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Dublinbet Casino

Our Rating CasinoRank
6.2/10
CasinoRank
Player Rating 25 reviews
4.8/10
25 reviews
Complaint Response 18 complaints
2 days avg. 18 complaints
What we like
  • 0-24 withdrawal timeframe
  • Mobile-friendly design
  • Live Chat
  • AskGamblers Certificate of Trust
What we don’t like
  • Limited live chat hours 10:00 am - 00:00 CET
  • Less withdrawal methods than deposit methods
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Dublinbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.dublinbet.com
Established
2004
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Italian, Spanish, French, Greek
Casino Type
Mobile, Instant Play, Crypto Casino

dublinbet is a revolutionary online casino with a focus on live gaming that is one of serveral sites that hold our prestigeous Certificate of Trust. However, virtual games from top software providers including NetEnt, Microgaming, Play’N GO, Betsoft and Yggdrasil Gaming are also on offer. Players can enjoy their favourite games directly at this cleanly designed website on their computer, smartphone, or tablet. Dublinbet Casino is licensed by the government of Curacaro.

Restricted Countries

Due to strict rules and regulations, dublinbet Casino cannot allow residents of the United States, China, Curacao, Hong Kong, Turkey, and some other, to sign up and play. Residents of all other countries where online gambling is permitted are welcome.

Mobile Gaming

Wherever you are, you are always in the game with dublinbet Mobile Casino which is really easy to use. With the aim of bringing the thrill of casino straight to your iOS and Android device, they are now offering over 100 amazing mobile games.

Security and Fairness

Players can rest assured that their details are kept safe at dublinbet Casino. The site uses 128-bit SSL encryption whenever sensitive information needs to be transmitted. This technology prevents anyone from being able to see private personal and financial data during registration and banking processes.

Moreover, dublinbet employs world leading software platforms that are proven fair through numerous independent audits ensuring players get a fair game. Hence, it is for a reason listed among our Certified Casinos.

StallCation

Complaints

Read the complaints other players have left for Dublinbet Casino. Learn more about complaints.

Show all complaints
Dublinbet Casino - Valid Proof of Address Rejected Without Justification

Unjustified Rejection of Valid Proof of Address and Delayed Withdrawal


Dear Dublinbet support

I am writing to file a formal complaint regarding an unresolved issue with DublinBet Casino.

My name is < full name removed > and I currently have a pending withdrawal of €3,471. I have submitted a valid proof of address multiple times, yet the casino continues to reject it without providing a clear or legitimate reason. The document I provided meets all standard requirements: it is recent, clearly shows my name and address, and was issued by a reputable provider.

I have reviewed a similar case on AskGamblers where a player experienced the same issue with DublinBet. In that instance, the casino eventually accepted the same type of document I have submitted, and the player's withdrawal of €9,677 was successfully processed:

https:­//w­ww.a­sk­gam­ble­rs.c­om­/ca­sin­o-c­omp­lai­nts­/du­bli­nbe­t-c­asi­no-­ref­usi­ng-­to-­acc­ept­-va­lid­-pr­oof­-of­-ad­dre­ss-­967­7-e­uro­-wi­thd­raw­al-­blocked

Given this precedent, I am struggling to understand why I am being treated differently. If the same type of documentation has previously been accepted, why is it now deemed insufficient? This inconsistency feels arbitrary and unfair.

I am respectfully requesting that DublinBet Casino either accept my valid documentation and process my withdrawal or provide a clear and justified explanation for the rejection.

As the casino has failed to resolve the issue through direct communication, I am now seeking the assistance of AskGamblers to help mediate this matter and ensure a fair outcome.

Thank you for your time and support.


Sincerely,

< full name removed >

staus Resolved
€3471
Dublinbet Casino - Refusing to accept valid proof of address 9677 euro withdrawal blocked

Hello,

I am submitting this complaint regarding a delayed withdrawal of €9,677 on DublinBet. My account is fully verified except for the final proof of address requirement. I have done my best to cooperate, but DublinBet continues to reject valid documents without offering a realistic alternative.

Here is a timeline of what has happened:

I uploaded my bank statement, which clearly shows my full name and address. This was rejected.

I then submitted a revenue/tax document issued by the Irish government, which is official, includes my full name and current address, and is dated within the last 3 months.

DublinBet continues to request a utility bill, but I live at home with family and do not pay for any utilities, so I am unable to provide one.

I explained this multiple times and asked for an alternative solution or exception, especially since government-issued documents are commonly accepted as valid proof of address across the industry.

Despite all this, I only receive the same repeated answer: “Please send a utility bill” – which I have already stated is not possible.

I feel I have met the verification requirements in good faith and that this is now being used as a way to avoid processing my legitimate withdrawal.

📎 I am attaching the documents I sent in:

Recent Irish tax document with full name and address

Recent bank statement showing the same

All documents are clear, in my name, and dated within the required time frame.

I kindly ask AskGamblers and DublinBet to review this case fairly and allow my withdrawal to proceed. I am more than willing to provide further information if needed.

Thank you in advance.

Best regards,


staus Resolved
€9677
Dublinbet Casino - Urgent Complaint Regarding Withdrawal and Lack of Communication

I am writing to formally submit a complaint regarding the handling of my account and withdrawal request.

I registered my account with DublinBet on January 29th and took part in the welcome bonus promotion. I deposited 4500 NOK and went on to win a significant amount—approximately 126,000 NOK.

As part of the verification process, I submitted a copy of my driver’s license (front and back), a bank statement, and proof of ownership for the MiFinity account I used to make the deposit.

Following this, I was asked to provide several additional documents via email, including a selfie with my ID, a new proof of address, and then again, a second updated proof of address. I complied with all requests in good faith.

While my deposit was made via MiFinity, I was unable to withdraw the funds using the same method. DublinBet requested that I instead complete the withdrawal via IBAN transfer. I then withdrew to my Mifinity account through IBAN since that's the deposit method I used when depositing.

However, shortly after this request, MiFinity unexpectedly closed my account. I contacted them to explain the situation, as I was trying to fulfill DublinBet's withdrawal conditions, but unfortunately the account remained closed.

I informed DublinBet of the account closure and provided documentation to confirm this. I then requested that the funds be sent via an alternative method, such as cryptocurrency or to my Revolut account. Unfortunately, my suggestions were ignored, and no viable solution has been offered to this day.

It has now been 12 days since I last received a reply to my emails, despite multiple follow-ups. This lack of response is extremely concerning and has caused me a great deal of stress.

I kindly urge you to promptly review my case and assist in processing my withdrawal through an alternative method. I have complied with all verification requests and acted transparently throughout the process.

staus Resolved
kr126000

Complaint Statistics

Resolved 16
Avg. Amount $ 3,276
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
4.8/10 25 reviews

Top reviews from our players

Inactive user
1/10

Looks can be deceiving. I wish I'd done more detailed research on AskGamblers and other well-known casino review sites. Only good things are some of the games.

I have a complaint submitted at AskGamblers, as Dublin verified my account, processed some small withdrawals, then claimed forged documents when I won 1.2k. Even though I provided evidence of all documents being verified at SumSub (Impossible to fraud). Very dishonest and illegal practices, and a search online shows them doing this to other players for years! I would implore players to stay away.

Dear player, Thank you for your feedback. We have just sent you an email with the information needed to continue the review of your account. Whenever you have a moment, please check your inbox (including spam/junk), and feel free to reply directly so we can proceed. Kind regards, DublinBet Team

user avatar

Honestly, nothing at this point. I expected professionalism from a casino with 20 years in the market. This is too bad to be true. Pls, be aware! ,,,,

Despite being a Diamond VIP, they blocked my account after a winning streak, withholding over €300K without reason. A complete betrayal of trust......

Hello Hugopim, We wanted to take a moment to express our sadness in reading your feedback. It is worth to enlighten that this casino has always operated in the full transparency and that you were notified about the suspension of your account on the 14th of October and the reason we provided was your own security and to give the right time to conduct a detailed investigation. ( Since you mentioned to have experienced discrepancies with your withdrawal requests, which were detected also by our finance department and senior management). It appears that several withdrawal requests made by you were not properly reflected in your account balance. After a thorough review, our financial department identified a total discrepancy of €258,200 in September and €62,000 in October, amounting to €320,200. In addition, your pending withdrawal requests, totaling €306,000, have been canceled and the balance has been adjusted accordingly. It’s worth noting that €14,200 of these withdrawals were processed, even though they should not have been. However, as a gesture of goodwill since you are a Diamond player as you mentioned, we decided to not asking you to return this amount. Additionally, we shared with you a screenshot showing the transactions from September 22nd (on the 14th of October). If you retrieve this email, you can see that during your withdrawal requests, your balance was not updating in real-time and in the timeframe of just 9 seconds, you successfully made 31 withdrawal requests, totaling €62,000. Of this amount, €32,000 was not deducted from your balance, which contributed to the discrepancies our financial department identified. It is worth to stress that this situation is not about “avoiding paying legitimate winnings.” The discrepancies we had identified relate solely to certain withdrawal requests not being deducted from your balance at the time they were made. To help you better understand, we had provided already you with a detailed Excel sheet, showing all account activities and withdrawals. This document clearly highlights a total of €320,200 in withdrawals that were not deducted from your player account as they should have been. Please note that this casino has always been open to discussion on this matter , indeed we asked if you were willing to share any information regarding how this occurred as this would help us prevent other players from experiencing similar issues, such as having their pending withdrawals canceled unexpectedly by our finance team. Dublinbet is confident that this will clarify the situation and reassure you that our actions have the pure aim to guarantee a safe environment where you can fairly play and enjoy. Elodie Customer Support Management

user avatar

There was a screenshot contest running at Askgamblers forum and to take part in the contest we had to play slots by a provider called Air dice and their slots were only available at limited casinos and this is how I came across Dublin bet casino. The casino has been in business for more than 20 years and operates with a gambling license issued by the government of Curacao. The signup process is quick and you can choose from a total of 10 crypto or fiat currencies as one of your playing currency. The casino offers more than 15 payment options to its players and the minimum amount for deposit and withdrawal is €20.
The casino has more than 70 slot providers and these include BTG, relax gaming, hacksaw, Playngo, Microgaming, pragmatic play and a lot of other big names in their slot directory. The casino has a 100% first deposit bonus offer up to €150 and a second deposit 50% bonus offer up to €100. You can claim both these bonus offers with a minimum deposit of €20. The bonus and deposit need to be wagered 30 times in 30 days for the bonus funds to be converted into cash. You may cancel a bonus and request a withdrawal but then you will lose all bonus funds and the money won with the bonus balance too. The casino gives you 10 to 15 no deposit free spins every week and the maximum cashout on this bonus is 20x the free spin winning amount.
I have so far made just one deposit of $42 and managed to cash out $230. The verification process at the casino is swift and I got verified at the casino in under 5 minutes. They have one of the best support staff in the business and are always helpful. A great addition to Askgamblers site.

The casino does not have a provider filter. the casino does not have a bets history tab. Withdrawals stay in pending for more than 48 hours and are then processed.

Dear Blackjax, Thank you for your valuable feedback regarding Dublinbet Casino. We sincerely appreciate your attention to detail and the time you have taken to recognize our customer support team, our games, the verification process, and the available payment methods. Additionally, thank you to have mention the amazing conditions our bonuses come and we are delighted to see that you have taken advantage of our welcome bonus!. I would like to clarify that withdrawals are processed within a maximum of 72 hours (business days) as outlined in our Terms and Conditions. A shorter timeframe is specifically reserved for our VIP players. For further details, please refer to: https://www.dublinbetdealing.com/terms-of-service/. Once a withdrawal is approved, please be aware that it may take some time, depending on the selected method, for the funds to appear in your bank account. We acknowledge that the bet history is an area for improvement for our casino; however, our customer support team is available 24/7 to provide you with your complete bet history via live chat or email. Regarding the game filter, you can simply scroll down your account and select the game provider of your interest, allowing all games to be displayed. Thank you once again for your feedback and we wish you to continue enjoying the casino and to have the best of luck! Best regards, Elodie- Customer Support Management

user avatar

Dublinbet Casino: A Touch of Irish Charm

From the choices I had from Casino Estrella, Dublinbet and Lucky31, Dublinbet Casino was my first choice! I was immediately struck by it's distinctly Irish ambiance. The site exudes a warm, welcoming vibe that makes you feel like you've just walked into a cosy pub in the heart of Dublin. This is a stark contrast to the more relatable blue feel of Casino Estrella, which lacks that unique cultural touch.

One of the standout features of Dublinbet is it's bonus offer. New players are greeted with a 100% match up to $250, plus 25 free spins on their first deposit. In my case, I deposited $30 CAD and was pleasantly surprised to find no hidden fees or unexpected conditions unlike some of its competitors. This straightforward approach is deeply refreshing and sets a positive tone for the rest of my experience.

Dublinbet holds a wide array of games, but I was particularly interested in their Air Dice slots. Unfortunately, my hopes for a big multiplier win didn't materialize, as the winnings were moderate at best especially if collecting a suitable multiplier towards this forum contest I used to have in Askgamblers residing within, a bodacious moderator! (She's quite the charmer!😍) However, the journey in Dublinbet was enjoyable and the games were entertaining enough to keep the fun for hours, bonusing in nice amounts to the tune of 50x, more or less.

The maximum bet at Dublinbet is capped at $7.50 which is standard across most online casinos available. While this might not appeal to high rollers, it suits casual players like myself just fine. What really impressed me was the Return to Player (RTP) rate. Dublinbet's RTP felt noticeably looser, making it easier to rack up wins and bonuses. Although these wins weren't monumental, they were frequent enough to keep the excitement alive.

I didn't get a chance to test the cash-out process, but my overall experience was smooth and hassle-free. The site is user-friendly, and I encountered no technical issues or delays.
I have no knowledge for support as I didn't require it.

All in all, Dublinbet Casino offers a refreshing blend of Irish charm and great gaming options. While it may not have delivered life-changing wins to my sessions, it provides a fun and reliable platform for casual slotters. 9 out of 10 stars!

Dear Awesome25, It brings us immense joy to hear such kind words from you and to know that you appreciated the casino's layout, the generous welcome bonus, and our no-fee payment system. Our ultimate goal is to continuously delight our players and ensure that you have the most enjoyable experience possible. Thank you for your feedback and support. Elodie Customer Support Management

user avatar

I just made my verification and it was done in 2-3 hours and I would say this is really good. And I also made a withdrawal from 12.03.24 yet to be completed but I would say this is a great casino overall. I contacted also support regarding my welcome bonus and I got my answers in less than 2 min and this is very rare compared to other casinos.

High bonus wager but overall a great casino. I have nothing negative to say so far in this review. I would really recommend them. Have fun guys and I wish you great wins.

Dear BallinciagaTV, We wanted to take a moment to express our sincerest gratitude for the kind review you left. We are happy to hear that your gaming account was verified within 3 hours. For a first time withdrawal it may take a bit longer for it to be processed, but will always be less than 72 hours. We are also glad to hear that you received immediate attention when you reach out to us regarding our welcome bonus, and that your query was resolved. We also wanted to inform you that the feedback you provided regarding the wagering has been forwarded to our department for further consideration and action. Your input is invaluable to us as we continuously strive to enhance our offers and meet the needs of our valued customers like yourself. Thank you once again for taking the time to share your thoughts about us. Elodie Customer Support Management

user avatar

It's hard to find something I like when it comes to this casino, but it has very fast and easy deposits with no fees and offers a great selection of live games, including blackjack tables.

This casino is very slow to approve withdrawals, taking up to 3 business days. This was very disappointing, especially when the site advertises fast withdrawals. I wouldn't consider it a standard for online casinos to take up to 3 days just to approve withdrawals.

The KYC verifications are slow, and the interface is bad. The live support also appears to lack knowledge.

Dear Snippi, We are extremely amazed to see that you are having a good experience in our casino with a such vast range of games selection we propose! As you have pointed our our deposit methods choice is also remarkable. Nonetheless we apologize that the withdrawal process is not as fast as you wish, it is crucial to underline that this timeframe we offer (up to 72h for a withdrawal approval from our financial department), it is solely create to investigate accurately on every account for the player's own personal security. Furthermore, a withdrawal approval can take less than 72 h for approval. 72h it is simply the maximum delay a player may experience and for transparency, it is also cited in our T&amp;C a player accepts upon registration. On the top of this, please consider that our casino has a special VIP club that offers massive advantages and amongst them, there is a faster approval time from our financial department (also 12h, but everything depends on the player's VIP level). My main wish for you is that you keep having fun on our casino to benefit of the best advantage it can offer you as loyal player. Thank you, Elodie Customer Support Management Thank you, Matt Customer Support Management

user avatar

Their support is lacking basic knowledge and they will add wager whenever they feel like it. I finished my first deposit bonus and got another wager from free spins I never played and they could not explain why I got the wager. The verification process is the worst I have ever experienced. I played out my wins just so I could be done with this casino.

Dear player, We are sorry to hear you have had this experience. First we would like to clarify that winnings from FreeSpins are subject to wagering, this is a standard in the iGaming industry given that winnings from FreeSpins are generated from ''Bonus'' Money in effect, as it is not your deposited funds. The above is outlined in our relevant terms and conditions, nonetheless we apologise that this has not been a positive experience for you and we do wish you give us another chance! Thank you, Matt Customer Support Management

user avatar

The mobile version is great. Very tidy and smooth. Great choice of slots, bonuses, and promotions. I can't say anything about the live Casino because I'm located in Germany, and live online gambling is not allowed in Germany anymore.

On the German site, the live casino is still advertised and great to look at. Thanks. It's like you making fun of us "Ha Ha Germany! You can look but not touch"😉

Dear FRANKEY78, Thank you very much for sharing your experience with us! We truly appreciate the kind words and hope you enjoy your stay with us! We strive to provide the best experience for our players and we are very happy to hear that you have such good feedback for our platform! Do not hesitate to get in touch with our support team in case you have any questions or require assistance with an inquiry! With kindest regards, Roland DublinBet Team

user avatar

It used to be better but now it is almost impossible to use. See below. The only good thing is that it offers many live casino games.
The deposits are okay and in the past withdrawals were no problem though recently I had an experience where it took me a long time to get the withdrawal because I had to verify my identity even though I had previously gone through the verification process.

The connection breaks constantly. And please note it is not my internet connection. My connection is fine. I play the same live casinos on other sites with zero connection problems. But always, always, always on Dublinbet I am disconnected.
Just today I was playing and it was disconnected every single round. I would place a bet, it would disconnect, then reconnect and I had to reset the denomination I was using for betting. This happened every single bet for 9 bets in a row. And this is not unique experience. It has happened so many times. And I have seen others have the same problem mentioned in other online reviews going back many years. I can understand an occasional problem as this does happen on the internet, but I do not have this level of difficulty with any other casino website, none. Either it is deliberate (though I cannot imagine why that would be the case) or the infrastructure needs major upgrade.

Dear MYOB88, Thanks for sharing your experience with us. Firstly, congratulations on your winnings! :) We are happy that your experience on DublinBet despite the disconnection went well. I take the opportunity to mention, based on your comment, our Technical Team has run some tests and did not detect any malfunctioning on our website or servers, that could trigger that specific error. Kindly send an email to us on [email protected], with the Subject as "Sam" - Please briefly specify the issue. I will personally take a look at your account and analyze further what could be the presented issue and make it sure its addressed. Meanwhile, I would kindly suggest some steps to be followed, and it will certainly improve your experience in our Casino. 1. Logout from your account 2. Delete the cookies & cache from your browser. 3. Check if there’s any update for your browser. 4. Try to login back into your account and repeat the process In case none of those options were helpful, please try to use a different browser. The best browser in our opinion would be Google Chrome, that's the most used internally for tests and also tends to be the players' favorite. As per your feedback, we thrive on our Business that can improve our services obviously with your help. This case is no different, we are willing to check further and make sure that inconvenience never repeats again. Looking forward to receiving your email and continue to have you around. Meanwhile, I wish you a lovely day & be safe! Best Regards, Sam DublinBet Team

user avatar

Good if you're in France. Good selection of live games.

Impossible to deposit for over 1 month now. Email tells you to contact live chat, live chat tells you to email. Just get a copy / paste reply. Never seen a casino that has problems with depositing!

Dear ILUVZEROCOKE, Thank you for sharing your experience with us. Firstly, we would like to apologize for the inconvenience with your deposits. We would be very happy to look into your issue closely and certainly improve your experience while depositing with us. Could you kindly email [email protected] and add *Sam* as the subject, so I will be able to understand more of what went wrong and surely, work on a fast resolution for your issue. As per your feedback, we thrive on our Business that can improve our services, and obviously maximizing your experience with our Casino. Looking forward to hearing from you. Meanwhile, I wish you a lovely day & be safe! Best Regards, Sam DublinBet Team

user avatar

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