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Casilando Casino is restricted in your country, please try these instead:

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Casilando Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 25 Reviews
5.9/10
25 Reviews
Complaint Response 11 Complaints
2 days avg. 11 Complaints
What we like
  • Available in InstaPlay and Mobile version
  • Wide range of games on offer
  • Support via live chat 24/7
  • SSL encrypted
  • Proven fair by independent audits
What we don’t like
  • Not available for players in several countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Casilando Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.casilando.com
Established
2017
Licences
Malta Gaming Authority, UK Gambling Commission
Affiliate Program
Languages
English, Finnish, Norwegian, Portuguese, Spanish, German
Casino Type
Instant Play, Mobile, Live Casino

Casilando Casino is an online casino that aims to provide their members a friendly, safe, excellent and unique gaming experience. This reputable casino is a home to a number of video slots and casino games, powered by the leading software suppliers such as NetEnt, Microgaming, Elk Studios, Evolution Gaming, NYX Interactive, Qiuckspin and Thunderkick. Casilando Casino is licensed and regulated by Malta Gaming Authority and UK Gambling Commission.

Restricted Countries and Territories

Players from certain countries will not be allowed to open their accounts at Casilando Casino. The list of the limited territories includes Austria, Belgium, Bolivia, Bulgaria, Cuba, Denmark, Ecuador, France, Hungary, Israel, Italy, Latvia, Malta, Netherlands, Panama, Romania, Russia, Singapore, Slovenia, Spain, Sri Lanka, Thailand, Turkey, Uganda, United States and Vietnam. The entire list can be seen in our Restricted Countries section below.

Mobile Gaming

Players who prefer gaming on the go can easily access Casilando Casino on their compatible iPhone, iPad, or Android devices, by logging in with their credentials. This mobile casino gives players the opportunity to play different online slots and casino games regardless of the location.

Security and Fairness

Casilando Casino takes good care of their members. All players’ information will be treated securely and strictly, in accordance with Data Protection legislation.

The casino is committed to providing enjoyable entertainment that is fair. The games available at Casilando Casino are all regularly audited and proven fair by independent audits, therefore players can enjoy fair gaming experience.

StallCation

Complaints

Read the complaints other players have left for Casilando Casino. Learn more about complaints.

Show all complaints
Casilando Casino - Winnings Unfairly Confiscated Citing Bonus Terms Violation
I joined up with Casilando at 11am on 16th October, and utilised the Welcome Bonus.
At 11:57 am , i made a Withdrawal of 1100 euro . To this point in time, none of my Bets had been over 1 euro in Value.
As confirmed by their support team, triggering this withdrawal at 11:57am cause the Welcome bonus to be forefeited, and it was no long on my account. (attached Image). I have also attached excel format of my Gambling history right up to my Withdrawal at 11:57 from the beginning of my activity on the site (apologies for the breaking down into sheets as i could only export 20 records at a time, so the sheet numbers are in increasing chronological order, with the winnings and withdrawal on the final two sheet).

I continued to gamble for the rest of the day, and at roughly 8.11 pm and 8.12pm that night, i bet 10 euro on a game. These were the only event that the stake went over 5 euro, but the welcome bonus was forfeited over 9 hours previously and was no longer active.

This bet, made when no active bonuses were on my account, is being used as reason for confiscate my winnings , citing Clause 7 (vi) of the promotional Terms and Conditions (Attached image of Email received). With this evidence at hand, its clear i was not in breach of the T&Cs, and would kindly request my winnings, 1100 , to be returned to the account, and my withdrawal be completed.

I have a livechat script from a following conversation with Support, citing that a withdrawal forfeits the bonus, and no wagering restriction apply.

Id very much appreciate you to action this, as it is a considerable amount of money for me,
staus Resolved
€1100
Casilando Casino - Stalling £500 withdrawal and account verification for over a week
It’s a simple thing gambling you just place your money on the table or spin the slot or bet on the horse but with these guys when you win they say ok well I need to verify who you are. Fair doo’s right! Wrong!! They ask for a document confirming who you are I send it, only to be asked again three days later for another document so I send it along with an email saying what is going on exactly? And I get this automated response each time I asked ( I would just like to add at this point this is the 3rd time I asked what’s going on and the 3rd time I’ve had the same response) which tells me nothing. Even tho the amount is £500 which isn’t exactly a massive amount I’ve spent at least double if not triple that with the casino also the take the money in seconds but take over a week now to withdraw. It’s crazy! And as if that wasn’t bad enough I’ve just checked my casino account only to find the £500 back in my play account and when I ask the live chat what’s going on and to help me withdraw and they just say that after a week it’ll just go back in the account... this is there doing be sure of that. Do not trust this casino I’m at a point now where I’m assured that these guys a not as genuine as they appear. Also as I side note no bonus has been added I’ve not taken any free bets so this is a genuine simple withdrawal and still they can’t do it. These are after a week me withdrawing it again
staus Resolved
£500

Complaint Statistics

Resolved 10
Avg. Amount $ 6,872
Avg. Complaint Duration 7 days
Avg. Response Time 2 days

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Player rating
5.9/10 25 reviews

Top reviews from our players

Huge Selection of games. Withdrawals were quick to process after the initial 48-hour pending period. Promotions are regular with fairly decent offers.

Account closed randomly. Support refused to provide a reason. Denied promotion earned after plenty of deposits and access to builder bonuses such as Wild Swarm 2. Website is also rather buggy.

The live casino games are top-notch, with professional dealers and an authentic atmosphere that keeps you engaged.
The website is user-friendly, and I found some unique slot games I haven’t seen elsewhere. The interface is smooth, even on mobile.

The bonus terms are too strict, making it nearly impossible to cash out winnings from promotions. The withdrawal process takes too long, and they charge fees for smaller amounts, which is disappointing.

I want to share my experience of playing at "Casilando" casino and warn inexperienced users about the clutches of scammers. Yes, as you can understand, this experience is negative, and here's why:

Until the moment of withdrawal, everything was relatively good, but as soon as I decided to claim my winnings, the Casilando administration began to throw obstacles in my way, demanding verification from completely different casinos, claiming that it affected my ability to withdraw money.

To my sincere bewilderment about why verification in other casinos affects the withdrawal of winnings at Casilando, the administration responded very vaguely and abstractly, ultimately blocking my account in all casinos of their group and completely seizing my winnings.

In essence, the casino simply didn't want to adhere to the rules of fair play, choosing instead to appropriate my money. I'm sure my case is far from unique, so I urge you not to waste your time on this dubious casino. They'll try to talk you into nonsense, and if it doesn't work, they'll simply ban you and steal your funds. In any case, you won't see your money again.

It's a really cool, modern casino site, and it's also really easy for me to find the live games! I've played all of their live roulette games, and I've had a terrific time playing with them. Actually, I had no troubles with this casino; but my mistake at first, I believed their assistance was not responding to me, but it turned out that I was having connectivity issues on my end... Anyways their casino games make up a decent catalogue, seamless gaming at Casilando Casino.

Casilando is a brand-new casino, but it didn’t fail to impress me and its other players. In fact, it was their reviews that convinced me to try its games. What I liked the most was how simple its interface. There are no other unnecessary features (or like paragraphs) or popping advertisements.

Seems to be a lucky site for me, the games variety is good but could be expanded as such - pragmatic & few other providers, faster cashouts than before

Lack of offers, they should give more offers such as a reload bonus once a week/month e.g 100% upto £150.
The pending withdrawals period could be cut or get the faster withdrawal service for visa card which allows instant withdrawals.
Game providers I'd say get pragmatic & few more.

Good selection of game providers and nice layout - didn’t crash on any occasion that I used which is always good IMO - customer service are prompt and pleasant however just generic answers to question/no real help when required.

48hrs pending for withdrawals is most annoying - unable to recommend this or any other White Hat Gaming sites due to this pending period - there are too many other casinos these days that offer a good game selection, nice layout with 24Hrs or less withdrawals times and with a higher monthly withdrawal if you were to get a big win.

Nice selection of games and a lot of different providers. Good overall performance and user friendly
nice welcome offer. Good selection of payment providers. Support - LiveChat available.

There s not a lot of negative to mention. Be careful with the first deposit bonus. I did not read terms well and made a deposit with a certain payment provider and it all worked fine. After wagering the bonus my cash out of 3500 EUR got canceled and received initial deposits back in my account. It's hard to blame Casilando for this because they did communicate as it was stated in the offer it was not valid with certain payment providers. For me a reason to never come back cos it reminds me of this experience.

Very good selection of games. Personal favorites Play n go, netent available. It is very easy to navigate on this site. Responsible gambling settings are also good. Good livechat.

I gave 7 stars but still i cannot recomend this site to other players 100%. Problem is that two most important things for players are fast withdrawals and good customer support. I told previosly that customer service is good but payments is not. If you win something, your payement is pending for 48 hours and in my opinion that is too long! Nowdays it should be processed less than 24 hours.

Casilando casino is a casino I joined only around a week ago. I know that the casino has been around for a while but I never signed up there because I believe that before I moved to Malta, my country was restricted to play there and with so many online casinos it can be hard to keep track. Regardless, I've been watching some online streams and noticed people recommending them so that made me interested to take a look at them myself.

About a week ago I was looking for no deposit bonuses and came across an offer for Casilando casino- new players that signed up and verified their email address could get 50 free spins- that seemed like a good way to try them out so that's what I did. The sign up was easy and no problems appeared, afterwards I went to Book of Dead slot which was the game the free offer was on. After loading the game the spins were there so I had no reason to speak to support at that time. Most of the spins were completely dead so after the free games were done, I had around 2eur balance. I played the remaining balance on Book of Dead without a single scatter tease or any win higher than a few cents.

I liked the fact that the casino had game providers like Netent and Play'n Go so I decided to make a small deposit to try them out. I went to cashier, made a deposit of 25eur and chose "no bonus" option. Deposit was smooth and afterwards I went to play Donuts slot, which is a game I've started to play quite recently. I played with 0.15 cent bets per spin and my session lasted around an hour. I got a few small hits but no bonus or anything above 50x bet. When my balance went down to 10eur I decided to play Rise of Merlin but I had no luck with that either.

Overall I had a nice session at Casilando casino, I like the game variety and no technical issues appeared. But with that being said, I don't think I'll play there again as there was nothing really special. Also I don't like the fact that welcome bonus had such high wagering.

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