Dear AskGamblers and Yyorkk,
As per our previous response to this complaint. All players should read the terms and conditions properly to ensure that they fully understand how the bonus terms and conditions work especially regarding free money bonuses.
Furthermore players are aware that they are not permitted to register multiple accounts at the casino as this is considered bonus abuse or fraud. The Casino prides itself on providing the best quality and service to all players. The Casino is also very strict in maintaining security by upholding the terms and conditions for all players.
As the terms and conditions have not been adhered to the casino has acted in an appropriate manner.
The details for the player are listed again below.
The client has claimed the same bonus code 3 times on 3 different casino accounts. This bonus code was only available for one claim per user/IP Address. The player was able to claim this 3 times by registering 3 different accounts under different email addresses whilst using different IP addresses to do so.
It is the casino’s opinion that this constitutes bonus abuse and was deliberate in attempt to circumvent our bonus system with the ultimate aim of withdrawing. Had the player only claimed the bonus once and met our terms and conditions, we would be happy to honour the withdrawal. However due to the above, the casino had opted to void the winnings due to a breach of our terms and conditions. Please take note of some of our Terms and conditions below:
3.4 You are only allowed to have one account at The Genesys Club and there are no costs associated with opening your account. The Genesys Club reserves the right to close all multiple accounts and, should management have reasonable grounds to suspect that the multiple accounts were opened with fraudulent intentions, we reserve the right to cancel any transaction related to the suspected fraud attempt.
7.9 The player shall forfeit any winnings made as a result of computer or software error. In such an event The Genesys Club shall be liable for your initial deposit only. Cheating of any sort shall result in the forfeiture of all balances in your account. Such forfeiture does not prevent The Genesys Club from instigating legal action, should it be deemed appropriate.
8.1 By playing at The Genesys Club, it is deemed that you have read and agree to the General Terms and Conditions for Bonuses, Tournaments, Competitions and Promotions, as well as the Terms and Conditions that govern any specific promotions at The Genesys Club.
8.3.1 A free player bonus can be claimed only once per person, PC and IP address, family, household address, e-mail address, credit card/debit card number, and environments where computers are shared (e.g. universities, schools, public libraries, workplace etc).
Please feel free to contact the Casino Support Team to assist with any questions or queries you may have as they will be happy to assist.
Have a good day further.
Genesys Club - Senior Host