My story is almost exactly the same as here. http://www.askgamblers.com/casino-complaints/guruplay-casino-denial-of-payment-c2158
On 13.03.2013 Poker Room on Guruplay.com closed down and since then I can't access my funds. I have about 940 euros on my account, but the guruplay support is delaying and not letting me withdraw my funds. It's been 3 weeks already, I can't access my poker account or my funds. I can't make a withdrawal. The support is saying that they are awaiting for the upper management confirmation on my account.
The account has been verified as I sent all the information they required to verify my account.