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GuruPlay Casino is closed, please try these instead:

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GuruPlay Casino

Player Rating 4 reviews
Complaint Response 4 complaints
4 days avg. 4 complaints
What we like
  • Live casino games
  • Fantastic promotions for live casino games
  • Flash casino
What we don’t like
  • No live chat
  • Only flash casino (could be slower during peak times)
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Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


GuruPlay Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.guruplay.com
Established
2010
Licences
UK Gambling Commission
Affiliate Program
Languages
English
Casino Type
Instant Play

GuruPlay is licensed in the United Kingdom. The casino section uses Net Entertainment Software, and their poker room uses Ongame Software, both of which are free to download and play. GuruPlay customer support is available by phone or email. 24/7.

Overall

GuruPlay Casino is best known for the variety of live casino games that they offer and the fact that their online casino bonuses are actually compatible with these games, something that is very unusual at most online casinos. They offer a sleek website design full of information for players and it’s simple to register and get started.

Customer Support

GuruPlay offers great customer support once you’re able to get in touch with them. Phone support is available 24/7 and they’re very helpful. The downside is that there are limited options for those that prefer to use online support options; something that many online casino players do since they are using electronic methods for everything else anyway. The only option for that is email, and that seems to take at least 24 hours for them to answer and that isn’t necessarily convenient, especially not for those that are trying to contact the casino as required for a bonus. Once GuruPlay answers, however, they are very helpful, providing information on just about anything that the average player wants to know. There is also an FAQ document right on the website so players do always have answers at their fingertips.

Software

Net Entertainment Software is used for the online casino games. They do offer a flash based casino where there’s no download required to get started. This includes the live casino games which they specialize in. The graphics are great, and considering the traffic that goes through this online casino that’s flash-based, gameplay is quite smooth as well. Players do have the option with this software to test out the games in advance. It’s necessary of course to complete the registration to play for real money, but just to play for fun, players can click on an option that immediately launches a flash game that provides the same experience.

Games

GuruPlay has a great selection of casino games, although what they are really known for is their poker site. While this may have been the primary draw for players, they’re also making a name for themselves by offering online live casino games. These are live blackjack, live roulette and live baccarat. The games offer the closest experience a player can get to playing at a brick and mortar casino without actually being in one! Players also often appreciate live casino games as they provide the feeling that there’s less opportunity for software to cheat them when there is a live dealer. One of the best parts of the live casino games is that players can actually collect bonuses that can be used on the live games, and that’s something very unusual.

GuruPlay is an online casino that caters to international players, and does not accept players from the US

StallCation

Complaints

Read the complaints other players have left for GuruPlay Casino. Learn more about complaints.

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GuruPlay Casino denial of payment

Hi

I am having huge trouble getting payments from gurplay poker who i believe are powered by SmartLivepoker and and are on the Ongame network and are part of the SmartLive group. They keep promising to pay but do so very late or as with the last withdrawal not at all

I have been playing poker online with Guruplay. I started playing with the company in Oct 2012 and initially I lost money (around 4000eu) and had to make a few deposits. I can't check the exact times because my account is now locked After many hours at the poker tables over Christmas playing tens of thousands of hands I had a good run and by the end of December I made a withdrawal for 2000eu which was about half of the total I had deposited and the money was in my account within 24hrs. Then around Jan 20 I tried to withdraw 3500eu which was left pending for a month with no action taking by SmartLive and again I tried 2000eu in February and again the withdrawal was left pending bringing the total withdrawal to 5500eu. I have been travelling since January and had assumed there was a genuine problem and the money would be on its way soon so I kept playing with Guruplay on an almost daily basis when I was away and had run up a total account balance of 19k.Eventually I became suspicious as it became apparent I was purposely being delayed payment. Although after constant emails and phone calls all I got told was that the "payment was being processed by the payments team and would be done shortly" then after several long stressful weeks eventually on March 11th I did receive the 5500eu.

However because I still have quite a large balance and given the delaying tactics SmartLive had used for the previous 7 weeks or so as soon as I had the 5500eu in my moneybookers account I requested another 10k hoping that perhaps the last situation would not occur again. Given the delay on the 5500eu I was dreading the fight to get 10k. In my experience I have never had a withdrawal take longer than 1 working day into a MoneyBookers account but unfortunately its has been over a week and I am already experiencing exactly the same problem and exactly the same "payment is being processed by the payments team and would be done shortly" type excuses as I did with the previous withdrawal for several weeks. I am told that my withdrawal is being processed by the payments team by email and when I rang GuruPlay/SmartLive (when you ring the Guruplay contact number you get through to SmartLive customer service) Wednesday morning 13/3/13 I was told I would receive my money later that day/early next day (they had said several times before when I was trying to withdraw the 5500eu last month and had not done so) and there was no surprise then when it didn't arrive and still hasn't.

The account has been verified as I sent all the information they required to verify my account before I started playing with them as they requested. I have all the email correspondence, detailed hand histories and Moneybookers records. There is also whatever additional information Ongame may have that prove that every word I say is true.

I have read stories about this company on the Internet and they read VERY similar to mine. I just typed in SmartLive payout refusal into google and there they were. Now they were from the casino department of the company. However the poker department are doing the exact same thing.
The stories I read said that the company suspended the account and then tried to negotiate a lower payment or try not to pay at all and claim some rule breach.

So now this weekend I have found that after i wrote a strongly worded email expressing my disappointment and yet again requesting payment.I got a reply saying my email had been forwarded to upper management. Then when i checked my account a day later I found it has been inexplainably suspended although I have not played on the account for weeks and the 4 customer service employees cant tell me why (I have rang 4 times)

Although I didn't even win the money of them but of other poker players on the Ongame Network, its seems SmartLive will do anything to avoid payment. I have dealt with anumber of different gaming companies in the past and have never experienced anything like this. They are at best trying to drag out the process as long as possible and I am genuinely fearful that I will never see some or all of my money.

Thanks for your help

staus Unresolved
0
GuruPlay Casino - Cheat and not pay winnings

Sir, I am very sad and upset from Guruplay casino who seems to cheat with my winnings and don't want to pay me my fair win I had in their casino last wekk.... I really don't know what to do sir... I have tried to solved it peacfully wit the guruplay casio suport, but they keep sending me the same answer that dont resepcet my lucky win and dont want to pay.

I can tell you the following info and I do hope from the bottom of my heart that you can help me with this problem with this unfair cheeting casino:

I have found guruplay casino on casinocity on March 15th, 2011

I liked this casino since they only game they allow is roulette and I really like to play roulete when I have time in the internet from time to time.

I made deposit from my Neteller account and send email to the support to give me the 150% welcome bonus, so they replied that they give me the bonus.

I played with my 500 blance and lost it all....

So, after few days I wanted to gamble again, so I made my 50 deposit and send them an email to credit my account with the extra 50 bonus with their code: WEEKLY50 bonus, so they replied with the following email, that they credit my account so I can play:

From: < name removed > [mailto: ***************@yahoo.com]

Sent: 20 March 2011 18:07

To: [email protected]; [email protected]

Subject: bonus not credited ( weekly50)

hi

I have used weekly50 code with my deposit

but my acocount was not credited with the extra 50 bonus

Please your help

On Sun, 3/20/11, Support

Regards

< name removed >

Customer Services

Then , I played wit my deposit + balance ( total of 100) in their live roulete game over 3500 , as the terms for the WEEKLY50 bonus and reached total winnnings 2550 GBP and asked to make a withdrawal.

Then the support asked me to send my persoanl documents to pay my winnings as you can read their email below they confirmed they got it:

On Tue, 3/22/11, Support

From: Support

Then , after few days I receive this very very starnge email :

Wed, 3/23/11, Support

Thank you for choosing Guruplay.

We regret to inform you that your Smart Live account was found linked to the accounts those have potentially higher risk. Your relation with Guruplay has been terminated.

The total amount that was deposited into your Guruplay account will refunded on the Neteller account that you have used to make the deposit.

We are unable to assist you any further on this enquiry.

Kind regards,

< name removed >

Customer Service Team Leader

I was very very surprised to get this last email from them... I wrote them that I was playing only live roulete as per their terms , it is the only allowed game to play after getting their bonus and why thery reached this unfair decision only AFTER my winnings and not BEFORE they credit my accuont with my bonus request (2 times) ??

I would not risk my money in this casino if I knew they DON'T want me as a player in their casino but they must be fair with me and pay my winnings first and not reaached to any unreasonable decision AFTER my winnings... that sound very very starnge reason for me and I reached to my won decision that simply this casino is CHEETING and not honoring winnings... I have no idea what I did wrong if I got lucky in their ALLOWED roulette game and won.. I followed their rules completely and did notthing wrong.

I should be fully paid with my winning and not just with my deposit.

I really hope that you can help me with that problem sir.

Thank you very much in advance for help.

< name removed >

staus Resolved
£2550

Complaint Statistics

Resolved 1
Avg. Amount $ 818
Avg. Complaint Duration 160 days
Avg. Response Time 4 days

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Inactive user

Guruplay casino can be known as the "Casino of the Past". The reason I say this is because the selection of games are not only old but they do not seem to have new games available like Disco Spins, Elements, and Thief. Just by looking at this website made me feel somewhat reassured about making a deposit. It is the list of Jackpot winners that wanted me to join but at the same time I do think it is just a display to give people a positive impression.

The welcome bonuses looked terrible with the wagering requirements but I did not care because the bonus was only available to select players. I was one that is excluded from their welcome bonus. No matter I was not planning on taking it. Just my normal deposit and luck to hit something good.

When I created an account and deposited a good $50 there were some interesting wins coming out from Egyptian Heroes. For $1 a spin after just 12 spins $58.40 win total came pouring out from the 10 free spins with an expanding wild on 3rd reel that stayed on until it ended while other expanding wilds appeared occasionally on 2nd and 4th reel to create big overall wins per free spin. I even liked the idea they made with random golden bet lines (one per spin on base and free spins) with a multiplier, now that is purely creative. The one problem is if combinations don't hit on the shown golden line then it is more annoying than exciting. The next thing I did was persist in more winnings figured that the free spins is a good start and more motivation were produced from that experience. So I continued still on a $1 bet and I later came across $26 on the main game just for getting 4 symbols (lady holding a pink orb) within a golden bet line on 7th payline on a 3x multiplier with 2 expanding wilds on 2nd and 4th Reel! I made well over doubled my funds to $118.20. After that win I morphed the video slot to Gonzos Quest. What I saw was an $8 loss. It was not paying up good and not even the infamous free spins showed up. Finally I moved across Crime Scene, my favourite forensics slot. $1.20 or a level 8 bet is my first choice to come across wins that are tripled my current bet or even well over $10. The Sticky wild badges came out much often, in 2's and on 3's, some wilds just went on to tease me for no wins. There is this one spin that gave me $23 from 4 cases that included two sticky Wild badges. It would be incredible to have 3 consecutive Sticky wilds each with a #4 counter for 4 spins. Within 24 Spins I was up to collect files in the Bonus round. The awesome experience of uncovering 3 fingerprints very early gave me a total win of $116.40 giving me $216.19 to withdraw. Thanks to the works of the found fingerprints they gave 3x each and one of them 4x ( 3x, 3x, 4x) every time I clicked on a folder piling up credits, combining them for a suped up win and finding the second chance icon gave me a bigger shot to continue regardless if I found an X. I decided to continue for a few more spins after this feature ended and yet another bonus round showed up again after 7 spins but only for $30.80.

$244.59 all from a day of mouse petting (clicking) and feeding slots what they hunger for...credits. They did return a great favour when they became full, more credits for me to cashout with! Moneybookers were 48 hours/2 days of waiting when I withdrew my funds so that wasn't anything special, just a normal wait time for this method, could be faster. Guruplay, a casino that provides old games with big winning potentials!

Support: 6/10
Terms and Conditions: N/A (I'm excluded from taking their bonus)
Payouts: 9/10
Deposits: 8/10
Withdrawals: 8/10

I play in GuruPlay One time- They have netent casino - and I don't have good experience with them.

First Registrations process -They set up system players need use in user name strange combinations I don't know exactly what combinations this was but I was have big problem to registered still something wrong- and really I have accounts in over 100 casinos and usually don't have problem with correct registrations.-Lets see closer their slots - They don't have new slots -If Netent release new video slots then you can have 100% sure you don't find this game in their Casino. So only old Netent games available in site .

I do deposit 25€. They don't offered instant bonus after deposit -Player need write email with information asking about - first deposit bonus.- Hm I don't like waiting - write emails and waiting for answers... I lose my money in short time playing in small stakes. Maybe few small win nothing good. What about support maybe sometimes live chat is available but when I play wasn't- If I can't see in casino live support then usually I don't play in this casino. Players like live help-if I don't understand some terms and conditions rules I wonna ask and get answers. Guru casino have also Live casino and poker room and their main traffic is probably Uk traffic

Few more import and information about this place- Do you know Guru play was connected with Grand Duke already closed Casino? Same owners same people work with Guru And Grand Duke -Grand Duke was closed 2 month ago? And they probably don't pay last winners - and last affiliates working with them.

So personally I think if same people still don't pay money for their second already closed brands - Is a little danger play in Guru casino. Now after their mess with Grand Duke... Because if they have money then they first should pay all person from their business with Grand Duke-Now a lot person waiting for money in Grand duke - And they don't pay - but still work well with GuruPlay ..............

Summary - I not recommend this place.

I came to know Guruplay from my occasional plays in poker, and I heard that they were quite highly rated. Certainly a coupe l of people who I played poker against (wouldn't say friends, more acquaintances) did spend quite time on the blackjack table in guruplay. I thought that I would give them a go, because there are always quite times when there are no games on. A good thing about guruplay is that they do give massive bonuses. They also constantly give them, so you do not have to worry when you sign up that you are locked into that offer and you cannot get another bonus. As a member you are constantly given opportunities to top up your account and those top ups are given even more money from the casino. If you do not want to go in for it, then you can always opt out.

Onto the games themselves - they are a NetEntertainment online company - I don't really know much of the background, but what I see I liked. The games were quick and crisp. The graphics were as good if not better than what I would have expected. This goes for all the games, that is the table games, slot games and video slots as well. Everything loaded quickly and so no faults there at all. My favourite games were the table games - the blackjack table was the kindest to me, and I ended up withdrawing $30 - that's not a fortune but not bad for 30 minutes of playtime. I would say that when you sign up they could do with a live chat option - I am sure they will sort that out in the future because it makes reading any T&C a chore. Overall rated 8/10.

GuruPlay casino will remain in my memory as a place, where I have spent some wonderful time. I joined them right after one of big hits, and it’s always better when playing with a mind, clear of worries about money. Perhaps that was the main reason why I joined this casino without too much thinking – in fact, I even didn’t check their terms and conditions to the end. Anyway, they were licensed in Gibraltar, so, no need to check every single term for dirty little casino tricks, since the possession of a license from this jurisdiction is something, every casino must be prod of, but is achieved only after providing your customers with the best quality of service as possible!

Net Entertainment slots were always one of my favourites and with a bankroll, doubled after my initial deposit with free chips as a welcome bonus, I was determined to have a serious chit-chatting with some of my old friends like Gonzo, Jack Hammer and all the gangsters from Dead or Alive, of course! Well, to be completely honest, it was more like a gunfight, than like a conversation, but at the end of a long session, we were all satisfied with the results!:) Especially me – with almost $500 ahead! The problem was that there was still a lot of wagering left, so on the next day I continue this interesting conversation with my cartoon friends from NetEnt:) Unfortunately, this time they had more arguments on their side, and especially Gonzo in particular, since I got free spins feature only once for more than 1100 spins! Eventually, after clearing all my bonus wagering requirements, all that was left in my balance were some 20 and a change. So I decided to give one last try and as it happened a couple of times before – I did it! Got 5 scatters while laying Dead or Alive at 0.09 bet per spin, but since it was a high variance slot, these scatters worth exactly 2500x bet, or in my case 225 credits!!!

Got the money in three days, which seems to be a little long, but who cares! I was ahead from six casinos in a row, and was already looking for my next “victim”.:)

So, to summarize I will use some simple rating scores:
Support: 5/10
Software: 9/10
Security: 5/10
Finance: 5/10
Bonuses: 5/10
Terms&Conditions: 5/10

Overall: Good and safe online casino!

Well that is it from me now:). Thanks to AskGamblers.com for giving me the opportunity to share my story! And always remember: “You can not break the casino bank, but it is worth trying!

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