Hi, I registered with Aladdins gold casino last month. Account username is Loush.
When i first tried to cashout couple of weeks ago, I didn't realize it was going to be almost impossible!!
As requested, I sent them all needed documents:
- Copy of my Lebanese passport
- Front and back of the CC used to deposit
-Form online filled and signed
- Bank Statement 3 months old with my full name and address. (this is where it all started)
The address on that statement mention that i live in Jnah area next to Beirut Hospital Beirut, Lebanon.
So now, for some strange reasons, they want me to verify the address of the hospital? I asked them verify how? they asked for full address...I sent them the full address now they say its not listed? I sen them the link to the hospital and their phone number and the wikipedia link to the list of hospitals in Beirut, Lebanon and Beirut General Hospital is listed there!!!
What else can be done? Why are they asking about a hospital and how am i supposed to verify it??!!
Its been going on for a week now.
Weird, I played on lots of online casinos, never had to deal with such issue??!!
Do u think u can help on this matter? I ve seen a similar issue with a guy from the Netherlands and it was resolved.
Please let me know
Thanking you in advance,