Quasar Gaming Casino

Nice casino! A lot of my favourite slots and good selection of live table games
Chat support is quick

Misleading information. Here on AskGamblers it says pending time 6-10 hours.
When I speak with live chat they say 48 hours. Even after I tell them what it says here on AskGamblers. This kinda of misleading information is not what I expect from a serious casino site like quasar.
And of course I have screenshots from the chat with live support as proof if you want me to upload it here.

I have been playing in way over 50+ casino sites and this is the first casino that is in my opinion using shady tricks with false advertising like this.

Quasar Gaming Casino

7 years ago

Hey Billy19992,


I have contacted you privately on askgamblers and asked for you email address in order for me to take a deeper look into your case. We do boast an average payout time of roughly 5 hours, so it is not normal for us to take up to 48hrs to process payments.

I can assure you that we are not trying to pull any shady tricks. Please do get in touch as I am sure there is a very valid reason for this.

Thanks
The QuasarGaming Team

Novomatic slots and NetEnt slots
Good to guide via mobile

Payout procedure depending on amount, smaller amounts get processed directly, bigger amounts in hope the customer would cancel the withdrawal get processed upcoming day
Loyalty program is a bad joke, promotions are mainly just cashback (so you need to lose money)
Payout rate is very low (below average)

Quasar Gaming Casino

7 years ago

Hi CASINOLOVER717,

Thank you for your review, it is always good to get constructive feedback from our players.

For the record I must clarify that there is absolutely no difference in processing times between smaller and larger amount withdrawals. We handle every withdrawal request with the same amount of importance, with that in mind I would also like to let you know that we now boast an average processing time of 3-4 hours.

As for our promotions, we aim to have exclusive promotions running on our site at least every 3 months in order to keep Quasargaming as exciting as possible for all our returning customers. We also do have weekly promotions running which are not cashback oriented you can check these out here (https://www.quasargaming.com/casino-bonuses)


I have also contacted you personally on your AskGamblers account as if you did have a bad experience with Quasargaming we want to know about it and take a deeper look into things to make sure it doesn't happen again.

Thanks
The Quasar Gaming Team

- Novomatic- and Merkur slots
- Fast withdrawals
- The site runs smoothly

HORRIBLE DEPOSIT BONUSES!!!
I think that this site is offering one of THE WORST deposit bonuses, because of this: " if you’ve played the bonus through and won more than the original bonus amount, you are entitled to withdraw up to 5 times the bonus!". Also because of that the wagering requirement is really high, since you are only entitled to withdraw up to 5 times the bonus. For me personally it takes many hours to complete wagering and because this site has so horrible max cashout rule I think it is waste of time to try to wager deposit bonuses. Because of the max cashout rule there really are no positive sides on their deposit bonuses -- it is time waste to wager at Quasargaming = it makes no sense to claim deposit bonuses.

In conclusion: IT IS WASTE OF TIME TO PLAY WITH DEPOSIT BONUSES AT QUASARGAMING.

I cannot even imagine how horrible it must feel if you win big with bonus money ( I feel sympathy for those who have won big with bonus money ).

And who cares if this site does not have maximum bet size per spin with bonus money? Because it makes no sense to place really high bets with bonus money, since you are ONLY able to withdraw 5x the bonus amount.

- Novomatic slots!
- Clear bonus conditions, check them, seriously.
- Account verification was done within 24h
- Fast and reliable
- Wagering is shown in cash, you get notification once you're done with it.

Wagering is quite high considered you can only cashout x5 the amount of original bonus (get 100 bonus money, you can only withdraw 500, your balance is reduced to this once your wagering is done), but the bonus is non-sticky.

Quasar Gaming Casino

7 years ago

Hey,

Thank you for your feedback and your rating! We are really happy to see that our customers are just as happy with our page as us! :)

We try our best to improve and give our players the best experience, this is why we will offer soon new games from different providers and new bonus offers.

I do need to agree with you, that if you manage to wager your bonus, the maximum that can be converted into real money is maximum 5x of your original bonus amount, but that doesn't mean that you can only withdraw 5x. Of course, if you wager your bonus and you got your real money and continue and eventually win more, you can withdraw more! :)

The bonus terms with the maximum conversation are made, because we do not have a maximum bet size per spin and because your bonus doesn't stick to your real money.

Thank you for being a loyal customer at Quasar Gaming! :)

Cheers,
Kristina

Actually very strong Casino in my views. Offers a competitive welcome bonus with clear terms & conditions. I also like Novomatic slots, so this is a good thing about it as well.

A lot of interesting promotions and bonuses. Way better than other casinos. But it is also a negative point for me:

As said earlier, even if bonuses are good, they are not all good. Some have bad wagering requirements. Ok, it is stipulated in the T&C so no worries there, but it still is annoying. Nothing else to date.

Quasar Gaming Casino

7 years ago

Hey,

My apologies for the late reply.

I wanted to introduce myself as the new representative for Quasar Gaming. My name is Kristina :)

Thank you very much for your Feedback and your rating!

We are happy to hear that our customers love our bonus offers, we always like to improve on that and feedback like yours helps us a lot! :)

I do need to agree that the bonus terms have their pros and cons, but since we offer a bonus which does not stick to your real money, the wagering requirement is a little bit higher than bonuses where your real money is combined with your bonus money.

With our bonus offer, you can cash out your real money and time you want if you have a big win and just cancel the bonus money. :) The bonus money will not appear on your balance if you have still real money on your account so that there can't be any confusion :)

Soon we will also have some new nice games and bonus offers, I hope you will be excited!

Cheers,
Kristina

I signed-up over a year ago, at the time I was looking for novomatic software and playing at several casinos but I now exclusively play novomatic slots at quasargaming because... I have no reason to play anywhere else, they have everything a player can ask for, especially when they added many other software providers like Netent, Euro Games Technology, ...

- Great games selection and smooth user experience both on desktop and mobile
- Fast documents verification (less than 12 hours)
- Super fast cashouts (most of the time instant withdrawals to Neteller)
- Good bonus system - Friday cashback of the week

Nothing. I don't think I have ever encountered any issue, I liked everything in the casino. Hope to find more deposit bonuses (reload bonus).

Quasar Gaming Casino

8 years ago

HI MOULAYISMAIL

Thanks for your great review, its always good knowing our players are enjoying their time at Quasar.

Feel free to get in touch with us should you ever need anything.

Kind Regards
The Quasargaming Team

Nothing which other casino already have !! Read the negative points !!!

Read this !!!! Attention !!!! 8,8 is a joke !!!
- 3 days waiting for the documents to be verified !!
- Payment to Neteller 2 days
-No review of the problem though promised in the chat
-Very bad bonus system which after the implementation can become a problem if you do not know when I accepted a bonus, I played it through when I had played in, I played further after 40 minutes complete the bonus a mega win of over 650 euro, My account was now more than 1000 euro, I decided to reckon when I clicked on payout the page was reloaded and my account was only 200 euro, I was stoned everything, up to 5 times my deposit, and although I had the bonus already durchgespushed had ..... the game restarted or the page re-satied after which I have the bonus implemented, it would have been okay, but so is the already pure fraud !!!! The bonus was already played and then came the great profit !!!!

Quasar Gaming Casino

8 years ago

Hi Test 187,

We thank you for your review, it is always great to get constructive feedback from our players.

To elaborate further on why you experienced a one-off delay, beyond the usual average 5 hour wait time for withdrawal processing:

The account was under review by our security team, following 5+ failed login attempts within 24 hours after a period of inactivity. We do take player safety very seriously and can find this suspicious at times, as this behavior can be similar to what we expect when an unauthorized third party is trying to compromise an account. I can confirm we did request documents to ensure that it was ultimately yourself in control of the account, for your own protection. Unfortunately, we do need to wait for clearance from our security team, which might take a bit longer over the weekends before any pending withdrawals can be processed. While we are doing our best to reduce wait time, we can guarantee that any future withdrawals will be processed without delay going forward given your account has been fully verified now.

Some of our promotional offers, including the special 200% bonus offer you received do come with a maximum capping on the winnings, which is also clearly reflected in its T&Cs. It is also important to note that this mechanism also acts as a safety net and if a bonus is converted it guarantees a minimum of the original amount granted in real money. That said we do understand it is nearly impossible to have a promotion that suits all our players’ preferences, which is why we try to ensure we have something for everyone. While we do offer Bonuses and Cashbacks for all our players by default every week, we can already tell that you will be more of a fan of our Cashback Sunday offer - with no strings and wagering attached.

We do hope to see back at our casino soon and continuing with your winning streak!

Good luck,
The Quasar Gaming Team

What do you know, first casino that changed my mind about them. This doesn't happen a lot.

A few years ago, I found out about Novomatic games. The first impression was not good, graphics were a little bit outdated and this also applied to the sounds but because of my curiosity I gave them a chance anyway. Within the first 5 spins I managed to trigger the bonus round, I wasn't expecting to win big but I was glad I was wrong. At the end of the bonus feature, my balance was quadrupled. First, I thought it was a beginners luck and so I open another game and yet I won another big win. It kept on this way for another 5 games. Since then I was hooked to their games.

About 2 years ago I was looking for a new casino to play at but I was particularly looking for a casino with Novomatic games. Then I found Quasargaming casino, back then it looked nice but their games were limited. They only had 2 gaming providers ; Novomatic and EGT. Because I was hooked to Novomatic games, I decided to sign up anyway. Signing up was easy and this was the first time I broke my own rule. Normally I would send my documents first, get verified before making a deposit but this time I didn't.

I made my first deposit and got my welcome bonus straight away. I open a game and went playing for hours but with no luck. I guess you don't always get lucky. Because of their limited games and bad luck with Novomatic games I stopped playing for a few months. When I get back I saw they have expanded their games list. Now they also have NetEnt games. That's a big improvement to me.
Also, since I found out about EGT games, I began to play here more often and their EGT games have bigger jackpot prizes and paid out more often than Direx N.V. casinos. Also, EGT games are playable with bonus money. This is a big plus!

Another great thing about them is the points shop. Earlier, they also have limited items in their shop but now it's bigger and more interesting. Though earning loyalty points is kinda slow but then again, the shop items do not require a lot of them. I a way, it's the same as other casinos with loyalty points.

I did had a few lucky days playing at Quasargaming casino, I made a few withdrawals and they were processed within 2 hours. That's fast in my opinion. Quasargaming is now one of my favorite casinos and I will keep playing here because I actually had great experience this year. They really getting better and better. It's actually better than all Direx N.V. casinos.

Quasar Gaming Casino

8 years ago

Hi LEODUBBED

Thanks for the review! Its great getting good feedback from our players :)

Please feel free to get in touch should you ever need anything.

Good luck on the slots!

Kind Regards
The Quasargaming Team

First off all I wanna excuse my English is not my first language.

Just want to give this Casino a big thumb up, they have great games to choose on, their bonus rules is simple and easy to understand, they dont have hidden rules that most of Casino have.

Did yesterday a deposit of € 199 via Skrill and got a nice bonus of 150%. Here you play your real money first until you hit the bonus money, when you hit your bonus money you will start the turnover of their bonus, if you're lucky and win with your real money you can cancel their bonus and withdraw your money. I was managed to win with my real money on the book of fra € 900 something with €2 bet, and tested some other games and drove down the roll to €800 and took out my money, my withdraw was approved within 12 hours.

Quasargaming is an example of how all casino should be, when the withdraw goes as smoothly as the deposits you feel safe and quasargaming making you feel safe for sure.

Maybe add some livecasino games but that would have been awesome. otherwise all have been just fine :)

Quasar Gaming Casino

8 years ago

Hey LUCKYDUCK1,

Thanks for your review, its great knowing the players appreciate and are enjoying their time at Quasar.

Just to fill you in on a little secret, Live-casino games will be available sooner than you think ;)

Feel free to get in touch with us should you ever need anything.

Kind Regards
The Quasargaming Team

Solid Casino. Offers a competetive first deposit bonus with clear terms & rules. Everything went smoothly.

I ended up being able to cash out 700€ from a 200€ deposit. I made the withdrawal during the thursday evening and had them in my account the next day. Great stuff!

Nothing so far. Top tier casino to play at if you're a Novomatics fan.

Quasar Gaming Casino

8 years ago

Thanks for your kind words

Great cash out too!

Should you ever need anything, Just let us know :)

Kind Regards
The Quasargaming Team

I don’t know if you are aware of the fact that not so many online casinos offer Novamatic video slots. Quasar Gaming belong to this small group off cainos. What unique when it comes to Novamatic is their extra win round. After each and another win you have option to double your winnings. I would recommend few games as must try if you never come across this game provider before. Book of Ra, Lucky Lady’s Charm, Dolphin’s pearl and list goes on. These are my favorite video slots. Unfortunately their game portfolio seems poor but you can make some really nice wins on these slots. You can chose from EGT games too. The only thing I wish to see here are NetEnt or Microgaming games and this casino would make my regular casino. Welcome bonus is generous and its 150% on your first deposit. Wagering requirements are 40 x bonus. Unfortunately you can use bonus money only on slots. They have also’ refer a friend’ bonus and second deposit bonus. It was irritating to see their Live Support ‘ offline’ and that was the moment when I got really upset and I do get upset easy.

When you say you prove Live Support, please, let them me there. They have pretty fast withdrawals though and I don’t want to sound like some witch now, but I thought I would never come back here. To make the things clear, I haven’t claimed their welcome bonus, I made straight deposit like most of my time, and I would gladly back here. I know they must be a safe place my friend received his winnings pretty fast I just wish to see a little bit more improvements especially when we know not so many casinos offer Novamatic slots.

I haven’t deposited in a long time and had no time to check what happen with Live Support but that should be fixed in the future.

When I first met them I didn't like the fact that they didn't have live chat all the time or phone support also all the time. I signed up with them but I never deposited. I like for the casino to have all the times live chat or phone support or both. You can resolve anything quick and in less time. I hate the emailing thing.

Anyways after a long time i have returned and saw that they had more frequent live chat and phone so I decided to deposit. Overall I had a great time the site is simple and friendly to use their staff is always kind and their withdraws are fast - max 24 hours.

What amazed me the most is that when it was my birthday the casino credited my account with 150 euros bonus money. I was stunned. In my 10 year casino period, I never had such a huge present like them. Never! Even if the wagering requirements were 40x , really I didn't care. What matters is the gesture and thank you for that Quasar Gaming.

The only thing that you can do and for sure it will benefit the casino and us players of course is that except your promos that you have at the website you can every little while to offer a bonus like 50% and 100%. I'ts good business for the casino and for most of us players that we don't have the financial power to deposit large amounts all the time.

Thank you and good luck for the future that is coming Quasar Gaming . Keep the good things coming!!! ;=)!!!

Quasar Gaming Casino

9 years ago

Hey Alexpsx,

Thanks for the great Review ! We are glad you enjoyed our birthday bonus gift.
Thanks for your feedback regarding our promos, we are constantly looking to improve our Casino and to make it the perfect experience for all players so we take all feedback into consideration.

Please feel free to contact us should you ever need.

good luck on the slots ;)

Best Regards
The Quasargaming Team

Quasar gaming casino it is a place with very good software on board. They have Novomatic games, and it is already very nice, because there are not so many online casinos with Novomatic games. They also have games from some other provider very similar to Novomatic, but I did not know how it is called.

I do like that Qusar gaming casino have very good promotions and bonuses. They have very nice cashback offer which is 10% of all your deposits lost between Monday to Thursday. This is very simply offer, but it was a lot of pleasure for me to receive this bonus couple of times. It is with wagering requirements unfortunately, but still it is just for free. Also they have reload bonuses and special give always, plus they have some sort of comp points. I give thumbs up for bonuses and promotions to this online casino.

I have never touched their customer support, because there was no such need for me. But I am think that they are very good, because when I uploaded my documents to verify account it was done very fast, probably just within 10 minutes or so. And I uploaded ID and utility bill, so it is really fast and awesome.

I like my experience with this casino overall. Each time I played in this casino there were no any problems for me; my experience was very good, never any bugs or anything like this. My account was verified very fast, I had only one payout and it was processed within 15 minutes only to my Neteller account. Very very solid casino. Also their bonuses are great, your real cash are never tied to bonus, and you just withdraw any time you want if you win fast. But be aware that recently casino added max withdrawal rules on their bonuses, so it is not so sweet like it was before. But it is still can be named as free chip, because casino never forth you to wager anything for this.

I rate Quasar gaming casino with 9 stars.

Bonus terms was changed and now it is not so sweet as in past.

Quasar Gaming Casino

9 years ago

Hi Winningfly,

Thank you for your kind words about our casino. it is always great to read good feedback from our players :)

Should you ever need anything please feel free to contact our helpful support team.

Good Luck on the slots ;)

Regards,
The Quasargaming Team

Quasar Gaming Casino is one of the recent casino which I joined. This casino offer games from Novomatic and Euro Games Technology software providers. I played a couple of minutes games from Novomatic here for fun and later I decided to try my luck on them.

After I made deposit I received 150% welcome bonus. When I started to play I opened Book of Ra deluxe and the first thing I needed to do was to select how much money I wanted to play with. I selected my deposit money, because at first you play with your own money and if you win something you could cancel the bonus and withdraw the winnings. I think this is the right thing from Quasar casino. I was hoping to get one big win and withdraw the money.

When I was playing my balance was falling down really fast. After I lost the money I closed the games and I opened it again. I selected all money which was bonus of course. I played a couple of minutes, I received free spins feature but it paid poor. At the end I lost the money. The funny thing was that I saw on my balance 0.4€ real money and I opened game Lord of the ocean. That last spin gave me around 20€, I played it more time and I was up to 40€. Later i requested cash out of my deposit money and with the rest I played till I reached zero on my balance.

I received my money the same day after few hours. I think this casino is great if you like to play Novomatic games. I think they are professional and my account was verified within 2 hours. I believe I will make another deposit here in the future when I will receive some nice offer from them.

Hello. I am a member of Quasar Gaming nearly 8 months, I really like their slots they are really awesome and, the welcome bonus was good to credited in seconds, the site looks good and modern easy to use, they have really really fast payouts .

Bonuses and bonuses and bonuses!!! They offer two bonuses that are good! The other bonuses are very bad the 10% cashback form Monday to Friday is not something gross. The cash back Sunday you get what you lose but they don't get you back all what you lose, if you play Book of Ra you deposit 50 and then you win 60 you get nothing because the game give you a profit!! If you are a loyal player you maybe get some goodwill bonus, but this is just maybe. I deposited in two days 700€ and they write me that there is nothing in for me and this is a big big disappointment!

Quasar Gaming Casino

10 years ago

Dear phiro,

Thank you for your comments and for reaching out. Knowing what our players are going through or experiencing is the best way for us to improve on any possible short comings from our end. I am glad that you found our welcome bonus to your satisfaction and that your general feeling navigating through our site was a pleasant and enjoyable one. That is what we work hard to achieve on a daily basis - Outstanding Player Experience! Our fast payouts is thanks to our 'hands on' dedicated team who go through great lengths to make sure you REALLY get your withdrawals fast and not just write that we do!

With regards to our bonuses, I will be checking with our bonus team and will provide them with your comments and experience and will make sure that you hear from them with an explanation just in case something has been missed. I will also be checking with our support department regarding this 'nothing in for me' response that you received. Please note that we treat all our customers fairly and your loyalty means a great deal to us! If there are any improvements that can be made, we will surely consider them. Thank you once again!

Regards,
Rebecca.

I don't even need to talk with any live support here. It might be the only online casino that everything is settled without words. I log in, I deposit and play the slots. I win, I withdraw. Money hit my account the same day. I have made a lot of withdrawals. Everything was completed the same day. Without even getting into the live chat and asking them. Its an original online casino that the player minds his own business. He plays and withdraws and no one is ever bothering you. Straight and legit casino. I am recommending this casino, without having any doubt.

The only thing that I would loveeee to see is more interesting promotions. That's all.

Quasar gaming casino is a place, where I was able to play novomatic slots, best their games, and really enjoy their games because they run really great, and I think it is best casino to play novomatic games.

Quasar gaming casino offers game from novomatic and EGT softwares, and if EGT is unheard and unplayed by me, then novomatic is of course well known, I played this software a lot in past, including live casinos, so of course it was nice to register in this casino and try it.

Promotions and bonuses are rare at quasar casino, but I was very happy to play with their welcome bonus, because actually there is great system! First I played with my real money, and only after I lose it - i start playing with bonus money. So in case I hit big early - I could just request withdrawal without completing wagering requirements. Other bonuses offered sometimes, but rare. And actually I think it is better to play without bonuses here, because wagering requirements is quite high, and at novomatic slots it is also much more interesting to play with real money - you hit awesome big feature, win a lot - and just withdraw your well deserved money.

I had one withdrawal about 1100 euros, it was after my probably 4 or 5 deposit in this casino. My account was already verified in past, because I had another small withdrawal. So, believe or not, but such big amount of 1100 euros was paid within a hour to my skrill account. It is super fast.

Customer support I did not tried at all, only when verified account. Send documents at evening - got email next morning that I am verified.

Like was said - best novomatic casino. Awesome games without lags from novomatic, and very quick withdrawals.

Nothing bad to say here.

Quasar Gaming is a casino with Novomatic and Euro Games Technology softwares and I specifically joined them to try their new game called 100 Cats. I was very excited when I saw this game on askgamblers and Quasar Gaming was the only casino that offered this game.

Without hesitation I signed up there. I looked for this game but I couldn't find it anywhere in their game selection. I tried to contact their live support but I failed (once they weren't available and second time the support just disappeared- I wrote my question, it showed that I'm connected with someone and then somehow no one was available again. I wrote them an email with my question.

In the meantime, I decided to make a deposit and enjoy their games. I made a deposit of 20€ and started to play Deuces Wild video poker.I placed 0.50€ for the first hands, and then increased bets to 1€ per hand, but I had no luck. I won a few times but then I used the gamble option and lost.

The next day I received a response email from their support. They told me that right now they don't have the game but sometime soon they will. Sure I was a little disappointed because it was the reason I signed up there, however, the time I spent there was decent. I liked the game I was playing, but most likely I won't be making another deposit there, only when they have the new cat game.

Although they do have live support, it was impossible to contact them, all the time it showed they’re unavailable or offline. I think they should improve that. And the fact that they answered to my email only after 24 hours isn't really great either, if I had some serious problem I wouldn't want to wait so long. Other than that, I think they are an average casino, nothing really special, in my opinion. At least the casino page looked fresh.

Quasar Gaming Casino

10 years ago

Dear Blondie,

Thank you for your comments and feedback. Kindly note that we do not have the game yet but it will be available shortly. I do apologize for the misleading information that this may have caused and I have already informed AskGamblers about this personally. This was merely a misunderstanding due to certain set up applications.

With regards to your email to our support department, I believe that your email was replied to within 24hrs which is within our normal time brackets - please do inform me if this was not the case. Our live Chat function is temporarily unavailable due to a heavy backlog, but our team will be back online soon to handle all of your questions and comments.We apologise for this unforeseen delay and any inconvenience that it may have caused.

QuasarGaming.com has been committed to delivering an outstanding experience, brand and product to its customers. Offering authentic Novomatic and EGT games, this casino surely has great value to offer to both new and existing players.

We look forward to welcoming you back to our casino.

Best Regards,
QuasarGaming.com Team

Qusar casino is using Greentube software, which means that they had famous across all the world games from Novomatic. They had such popular games like Book of Ra, Book of Ra, and Book of Ra, really is there any game better than Book of Ra. For me this is really one of the best online slot, with insane variance, but I like such games. Also Quasar gaming recently added few new games, so for those who would like to play not only Book of Ra there is always plenty of good game from Novomatic.

I joined this casino in 2013, and played there only 4 times or so, because Iprefer Stargames for such games like Novomatic, but Quasar casino is obviously decent one. Few things which I did not like about Quasar casino:

1 ) their live chat is not 24/7, and few times I would like to ask few questions, but there is no one who able to help me

2) no weekend payouts, I won once playing Book of Ra from 40 euro deposit, and after feature which retriggered 8 times(!), I had 320 euros to withdraw. That was Friday, and I request withdrawal, but get it only on Monday afternoon, which is not so nice.

3 ) their bonuses are almost not exist, really, they giving out some reload bonuses based on the amount of wagered, but this is not cool at all, and they also did not have any kind of comp points, just giving out % bonuses for loyalty from players.

Generally Quasar casino is good place to play Book of Ra, but does not wait from them fast cashouts or 24/7 support. Also not wait amazing promotions or bonuses, there are no such things at quasar casino.

Therefore, I rate this casino with 7 stars. If they had much more better bonuses, I can give them 9 stars without no problem, but award players with bonuses only when they wager certain amount it is just not cool.