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Jackpot City Casino

GOOD 7.71
Players from Virginia not accepted
Average Complaint Response Time: 5 days
Players from Virginia not accepted
Average Complaint Response Time: 5 days

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Jackpot City Casino review

  • Instant play
  • Live casino
  • Mobile casino
  • SSL encryption technology
  • Approved by eCOGRA
  • Support provided 24/7
  • Live chat available around the clock
  • A variety of withdrawal methods
  • Restricted for US and UK players
General info & Latest Promos
Established 1998
Owner Digimedia Limited Casinos
Casino Promotion Jackpot City Casino: 100% up to $400, on First Four Deposits

Jackpot City is an online casino with a flashy and attractive design reminiscent of bright night lights and the glitz of Las Vegas. Apart from a large variety of diverse classic slots, video slots and online table games, this Microgaming Casino is also a fully operational mobile casino. For players who enjoy the experience of a real life casino there are options to play popular table games in a live casino. Jackpot City is licensed by the Malta Gaming Authority.

Restricted Countries

Jackpot City Casino does not permit players from Australia, Belgium, Netherlands, Denmark, France, Italy, Singapore, South Africa, Spain, the UK, the US and more. For the full list of restricted countries, scroll down to the section labeled Casino Details.

Virtual Games

Jackpot City Casino has an ample selection of varied casino games in their offer. Players who seek thrilling and high-quality video slots can explore their range of Microgaming slots which include popular titles like the Break da Bank Again slot, Terminator 2 slot5 Reel Drive slot and more. In addition, there is a considerable range of progressive slots to choose from, such as the Major Millions slot, King Cashalot slot, Mega Moolah slotTunzamunni slot and others.

The Jackpot City Casino table game collection features multiple variants of blackjack like Atlantic City blackjack, Double Exposure blackjack, European blackjack, Multi Hand blackjack, Bonus blackjack and Classic blackjack, among numerous others. Roulette lovers will be able to pick between French roulette, European roulette, American roulette, as well as Premier roulette and progressive Roulette Royale.

Video poker aficionados can play various versions of video poker, such as Aces and Eights video poker, All Aces video poker, All American video poker and Deuces Wild Bonus video poker.

Players looking for even more variety can also try their hand at various bingo games, keno, scratch cards and other specialty games.

Live Games

As previously stated, Jackpot City is a live casino which offers the option of playing table games with a live dealer via high-definition real-time video feeds. Their selection of live games include the standard three—­bla­ckjack, roulette, and baccarat.

Mobile Gaming

As a mobile casino, Jackpot City offers players the chance to play some of the most popular games while on the move. Their mobile selection includes progressive slots, blackjack and roulette, as well some all-time fan-favourites among video slots, such as the Immortal Romance slot, Game of Thrones slot, Avalon slot, Thunderstruck slot and more. The mobile casino is optimized for both Android and iOS devices.


Players who need gaming and casino-related questions answered can contact the Jackpot City Casino support team 24 hours a day, 7 days a week via email or phone. Depending on the residence of the player, the call will either be toll free, or not. Most importantly, players can contact support via live chat, which is also available 24/7.

Security and Fairness

Jackpot City Casino guarantees privacy, confidentiality and security with their SSL encryption technology.

In addition, the casino have the eCOGRA Seal of Approval, which ensures fair game play, responsible casino conduct and swift payouts.


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Jackpot City Casino Reviews by Players


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Gingerbread1 1 review
Reviewed on June 25. 2018


Love the games. Bust the Bank and Jungle Jim El Derado are the games I frequent on. Withdrawals for me have never been an issue, I always get my winnings within the 3 days stated, Only once they held it as they needed some updated documents but they received the documents and my winnings were deposited into my bank account in about 2 days. It's great that the chat is available 24/7 and they are friendly and informative. Wagering is reasonable and straight forward and I can complete it easily.


I dislike the lack of games on this site. I would like to see some games by Pragmatic Play or any other companies because Microgaming gets to be a little bit to repetitive. My loyalty status is Gold but I never really feel like I get rewarded as a loyal player, other sites offer Free Spins or Cash Back, also there used to be decent match up bonuses and that helps if you don't have a lot to deposit but now there are zero match ups or bonuses. I used to ask the chat if I had any cash back bonus they could reward me when I made larger deposits and they used to be amazing at that, now they don't really offer anything anymore (Not a huge issue but it was nice to see). Overall I would really love to see more rewards for loyal players to make you feel as if you're actually a Loyal Member.
smlopez 2 reviews
Reviewed on June 22. 2018


I do like their games that are available on the site and the fact u can talk to support 24 hrs 7 days and never get a were busy please send us an email and well get back to you message.


I do not like the withdrawal process, I have yet gotten a withdrawal within 3 days , the least amount of time was 80 hrs and that was paid to ecopayz, and by echeck it takes 3-5 day, the worst part is that once you submit the withdrawal request they do not take the money out for about on avg 3 days, and in that time they keep informing you that its still available to reverse even if you make a deposit from your cc or whatever u use a message will come up reminding you u can reverse your withdrawal and if you do even though they say it wont affect your withdrawal time it does, every time I have done that its added another 24 hrs on to the original time frame for example, I requested a withdrawal on a Thursday it still wasn't done by Monday and in meantime I had reversed some and added more to the original withdrawal by the following Wednesday I still had not received anything by Thursday I had spent all my 4000 winnings and when I complained about their time frames they just give me the same old its min 24 to 48 hrs but can take more story.

Also do not like their software glitches that somehow manage to reverse all your withdrawal winnings and then change a 2.40 bet to max which is 800.00 and refuse to refund it saying you had obviously did that yourself as well as the glitches that cause the spinning to continue on for about 2 mins when your on a winning streak and then shuts down their website and also your whole network by changing your dns address and it takes you a couple of days to fix the network.

I also don't like the fact they promote responsible gaming when they do everything to get you to spend any money u have on withdrawal and they don't help u in anyway to be are sponsible gamer. They don't have any options available to help you control your gambling, there is no limits available to put on your account, and whenever I went to support and asked them to suspend my account for 24 hrs or till the money in withdrawal was no longer available I would have to request it and explain why I wanted the account suspended.

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Jackpot City Casino complaints

  • 6 of 24 resolved
  • 5 days avg response
  • 1 week avg complaint life
  • 1,121 USD avg amount

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