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Aladdins Gold Casino - Want my deposit back

Complaint Info
Disputed casino Aladdins Gold Casino
Reason Casino terms violation
Amount $ 870
Posted on July 24, 2014

Hi there,

I made the mistake of using my lap top at a friend's house while playing at Aladdins Gold Casino, and so had an IP address clash with another account at this casino.

I understand now my mistake, and that it is against the terms and conditions, and I also understand that my winnings will be voided.

However, I expect my deposits to be returned. It seems unfair of the casino to profit from my mistake. Are they allowed to keep deposits also? The terms and conditions only refer to voiding winnings.

I would appreciate your help in trying to get my deposits back ($870).

Thank you,

Thomas Stevens

Posted on May 24, 2013

Dear @ts88,

Please confirm if the issue has been resolved. Keep in mind that in case you fail to respond within the given time frame we will consider your issue as resolved and your complaint will be closed accordingly.

Thank you for your cooperation.

Posted on May 24, 2013

AskGamblers Complaints Team have been informed by the player via email that their complaint has been successfully resolved.

The case is being officially closed now.

Aladdins Gold Casino Complaints

  • 15 of 22 resolved
  • 2 days avg response
  • 4 months avg complaint life
  • 250 USD avg amount

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