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Mandarin Palace Casino

7.27
Players from Virginia not accepted
Average Complaint Response Time: 2 days
Players from Virginia not accepted
Average Complaint Response Time: 2 days

Mandarin Palace Casino review

  • Unique games
  • 24/7 support available in a variety of communication methods
  • High security standards
  • Third-party audit readable to all visitors
  • Not as many video slots as larger casino platforms
General info & Latest Promos
Website http://www.mandarinpalace.com
Established 2009
Owner Genesys Technology Group Casinos
Casino Promotion Mandarin Palace Casino: 100% up to $500, Welcome Bonus

Mandarin Palace Casino is an online casino that is growing in popularity. With the options for American players becoming slimmer, The Mandarin Palace still offers their games for real money play to US online gamblers. The casino, licensed in Curacao, is powered by Saucify (BetOnSoft) and is part of the reputable Genesys group.

Restricted Countries

The casino is unavailable to players risiding in South Africa, Spain, Netherlands, Bangladesh, United Kingdom, Brazil, Croatia, Ireland, Romania, Hungary, Japan, Mexico and Russian Federation.

Games

Since The Mandarin Palace uses Saucify (BetOnSoft), a less common software provider, the odds are that you have not encountered any of the games before. However, these games give players exciting new twists. The Mandarin Palace focuses on updating their selection of video slots regularly. 

Of course, The Mandarin Palace has a lot more to offer than just slots. Many players regard their library of video poker as some of the best available to US players. With an immersive atmosphere and several full pay games, video poker players can enjoy nearly 10 different games, either in single- or multi-hand varieties.

To top it all off, The Mandarin Palace has a host of table and specialty games. With four different keno variants and gold and standard editions of blackjack, roulette, baccarat, and three card poker, The Mandarin Palace has enough games to keep every kind of gambler entertained.

Mobile Gaming

Players at Mandarin Palace can also experience the thrill of playing Saucify games on the go. They can spin the reel on favourite games just by visiting the casino from their mobile device.

Support

In addition to giving gamblers plenty of games, The Mandarin Palace ensures that everyone is having a satisfactory experience with their top-of-the-line support. While other online casinos use automated support bots to answer inquiries, players can rest assured that they can talk to a human being 24/7. The Mandarin Palace's live chat is always ready. It can be accessed from within the casino client or on the main website.

While the live chat is great for most inquiries, you may prefer to contact The Mandarin Palace through another way. If you'd prefer, give them a call, toll-free, from several countries. Their website lists the available numbers. You can also send them an e-mail for more complex issues.

Security and Fairness

In terms of security, The Mandarin Palace takes all measures to guarantee that everyone has a safe and fun time. Sensitive data transmitted to and from the online casino uses CSS protocol and 128-bit encryption, preventing Internet thieves from obtaining your personal or financial data. Players are also required to verify themselves before they can withdraw, ensuring that fraudsters stay at bay.

The Mandarin Palace is a cut above the majority of online casinos with its fairness guarantee. The games are certified by iTech Labs, and the report is readily available for anyone who wishes to read it. This amount of transparency is definitely unique in the industry and should be applauded.

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Mandarin Palace Casino Reviews by Players

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Feeshmon 1 review
Florida

LIKED

The addition of new software like how they are growing, I feel they should add more match bonuses but good job !

DISLIKED

No proof of RTP, I feel they should get this checked out. I haven’t had a withdrawal in over 2 months with multiple deposits
stewex555 86 reviews
Slovakia

LIKED

- The casino has good offers of free spins and bonus money
- Level of loyalty program and rewards
- An interesting provider of Saucify
- I like promotions
- Games work fast

DISLIKED

- Slow choices
- Problematic verification
- Errors during play
cdaddy13504 1 review
United States
Reviewed on March 29. 2017

LIKED

NOTHING. Look below Please and beware of these frauds.

DISLIKED

Got a Bonus for free spins - won 6 dollars. Turned that into 300 on blackjack and met the playthrough requirements. Assuming I fulfilled the requirements, I assumed I could cash out. NOPE. They claimed that they offered me two free spin promotions in the last few months and for some reason that voids out the 300 I won in blackjack. When I hung up with an operator he told me to go F*** myself. Very nice. ABSOLUTE SCAM DO NOT GIVE THIS PLACE A DIME. Not to mention -- my account has now been deleted. I am reporting them as we speak
MANDARIN PALACE CASINO REPLIED ON JUNE 9. 2017
Hi CDADDY13504,

Thanks you for your comments and notifying us of the experience you had.

What I can say is that we would investigate this properly and get to the bottom of exactly what happened. It really does not sound like the standard of Casino Support we pride ourselves on at Mandarin Palace. Yes there are terms and conditions with rules we have in place for all players to agree and abide by. At the same time we provide a service to our valued players and prioritize creating a winning player experience where players feel respected and appreciated.

If you have not done so previously, please could you send a mail regarding your issue to support@mandarinpalace.com and the Manager on duty will take it up and investigate.

Thank you for your time and assistance.

Yours sincerely

James Matthews
Genesys Club – Senior Host
www.genesysclub.com
Kind regards

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