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Aladdins Gold Casino - Unlimited Welcome Bonus only given 4 (then eventually 3 more) times

RESOLVED
tulipsar3better United States
posted on March 5, 2015.

I tried to use their unlimited welcome bonus only to be told I could not redeem it again. I was first told it was a mistake on the site. Then eventually told it was me specifically and decision was made by the management/gaming company. I made 4 smaller deposits when I was told no more. Then as a courtesy they have me 2 more. And finally the "promotions" team gave me a final deposit bonus. This was (as stated in their T&C) an unlimited redemtion bonus. I broke no rules, and always ran my balance down to zero before depositing again. I wasn't told why the bonus was revoked, only that it was. If someone could give me a clearer understanding of what happened, I'd be more than pleased to hear it.

posted on March 6, 2015.

Hi Tulipsar3better,

First of all I would like to confirm the welcome offer is still unlimited,

I have looked in to your account and I can see that unfortunately on this occasion management have decided to rescind the offer.

Our terms do state that all bonuses can be retracted here: http:/­/al­add­ins­gol­dca­sin­o.c­om/­Ter­ms.aspx

3. AGC reserves the right to refuse or rescind bonus credits and offerings, or prevent future access to AGC for any reason at its sole discretion.

At this time you do not qualify for the 200% bonus however I have passed your account over to the Aladdins Gold host who will check to see what available offers there are for your account as I can see that you have been making regular deposits.

Best Regards
Stephen

Aladdins Gold Casino complaints

  • 15 of 22 resolved
  • 2 days avg response
  • 4 months avg complaint life
  • 250 USD avg amount

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