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BGO Casino

5.86
PLAYERS FROM UNITED STATES NOT ACCEPTED

BGO Casino is an online casino that is focused on providing instant-play games to players around the world. It is powered by a variety of software platforms, including NetEntIGT, and Blue Gem Gaming. The casino is licensed by the authority of the Isle of Man. Due to strict regulations, BGO Casino cannot take US players.

Games

One of BGO Casino's best features is its sleek interface. Using just one BGO account, players have access to all three sections of the BGO lobby. The first and most popular is BGO Vegas, where the casino houses all of its slot machines. Here you can find all sorts of bonus-enhanced video slots, such as the NetEnt's Starburst slot, the IGT's "Siberian Storm", and Blue Gem Gaming's "Dr. Magoo's Adventure". On each game page, BGO Casino provides quick facts about the game, including RTP, game provider, and special features.

The second section of the casino is BGO Casino, which offers a full range of virtual table games, video pokers, and specialty games. Among the most popular games are 3 Wheel Roulette, Single Blackjack, Baccarat, Caribbean Poker, Texas Hold'em Bonus, Wan Doy Pairs Poker, and Roulette Master. Video poker players have access to 12 different variants, including Jacks or Better, Deuces Wild Power Poker, and Phantom Belle Bonus. Other games include Whack-a-Jackpot, Hi-Lo Techno, and Granny Prix.

If you're looking for the most realistic experience possible, BGO Macau is likely where you'll want to be. This section features live blackjack, baccarat, and roulette streamed 24/7 from a professional studio via webcam. Special interactive features and flexible betting options ensure that all types of players can enjoy the games.

Support

BGO Casino offers live chat to registered players. This is the fastest way to get in touch with the casino at any hour of the day. However, players can use an email contact form as well. If you have a question, concern, or feedback, click the "Help" button on the BGO Casino website and fill out the form with as much detail as possible. This form is slower than the live chat option, but a representative will reply within 48 hours.

Security and Fairness

We are pleased with the security measures used at BGO Casino. Whenever you send the casino sensitive information for verification, registration, or banking, your details are kept encrypted through the use of SSL technology. This obscures your information and makes it virtually impossible for anyone to read.

While BGO Casino does not feature any third-party audit seal on its website, we are confident that it offers a fair game. The Isle of Man license requires regular game inspections and proof of fairness. Additionally, most of the platforms used at the casino have been tested extensively over the years.

Pros

  • Completely instant-play
  • Large selection of games from several software providers
  • Live gaming available
  • Live chat support
  • Secured with SSL encryption
  • Licensed by the Isle of Man

Cons

  • No US players accepted

Screenshot

BGO Casino Reviews by Players

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Afi4wins 1110 reviews
Malaysia
Message
BGO is one casino that got me going like a yo-yo - to join or not to join. It went on and on for quite a long time, but couldn't get me to sign up, simply because there wasn't any offer by the casino that was good enough for me to take up. One fine day, I received a promotional email from them for some no-deposit free spins upon registration, plus quite a nice welcoming package. What the package consisted of, I just cannot remember now, because eventually I couldn't take it up, but the no-deposit free spins were just too irresistible and I couldn't hold out any longer. I signed up. Hahaha.

After playing the free spins, for which I didn't win anything, I then decided to make a deposit to claim the welcome package. Before I could do it, a message popped up indicating that I need to have my account verified first before I could make any deposits. The required documents could be uploaded at the website itself, so that wasn't a problem at all. I uploaded my documents and then logged out, giving the casino time to peruse my documents before approving them.

Soon after, can't remember if it was on the same day or the day after, a reply came via email stating that my documents cannot be accepted, as per the stipulated UKGC requirements. I needed to submit other supporting documents to prove my identity and home address. The photos of my ID that I had sent were not acceptable, and the mobile utility bill was also rejected. They requested me to send a copy of my passport and a valid utility bill with my name and home address on it. I replied that I don't have any of those - my passport is no longer valid, it had expired since many years ago, which I never had any reason to renew, and the registered home address was not under my name because it was my parents home. My bank statement has a different address, so that too couldn't be accepted.

What the argh, I said to myself. After a few replies back and forth to the casino, I finally gave up, told them that there was simply no way that I could submit any document that meet their requirements, and I therefore requested that my newly registered account at BGO Casino be permanently closed. A few hours later, a reply came back complying to my request. The account has been officially closed permanently.
Well, perhaps it would be unfair for me to put all the blame on BGO, because it was all due to the UKGC's requirements upon the documents that I couldn't satisfy. BGO was just one more casino that I couldn't get my documents to be verified, and eventually ending up with a closure of the account.
Lilnoob 1 review
United Kingdom
Message
Have been a customer for a number of years used to love their range of games. I'm not a huge gambler just £20-£30 here and there and didn't have a lot of luck on here maybe 2 or 3 decent (£50-£100) wins over 2 years.
They recently changed their terms and conditions and now charge you for every withdrawal, took 10% of my winnings in "fees". I have no time for any place that charges you when you win.
Amberh 1 review
United Kingdom
Message
Huge selection of games and a great VIP service. Bonuses offered regularly and I have never had a serious problem. I have had to chat to them on a few occasions via live chat but they are very friendly and always sort any problem (usually a very small one, sometimes not credited a bonus straight away but they WILL sort it for you). I have by coincidence 60% of queries Rich B and customer service is great.

I would Highly recommend this casino site. Always read the t&cs and enjoy playing on the site.
I don`t have any bad experiences with this sight.
catnap67 1 review
United Kingdom
Message
The range of slots is good and they seem to have regular promotions however the customer service is dire.
The terrible customer service never anybody available on chat, have emailed, emailed 3 days ago no reply. This gives me no confidence in the site and am beginning to see why they have such a poor review score. I am thinking of leaving the site based upon this they don't seem to care about their customers at all. Very shoddy.
Jack422 2 reviews
United Kingdom
Message
BGO/Power Spins.... self excluded be warned!!!!

I was searching the other day for a new casino and found Power Spins. I read the T&Cs as I've previously been stung and signed up. After depositing and playing £400 I took a break and was looking on a forum where I saw that is you have previously excluded from BGO then your account is void with Power Spins.

There was no telephone number so I emailed and had a prompt response which was good however they confirmed yes indeed as I have self excluded a couple of years ago with BGO then my Power Spin account was suspended from that point.

I requested my deposits back on the grounds that I never would of been able to withdraw winnings and they did not connect the accounts and stop me which wrongly allowed me to unknowingly deposit with no chance of ever winning.

Now the infuriating thing is I went round circles. They refused a refund and told me it was in the T&Cs which it wasn't. I checked 3 times then sent them their own copy as it was nowhere in there. My reply was that it was on the FAQ page. When I advised that isn't the T&Cs page and I wasn't agreeing to FAQ on sign up they just kept saying I couldn't get a refund.

When I pointed out their own T&Cs allow refunds in certain circumstances and as they had not protected a player, not made their own terms clear and I had contacted them out of honesty and concern they still said no as I'd spent the money. Well yes I had and if I hadn't of emailed them they would of allowed me to continue spending with no chance of ever withdrawing!!!!

Very very wrong!!!! And very disappointing that such a established Casino allows this and treats customers this way.
simmespelet 8 reviews
Sweden
Message
I think that there is a good selection of games on the site.
I deposited 50£ and did not get my welcome bonus. Asked Rich B in the chat and about 20 (!?) later he wrote back and I was credited. I lost the money and went for the 2nd bonus. Deposited £200 and again I was not credited so I asked in the chat, another 15-20 mins later I got a response from Rich B (Is he the only one working the chat?) that I should have been credited automatically. He later responded again saying that I couldn't receive the bonus because I deposited via Neteller!? The first deposit was cleared by mistake.

Ok, so you announce that you use these deposit methods with big NETELLER logo's on the site and then don't write about this exclusive welcome bonus for customers NOT using Neteller or Skrill. This is nowhere to be found in their rules and regulations. Highly unethical and false advertisement if you ask me. I've asked to withdraw my £200 and if I get it or not is unclear at the moment.

/Simmespelet
normitts 7 reviews
Latvia
Message
I can't say anything bad about this casino. From 10$ get up to 180$. Then down to 80 (its normal - gamblers know) and requested withdraw. Everything was formed in a week (documents...etc, getting funds in Skrill). Good job guys. You are in my positive bookmark list :). Waiting for good promotions.
Always can be better. Try to reach top level BGO! I realy have no bad to say more.
BGO CASINO REPLIED ON TUESDAY 17. JANUARY 2017
Thanks Normitts, great to hear you have good experience with bgo and looking forward to new promotions. Check out this one currently on the go https://www.askgamblers.com/gambling-news/promotions/win-a-share-of-10-000-free-spins-at-bgo-casino/
Hope you will like it!
- Live chat is almost dead, most time it's not available, and when it's available, it cannot solve any real problem like account verification, withdrawals, and you still have to wait for the emails.

- Emails are replied very slowly, maybe after 24hrs after it was sent - so dealing with a problem takes very much time.

- Withdrawals are proceeded slowly, I'm withdrawing a small amount to my e-wallet almost a week - this could be done in a few hrs in good casinos.

Do not waste your time on this project, as casino staff is doing anything to delay yours winnings.
And they are launching a new project called Powerspins - be aware that you'll face the same problems there.
dogshead 16 reviews
United Kingdom
Message
Seriously taking not happy with this casino. Took the 2nd day calendar 100% deposit match bonus. Deposited £25 bonus was not credited. Attempted to contact live support numerous times over a 6 hour period was always greeted with an automated response which is not the first time with a bonus issue if we are expecting high volume of traffic thanks for your patience we will deal with your query asap or if you prefer you can forward your query to support at email bla de bla. Words to that effect!

Anyway sent email no response. Waited on chat pending 45 mins no response????? After promotion cut off decided to play with my deposit which was annoying as it was not my plan. Your offered a bonus you take it for a reason and expect the bonus!

Anyways made £15 profit on my deposit which is not bonus tied as this was not credited and decided to withdraw take my service elsewhere.

Now here is the final nail in the coffin. I recently made a successful withdrawal only a week ago and play very few select games. When I placed the withdrawal they refused saying I cannot withdraw with an open game pending???,

What!!!! So I checked all the games I recently played since my last withdrawal and all games were finished and no pending games.

I strongly advise to be very wary of this casino as this is not the first time I've had a bonus issue where it wasn't credited. As for refusing to process my withdrawal that's b******.

Similar tactics were used by Smartlive not so recently and we all no what happened to them!
Jimbomack87 1 review
United Kingdom
Message
Hidden T's and C'S. Wrong information given by chat advisers. Bad attitude to customers querying the T's and C's. I got done by the 10 quid max bet but wasn't told this for nearly 3 days after requesting withdrawal. I asked was everything ok and was assured it was, just waiting on the finance team to get to my request. Borrowed money from friend to buy a car while I waited. Then got hit with the 10 quid max bet even though I asked if everything was ok! I have asked for all my data and received nothing.

Have gone to my solicitor and he agrees I have a case. I will implore everyone to do the same. I'm not challenging the rules but the bad advice has left me in debt with a friend who cannot afford to be that far out of pocket. I have contacted all the relevant bodies and the media. I did ask if tbey read the t's and c's on their last iphone update.........got nothing back......
Nicola E. 1 review
United Kingdom
Message
I've been a player with bgo for years and mainly play on slots I was depositing a fair bit of money each day and playing 45p a spin to £1.50 a spin and it would just eat the deposit wouldn't give wins over £1 or the bonus on the slot so I questioned this several times and they email me saying my account was closed and will not be reopened as I shouldn't question the integrity of the site I don't see why I can't question the integrity of the site when its my money I'm playing with! But its ok for them to question players on verifying there accounts when paying out they want id and can do what they want it doesn't say in the t&c do not question the game play or your account will be closed I also left a review on another reviewing site and the manager emailed me asking me to change my review here is the email he send when he seen my bad review!...

Hi Nicola,
Thank you for your email.
I would not like to influence how you wish to score bgo on an independant review site, however having seen your name against a 1 star review I did feel a sense of disappointment as I know we have treated you extremely well in your time playing with us.

Naturally there are going to be changes which are not going to suite everyone, however your feedback is invaluable.I will take these on board as well as sharing them with our Operations and Marketing Teams.
My preference would be for you to change your star rating to reflect your overall experience with bgo whilst confirming that we have spoken directly and you feel that we have taken your feedback on board and you feel the matter is resolved
I am in the office until 8pm today so hope to speak again and get the matter resolved.

Kind regards
Andrew
Customer Services Manager

The bgo Customer Care Team and when I did change the review because I felt bad here was the response...

Hi Nicola,
Thank you for your email.

I really appreciate you changing the review on the Trust Pilot.We were targeted by a group of players placing a series of negative reviews on mass deliberately on the review site around November and December time and this has affected our ratings somewhat, which is a real shame considering the efforts we all put in to try and make this the site it is.

Therefore, should you know of any other bgo members who want to place some nice comments on there, feel free to spread the word and they can email me back to confirm that they have placed their review on there and I shall drop a line to say thanks.

Your account is now reopened again and I have placed the £25 real cash bonus in your account for you to have a go with.

If you have any further questions please do not hesitate to contact me personally.

Kind regards,

Andrew
Customer Services Manager
The bgo Customer Care Team...

Hi Nicola,
Thank you for your email.

I really appreciate you changing the review on the Trust Pilot.We were targeted by a group of players placing a series of negative reviews on mass deliberately on the review site around November and December time and this has affected our ratings somewhat, which is a real shame considering the efforts we all put in to try and make this the site it is.

Therefore, should you know of any other bgo members who want to place some nice comments on there, feel free to spread the word and they can email me back to confirm that they have placed their review on there and I shall drop a line to say thanks.

Your account is now reopened again and I have placed the £25 real cash bonus in your account for you to have a go with
If you have any further questions please do not hesitate to contact me personally.
Kind regards
Andrew

Then when I questioned the game play again it was closed by them and they said never to be reopened so my advice to people is if they can do this to there longest players they will do it too you!!!!!!!!!
zerooo 742 reviews
Slovenia
Message
BGO Casino is online casino which offer really good selections of games. Here you can find many software providers such as: Playtech, Microgaming, NetEnt, Bally, IGT (WagerWorks), WMS (Williams Interactive), NextGen Gaming, Endemol Games, Blue Gem Gaming, Quickspin, BGO Studios (BGO Entertainment) and Eyecon. I joined at their casino at least some months ago when I saw some promotions for free spins.

The promotion which I took is the same as today. It never changed. 20 free spins on Starburst game powered by NetEnt software provider after you sign up to their website. When I first saw that, I was not so happy just because one thing - Starburst game. I do not like to get free spins on Starburst, I think this game just isn't for free spins – either for no deposit bonus and also for welcome bonus on first deposit. It really bothered me sometimes when all casinos have the same promotions: free spins on Starburst. I do not think this game is so much popular for free spins, I think most of the players would like to get free spins on any other Netent game.

Otherwise I won from free spins some pennies, which I later lost on other game. Until now I never made any deposit here, the welcome bonus is ok, they offered it to me at least a couple of times by email promotion – but later I just unsubscribe from their promotion mail.

I think BGO casino is good casino. I saw on different online forums that players like to play here. But for me it is nothing so special, so I rather play at other online casinos. I will rate BGO casino with 6 out of 10 possible stars. Their website is designed great, but while I was playing here I had some problems because it was lagging.
BGO CASINO REPLIED ON WEDNESDAY 1. JUNE 2016
Thanks for your review Zerooo,

It's great to hear from players that are have a good time @bgo.

s1lv14 8 reviews
Croatia
Message
Site itself is designed very minimalistic but modern and simple with a lot of vibrant colors, which is, I have to admit, quite nice.

Incredible Games Selection, numerous options when it comes to languages, currencies and deposit and withdrawal methods is absolutely amazing.

Bonuses are quite nice and this is just showing how much they care about their players.
Live Support is not available round the clock and this is one major minus for me. I personally consider that very important but at least they are being fair and they have noted work hours of their Live Support.

Taking into account all of this I will definitely deposit and have some fun while playing. I hope this critics will help someone with making a decision whether to play with them or not.
BGO CASINO REPLIED ON THURSDAY 28. APRIL 2016
Thank you for your feedback!

We really love to hear from our customers , especially when they have had a positive experience!
It is strange to see such a low rating from the casino, in my opinion, one of the business leaders.

I play BGO about a year. During this time, they were both good wins and big losses. In general, all as always. What really liked it a loyal and friendly attitude of support and security. They do not create problems with the requirement of the set of incomprehensible documents.

Once there was a happy occasion, I made a request to withdraw 1,280 pounds in 4 days the money came to me on card, and the day after receiving a message from the security services, in the style of "well we in fact and did not receive a copy of your credit card, send us please" :)) No problems sent, but the sequence has pleased :)

The selection of games is huge, it is a pity that not all are allowed in my jurisdiction.
In summary a great place to spend that time and try your luck :)
Previously, the minimum deposit for the bonus was 10 pounds, is now 25, it's not always convenient. Sometimes I want to play at very small rates.

Previously, the system of bonus points I liked more - the classic. Now I'm only interested in free spins, but they have a drawback - wager to win, I can only play in the same slot.

Generally 9/10, there is room for improvement :)

Sorry for my English.
Gearoid M. 1 review
United Kingdom
Message
Absolute Thieves DO NOT GO NEAR THEM

I signup and deposit £25 and they gave £25, I won up to £1000 after 8 hours of playing to ensure I was over the wage requirements, then I had to produce id which I did to withdraw and then get sent this email today. DO NOT DEAL WITH THIS SHOWER OF THIEVES and if the waging requirements were over what they are saying they should have a warning message pop up to advise you of this which they do not and its a form of stealing the scumbags.

Hi Gary,

I am emailing you today in relation to your recent request to withdraw funds following the completion of your recent bonus wagering requirements.

You may not have already noticed, however we have aborted your withdrawal and refunded your deposits.

The reason we took this course of action was simply because the Terms and Conditions were breached when you played through your initial bonus wagering target. Within the section which covers the general bonus rules, it clearly states that the bet/spin size can be no more than £10 in completing a wagering target. When assessing your gameplay at the point you pledged your withdrawal, we could clearly see that there are a series of bets/spins placed in excess of £10. By placing bigger bets, the wagering target can be completed quicker and for that reason we cap the bet/spin size at £10 and this is clearly covered when you sign up for your account.

Having detected the above series of bets/spins, our Payments and Fraud team took the decision to simply refund your deposits thus meaning you were free to play on, however your winnings have effectively been confiscated. This point and course of action is specifically covered in the Terms and Conditions under the General Bonus Rules

If you are not familiar with this aspect of our Terms and Conditions I would recommend that you read and digest this from the following link;

We are however, willing to enable you to re-resume playing and reclaim the original bonus if you would like to give you the option of replaying your gameplay, however naturally your bets/spins will need to remain within the aforementioned £10 limit.

I shall leave this with you, however if you have any further questions please do not hesitate to contact us.
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