Sir, I am very sad and upset from Guruplay casino who seems to cheat with my winnings and don't want to pay me my fair win I had in their casino last wekk.... I really don't know what to do sir... I have tried to solved it peacfully wit the guruplay casio suport, but they keep sending me the same answer that dont resepcet my lucky win and dont want to pay.
I can tell you the following info and I do hope from the bottom of my heart that you can help me with this problem with this unfair cheeting casino:
I have found guruplay casino on casinocity on March 15th, 2011
I liked this casino since they only game they allow is roulette and I really like to play roulete when I have time in the internet from time to time.
I made deposit from my Neteller account and send email to the support to give me the 150% welcome bonus, so they replied that they give me the bonus.
I played with my 500 blance and lost it all....
So, after few days I wanted to gamble again, so I made my 50 deposit and send them an email to credit my account with the extra 50 bonus with their code: WEEKLY50 bonus, so they replied with the following email, that they credit my account so I can play:
From: < name removed > [mailto: ***************@yahoo.com]
Sent: 20 March 2011 18:07
Subject: bonus not credited ( weekly50)
I have used weekly50 code with my deposit
but my acocount was not credited with the extra 50 bonus
Please your help
On Sun, 3/20/11, Support
< name removed >
Then , I played wit my deposit + balance ( total of 100) in their live roulete game over 3500 , as the terms for the WEEKLY50 bonus and reached total winnnings 2550 GBP and asked to make a withdrawal.
Then the support asked me to send my persoanl documents to pay my winnings as you can read their email below they confirmed they got it:
On Tue, 3/22/11, Support
Then , after few days I receive this very very starnge email :
Wed, 3/23/11, Support
Thank you for choosing Guruplay.
We regret to inform you that your Smart Live account was found linked to the accounts those have potentially higher risk. Your relation with Guruplay has been terminated.
The total amount that was deposited into your Guruplay account will refunded on the Neteller account that you have used to make the deposit.
We are unable to assist you any further on this enquiry.
< name removed >
Customer Service Team Leader
I was very very surprised to get this last email from them... I wrote them that I was playing only live roulete as per their terms , it is the only allowed game to play after getting their bonus and why thery reached this unfair decision only AFTER my winnings and not BEFORE they credit my accuont with my bonus request (2 times) ??
I would not risk my money in this casino if I knew they DON'T want me as a player in their casino but they must be fair with me and pay my winnings first and not reaached to any unreasonable decision AFTER my winnings... that sound very very starnge reason for me and I reached to my won decision that simply this casino is CHEETING and not honoring winnings... I have no idea what I did wrong if I got lucky in their ALLOWED roulette game and won.. I followed their rules completely and did notthing wrong.
I should be fully paid with my winning and not just with my deposit.
I really hope that you can help me with that problem sir.
Thank you very much in advance for help.
< name removed >