Payments worth 1300 euro not paid after weeks

Hi,

I made 3 withdrawals on 17 and 18.01.2017 which was ( 700, 500 and 800) the first one on 17.01 was 700 and i received it after 2 weeks from the withdrawal, The remaining till now not received. i asked them about that and they reply with the below email:

Sophie (Quasar Gaming)

31. Jan., 16:08 CET

Dear ,

Thank you very much for contacting us and your cooperation regarding your withdrawal.

We could further investigate and like to inform you that your withdrawal has been transferred manually. Kindly we ask you for your patience. Your payment will get through.

Due to any inconvenience we really like to apologize. Therefor you got a bonus activated.

Once more we like to point out that your winning is on the way. Kindly be patient, since it will be added on your account as soon as the transactions are done by the payments provider.

Thank you very much for your understanding.

Please do not hesitate to contact us for any further question.

Have a great day.

Best regards

Your Quasar Gaming Support Team

I send them every day mails but no reply and i don't receive anything from them!!

I tried to call them through phone but always their office closed!

Live chat always not available,

I need help!!

Best regards,

hamo00141