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Aladdins Gold Casino - Terrible chat support

Complaint Info
Disputed casino Aladdins Gold Casino
Reason Declined payment
Posted on May 16, 2014

usually they give really good service but today one of the chat operator is just having a super bad day as i used up their RPLS70CLUCK coupon (i can used it for 4 x) and i did finish using it all 4 x , now i am out of deposit coupon so i went to chat trying to see what other deposit coupon is available,without looking into my account he just blow me off offering me the same coupon again..i asked him if he actually look at my account or not ?he said he did..which is a big lie,cos he respond with this "cluck "coupon within second of my request for the coupon and if he did look into my account he would have known that i already redeem all 4 x of the coupon ,i cannot use that coupon any more !! most operator will at least asked for me to hold while they look into my account..but he responded back to me within second ..just totally blow me off ..below is our chat content word for word without altering it..this is one of the rudest operator that you can ever get .(i was mad cos he didn't even check my account and started offer me the coupons that i already redeem 4 TIMES).hence i was being sacarstic about "that's the best you can offer ?"

,i was Please wait for a site operator to respond.

Chat InformationYou are now chatting with 'Jon'

Jon: Hello, how are you today?

tuwon: good

tuwon: can i have a good deposit coupon ?

tuwon: i never win at aladdin

Jon: 4 x 70% Deposit Bonus to use on Slots, Keno & Scratch Cards

Jon: Coupon: RPLS70CLUCK

Jon: Code: RPLS70CLUCK

Jon: * The deposit and the bonus must be wagered twenty five (25) times before a cashout is permitted.

Jon: * Only wagers on Slots, Keno and Scratch Cards are permitted before you have met this requirement.

Jon: * This coupon can be redeemed four (4) times.


tuwon: i just used up all 4 of that

tuwon: in about 30minutes


Jon: Coupon Code: ALLGAMES55

Jon: (This code can be used an unlimited number of times.)

Jon: Code: ALLGAMES55

Jon: * The deposit and the bonus must be wagered twenty-five (25) times before a cashout is permitted.

Jon: * This coupon code will allow you to play all games, however each game contributes different amounts towards this wagering requirement (please check our Terms & Conditions page for more information).


tuwon: i didn't deposit a lot but i couldnt even get a feature

tuwon: that's all you can offer ?

tuwon: come on

tuwon: i am a good customer

Jon: yes thats the best

tuwon: unlimited coupon i could never win

tuwon: that's why it is unlimited

Jon: thats the best now

tuwon: did you check my account ?

Jon: yes

tuwon: or you are just having a bad day ?

tuwon: ok

Jon: its still the best coupon

tuwon: then you should know that i already redeem all that cluck coupon

tuwon: then why are you still offering me that cluck coupon if you ard check my account ?

Jon: because thats the best coupon

tuwon: i love your casino..your casino usually give really good service

tuwon: but you seem to just blow me off

Jon: how by offering you the best coupon avaliable?

tuwon: should i just post this chat all over the net like to see what kind of services you provide to your customer ?

Jon: your free to do what you wish, but at the end of the day that is the best coupon your can use

tuwon: oh ..don't need the coupon no is not about the coupon .it is about the customer serivce you provide ,buddy

tuwon: ok ..i will go post it

Jon: ok

tuwon: see you

Posted on March 24, 2014

Hi, sorry you seem to have experienced service that is below expectations from our support staff. This is obviously not how we train our staff and this has been raised as a training issue.

I've spoken with our operations manager who will be in touch with you shortly.

Apologies again and I hope that this experience hasn't put you off playing at Aladdin's Gold?

Posted on March 24, 2014

Thanks for the quick respond, he was probably overwhelmed by phone calls and chats and didn't have time to look up my account.Thanks for offering the free plays ,that is nice on your part but wasn't necessary .I wasn't in it to gain freebie .just want to make you aware of the situation.will continue to play at your casino.

Posted on April 7, 2014

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Aladdins Gold Casino Complaints

  • 15 of 22 resolved
  • 2 days avg response
  • 4 months avg complaint life
  • 250 USD avg amount

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