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Blacklisted: After being notified that Mandarin Palace Casino was operating without a valid licence issued by a regulated authority and despite the numerous attempts to receive further clarification and confirmation on behalf the casino management, AskGamblers Team have not received any. Operating without a valid licence means zero protection for players in case of a problem with the operator and that is why Mandarin Palace Casino is being added to our blacklist. Please try these instead

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Mandarin Palace Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

Mandarin Palace Casino Review

  • Unique games
  • 24/7 support available in a variety of communication methods
  • High security standards
  • Third-party audit readable to all visitors
  • Not as many video slots as larger casino platforms
General info & Latest Promos
Website http://www.mandarinpalace.com
Established 2009
Owner Genesys Technology Group Casinos
Casino Promotion

Mandarin Palace Casino is an online casino that is growing in popularity. With the options for American players becoming slimmer, The Mandarin Palace still offers their games for real money play to US online gamblers. The casino, licensed in Curacao, is powered by Saucify (BetOnSoft) and is part of the reputable Genesys group.

Restricted Countries

The casino is unavailable to players risiding in South Africa, Spain, Netherlands, Bangladesh, United Kingdom, Brazil, Croatia, Ireland, Romania, Hungary, Japan, Mexico and Russian Federation.

Games

Since The Mandarin Palace uses Saucify (BetOnSoft), a less common software provider, the odds are that you have not encountered any of the games before. However, these games give players exciting new twists. The Mandarin Palace focuses on updating their selection of video slots regularly. 

Of course, The Mandarin Palace has a lot more to offer than just slots. Many players regard their library of video poker as some of the best available to US players. With an immersive atmosphere and several full pay games, video poker players can enjoy nearly 10 different games, either in single- or multi-hand varieties.

To top it all off, The Mandarin Palace has a host of table and specialty games. With four different keno variants and gold and standard editions of blackjack, roulette, baccarat, and three card poker, The Mandarin Palace has enough games to keep every kind of gambler entertained.

Mobile Gaming

Players at Mandarin Palace can also experience the thrill of playing Saucify games on the go. They can spin the reel on favourite games just by visiting the casino from their mobile device.

Support

In addition to giving gamblers plenty of games, The Mandarin Palace ensures that everyone is having a satisfactory experience with their top-of-the-line support. While other online casinos use automated support bots to answer inquiries, players can rest assured that they can talk to a human being 24/7. The Mandarin Palace's live chat is always ready. It can be accessed from within the casino client or on the main website.

While the live chat is great for most inquiries, you may prefer to contact The Mandarin Palace through another way. If you'd prefer, give them a call, toll-free, from several countries. Their website lists the available numbers. You can also send them an e-mail for more complex issues.

Security and Fairness

In terms of security, The Mandarin Palace takes all measures to guarantee that everyone has a safe and fun time. Sensitive data transmitted to and from the online casino uses CSS protocol and 128-bit encryption, preventing Internet thieves from obtaining your personal or financial data. Players are also required to verify themselves before they can withdraw, ensuring that fraudsters stay at bay.

The Mandarin Palace is a cut above the majority of online casinos with its fairness guarantee. The games are certified by iTech Labs, and the report is readily available for anyone who wishes to read it. This amount of transparency is definitely unique in the industry and should be applauded.

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Mandarin Palace Casino Reviews by Players

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Faithjanelle 1 review
• Massachusetts
Reviewed on April 12, 2019

DISLIKED

I have had three different withdrawals pending for almost two weeks with a multiple number of excuses as to why I have not been paid. These excuses have all been wait time, then the processers only work on Monday and Thursday and now I was asked to wait until Monday again! I have deposited my own money in this casino and I have gotten zero returns!
Feeshmon 1 review
• Florida
Message
Reviewed on January 4, 2019

LIKED

The addition of new software like how they are growing, I feel they should add more match bonuses but good job !

DISLIKED

No proof of RTP, I feel they should get this checked out. I haven’t had a withdrawal in over 2 months with multiple deposits
stewex555 107 reviews
• Slovakia
Message
Reviewed on January 1, 2019

LIKED

- The casino has good offers of free spins and bonus money
- Level of loyalty program and rewards
- An interesting provider of Saucify
- I like promotions
- Games work fast

DISLIKED

- Slow choices
- Problematic verification
- Errors during play

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