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Castle Casino is closed, please try these instead:

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Castle Casino

Player Rating 9 reviews
5.9/10
9 reviews
Complaint Response 4 complaints
3 days avg. 4 complaints
What we like
  • Professionally dealt live games
  • Friendly dealers
  • Huge assortment of unique virtual games
  • No downloads required
  • Secure server technology keeps information safe
  • Live Chat Support
What we don’t like
  • No third-party audits of virtual games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Castle Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.castlecasino.com
Established
2010
Licences
Costa Rica Gambling
Affiliate Program
Languages
Czech, Danish, Dutch, English, German, Italian, Portuguese, Spanish, French, Greek, Arabic
Casino Type
Instant Play

Castle Casino is an online casino powered by Visionary Gaming. Unlike most other casinos on the Internet, Castle Casino truly emulates the real casino environment with an emphasis on live gaming. In addition, Castle Casino offers its players plenty of virtual games, such as slots, video poker, and virtual table games. The company is licensed in Costa Rica.

Security and Fairness

Castle Casino does not post any security or fairness seals on the lower portion of its front page. However, they do state that all sensitive information is stored on ultra-secure servers that use modern encryption and firewall technology to prevent Internet thieves from compromising the data.

No third-party audits of the software or online gambling board certifications regarding the fairness of the games is available anywhere on the Castle Casino website.

StallCation

Complaints

Read the complaints other players have left for Castle Casino. Learn more about complaints.

Show all complaints
Castle Casino closed my account down for "potential" fraudulent activity
I joined Castle Casino on the 1st of October 2014 and played on their site for exactly one day. I deposited a total of £630 and wanted to withdraw approximately £770. I initially did ask for their bonus but when I realized the fold over amount I forfeited all bonuses to my account and played with my own money instead. After requesting for a withdrawal, I received an email congratulating me and asking me to verify my documents. Five hours later before having the chance to respond, I received a second email which was Please be informed that our credit card processor has warned us and flagged your account for potential fraudulent activity. For this reason, we decided to refund your deposits and voided all activity in your account. Please note that you have been permanently excluded from Castle Casino, you will not be allowed to play here again. We wish you good luck at another casino. If we can help you with anything else, please feel free to let us know. Thanks and best regards, I tried to log onto my account and they have wiped all my information, my username does not exist. I spoke to one of their workers on live chat and she informed me I should be hearing from the payment team in 24 hours, two days now and still not a word. Firstly, it states "potential" fraudulent activity, I have no idea what I did wrong for them to think this and they did not elaborate what they meant. I find it hard to believe that they can get away with this without even communicating with their customers and closing down an account without any hard proof. I do not know how to cheat and with a winning of £140 minus my deposit, that is hardly fraudulent. They only offered to give back my deposits which still I have heard nothing of and out of principle despite how little or large the winning is, I want what I won fair and square. This Casino has great customer service when you are a customer but once they throw you out, or deactivate your account and wipe all your details then good luck getting any response from them. I have never experienced anything remotely as bad as this from casinos and I am very insulted and disappointed that castle casino did this to me. I just want my money back and my winnings and for someone to actually contact me to tell me what the situation is. I do question if I had lost, would they have offered my deposits back?
staus Resolved
£770
Castle casino uses different excuses not to pay & took my winnings

I won at Castle Casino and them they removed my winnings, saying that I did not withdraw in a timely manner and they sent me the following email :
"Dear Peter,

I hope you are well.

Unfortunately due to the winnings you’ve accrued from a bonus provided at Castle Casino not being withdrawn the full balance will now be reverted back to the original deposit. You can view information on this in our terms and conditions which I’ve listed below for convenience:

11.8. Unless otherwise stated, all bonus money needs to be either used or the complete balance withdrawn within 21 days after being credited to the customer’s account. If these credits are not used, the full balance, including any winnings accrued, may be removed from the players account. No claim shall lie against the CastleCasino.com in the event the balance is forfeited in these circumstances.

If you have any questions please do not hesitate to get in contact.

Thanks and best regards,
Alex Robinson"

I notified the casino that the system would not let me withdraw until they received my documents. And they sent the following email:
"Hi Peter,

Apologies for my slow response in this case.

I see your point here and in this case agree that the KYC delay was the reason for overstepping this timeframe which is fairly new, we need to refine our terms to ensure cases like this are taken into consideration. Given this circumstance, your account will be reinstated with its previous balance shortly and you should be able to withdraw without issues.

Enjoy the winnings and I hope to see you back at Castle Casino soon, we owe you a bonus on the house for the misunderstanding!

Kind Regards,
Robert Dunn"

After a few days my money was not returned to my account, I sent an email "Hi Robert
When can I expect my winnings placed back into my account? You said I would not have any issues with my withdrawal and yet the money has not been put back."

A few days later Robert Dunn emailed me with another excuse not to pay me. This was his email:
Dear Peter,

Thanks for your patience with my response.

The reason for the delay was that I noted your account was under investigation from our software team in a completely different scenario, therefore I had to delay this until it was concluded.

The investigation, which was to identify a group of players who have a set strategy to take advantage of special bonuses in order to cash out large amounts, has identified your account as that of a bonus abuser and therefore under term 11.1 all winnings will be voided and your deposit returned. You can see this term below:

11.1. All our promotions are designed for genuine players who may be interested in continuing membership and play at the casino and are happy to wager with and risk their own money. Promotions may be deemed void at any time to individuals or groups who are suspected to abuse or have a record of promotional abuse or fraud (charge backs) at CastleCasino.com or any of our affiliate merchants. Any winnings accrued by such individual or groups will be deemed void and withheld.

As you’ve previously mentioned complaining to the websites we partner with to provide these bonuses I’ve provided them with an outline of the game strategy used across yours and several similar accounts in advance. I’m happy to provide you directly with further information on our case if you’d like this.

Kind Regards,
Robert Dunn

They closed my account. This is a mistake and completely unfair!
Regards

staus Unresolved
0

Complaint Statistics

Resolved 2
Avg. Amount $ 301
Avg. Complaint Duration 21 days
Avg. Response Time 3 days

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Player rating
5.9/10 9 reviews

Top reviews from our players

Nothing there are absolute crooks out of all casinos I've played online this is first to pull move like they did to me. The Manger won't reply any emails or support has no answers.

There crooks I paid my money made deposit. They closed my account refused pay me after big win. Said I cheated with software. I don't even know how that's possible.

Scammed me for 3500 euro. Refused to self exclude me when I requested a withdrawal.

Recently I came across an interesting promotion from Castle casino - is you sign up and like them on Facebook or Twitter, you can get 10 pounds no deposit bonus. Since I had an account there, I decided to use them and get some free chip, and I can see they have this promo for a long time. I also wanted to try their games, as they are provided by interesting software-Igsonline, Blue Gem Gaming and Visionary Igaming- the ones that usually wouldn't be my first choice for making a deposit.

I signed up through plash play, followed them on Twitter and sent an email to their support to claim the bonus. It was late that evening so I decided to check them tomorrow and if needed, contact live support.

The next day I received an email from the support, saying that I am from a region that could claim this bonus only after 1 deposit was made. Since they have live casino, which is one of my favorite things, I decided to make a 15€ deposit through Skrill. When that was done, I went to play live blackjack (they don't have live holdem sadly). I placed 0.5€ bets on 3 seats, because I love to play on many seats at the same time. I had a few wins, but overall playing for 30 minutes got me bust.

Then I emailed the support again to get the ND bonus. I received it later that day and went to play Beauty Salon, because I have a previous relationship with it and I know it can pay good. I placed 0.40€ bets and got a few times wins over 2€, but nothing more, except for one time, when I got bonus game and it gave me about 3€. I spent about 20 minutes with this game and at some point lost all balance.

I have to say that I had a nice time at Castle casino. I really liked their live casino and I think their chat is nice (when I made a deposit, I first asked a few questions about it). But I think that they have too little variety of slots, so I won't be making a deposit there,. But the look of page is nice and quality of live games was descent too.

Castle casino is using Blue Gem gaming and Visionary gaming and have a good collection of games on their casino. I saw that they were giving away a no deposit bonus for new players on this casino but the No. of complaints really made me think about my decision of joining this casino. But there are always some players complaining about every casino when they do not win from the casino so I thought if just ignoring all those negative things and try my luck here on this casino.

I created an account and got the free chips from them. I think no deposit bonuses are the best way to get to know about a casino and have fun too. I actually had to like their page on Facebook to get the bonus do I did. I got to the action with Bee Land and Crazy Jungle and had a good start and got some features in the beginning but then nothing came my way and all I got was empty spins. I was not liking it because the return to the players was not as good as I had expected and then played casino war and blackjack and these games were fun as table games are always better and more fun than the slots. Here I managed to get some winnings but not enough to get me to the play through.

I do not think that I am going to make a deposit here because honestly the casino did not look that promising to me. I would have loved a bigger bonus but that would also have been of no use because games do not give any action to us so I think this casino is a 6 for me but the support is very nice and fast and helped me a lot when I was trying to claim the bonus so +1 for them so this casino is a 7 for me.

Castle Casino is using Blue Gem and Visionary iGaming softwares, so have to say that was my first time using those games. I came across this casino, few days ago, when I saw they are giving 10 euros free chip liking theirs page. Hmm really nice and easy 10 euros free chip for some casino. I opened AskGambles site, so when I saw those complaints it really bothered me, but after reading all the reviews I saw some of the players has even cashed out from this casino. So why not try free chip.

Free is free and there is nothing to loose. First I opened the casino, opened account and went to theirs Facebook page liked them and I contacted the support after 1 hour to claim that free chip, but they told me that they don't know about that promo and if so I have to wait. And maybe for 2 hours or so they added those 10 euros free chip and I was ready to try those games. I like this casino, but have to say, when I contacted the support, they are very professional, they are really unique support. Because I had no experience in those game I opened Witches Cauldron, wow I have played that game somewhere, just don't remember where.

I know one person, who would laugh of my selection on game to play, but I like this game. Well that Witch with her cauldron and her magic bottles didn't gave me anything. I was playing very short time and I lost everything in 15 minutes, but I was playing with 0.80 euros bet. I guess I should lower the bet a bit. Well it was a free chip so what lost is lost. I liked this casino and theirs support, they have nice promo, but the only thing that bothers me about this casino, they have very small selection of game, talking about the slots and except this game I don't know much about the other games. So far I don't think that I will deposit here till they don't add some other software or more games.

With the best live games and a really nice site and offers for us I think Castle casino is emerging as a big name in this industry. They are powered by Visionary gaming which I do not know much about. The best thing about Castle casino is that they have a lot of bonuses for us and I think this is really nice because most of the players (including me) are always looking for casinos with nice bonus and that is what is the main factor which helps in deciding about joining the casino or not. And they have so many bonuses that I had to join them at any cost.

I like casinos which show the detail of recent winners I think this is a really nice feature and I look at it this way. When I see someone winning a big amount like 100 euros or something I go to the same game an try my luck. This is one of the most professional looking sites I have played on and it feels like I am at a real casino and that is the best thing about them. They have also have some offer where you sort of promote them or something and you get a no deposit bonus which I came to know about after I had done my deposit. I got a 100$ match up bonus on the very first deposit I did with them. And that match up is only up to 100 euros. Wagering was a little tough and it was 38 times and I think 30 times was already too much to ask for and this casino has the wagering of 38 times.

I liked the games and they have the nicest support team you will ever talk to. I would rate them 9 out of 10. And their live casino is a must go go.

In the recent times Castle casino is one of the finest casinos I have played with and they do not fail at all to give us an overall feeling of sitting in a live casino and playing with a live dealer. They have a very nice software that supports this casino which is the Visionary gaming it is not that famous if compared to Micro gaming or Net entertainment but they are also very good and offer us a very wide variety of games which are too much fun to play.

I came to know about them through a spam mail which they had sent with some offer regarding the welcome package they had for their new users. I found it good so decided to join them. They have the best welcome bonus which is the 200% match up bonus on the first deposit you make with them and the games are so fun to play and the return on the money is so good that their are a lot of chances that you might end up meeting the wagering requirements. But I really do not try to meet them now because I think it is just a waste of time.

They have the best support team ever and it felt like I was talking to friend and I think all the support teams should be like this only because a player always relies on the support team because they are the only resort we have when we are in trouble so casinos cannot afford to have a loose support team. I cashed out 200$ and the process took some time but I was all right with this because I was very happy about the fact that I had turned 35$ into 200$ in 10 days only. Thanks to Castle casino room .

Been playing for around 4 days after claiming an exclusive bonus and just ca$hed out for the 1st time.

Quick processing of payment (not the quickest, but a few hours). Overall really enjoyed the experience and I'll deposit again in the future. Love Alex and Tom from the live support, never met such friendly support willing to help with anything.

A not a long time ago I saw one of my friend is liked them page, so I was curious why? I found out they gives 5 euro no deposit bonus if you like them profile on Facebook and send a letter to the support and they credits on your account within 24 hours. You also can follow them on Twitter but the promotion is one time claimable (not each social medias).

I visited them web page and I think they had a simply design but it is easy to found the details on it. They had a latest winners list but when I saw list like that I didn’t believe it is true, but who knows? Of course the casino : ).

I wanted to get the promo money so I went through the registering process after it I logged in and went to my Facebook to like them. When I found them and liked they page I sent a letter to the e-mail support with my username, Facebook link and my full name. A few hours later, (about 8-10) they informed me my bonus money on my account but I didn’t know about the wagering requirements or the max cash out from it.
I started to play with the temple of Shangri la I played with the minimum bets and gets some money from my starting spins and I went up to 12 euro. I didn’t left that slot because I hoped it will gives me more. Unfortunately I wasn’t won anything valuable from it. My money is started to go down until it reaches the zero. I think them slots and promotions not good enough to deposit to them but I really appreciate the no deposit chances to try the casino.

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