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Maybe you won't achieve full zen here, but you will come pretty close to it. ZenCasino offers a pleasurable holistic casino and sportsbook experience; however, more withdrawal options and support languages would go a long way in rounding off the experience.
- Fast withdrawals
- Excellent selection of deposit options
- Few withdrawal options
- Low withdrawal limits
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
ZenCasino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About ZenCasino
ZenCasino has been at AskGamblers for some time and has earned itself a great casino rating. This is also evident in the ZenCasino player reviews. These are real reviews written by AskGamblers members, and so far, the casino is highly rated.
The casino has a great reputation at AskGamblers, but it’s also been reviewed and approved at more affiliate sites, further cementing its record. You can view these accreditations by scrolling the foot of the casino.
You can also join their loyalty program when you become an online casino member. You will earn a player status and work through the levels to earn exclusive rewards and benefits.
If you want to choose a reliable casino, our expert review is below. However, you can also visit us in the forum if you have any further questions or if you’d like to speak to other real players who already have an account here. Don’t forget to check out the welcome bonuses too!
- E-Wallets 0-6 hours
- Crypto Currencies 0-1 hours
- Bank Transfers 1-5 days
- Card Payments 0-6 hours
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Installments
Payment Information and Options at ZenCasino
You can deposit and withdraw at ZenCasino using a variety of payment methods, depending on which country you are from. It's also a crypto casino, supporting options such as Litecoin. There are fewer withdrawal options available, so when you deposit, check to see if the method you choose also supports withdrawals.
The minimum and maximum deposits and withdrawals have not been specified in the casinos terms and conditions, but this can be viewed in the cashier. The casino will allow you to withdraw up to €2,000 per day, €5,000 per week and €10,000 per month.
If you withdraw more than €1,000, the casino will need you to verify your account. You must send identification documents to help speed up the withdrawal process. The casino aims to process withdrawals as quickly as possible.
Games at ZenCasino
Apart from NetEnt, Playson, Microgaming, Pragmatic Play, Betsoft, and Evolution Gaming, players at ZenCasino will also find Tom Horn, Habanero, Endorphina, Booming Games and many more leading software suppliers.
These providers offer a variety of online slots, ranging in feature, themes, variance and RTP. So, you should be able to find games to enjoy.
Even though online slots make up the largest segment of the casino’s portfolio, there are also other variants to choose from. These include table game alternatives such as America Roulette, French Roulette, 21 Burn Blackjack, Mini Blackjack, and Baccarat Zero Commission.
Also, you can find different types of video poker games like Jacks or Better, Deuces Wild, and All American.
The live casino offers the option of playing table against real live dealers. More precisely, live table games include live roulette, blackjack, baccarat and poker.
ZenCasino's Commitment to Responsible Gambling
The casino promotes responsible gambling, and to avoid getting into gambling-related harm, the casino has several things in place.
You can set deposit limits. You can decide to set your own limits per day, week or month, and if you want to increase your limit, the casino will need to evaluate your situation first.
If setting limits is not enough, you can also self-exclude or limit your gaming time. You can select how long you want to do this, and once the time has run out, you cannot access the casino until your time limit is restored.
If you want to close your account, you must contact the casino, and if you need further support, the casino has listed the links to external organisations.
Customer Support at ZenCasino
If you need to contact the casino, you must register an account. Unfortunately, there are no methods of online chat if you are an unregistered user.
If you need help and assistance before you register an account, you will either need to email the casino to see if your questions have been covered in the FAQ section.
This is disappointing, and we hope it is something they will improve in the future.
Once you register an account, you can access more contact options, including live chat.
Complaints
Read the complaints other players have left for ZenCasino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear Player, We would like to note that last bonus code with no-deposit free spins was active for the Xmas, only December 25. We do not offer free spins for registration since 2019. We are not responsible for unofficially posted information at sources who is not our Affiliate. We apologise for disappointment caused. Best Wishes, ZenCasino
I like this casino for their honesty and openness towards the players. They are constantly adding different slots and expanding other directions. there has not been a single problem during the use of this casino.
Hi, about a year playing at this online casino and I want to say that excellent service dyal entertainment, you can safely play, nothing lags and does not hang. Very many games and providers, glad that the active support, which quickly responds to all the problems and helps to solve them, for this a special respect.
The first thing that attracted me was the incredible crypto bonus for each day of the week when depositing. The loyalty system is also included in this list, as well as the number of live casinos. I have never seen so many!
Deposit failed due to lack of TRX currency. I have to pay a commission to deposit in the casino. I don't think it's logical. It's not cool to pay twice!
What can I tell you, before I deposited with mifinity, I asked in live chat if I will be able to withdraw by mifinity too, they told me yes, with no problems, so I deposited 25€ and by luck, I won 500€. When I was going to withdraw this amount, I was surprised to find that there was no mifinity option, only SEPA, which I can't use... ridiculous, the worst casino I've ever used.
The impressive variety of games and providers stood out, and I experienced no instances of lag or inconsistency. Verification was a smooth process, and withdrawals were consistently prompt.
The layout, structure, and design are quite perplexing. Initially, I faced challenges in locating games from a particular provider. The customer service was lacking, and it took an extensive amount of time to receive responses to queries.
While Zen Casino boasts a stable website that doesn't crash and offers a wide variety of games from various providers, regrettably, these seem to be the only positive aspects of the casino.
The support at Zen Casino operates smoothly but is limited to English, and the withdrawal options are rather restricted. Additionally, the withdrawal process can be time-consuming, and the bonus system is unclear and difficult to comprehend. These factors combined make it challenging to fully enjoy the games, despite the casino offering a wide selection of gaming options.
To start with, the main advantage of this casino is the payment method, It has quite a wide variety, and an especially great feature is crypto availability. Pretty nice design, a lot of slots, and responsible gaming.
Overall I enjoyed the casino, made some deps using crypto, took some offers to have big wins in Catrina, and withdrew my money (not fast, unfortunately)
An extremely complicated verification and withdrawal process, it takes forever (comprehensible to other casinos) to withdraw your funds, but at least they pay you your money:)
The web design is simple with good graphic design. Works well on PC and mobile. Pretty "wide" selection of games. Fast registration, VPN friendly, and many deposit options. At least for me, easy and ok withdrawal speed (after the wagering bonus). No "deposit" fees. They have some sort of responsible gaming tools.
Terrible and very unfriendly chat support. Tries not to answer any of your questions only replies "Did you read the terms?" "Did you read the rules?". This is one of the major down points so far. Really disappointed. Even semi-automated help desks are better than this. If you have employees that are meant to do this job, let them use good English and try to be nice as possible and give out as much information as possible and not try to avoid questions or be sarcastic in the way the user has read the rules. It will give your customers a better experience... Jesus...
This is from my experience - I had luckily no issues but had questions that are still unanswered as I couldn't find any answer anywhere on their website and I know support won't be of any help.
They have some player levels and it's impossible to find which level you are and how much you are missing to get to the next level.
They have some casino races which are also impossible to find.
Their website doesn't crash and it has lots of games from many providers I guess, but sadly those are about the only redeeming features of Zen Casino.
I have played at over 20 casinos during the last 5 years, and Zen Casino is by far the worst one that I have ever encountered.
Let's first deal with the elephant in the room: they refuse to pay out winnings! They will use all sorts of delays and shameless excuses to make sure that you never see a cent, and will even lie to your face about it. For example, after winning €4000 at a slot (no bonus involved) and trying to withdraw it, Zen Casino cancelled my withdrawal (!) and claimed that "they need to contact the game provider for a gameplay security check", and that this would take "5-10 working days". 5-10 working days, what? In the 21st century? Seriously?
If you guessed that this was just an excuse to not pay out legitimate winnings, you were correct. 5-10 days (and more) passed and I got a statement from the game provider saying that they have never been contacted by Zen Casino regarding my gameplay or account.
In other words, Zen Casino will simply stonewall you with false excuses and wait until you either give up or lose your money.
When confronted with these facts, Zen Casino was unable to provide any evidence that they had ever initiated any such contact with the game provider, and resorted to simply repeating "It's our T&C" and stonewalling me. Well sure, but then they're violating their own T&C, because it clearly says they will contact the game provider, and they obviously never did that!
It's simply unbelievable for any business - let alone a casino - to just lie to your face in this fashion.
You will never get paid a cent at Zen Casino, and I strongly advise all readers to put their money elsewhere.
Dear Player, We completely understand your disappointment. You have played off your balance during requested gameplay check. Unfortunately this is standard procedure for new players and first winnings. We would like to notice that player is able to take a break directly from game account to avoid this situation or contact support team to suspend account until procedure is finished. We apologise for inconvenience. Kind regards, ZenCasino
ZenCasino News
Read all news about ZenCasino, check for updates and stay tuned for exclusive bonuses.
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At the moment nothing. I find no-dep offers for registration are always a good first test. Is the offer actually provided? Does the site work and do the games run smoothly? What are the bonus terms and conditions and how does the casino behave when it comes to withdrawals? Zencasino failed the test because they lured new customers with offers they were not willing to give.
The first impression was not a good one. they offer registration spins via AskGamblers. But when I contacted live support because there was no field to enter the bonus code, I was informed that there would be no no-deposit offer because "all codes were already used up". But of course, they offer deposit bonuses. What is this? If a casino already acts like this because of a few no-deposit spins (with a maximum of 20 euros), does it seriously believe that one would trustful deposit there?