Account locked after winning

this is promotion described in the Mandarin casino page:

"Get 200% back on your money every 7 days at our casino!

Every Sunday for the first year of your account you will receive $40 worth of free spins at Mandarin Palace. All you need to do is make a minimum deposit of $20 on the day or ensure that you have done so in the 6 days leading up to that Sunday to qualify. Contact our support desk via Live Chat, telephone or email to have your Fortune Cookie Free Spins credited to your account."

I have regularly paid in the terms described and I received the bonus only the first week of "life" of my account. In the chat they told me that the promotion has expired and the promotions page needs to be updated. I believe it is not proper behavior and will avoid playing at this casino

I spent hours to go through the wagering of my non deposit bonus, finally I claimed 100 Euros which I could withdraw according to the bonus rules - BUT .... after I haven't received anything I went to ask informations gently to the live chat support. They answered not so gently that I won't get anything because I would have abused the bonus rules. What happened in reality? I have reiceived the same bonus from another Genesys casino and when I registered at Mandarin Palace I claimed successfully another 25 no deposit bonus. It was the first time I played there, I swear. I find it not very correct to release a bonus and deny eventually winnings then. At least they should make clear that all the Genesys Casinos should be considered one single casino!

On Thursday 1 december 2011 I claimed a bonus in free spins at Mandarin Palace Casino and won 102 euros from them, after i forfeited the bonus money i remained with 1,250 euros in my account,i submitted the withdraw for 1000 in the same day on Thursday, i must say that of course if i was able to forfeit the bonus all the wagering requirements were ok,i played only The Age of Spartans video slot, so after i submitted my ids, my national card of identification,my utility bill,my credit cards copies, i was told by email that i must provide a more recent utility bill, i don't know why because mine it was from this year with the same adress as in my national card id.That's the first excuse from them.Strange,after the 48 hours that you can make the reversal, i was still able to make the reversal for 10 euros,remaining to withdraw 990 euros,but the data changes and the 48 hours running again.Ok , i said, with a positive balance in my account of 15 thousand euros and a withdraw of 990 euros.Today,on sunday 4 december i opened an account with the same group of casino Genesys at Wizbet Casino.I made the account with the same email [email protected] but i wasn't able to log in.Second, i went to livechat and said that i have a pendind withdraw for 194134 and it said to me that i have to submit another utility bill more recent , the same excuse.Remember i had a positive balance of more that 15 thousand euros in my account after 7 or 8 hours of playing The Age of Spartans, just at one round i made from free spins like 3000 euros,very hot game at that point just playing on the maximum lines and bets, as the casino can confirm.Third i call in US from my cell phone from Romania at their number 8887936477 and i was told that can't give me my informations i want from my id code withdraw that their finance department are separate entity.Ok i said, i went to their live chat again and i was told that i was not able to withdraw any money from free bonus as i am from Romania ,that wasnot stated in the paragraph from where i claimed the bonus :

The € / £60 worth free spins ( 40 spins x $1.5 = $60 ) are assigned to video slot: Age of Spartans. $100 max. cashout - To players playing from the United Kingdom, Denmark, Poland and Greece a maximum withdrawal amount of $50 applies.

So i forfeited bonus of 102 euros, and i remained with a balance of 1,250 .nothing about max.cashout or something else. Clearly i had 1,250 euros in my account.Under cash.Then i submitted the withdraw for 1,000 euros.Then on saturday on my pending withdraw i reversed only 10 euros, although i had in my account 15 thousand euros.If i deposited or not that doesn't make sense that i cannot cash in from my free money.What's the point to give free money or free spins if you can't cashout .I can play in free mode if i wanted to without claiming free spins. This rule is strange and appeared after I submitted my withdrawal.Anyway Mandarin Palace owns me 16 thousands euros.And funny thing my name didn't appear on the list of recent winners although i had a top winning.What's next from them to say that i'm a bonus abuser.I do not believe a single thing that Mandarin Palace Casino will say unless pay fair my winnings.All are lame tactics of delaying the payments or not making at all.I don't spell names but all can read this i believe are casino players and i must say that at least one time in their life claim a free no deposit bonus to play and of course have their own conclusions.Fourth reason to doubt of the honesty of Mandarin Palace why says that my account email or password is invalid and doesn't simply reduce my account to nothing, instead of blocking me out.I really can't understand.