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Jackpot City Casino

Players from Virginia not accepted
Average Complaint Response Time: 5 days
Players from Virginia not accepted
Average Complaint Response Time: 5 days

Jackpot City Casino Review

  • Instant play
  • Live casino
  • Mobile casino
  • SSL encryption technology
  • Approved by eCOGRA
  • Support provided 24/7
  • Live chat available around the clock
  • A variety of withdrawal methods
  • Restricted for US and UK players
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General info & Latest Promos
Established 1998
Owner Bayton Limited Casinos
Casino Promotion Jackpot City Casino: 25 Bonus Spins + 100% Match Deposit Bonus

Jackpot City is an online casino with a flashy and attractive design reminiscent of bright night lights and the glitz of Las Vegas. Apart from a large variety of diverse classic slots, video slots and online table games, this Microgaming Casino is also a fully operational mobile casino. For players who enjoy the experience of a real life casino there are options to play popular table games in a live casino. Jackpot City is licensed by the Malta Gaming Authority and the Swedish Gambling Authority.

Restricted Countries

Jackpot City Casino does not permit players from Australia, Belgium, Netherlands, Denmark, France, Italy, Singapore, South Africa, Spain, the UK, the US and more. For the full list of restricted countries, scroll down to the section labeled Casino Details.

Virtual Games

Jackpot City Casino has an ample selection of varied casino games in their offer. Players who seek thrilling and high-quality video slots can explore their range of Microgaming slots which include popular titles like the Break da Bank Again slot, Terminator 2 slot5 Reel Drive slot and more. In addition, there is a considerable range of progressive slots to choose from, such as the Major Millions slot, King Cashalot slot, Mega Moolah slotTunzamunni slot and others.

The Jackpot City Casino table game collection features multiple variants of blackjack like Atlantic City blackjack, Double Exposure blackjack, European blackjack, Multi Hand blackjack, Bonus blackjack and Classic blackjack, among numerous others. Roulette lovers will be able to pick between French roulette, European roulette, American roulette, as well as Premier roulette and progressive Roulette Royale.

Video poker aficionados can play various versions of video poker, such as Aces and Eights video poker, All Aces video poker, All American video poker and Deuces Wild Bonus video poker.

Players looking for even more variety can also try their hand at various bingo games, keno, scratch cards and other specialty games.

Live Games

As previously stated, Jackpot City is a live casino which offers the option of playing table games with a live dealer via high-definition real-time video feeds. Their selection of live games include the standard three—blackjack, roulette, and baccarat.

Mobile Gaming

As a mobile casino, Jackpot City offers players the chance to play some of the most popular games while on the move. Their mobile selection includes progressive slots, blackjack and roulette, as well some all-time fan-favourites among video slots, such as the Immortal Romance slot, Game of Thrones slot, Avalon slot, Thunderstruck slot and more. The mobile casino is optimized for both Android and iOS devices.


Players who need gaming and casino-related questions answered can contact the Jackpot City Casino support team 24 hours a day, 7 days a week via email or phone. Depending on the residence of the player, the call will either be toll free, or not. Most importantly, players can contact support via live chat, which is also available 24/7.

Security and Fairness

Jackpot City Casino guarantees privacy, confidentiality and security with their SSL encryption technology.

In addition, the casino have the eCOGRA Seal of Approval, which ensures fair game play, responsible casino conduct and swift payouts.


Casino details
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Jackpot City Casino Reviews by Players


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Hades3 13 reviews
New Zealand
Reviewed on April 23, 2020


Mmmm I’m scratching my head, easy deposits. I’ve never encountered any issues depositing. Jackpotcity has cured me of online gaming. I’ve been playing online for a long time and jackpot city is giving me the worst experience I’ve ever received at an online casino.


Withdrawal process is to be desired. Can’t withdraw with visa, or personal bank acct. It is a withdrawal method but sorry not at present. I will receive my winnings if I use a web wallet. The delaying is ridiculous. No communication, I’ve had a withdrawal reversed five times now without any communication from jackpotcity. Been a member over 3 years. I tried web wallet still waiting. No explanations, no communication. Live chat are nice, but unable to support. No problems depositing, impossible to withdraw.
MrTurtle 6 reviews
Reviewed on April 22, 2020


Micogaming, lots of games options. Overall website layout looks nice, easy to navigate.
Live support wait is minimal, agents seemed nice enough.
Lot's of deposit options.


Personally, my overall experience was the worst I've had with any online casino. The time for verification and withdrawal was unacceptable, over a week. Considering other casino's are doing the exact same process as little as a few hours to a couple days, if you want instant or quick withdrawals, find another casino.
Wlamouche42 3 reviews
Reviewed on April 20, 2020


One of the first online casinos. At the time I started playing it was good. They have progressives that I liked and the bet per spin were really cheap....


I've been playing on jackpot city for almost 10 years now. Sent in my documents many times throughout the years. I've always had to wait over a month to get paid out and it's never anything extremely rich. I even had to argue for a lousy $190. This last time I'm trying to cash out 550$ and now I'm waiting three weeks because they needed documents again,and when I did send the doc's in they asked for a "explanation" for the difference between addresses on my doc's and i.d. I emailed my explanation and because I know how slow jackpot city and knowing documents alot of the time do not get sent to where it who there supposed to go to when you do as they request, anyways I went to live chat right after I emailed them the explanation and they told me they are sending it to the right department and should recieved an email within 72 hours. I've now been chatting with them on this issue 9 times and it is always the same thing: "we need an explanation for the address on document" and when I tell my story again, and again, they say "okay I see that and I am now sending the explanation and docs to the right department on high priority". My withdrawal is still pending. So 9×72hrs us how long I have to wait? And now I am also getting the famous "CloudFlare" screen when I try to log in and "chat". I was even stupid enough to keep depositing thinking maybe they will be like"yeah she's playing alot still, let's get this issue resolved a.s.a.p" or something thinking maybe they care about customers and loyalty. Try or video slots. There payouts are 48hrs to 7 days and have better offers and there chat is really awesome for support . Thank you

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