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Aladdins Gold Casino - Verification Issues with cashier

Complaint Info
Disputed casino Aladdins Gold Casino
Reason Verification issues
Posted on July 21, 2016

Hi, I registered with Aladdins gold casino last month. Account username is < removed >

When i first tried to cashout couple of weeks ago, I didn't realize it was going to be almost impossible!!

As requested, I sent them all needed documents:

- Copy of my Lebanese passport

- Front and back of the CC used to deposit

-Form online filled and signed

- Bank Statement 3 months old with my full name and address. (this is where it all started)

The address on that statement mention that i live in Jnah area next to Beirut Hospital Beirut, Lebanon.

So now, for some strange reasons, they want me to verify the address of the hospital? I asked them verify how? they asked for full address...I sent them the full address now they say its not listed? I sen them the link to the hospital and their phone number and the wikipedia link to the list of hospitals in Beirut, Lebanon and Beirut General Hospital is listed there!!!

What else can be done? Why are they asking about a hospital and how am i supposed to verify it??!!

Its been going on for a week now.

Weird, I played on lots of online casinos, never had to deal with such issue??!!

Do u think u can help on this matter? I ve seen a similar issue with a guy from the Netherlands and it was resolved.

Please let me know

Thanking you in advance,


Posted on July 22, 2016

Hi Loush, sorry for the delays in verifying your account. Some places in the world are just a little harder to verify and unfortunately you're in one of those places.

However you account has since been verified and you are good to go. Please bear in mind though, that these security procedures are in place to protect you and your money as well as us. Although we appreciate it can be an inconvenience your cooperation is appreciated.

I hope you enjoy the casinos and we wish you the best of luck.

Posted on July 22, 2016

Based on submitter's last post AskGamblers Complaints Team consider this case as Resolved and it is officially closed now.

Thank you all for your cooperation.

Aladdins Gold Casino Complaints

  • 15 of 22 resolved
  • 2 days avg response
  • 4 months avg complaint life
  • 250 USD avg amount

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