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Quasar Gaming Casino - My deposit is not credited and their support do not respond

Complaint Info
Disputed casino Quasar Gaming Casino
Reason Amount not credited
Amount € 25
Posted on September 23, 2014

I deposited 25 euros by Paysafe card. It is been 24 hours and my account is still not credited. I try to reach support by phone and trough email, but only got automaticly messages. I sent them at least 5 messages and no response from them. Their support should be in reach 24/7 days all year and every hour but they are not. What is going on? Please help.

Posted on September 22, 2014

Thank you for choosing Quasar Gaming, our continued commitment lies in the complete satisfaction of each and every customer. We are glad to inform you that our team of specialists have already looked into your pending deposit issue and the funds have been credited on your account. As avid casino enthusiasts ourselves we fully understand your frustration and we have credited your account with an additional bonus as a gesture of good will.

We are constantly striving to increase our payment method offering to accommodate all of our esteemed customer. PaySafe Card happens to be one of the latest methods we introduced, unfortunately we occasionally experience some technical issues beyond our control with certain providers. On a more positive note, we will be further optimizing the PaySafe Card service and reducing delays significantly over the coming days, in order to exceed the industry expectations associated with this method.

We pride ourselves on responding to customers’ concerns very quickly and although we are reachable 24/7; please appreciate that technical issues involving third parties might take a bit longer to resolve over the weekends.

We look forward to continuing our relationship with you in the future.

Wishing you the best of Luck!

Quasar Team

Posted on September 23, 2014

Hello, resolved. You can close the complaint. Thank you.

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