email removed >
Hi xxxxxxx
Thank you for contacting customer support.
The cashier has now refunded your $400 deposit back to your account, All refunds can take up to 28 business days to deposit back into your account.
Sorry for any inconvenience caused and thank you for your patients.
Thank you.
If you have any questions or need help with anything please do not hesitate to contact us.
Kind Regards,
Sarah
Customer Support
Aladdin’sGoldCasino
"Entertaining the world"
Our Toll Free no: 1-866-465-7285
Email: [email protected]
Live chat: http://www.aladdinsgoldcasino.com/ContactUs.aspx
--------------------------------------------
Gentlemen:
I refer you to the following email, dated December 17, 2012, from Aladdins Gold Casino Support:
"The cashier has now refunded your $400 deposit back to your account, All refunds can take up to 28 business days to deposit back into your account."
It is the 28th of January, 2012. Twenty eight business days have passed.
Kindly tell me why the money is not in my account.
Thank you,
< name removed >
-----------------------------------------------------
Tue, Jan 29, 2013 at 3:44 AMJan 29
Message starred
Your Email
from Aladdins Gold Casino Support to you
Show Details
From
Aladdins Gold Casino Support
To
< email removed >
Hi ,
Thank you for contacting customer support.
I have checked your account and can confirm the refund was processed and sent back to you on the 17th of December. The transaction was reversed to the card ending 9351. What we do when processing a refund is just reverse the transaction and that is the end of our involvement. The amount refunded was $400. Please can you confirm you have checked the account relating to this card? If so I will forward this to our cashier just to double check everything went through ok on our side in regards to processing. Thanks.
If you have any questions or need help with anything please do not hesitate to contact us.
Kind Regards,
Stuart
Customer Support
Aladdins Gold Casino
"Entertaining the world"
Our Toll Free no: 1-866-465-7285
Email: [email protected]
Live chat: http://www.aladdinsgoldcasino.com/ContactUs.aspx
------------------------------------------
Sat, Mar 9, 2013 at 6:28 AMMar 9
Message starred
Re: Your Email
from< name removed > to 1 recipient
Show Details
From
< name removed >
To
Aladdins Gold Casino Support
Gentlemen,
I have checked with Wells Fargo, this date. They confirm that no transaction was actually entered on 17 December, 2012.
I understand in a digital age, it is very easy for the simplest things to go wrong.
Would you please confirm that a refund was actually completed?
Thank you,
< name removed >
---------------------------------------
Sat, Mar 9, 2013 at 7:04 AMMar 9
Message starred
Your Email
from Aladdins Gold Casino Support to you
Show Details
From
Aladdins Gold Casino Support
To
< email removed >
Hi Larry,
Thank you for contacting customer support.
The refund was processed and returned on the date mentioned and was sent to the card ending 9351. Rather than checking a particular date look through your transaction history from this date onward to see any credits for the amount of $400 Please confirm this is the card you have checked and that you have checked the transaction history from the 17th December to todays date and if it is let me know and of course we can check with the cashier again.
If you have any questions or need help with anything please do not hesitate to contact us.
Kind Regards,
Stuart
Customer Support
Aladdins Gold Casino
"Entertaining the world"
Our Toll Free no: 1-866-465-7285
Email: [email protected]
Live chat: http://www.aladdinsgoldcasino.com/ContactUs.aspx
----------------------------------------------------
Sat, Mar 9, 2013 at 8:49 AMMar 9
Message starred
Re: Your Email
from< name removed > to 1 recipient
Show Details
From
< name removed >
To
Aladdins Gold Casino Support
Thank you for your response. Not only did I check, so did the service area of Wells Fargo bank. They state there is no record of the transaction.
I believe that you are reporting exactly what happened. This is not the question. Wells Fargo states they have no record of such. I do need the money. I do not know how to resolve this glitch.
Thank you,
< name removed >
-------------------------------------------------------------
Sat, Mar 9, 2013 at 11:14 AMMar 9
Message starred
Regarding your email
from Aladdins Gold Casino Support to you
Show Details
Dearxxxxxx,
Thank you for contacting Customer Support.
Thank you for confirming you have done that at your end , we will extent the same courtesy at our end and pass this over to the cashier team to make sure it has hit no snags at our end when sending the funds back.
If you have any questions or need help with anything please do not hesitate to contact us.
Kind Regards,
Helen
Customer Support
Aladdin’sGoldCasino
"Entertaining the world"
Our Toll Free no: 1-866-465-7285
Email: [email protected]
Live chat: http://www.aladdinsgoldcasino.com/ContactUs.aspx
-----------------------------------------------
Mon, Mar 11, 2013 at 5:54 PMMar 11
Message starred
RE: Your Email
from Club World Casinos Cashier to you
Show Details
Hello
Hope all is well.
I can confirm that I have passed this over to the management for them to check on this issue.
Once we do hear back we will contact you.
Kind Regards
Natasha
Cashier
Aladdins Gold Casino
From: Aladdins Gold Casino Support
Sent: 09 March 2013 03:12
To: Aladdins Gold Casino Cashier
Subject: FW: Your Email
-----------------------------------------
Mon, Mar 11, 2013 at 11:42 PMMar 11
Message starred
Refund
from Stephen to you
Show Details
Hi
I hope you are well.
Just to confirm your refund has now been processed, refunds can take up to 28 days to show in your account however they are usually with you much faster.
If you have any questions feel free to contact us.
Kind Regards
Stephen
Cashier
ClubWorldCasinos "Entertaining the world"
Our Toll Free no: 1-888-671-2855
--------------------------------------
Mon, Mar 11, 2013 at 11:51 PMMar 11
Message starred
Re: Refund
from < name removed > to 1 recipient
Show Details
Thank you for your email.
I was certain that it was just one of those digital thingys that crop up every so often.
Thx,
-----------------------------------------
Fri, Apr 5, 2013 at 9:36 PMApr 5
Message starred
Re: Refund
from < name removed >t to 1 recipient
Show Details
Good morning, Stephen,
I have confirmed again with Wells Fargo Bank, issuer of my VISA card.
They confirm that no refund into the card has been made.
Do you have any suggestions? I really need the money.
Thank you,
From: Stephen
To: < email removed >
Sent: Monday, March 11, 2013 12:40 PM
Subject: Refund
Hi
I hope you are well.
Just to confirm your refund has now been processed, refunds can take up to 28 days to show in your account however they are usually with you much faster.
If you have any questions feel free to contact us.
Kind Regards
Stephen
Cashier
ClubWorldCasinos
"Entertaining the world"
Our Toll Free no: 1-888-671-2855
--------------------------------------------
Mon, Apr 8, 2013 at 2:22 AMApr 8
Message starred
Fw: Refund
from < name removed > to 1 recipient
Show Details
Good morning, Stephen,
Regarding your email of March 11, 2013,
This was the third time that communication was made to me that a deposit had been made.
It has never been made.
Does this not strike you as being a bit excessive?
Thank you,
< name removed >
-------------------------------------------
Tue, Apr 9, 2013 at 9:48 PMApr 9
Message starred
RE: Refund
from Club World Casinos Cashier to you
Show Details
Hello
Hope all is well.
I have confirmed with management that was approved on the 11th March.
I can advise too wait the full 28 working days, up to now it’s been 21 working days as sometimes these can take this long depending with the banks etc.
Kind Regards
Natasha
Cashier
Club World Casino
--------------------------------------------
Tue, Apr 9, 2013 at 10:13 PMApr 9
Message starred
Attn: Natasha Re: Refund
from < name removed > to 1 recipient
Show Details
From
< name removed >
To
Club World Casinos Cashier
Natasha,
Thank you for your letter. I appreciate your communication. Please note that twice already, I have waited the 28 days. In the present instance, almost 28 days have expired and the Wells Fargo Bank, issuer of the card, confirmed that no deposit was made on the 11th of March.
When a deposit has been confirmed to me on three different dates and no deposit takes place, I am forced to conclude that I have been lied too. In my email archives, I have the emails attesting to each confirmation. I will include them with this email as I file complaint.
I believe that by law, you must provide me with contact to your licensing authority. I wish to file complaint against Club World Casinos. Please email me contact information so that I can take action to recover the money that you have failed to deposit.
Thank you,
< name removed >
--------------------------------------------
Wed, Apr 10, 2013 at 8:19 PMApr 10
Message starred
RE: Attn: Natasha Re: Refund
from Club World Casinos Cashier to you
Show Details
From
Club World Casinos Cashier
To
< email removed >
Hello
Hope all is well.
Please accept our apologises on this matter.
I have spoken too management regarding this issue again to see if there is any number that we can track.
They have given me the information below:
Trans ID: 65614440
Order ID: refund_65204696_2
I would advise you to ring your bank and give them this information, this may help the bank track this refund as on our processing side does show as processed.
Kind Regards
Natasha
Cashier
Club World Casino
---------------------------------------------
Wed, Apr 10, 2013 at 8:30 PMApr 10
Message starred
Re: Attn: Natasha Re: Refund
from < name removed > to 1 recipient
Show Details
From
< name removed >
To
Club World Casinos Cashier
BCC
< email removed >
Natasha,
Thank you for your prompt response.
I will be with Wells Fargo later today.
----------------------------------------------
Sat, Apr 20, 2013 at 1:08 AMApr 20
Message starred
Re: Attn: Natasha Re: Refund
from < name removed > to 1 recipient
Show Details
From
< name removed >
To
Club World Casinos Cashier
Hello, Natasha,
I am sorry to say, all is not well. On that basis, I do not accept your apology.
I patiently waited the 28 business days that you advise. I believe this was the third time that I have so waited.
Money was not transferred into my account.
Today, I will confer with Wells Fargo to see if I have any legal recourse against you, or any method of taking action.
Please tell me where I might file a complaint against you.
------------------
From: Club World Casinos Cashier
To: < email removed >
Sent: Wednesday, April 10, 2013 9:19 AM
Subject: RE: Attn: Natasha Re: Refund
Hello
Hope all is well.
Please accept our apologises on this matter.
I have spoken too management regarding this issue again to see if there is any number that we can track.
They have given me the information below:
Trans ID: 65614440
Order ID: refund_65204696_2
I would advise you to ring your bank and give them this information, this may help the bank track this refund as on our processing side does show as processed.
--------------------------------------------
Mon, Apr 22, 2013 at 2:09 PMApr 22
Message starred
RE: Attn: Natasha Re: Refund from Club World Casinos Cashier to you
Show Details
From Club World Casinos Cashier
To
Hi
As stated on the previous email you can lodge a complaint with your Bank and claim the money back, please provide them with the Trans and Order ID, they will be able to locate your refund.
If you have any questions feel free to contact us.
Kind Regards
Stephen
Cashier
ClubWorldCasinos
"Entertaining the world"
Our Toll Free no: 1-888-671-2855
-------------------------------------------------------------------------------
Sun, Apr 28, 2013 at 5:27 AMApr 28
Message starred
Attn: Steven, Attn: Natasha Re: Refund
from < name removed > to 2 recipients
Show Details
Hello Stephen,
You will remember me, we have communicated for months. You have always been gracious and confirmed that my money has just been deposited again. You have always apologized and been quite nice. The money has never been deposited, but you have been nice.
Recently, Natasha has done the same. The money was not deposited, but she was nice.
At least four times, I have been told the money has been deposited and that payment has been made, but that I should wait 28 business days.
Someone, gave me reference numbers to have Wells Fargo Bank check. Wells Fargo states those are numbers assigned by you and that they are not locatable by a bank. The numbers are worthless to try to locate money. Wells Fargo confirmed, for the third time, that the money has never been deposited to my account.
I cannot file a complaint with Wells Fargo as they cannot process a complaint about something that did not happen.
I am unwilling to just be told a fifth time that the money is in the system. In any ordered logic, four strikes and you have to be out.
By law, I believe that you are required to furnish me the name and contact of your licensing authority so that I may file a complaint. I believe that such authority is recited on your website, but it will be more convenient if you furnish the data. The complaint will be filed, with or without your cooperation.
I was in business many years. I answered complaints. I did not like them. I am sure that you do not. If you respond promptly and this money can be delivered to me immediately, possibly by mail, moneygram or Western Union, we can both leave this table happy.
Thank you,
< name removed >
From: Club World Casinos Cashier
To: < name removed >
Sent: Monday, April 22, 2013 3:09 AM
Subject: RE: Attn: Natasha Re: Refund
Hi
As stated on the previous email you can lodge a complaint with your Bank and claim the money back, please provide them with the Trans and Order ID, they will be able to locate your refund.
If you have any questions feel free to contact us.
Kind Regards
Stephen
Cashier
ClubWorldCasinos
"Entertaining the world"
Our Toll Free no: 1-888-671-2855
From: < email removed >
Sent: 19 April 2013 18:08
To: Club World Casinos Cashier
Subject: Re: Attn: Natasha Re: Refund
Hello, Natasha,I am sorry to say, all is not well. On that basis, I do not accept your apology.
I patiently waited the 28 business days that you advise. I believe this was the third time that I have so waited. Money was not transferred into my account. Today, I will confer with Wells Fargo to see if I have any legal recourse against you, or any method of taking action.
Please tell me where I might file a complaint against you.
From: Club World Casinos Cashier
To: < email removed >
Sent: Wednesday, April 10, 2013 9:19 AM
Subject: RE: Attn: Natasha Re: Refund
Hello
Hope all is well.
Please accept our apologises on this matter. I have spoken too management regarding this issue again to see if there is any number that we can track.
They have given me the information below:
Trans ID: 65614440
Order ID: refund_65204696_2
I would advise you to ring your bank and give them this information, this may help the bank track this refund as on our processing side does show as processed.
Kind Regards
Natasha
Cashier
Club World Casino
From: < email removed >
Sent: 09 April 2013 15:13
To: Club World Casinos Cashier
Subject: Attn: Natasha Re: Refund
Natasha,
Thank you for your letter. I appreciate your communication. Please note that twice already, I have waited the 28 days. In the present instance, almost 28 days have expired and the Wells Fargo Bank, issuer of the card, confirmed that no deposit was made on the 11th of March.
When a deposit has been confirmed to me on three different dates and no deposit takes place, I am forced to conclude that I have been lied too. In my email archives, I have the emails attesting to each confirmation. I will include them with this email as I file complaint.
I believe that by law, you must provide me with contact to your licensing authority. I wish to file complaint against Club World Casinos. Please email me contact information so that I can take action to recover the money that you have failed to deposit.
Thank you,
< name removed >
From: Club World Casinos Cashier
To: < name removed >
Sent: Tuesday, April 9, 2013 10:48 AM
Subject: RE: Refund
Hello
Hope all is well.
I have confirmed with management that was approved on the 11th March.
I can advise too wait the full 28 working days, up to now it’s been 21 working days as sometimes these can take this long depending with the banks etc.
Kind Regards
Natasha
Cashier
Club World Casino
From: < email removed >
Sent: 07 April 2013 19:23
To: Stephen
Subject: Fw: Refund
Good morning, Stephen,
Regarding your email of March 11, 2013,
This was the third time that communication was made to me that a deposit had been made.
It has never been made.
Does this not strike you as being a bit excessive?
Thank you,
< name removed >
----- Forwarded Message -----
From: < name removed >
To: Stephen
Sent: Friday, April 5, 2013 10:36 AM
Subject: Re: Refund
------------------------------------------------------------------------------------------
Mon, Apr 29, 2013 at 10:41 PMApr 29
Message starred
RE: Attn: Steven, Attn: Natasha Re: Refund from Club World Casinos Cashier to you
Show Details
From Club World Casinos Cashier
To < email removed >
Hello
Thank you for your email.
Your refund was re-processed on March 11th and it was sent to card ending 9351.
If you still have not received it please can you send us a copy of the card statement showing all transactions since March 11th to April 29th.
Kind Regards,
Daniel
Cashier
Club World Casino
------------------------------------------
on, Apr 29, 2013 at 11:34 PMApr 29
Message starred
Re: Attn: Steven, Attn: Natasha Re: Refund
fromxxxxxxx to 2 recipients
Show Details
From xxx
To Club World Casinos Cashier CC xxxxxxx
Thank you Daniel for your kind reply.
About a month ago, Wells Fargo replace my old card with VISA 4342 5610 3021 6758 expires 3/16. Deposits to the older card would still be credited to my number, but payouts would not be made. I am attaching a three month print from Wells Fargo. If you would like a longer timeline, I should be able to pull it from archives. This is the total debit card action.
Download Activity
Transactions
Selected TabShow TransactionsFind TransactionsUnselected TabFind Transactions
Show: for
Set Default View
Date Sorted descending Description Deposits / Credits Withdrawals / Debits
Pending Transactions Note: Amounts may change ( Learn More )
04/29/13 POS BI-LO COUNTRY MARKET WARRENSBURG MO $1.51
04/29/13 POS BI-LO COUNTRY MARKET WARRENSBURG MO $3.01
Posted Transactions
04/25/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000344721973 $1.49
04/25/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000749131659 $149.00
04/25/13 DIRECT DEPOSIT ADVANCE ON 04/25 ($15.00 ADVANCE FEE ALSO APPLIES) $200.00
04/23/13 POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000450469682 $40.00
04/23/13 CHECK CRD PURCHASE 04/22 SHELL OIL 57445726 WARRENSBURG MO 434256XXXXXX6758 463112202665474 ?MCC=5541 $3.01
04/22/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00303111086459655 $1.51
04/18/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00463108860500706 $3.01
04/16/13 POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000044212557 $1.49
04/16/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000255462901 $55.00
04/15/13 RECURRING TRANSFER TO HAIGHT L SAVINGS REF #OPETPDX8J8 XXXXXX0127 $25.00
04/12/13 POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000851271140 $81.49
04/12/13 DIRECT DEPOSIT ADVANCE ON 04/12 ($15.00 ADVANCE FEE ALSO APPLIES) $200.00
04/11/13 POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000051296614 $109.31
04/10/13 POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000852624792 $9.73
04/10/13 POS PURCHASE - ALDI 46070 WARRENSBURG MO 6758 00000000833669809 $14.55
04/10/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00463100572025737 $28.45
04/10/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000356480683 $109.00
04/10/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000849856403 $259.90
04/10/13 ADVANCE FEE PAYMENT FOR DIR DEP ADV ON 03/19 $27.00
04/10/13 PAYMENT FOR DIRECT DEPOSIT ADVANCE ON 03/19 $360.00
04/10/13 SSA TREAS 310 XXSOC SEC 041013 XXXXX3849A SSA LARRY D HAIGHT $975.00
04/09/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00383099600217852 $1.51
04/08/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00463098796023603 $1.51
04/08/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00583096862222426 $3.01
04/08/13 CHECK CRD PURCHASE 04/06 TOMORROWS CASH FLO 866-7701923 NY 434256XXXXXX6758 283096836503405 ?MCC=5942 $12.00
04/08/13 CHECK CRD PURCHASE 04/06 TOMORROWS CASH FLO 866-7701923 NY 434256XXXXXX6758 163096833598595 ?MCC=5942 $7.00
04/05/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00303096006958159 $3.01
04/02/13 POS PURCHASE - DISCOUNT SMOKES WARRENSBURG MO 6758 00000000054170768 $12.47
03/29/13 POS PURCHASE - ALDI 46070 WARRENSBURG MO 6758 00000000657276695 $8.54
03/29/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00383088779908689 $3.01
03/28/13 DEBIT CARD FINAL CREDIT 10325135319 $49.00
03/26/13 RECUR DEBIT CRD PMT03/25 PSV*Health Science 888-2406317 MD 434256XXXXXX9351 463084668123030 ?MCC=5968 $49.00
03/22/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463081817452001 $2.57
03/21/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00383080753140924 $2.57
03/20/13 POS PURCHASE - DOLLAR GENERAL 328A E WARRENSBURG MO 9351 00583079769426261 $7.57
03/20/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583079762963684 $3.01
03/19/13 POS PURCHASE - ALDI 46070 WARRENSBURG MO 9351 00000000157789557 $11.20
03/19/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463078754953456 $2.57
03/19/13 POS PURCHASE - CHECK INTO YKP WARRENSBURG MO 9351 00000000930839265 $478.50
03/19/13 DIRECT DEPOSIT ADVANCE ON 03/19 ($27.00 ADVANCE FEE ALSO APPLIES) $360.00
03/18/13 POS PURCHASE - Wal Mart Super WARRENSBURG MO 9351 00000000843542160 $109.00
03/18/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 9351 00000000257146033 $12.22
03/15/13 ONLINE TRANSFER FROM HAIGHT L SAVINGS XXXXXX0127 REF #IBE5DS6MC9 ON 03/15/13 $34.00
03/14/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 9351 00000000645273885 $102.98
03/14/13 RECURRING TRANSFER TO HAIGHT L SAVINGS REF #OPETP4ZP55 XXXXXX0127 $25.00
03/14/13 RECUR DEBIT CRD PMT03/13 VZWRLSS*APOCC VISW 800-922-0204 NJ 434256XXXXXX9351 083072390006672 ?MCC=4814 $150.08
03/13/13 POS PURCHASE - ALDI 46070 WARRENSBURG MO 9351 00000000944191004 $21.15
03/13/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583072609525762 $3.01
03/13/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 9351 00000000445040639 $130.79
03/13/13 POS PURCHASE - Wal Mart Super WARRENSBURG MO 9351 00000000250805518 $259.90
03/13/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583072048725905 $1.50
03/13/13 SSA TREAS 310 XXSOC SEC 031313 XXXXX3849A SSA LARRY D HAIGHT $975.00
03/11/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463070822441606 $1.50
03/11/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463069855221158 $3.01
03/08/13 POS PURCHASE - DOLLAR TREE 44 WARRENSBURG MO 9351 00000000955937080 $2.16
03/08/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00303067769760751 $1.50
03/07/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00383066081220752 $1.50
03/06/13 ONLINE TRANSFER FROM HAIGHT L SAVINGS XXXXXX0127 REF #IBEG3V8KX5 ON 03/06/13 $15.00
03/05/13 POS PURCHASE - DOLLAR TREE 44 WARRENSBURG MO 9351 00000000547092794 $3.24
03/04/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583064057627584 $1.50
03/04/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583062799719554 $3.01
03/04/13 CHECK CRD PURCHASE 03/01 DOLRTREE 4459 0004 WARRENSBURG MO 434256XXXXXX9351 163060764554916 ?MCC=5331 $3.18
03/01/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00383060752836216 $3.01
03/01/13 POS PURCHASE - ALDI 46070 WARRENSBURG MO 9351 00383060750289419 $5.31
02/25/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00383057022900298 $1.50
02/25/13 POS PURCHASE - DOLLAR TREE 44 WARRENSBURG MO 9351 00000000846671789 $2.16
02/25/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463056071008610 $2.57
02/25/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463055037186214 $1.50
02/25/13 POS PURCHASE - Wal Mart Super WARRENSBURG MO 9351 00000000957832045 $2.49
02/19/13 POS PURCHASE - DOLLAR TREE 44 WARRENSBURG MO 9351 00000000250782599 $5.32
02/19/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00383049008514275 $1.50
02/15/13 CHECK CRD PURCHASE 02/15 FACEBK *NE5M94EQQ2 www.fb.me/cc CA 434256XXXXXX9351 083046193464938 ?MCC=7311 $1.00
02/15/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583046088905817 $9.91
02/14/13 RECURRING TRANSFER REF #OPEQRT8M2S TO SAVINGS XXXXXX0127 $25.00
02/14/13 RECUR DEBIT CRD PMT02/13 VZWRLSS*APOCC VISW 800-922-0204 NJ 434256XXXXXX9351 003044421666246 ?MCC=4814 $200.08
02/13/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463044820909622 $15.62
02/13/13 POS PURCHASE - CASEYS WARRENSBURG MO 9351 00000000855668669 $4.30
02/13/13 POS PURCHASE - CHECK INTO YKP WARRENSBURG MO 9351 00000000441771797 $211.99
02/13/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 9351 00000000253571804 $123.69
02/13/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463044134185523 $7.21
02/13/13 ADVANCE FEE PAYMENT FOR DIR DEP ADV ON 02/03 $25.50
02/13/13 PAYMENT FOR DIRECT DEPOSIT ADVANCE ON 02/03 $340.00
02/13/13 SSA TREAS 310 XXSOC SEC 021313 XXXXX3849A SSA LARRY D HAIGHT $975.00
02/07/13 CHECK CRD PURCHASE 02/06 PACK N MAIL WARRENSBURG MO 434256XXXXXX9351 003037817814790 ?MCC=5111 $5.25
02/06/13 POS PURCHASE - ALDI 46070 WARRENSBURG MO 9351 00000000149662310 $13.06
02/06/13 POS PURCHASE - WAL MART 0061 WARRENSBURG MO 9351 00000000256024459 $15.86
02/04/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583034828470558 $38.17
02/04/13 CHECK CRD PURCHASE 02/03 GODADDY.COM 480-5058855 AZ 434256XXXXXX9351 583034666388334 ?MCC=4816 $250.68
02/04/13 DIRECT DEPOSIT ADVANCE ON 02/03 ($25.50 ADVANCE FEE ALSO APPLIES) $340.00
01/30/13 POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583030751817975 $12.57
Totals $4,123.00 $4,053.99
Use the menu above to view account history since 10/03/2011 for this account. View more account history through Online Statements.
From: Club World Casinos Cashier
To: < email removed >
Sent: Monday, April 29, 2013 11:41 AM
Subject: RE: Attn: Steven, Attn: Natasha Re: Refund
--------------------------------------------------------------
Tue, Apr 30, 2013 at 3:57 PMApr 30
Message starred
RE: Attn: Steven, Attn: Natasha Re: Refund
from Club World Casinos Cashier to you
Show Details
From Club World Casinos Cashier
To xxxxx
Hi
By any chance do you have a paper statement you could fax or email, we are working with our processor to find out what has happened here. The refund was re-processed on March 11th, the change of card could delay this if the transaction needed to be re-routed.
If you have any questions feel free to contact us.
Kind Regards
Stephen
Cashier
ClubWorldCasinos
"Entertaining the world"
Our Toll Free no: 1-888-671-2855
From: < email removed >
Sent: 29 April 2013 16:35
To: Club World Casinos Cashier
Cc: xxxxxxxx
Subject: Re: Attn: Steven, Attn: Natasha Re: Refund
Thank you Daniel for your kind reply.
About a month ago, Wells Fargo replace my old card with VISA 4342 5610 3021 6758 expires 3/16. Deposits to the older card would still be credited to my number, but payouts would not be made. I am attaching a three month print from Wells Fargo. If you would like a longer timeline, I should be able to pull it from archives. This is the total debit card action.
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04/29/13
POS BI-LO COUNTRY MARKET WARRENSBURG MO
$1.51
04/29/13
POS BI-LO COUNTRY MARKET WARRENSBURG MO
$3.01
Posted Transactions
04/25/13
POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000344721973
$1.49
04/25/13
POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000749131659
$149.00
04/25/13
DIRECT DEPOSIT ADVANCE ON 04/25 ($15.00 ADVANCE FEE ALSO APPLIES)
$200.00
04/23/13
POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000450469682
$40.00
04/23/13
CHECK CRD PURCHASE 04/22 SHELL OIL 57445726 WARRENSBURG MO 434256XXXXXX6758 463112202665474 ?MCC=5541
$3.01
04/22/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00303111086459655
$1.51
04/18/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00463108860500706
$3.01
04/16/13
POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000044212557
$1.49
04/16/13
POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000255462901
$55.00
04/15/13
RECURRING TRANSFER TO HAIGHT L SAVINGS REF #OPETPDX8J8 XXXXXX0127
$25.00
04/12/13
POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000851271140
$81.49
04/12/13
DIRECT DEPOSIT ADVANCE ON 04/12 ($15.00 ADVANCE FEE ALSO APPLIES)
$200.00
04/11/13
POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000051296614
$109.31
04/10/13
POS PURCHASE - Wal Mart Super WARRENSBURG MO 6758 00000000852624792
$9.73
04/10/13
POS PURCHASE - ALDI 46070 WARRENSBURG MO 6758 00000000833669809
$14.55
04/10/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00463100572025737
$28.45
04/10/13
POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000356480683
$109.00
04/10/13
POS PURCHASE - WAL MART 0061 WARRENSBURG MO 6758 00000000849856403
$259.90
04/10/13
ADVANCE FEE PAYMENT FOR DIR DEP ADV ON 03/19
$27.00
04/10/13
PAYMENT FOR DIRECT DEPOSIT ADVANCE ON 03/19
$360.00
04/10/13
SSA TREAS 310 XXSOC SEC 041013 XXXXX3849A SSA LARRY D HAIGHT
$975.00
04/09/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00383099600217852
$1.51
04/08/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00463098796023603
$1.51
04/08/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00583096862222426
$3.01
04/08/13
CHECK CRD PURCHASE 04/06 TOMORROWS CASH FLO 866-7701923 NY 434256XXXXXX6758 283096836503405 ?MCC=5942
$12.00
04/08/13
CHECK CRD PURCHASE 04/06 TOMORROWS CASH FLO 866-7701923 NY 434256XXXXXX6758 163096833598595 ?MCC=5942
$7.00
04/05/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00303096006958159
$3.01
04/02/13
POS PURCHASE - DISCOUNT SMOKES WARRENSBURG MO 6758 00000000054170768
$12.47
03/29/13
POS PURCHASE - ALDI 46070 WARRENSBURG MO 6758 00000000657276695
$8.54
03/29/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 6758 00383088779908689
$3.01
03/28/13
DEBIT CARD FINAL CREDIT 10325135319
$49.00
03/26/13
RECUR DEBIT CRD PMT03/25 PSV*Health Science 888-2406317 MD 434256XXXXXX9351 463084668123030 ?MCC=5968
$49.00
03/22/13POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463081817452001
$2.57
03/21/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00383080753140924
$2.57
03/20/13
POS PURCHASE - DOLLAR GENERAL 328A E WARRENSBURG MO 9351 00583079769426261
$7.57
03/20/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583079762963684
$3.01
03/19/13
POS PURCHASE - ALDI 46070 WARRENSBURG MO 9351 00000000157789557
$11.20
03/19/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463078754953456
$2.57
03/19/13
POS PURCHASE - CHECK INTO YKP WARRENSBURG MO 9351 00000000930839265
$478.50
03/19/13
DIRECT DEPOSIT ADVANCE ON 03/19 ($27.00 ADVANCE FEE ALSO APPLIES)
$360.00
03/18/13
POS PURCHASE - Wal Mart Super WARRENSBURG MO 9351 00000000843542160
$109.00
03/18/13
POS PURCHASE - WAL MART 0061 WARRENSBURG MO 9351 00000000257146033
$12.22
03/15/13
ONLINE TRANSFER FROM HAIGHT L SAVINGS XXXXXX0127 REF #IBE5DS6MC9 ON 03/15/13
$34.00
03/14/13
POS PURCHASE - WAL MART 0061 WARRENSBURG MO 9351 00000000645273885
$102.98
03/14/13
RECURRING TRANSFER TO HAIGHT L SAVINGS REF #OPETP4ZP55 XXXXXX0127
$25.00
03/14/13
RECUR DEBIT CRD PMT03/13 VZWRLSS*APOCC VISW 800-922-0204 NJ 434256XXXXXX9351 083072390006672 ?MCC=4814
$150.08
03/13/13
POS PURCHASE - ALDI 46070 WARRENSBURG MO 9351 00000000944191004
$21.15
03/13/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583072609525762
$3.01
03/13/13
POS PURCHASE - WAL MART 0061 WARRENSBURG MO 9351 00000000445040639
$130.79
03/13/13
POS PURCHASE - Wal Mart Super WARRENSBURG MO 9351 00000000250805518
$259.90
03/13/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00583072048725905
$1.50
03/13/13
SSA TREAS 310 XXSOC SEC 031313 XXXXX3849A SSA < name removed >
$975.00
03/11/13POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463070822441606
$1.50
03/11/13
POS PURCHASE - BI LO COUNTRY MARKET WARRENSBURG MO 9351 00463069855221158
This message has been truncated
------------------------------------------------
Tue, Apr 30, 2013 at 4:43 PMApr 30
Message starred
Re: Attn: Steven, Attn: Natasha Re: Refund
from < name removed > to 1 recipient
Show Details
From
To
Club World Casinos Cashier
Good Morning, Stephen
This is an on-line account. Some paper statements are made, I indicated that I wanted to go paperless. At any rated, I have not seen a paper copy.
Thx,
From: Club World Casinos Cashier
To < name removed >
Sent: Tuesday, April 30, 2013 4:57 AM
Subject: RE: Attn: Steven, Attn: Natasha Re: Refund
Hi
By any chance do you have a paper statement you could fax or email, we are working with our processor to find out what has happened here. The refund was re-processed on March 11th, the change of card could delay this if the transaction needed to be re-routed.
If you have any questions feel free to contact us.
========================================================
Wed, May 1, 2013 at 2:32 PMMay 1
Message starred
RE: Attn: Steven, Attn: Natasha Re: Refund from Club World Casinos Cashier to you
Show Details
From Club World Casinos Cashier
To
Hi
You can request a statement to be sent to you, or call in to your local Wells Fargo branch and they will print that for you. This will help us speed up locating the withdrawal for you.
If you have any questions feel free to contact us.
Kind Regards
Stephen
Cashier
ClubWorldCasinos
"Entertaining the world"
Our Toll Free no: 1-888-671-2855
-------------------------------------------
Wed, May 1, 2013 at 10:14 PMMay 1
Message starred
Re: Attn: Steven, Attn: Natasha Re: Refund from < name removed >t to 2 recipients
Show Details
From
To
Club World Casinos Cashier
CC xxxxxxxxxxx
Good morning, Steven.
Next week, I am hoping to be back to Bullhead City, Arizona where I have dealt with a Wells Fargo branch for five years. I can get hard copy for you there. The problem is that I need this money from you to pay for my trip there.
We seem to be working at a "You can't get there from here" sort of problem.
At my request, Wells Fargo confirmed that no action had taken place. The copy that I sent indicates the same.
Wells Fargo's statement to me was essentially that they could not disprove a negative. I will ask Wells Fargo to help, when I get there, but I do not expect anything other than what you have.
As I do not expect Wells Fargo to be able to be of help, please continue the effort to get the money to me. If the money has not been taken from your account, why not simply deposit into my current card? I sent you the number and expiration date.
Thank you,
< name removed >
--------------------------------------------
Sun, May 12, 2013 at 4:38 AMMay 12
Message starred
Re: Attn: Steven, Attn: Natasha Re: Refund
from < name removed > to 1 recipient
Show Details
From
xxxxxx
To
Club World Casinos Cashier
Dear Steven, Natasha and others.
I looked in my folder, including this letter, there were 14 letters from you dealing with this same refund. There would be others, but I had deleted some of the first ones when you said for the second time that you had sent the money.
It is now six months since the first time that you said you made refund. You said that you made refund several times since.
I submit that six months to wait for a promised refund is as much patience as anyone is required to have.
Your last letter (copy below) indicates that I should contact my bank in another state to get some letter that you tell me might help to straighten out your accounting system. I would have provided such, but I plain do not have the money to make the journey. I am forced to ask myself, why should I do this? It is you that has the obligation to straighten out your own accounting.
I am not interested in other letters. The 14 telling me that I am getting my money is sufficient. I would like my money. You have many options open to you. My Visa card, moneygram, western union, bank draft - it is not difficult to pay me.
You have never denied owing the money, just misstated that you have paid it.
You are licensed in the UK. Unless I have my money promptly, my next level of complaint is to your licensing agency.
Thank you,
< name removed >
-------------------------------------------------------
Mon, May 13, 2013 at 3:21 PMMay 13
Message starred
Re: Attn: Steven, Attn: Natasha Re: Refund
from xxxxxxx to 1 recipient
Show Details
From
xxxxx
To
Club World Casinos Cashier
Gentlemen,
There is not a Wells Fargo branch in the state of Missouri, where I reside.
I emailed you copy of the document that you requested. I can email copy from December, the first month that you stated you made refund. I can email copy for each of the other months that you stated that you made refund. Such copy of my records only prove that you never made refund.
You are telling me that I must travel to my Bank for them to print on their stationary that you have not made refund. Are you seriously trying to tell me that you do not know this already?
You are telling me to put out a frivolous expense. There is nothing to be gained by having me get a letter from the bank showing you the online document that you already have. Aside from that, I have no obligation to clean up your defective accounting system.
If your accounting system cannot be debugged, there are other avenues of making refund to me. Had you ever intended to refund, and found it difficult to do so, you would have used an alternate system. My traveling from Missouri to Arizona does not speed up your ability to make refund. If you had intended to make refund, moneygram only takes minutes.
This is the 15th letter in the chain of letters that I will send to your licensing agency. I will do you the courtesy of waiting for your reply, then I will send 16 letters forward.
My inescapable conclusion from your letter is that you were lying from the inception and that you are continuing to do so.
In your reply to this letter, kindly include the web URL of your UK licensing agency. I am sure that you are required by law to do so.
< name removed >
====================================================
The material was faxed by Ms < name removed > Lakeside and Hancock branch, Wells Fargo, Bullhead City, Arizona. Telephone 028 763 1090.
=====================================================
Thu, May 30, 2013 at 5:59 AMMay 30
Message starred
Fw: Attn: Steven, Attn: Natasha Re: Refund
from < name removed > to 2 recipients
Show Details
From
< name removed >
To [email protected]
[email protected]
Good morning,
I was at a Wells Fargo Bank office yesterday. They faxed to 1-866-728-5443 records that show that you did not make a refund payment March 11. 2013.
This fax was in accordance with your request.
You reported a refund to $400 to me on December 11, and on several subsequent dates. This refund has been promised for over six months. I am prepared to hear you state that you have made a refund once again and have you state that it might take up to 21 business days for it to show in my account.
This time, however, would you please actually send the money?
Thank you,
< name removed >
====================================================
Mon, Jun 3, 2013 at 7:09 AMJun 3
Message starred
Fw: Attn: Steven, Attn: Natasha Re: Refund
from < name removed > to 1 recipient
Show Details
From < name removed >
To [email protected]
BCC [email protected]
Good morning,
I had expected to see a response to my May 29, 2013 email. Is there an additional problem with making payment of the $400?
I am terribly in need of the money and it has been over six months since you first promised payment.
Would you please expedite payment?
Thanks,
< name removed >
----- Forwarded Message -----
From: < name removed >
To: "[email protected]" ; "[email protected]"
Sent: Wednesday, May 29, 2013 2:59 PM
Subject: Fw: Attn: Steven, Attn: Natasha Re: Refund
Good morning,
I was at a Wells Fargo Bank office yesterday. They faxed to 1-866-728-5443 records that show that you did not make a refund payment March 11. 2013.
---------------------------------------------------
I have sent several subsequent letters. None have been answered.
It is my conclusion that the management of Aladdin's Gold Casino dictate the process of stating payment is made, then avoiding payment. At this time, some seven and one half months have passed since the Aladdin's Gold Casino stated they had made payment. It is impossible to conclude they operate honestly or honorably. Signed, < name emoved >
Replies are very fast when it comes to their response. The casino has a large number of different games. The software seems to be updated. A variety of agents are fast to handle concerns.
This casino voided $150 of my winnings, reason being I didn't have access to the cellphone number listed. I Alternatively provided an evening number to them which they could've called me on since I am away with work, they refused and told me well since you also didn't put your house number your winnings is also voided. Completely absurd when are we humans who make mistakes but this casino shows no mercy to void winnings.