Always Cool Casino

I've been playing on the bonus welcome money for over a week now. One game I've played has me at over 30,000 in winnings but I hover at just around 400 give or take 50. My betsoft balance in this time with all the play is at 64% and it sounds as if I will be accused of cheating and or lying if I try to withdraw..this is why I never ever pay to play, I first check it out with free chips and see what happens. I don't like my chances here and I won't give them a dime especially seeing the 30,000 in winnings but my play hovers at 400... Something is very off here..

Never go there (ac casino, pamper, money storm) the same people from 3 brands. 12 days after withdrawal requested and documents sent, everyday the same story then I twice call and one hour later banned for no reason, when I ask what's goin on they told I have multiple accounts what is lye, argument to blocked me after 12 days when I made two calls there, they don't respect customers only nice offered bonuses to make u deposit, trust me I played 10 over years online, they are waste time and scam, I need to add I was ask for my email and password, remember never give them your password they goin still information from your email. No answers on email when u ask and send message about something, the system only send u ocasionaly offer for deposit what u shoulby know they waste time u need to keep away from there I warning everyone loyal player if u want save your money for trusted sites. That's all.

Just spoke with manager on chat live then is say they always pay out but I still can not get my winnings.. Then oferred me way to deposit to one from casinos brands after my account was banned) let's think loyal customer is this normal they are normal people there? Banned my account and offered me make my self deposit after don't want pay my first winnings. Keep away from there Players ac casino money storm pamper.

Well they have the games I like to play. There is a large selection and they provide some very good bonuses. Do not accept a bonus until you read their terms and conditions.

When you deposit there is a drop down to pick a bonus...you have no idea what the rules are for the bonus because there is nothing on the page to tell you. Well I took a bonus. Was playing Slot Angels and I hit $103,000...yeah $103,000. I get through the play through on the bonus which was massive and still have a balance of $108,000... it transfers it from bonus over to real play and I received only 1x the bonus amount. Yeah 1x....that may have been something you let a player know before they deposit given how many sites give bonuses that only allow for 1x the bonus withdrawal?!!!!

So oh well I am still ahead...except it has been 1.5 weeks...I open a ticket for a withdrawal. They close the ticket as resolved after doing nothing. I open the ticket again... marked resolved. Oh and by the way you can't actually play while you are waiting for the withdrawal to process. So now two weeks later...can't play...no response.

Yes you may win...not sure you ever get paid out if you do...but this is the worst service I have ever seen online. No responses...blocking play until they get around to a withdrawal...if they will even process it. Just absolutely avoid at all costs. There are other sites with the same games that actually provide service.

I don't know if there is one beside the quantity of games.

Where do I start? Being a new customer, you would of expected some kind of assistance from live chat customer service but everyone on vacation I supposed. I regret depositing anything here due to the fact I feel like I been cheated due to the lack of answers.

This casino feels like an abandon building!

Worst casino in terms of withdrawal! Request payout almost 3 weeks now. Submitted documents two weeks ago. Until now no response from them.

Recently I came across a very generous free chip offer - 255€ from Always Cool Casino. It has Betsoft software so I thought this would nice way to try this casino. I signed up and used flash play. Then I went to promotion section and when I tried to claim this chip, I saw that they have another promotion running - 10€free chip for Live games. Well I am a huge fan of live dealer games and mostly I am more successful in them than in slots, so I was very happy to claim it instead.

With my 10€ I went to live games. I played them for about 2 hours, my bets varied from 1€ - 5€ (on each seat), I played on 3 seats.I managed to get my balance up to 40€, but overall I spent 3 hours playing there and from the wagering of 800€ I managed to wager 770€ until got busted, it is so frustrating! But what is more frustrating..When the dealer had card change, I read their terms and conditions, just to waste my time, and then I saw the bonus section terms, and there was a huge list of countries, including mine, which cannot take any free chips and in case of winnings, the money will be confiscated. I spent 3 hours on a bonus I almost wagered for just nothing. Okay, I know I should have read the terms earlier, but what I don't understand is -why can I redeem a bonus and play it, wager it and why there is shown how much I've wagered, if I actually cannot have any free chip?

I am a fan of live games and I always seek for casinos with good quality live games. But in this casino the dealers English wasn't good, so I just turned the sound off the entire session, the betting time was really short, many times I couldn't even manage to place the bets, the video disappeared few times and what was really upsetting- many times I couldn't make a decision myself (I wanted to hit, but the only option that worked was "stand" and some other player wrote the same thing in the live chat). Disappointing experience, I definitely won't play there again.

Was hoping somebody could help me out understanding something I was trying to learn about in their t/c. It has to do with real balance and bonus balance - I just don't understand the example they gave:

Term #2 - Deposits are Lost First

At Always Cool Casino, you lose your cash deposits first. Only when you run out of deposited cash do you start losing your bonus balance.

Example: Should a player make a deposit of $24 and receive a 24% bonus, the total amount in his or her account would be $200. If the player bets and loses $50 dollars, his or her cash balance would be $50 dollars and bonus balance would still be $ 24, as the losses are taken out of the cash balance/deposit of $24 first.

Is it me or is that a strange example to give? The $24 and 24% match thing was odd.

Any help deciphering this mystery code (lol) is much appreciated

Even though lately I have been playing mostly in NetEnt casinos whenever my Neteller balance hits zero the no deposit bonus quest begins. Because I have played in a lot of casino and used up a lot of no deposit bonuses I can't be too selective of what I play and where I play.

Surfing over the list of no deposit bonuses here at AskGamblers I came across Always Cool Casino. The name sounded good and they were offering a really high 255 free chip to try out the games. I was really happy to see that this was a Betsoft casino. Usually when I see a bonus this big it is always Lota play software.

I made an account here and redeemed the coupon. The money was on my balance instantly but I had some problems getting started. After contacting live chat support which was pleasant and professional I started playing. I think the wager for this bonus was 80 x bonus and the max cashout was half the bonus. That wasn't so bad considering it is Betsoft software. I tried a few games here like True Sheriff, Slotfather and A Night in Paris. I had some descent wins here and was half way through the wager. I was playing on a smaller bet and for a long time so I was already tired and decided to play on a higher bet. I had some really good wins on Slotfather and I know I should have changed the game but I continued to play here and soon lost all of my money.

I checked out this casino here at Ag and saw a great number of complaints about the payouts from this casino. I am not really sure if I would have gotten paid even if I managed to wager this bonus. Even though I had fun playing with so much complaints this casino goes to my blacklisted casinos list.

I think always cool has the biggest free sign up bonus which is 255$ and the wagering requirements is 80 times the amount you get from the casino as free money . As soon as i opened the casino a message came on my bottom left chat operator Jeremy said that i could set-up a bonus code for you and all that and i did not understand this so just ignored. I went to cashier and then to redeem coupon and from there i got my 255$ free chip. And i never thought that i would get such a big bonus so easily
without any questions asked. I opened this game casino war as i thought that is the same as casino battle which is a very interesting game and i have always loved this one. And then when it opened in a new window i saw the funniest thing ever and it said that the game does not exist. I was like then why do they not take it out of the
list.

Then i open 21 burn black jack. And a pop up came i said lost connection with server. Then i see another icon saying casino war and i opened that this time. But it was a game from top game so could not play it. Now i open Mr Vegas slot which is from bet soft. And then this game also tells me that i do have any money in my account please visit the cashier. And their live chat option would not open and i have no clue about
what to do now and i can 255$ balance on the bet soft coloum in my account balance. Then i find a option saying click here to play RNG bonus money and at last i am at the right place and i had almost started panicking because i id want to miss such a big bonus. I open captain cash and bet the maximum as i have a lot of money and soon hit the bar thing which paid me 5$ and then hit a cross combination kind of thing with bar and it paid me 26$.

And then hit that torch kind of thing with bar on 2 lines and it got me 70$. Then i opened gladiator and it is a very nice and famous slot game every where. And hit the shield in the first spin only and it got me 5$. I was disappointed that i could not play and card or table games with this bonus. I was around 800 the last time i checked lets
hope that i meet the wager.

Always Cool casino is run by Betsoft software. I joined this casino a long time ago about two or three years maybe. That is when I first had my encounter with Betsoft games. The Betsoft 3D slots really amazed me. The Betsoft games were maybe the only thing I liked about this casino. I would also add that the look of their webpage is simple and is just by my taste.

Now I have to say a few things about the things I don’t like about this casino. The first thing I will mention is their live chat support. They don’t have any live chat support. It is unthinkable to me that a casino doesn’t offer live chat help to its players.

They only have support via e-mail. That is unthinkable for today standards in the online gambling industry. The other thing I would like to mention is that this casino has the worst Terms & Conditions I have ever read in some online casino. Here you will see that the citizens of almost 80 countries are restricted from redeeming any bonuses of any kinds (including free chips). That is really incredible for me. This casino allows citizens from all countries to be members but doesn’t allow the citizens of half of the world to take any bonuses. If that rule was only for no deposit bonuses I could maybe understand but this way I just can't understand the business politics of Always Cool Casino. Like I said before the 3D games offered by Betsoft really grew to my heart and I often play here in fun mode.

Finally in one chance about 6 months ago I decided to make a deposit here from 25 dollars and try their games in real mode. With a little luck I had a withdrawal of 80 dollars if I remember correctly in the end. I was payed a few days after on my Neteller account and later on I tried two more deposits here but didn’t have success in withdrawal again.

Wow I don’t think I have read so many negative reviews and complaints in a while. I stumbled across this casino on the ND bonus list here at AskGamblers. I have to say that I am not a big fan of Betsoft software. There is only one game that I really like and really ever play and that’s Slotfather. What made me play here were the few Top Game software games from Premium Play. So that’s a small plus for this casino.

This is mostly a Betsoft software casino so they use instant play off course. I prefer download mode but anything that works is acceptable. I saw that they offered a 255 free chip to try the games. I contacted live chat support and was first surprised by the ticket system which I didn't understand fully but there is a live chat icon and you can talk to an operator immediately. I read Zeljko777 review and I don’t know if he actually played here or only read something because many of the facts there are wrong. So this casino has live chat support which is, in my experience, pleasant and patient.

I had a hard time starting to play because after redeeming the coupon I didn't know you had to click on the “Play with RNG bonus balance” button. Live chat was really kind to explain the whole process so a big plus for them. He also mentioned big bonuses and really big wagers. The bonus is big and the wager is high but compared to a lot of 99x bonus or 70 x bonus wagers this is in the middle. Also the cashout for this bonus is ok. If you wager it 80 x you get to withdraw half.I played Slotfather here and the game had really good payouts. I managed to meet about 70 % of the wager before I lost all of my balance. If I didn't set a real high bet I may have had a grade about withdrawal here also. From the complaints I saw I guess that is a bit problematic.

Overall I would rate this casino 7 out of 10 because it has good games, live chat support and a solid ND bonus to try lots of games.

I have to say I had to give this casino a shot for myself, as I've read through a large amount of negative, unresolved and undisputed issues.

I have to say I was really disappointed.

First I'd like to say that their bonuses are far from what I'd consider *normal* . The bonuses are too big, and you lose just as easily.
Secondly, their Support didn't seem interested in what I had to offer as a possible dedicated player.
Third, I did not manage to find any other play method, besides instant play (which, don't get me wrong, is the type of play I perserve, but the more choices we have, the better the fan base)

And I have to say I lost my money before I even had a chance to further investigate the site liability and I have to say I wasn't happy with what they had to offer.

When looking for an dedicated online casino, players (myself included) look for the following :

Easy registration (Yes )
Friendly, easy and accessible support (No )
Normal wager bonuses, as per other casinos (No)
Possible withdraws earned without depositing (No)
Overall usable site (Yes )
High user rating ( No )
Trustworthiness ( No )

In the space was my personal input on this casino, and as you can see, the word "No" comes to mind , rather than "Yes".

They have a nice game selection yes, but are ranked as one of the worst overall casinos that AskGamblers.com has to offer for their fans, and as somewhat a "harsh critic" I cannot suggest this site.

The rating is actually higher than I would give, the service was overall bad, I didn't have any immediate problems, but if you take a look on other reviews, you will find that the site is not what anyone would deem "trust worthy".

Overall grade 1/10, plain and simple. Will not make any deposits in the near future!