Valid Proof of Address Rejected Without Justification

Hello,

I am submitting this complaint regarding a delayed withdrawal of €9,677 on DublinBet. My account is fully verified except for the final proof of address requirement. I have done my best to cooperate, but DublinBet continues to reject valid documents without offering a realistic alternative.

Here is a timeline of what has happened:

I uploaded my bank statement, which clearly shows my full name and address. This was rejected.

I then submitted a revenue/tax document issued by the Irish government, which is official, includes my full name and current address, and is dated within the last 3 months.

DublinBet continues to request a utility bill, but I live at home with family and do not pay for any utilities, so I am unable to provide one.

I explained this multiple times and asked for an alternative solution or exception, especially since government-issued documents are commonly accepted as valid proof of address across the industry.

Despite all this, I only receive the same repeated answer: “Please send a utility bill” – which I have already stated is not possible.

I feel I have met the verification requirements in good faith and that this is now being used as a way to avoid processing my legitimate withdrawal.

📎 I am attaching the documents I sent in:

Recent Irish tax document with full name and address

Recent bank statement showing the same

All documents are clear, in my name, and dated within the required time frame.

I kindly ask AskGamblers and DublinBet to review this case fairly and allow my withdrawal to proceed. I am more than willing to provide further information if needed.

Thank you in advance.

Best regards,

I am posting this complaint as when I was googling I noticed you have another complaint on this site from a player you are trying to help who has the exact same issue as me. This could be a worrying trend from this casino.

My account has been verified and I have had deposits and withdrawals no issue at all.

I tried withdrawing another €450 and my account was closed and I was emailed to give the reasons attached. This makes no sense and the reasons are incredibly unfounded. Supported by the fact I was previously verified and deposits and withdrawals happened no issue. I have tried pressing the casino on what they have done, but like the player who also has a complaint on here, all I get is copy and paste replies.

I am hoping Askgamblers can help me, like they are helping the other player, or I will need to take legal action (as the license provider is completely terrible and unresponsive).

The amount is €1450.

Thank you in advance

I am raising a formal complaint against Dublinbet.com for what I believe to be unethical and potentially fraudulent behavior.

On March 16th, I won €6,423 while playing on their site. Immediately after my win, I was logged out without warning, and since then, I have been completely locked out of my account.

I have made multiple attempts to contact their support, but they have refused to speak to me only auto reply that I "Breached rules" which I can prove I haven't. No one from their team has taken any responsibility or followed up with a proper response. It’s as if they are deliberately ignoring me and hoping I’ll go away.

I have not violated any terms and conditions. I played fairly, won fairly, and now they are withholding my winnings with zero communication. This is not just a technical issue—it’s a blatant refusal to address the situation or engage in any form of customer support.

This is a serious matter involving a significant amount of money. I am asking AskGamblers to step in and help recover my €6,423 and hold Dublinbet accountable for their actions.

Amount disputed: €6,423

Login mail:sent to casino

Date of incident: March 16

Attempts to contact support: Multiple emails sent — only auto-replies received

I am writing to formally submit a complaint regarding the handling of my account and withdrawal request.

I registered my account with DublinBet on January 29th and took part in the welcome bonus promotion. I deposited 4500 NOK and went on to win a significant amount—approximately 126,000 NOK.

As part of the verification process, I submitted a copy of my driver’s license (front and back), a bank statement, and proof of ownership for the MiFinity account I used to make the deposit.

Following this, I was asked to provide several additional documents via email, including a selfie with my ID, a new proof of address, and then again, a second updated proof of address. I complied with all requests in good faith.

While my deposit was made via MiFinity, I was unable to withdraw the funds using the same method. DublinBet requested that I instead complete the withdrawal via IBAN transfer. I then withdrew to my Mifinity account through IBAN since that's the deposit method I used when depositing.

However, shortly after this request, MiFinity unexpectedly closed my account. I contacted them to explain the situation, as I was trying to fulfill DublinBet's withdrawal conditions, but unfortunately the account remained closed.

I informed DublinBet of the account closure and provided documentation to confirm this. I then requested that the funds be sent via an alternative method, such as cryptocurrency or to my Revolut account. Unfortunately, my suggestions were ignored, and no viable solution has been offered to this day.

It has now been 12 days since I last received a reply to my emails, despite multiple follow-ups. This lack of response is extremely concerning and has caused me a great deal of stress.

I kindly urge you to promptly review my case and assist in processing my withdrawal through an alternative method. I have complied with all verification requests and acted transparently throughout the process.

Hello, I have repeatedly asked this casino to permanently close my player account in the past, but so far the casino has not done so. Please arrange for the casino to permanently close my player account and never allow me to play there again. I'm a VIP player at this casino and that's probably why they don't do it. I am asking for a settlement of any positive balance on my account. Thank you.

Hello and thank you for your help,

I withdrew a gain of 2000 euros on April 09, 2021 and the casino does not pay me since and no news of the money, the casino tells me that they have late payments and payment problems ... When I lost money with them i did not have late payment to pay them, thx for helping me , now the 25/04 they tell me : we are waiting for a response from the financial department and we will get back to you when we have an answer ... 16 days for having this answer.

Hallo

Since 04.03.2109 i am waiting for withdraws in the total of 2800 euro. Unfortunately support is not really helpful. after waiting longer time for the verification i still have three pending withdraws (max withdraw is 1000 euro per day) Wrote to support several time and was in live chat. They always told me i just have to wait a few days and will receive my money soon. They are having technical problems.

I am not sure what is going on in this casino.

I really want to have a statement from this casino but i dont get anything.

Maybe askgamblers can help

Really frustrating. Deposit is done in seconds, and withdraw is taking weeks.

Regards

Johannes