Page 3 – Player Reviews for ZenCasino

Their website doesn't crash and it has lots of games from many providers I guess, but sadly those are about the only redeeming features of Zen Casino.

I have played at over 20 casinos during the last 5 years, and Zen Casino is by far the worst one that I have ever encountered.

Let's first deal with the elephant in the room: they refuse to pay out winnings! They will use all sorts of delays and shameless excuses to make sure that you never see a cent, and will even lie to your face about it. For example, after winning €4000 at a slot (no bonus involved) and trying to withdraw it, Zen Casino cancelled my withdrawal (!) and claimed that "they need to contact the game provider for a gameplay security check", and that this would take "5-10 working days". 5-10 working days, what? In the 21st century? Seriously?

If you guessed that this was just an excuse to not pay out legitimate winnings, you were correct. 5-10 days (and more) passed and I got a statement from the game provider saying that they have never been contacted by Zen Casino regarding my gameplay or account.

In other words, Zen Casino will simply stonewall you with false excuses and wait until you either give up or lose your money.

When confronted with these facts, Zen Casino was unable to provide any evidence that they had ever initiated any such contact with the game provider, and resorted to simply repeating "It's our T&C" and stonewalling me. Well sure, but then they're violating their own T&C, because it clearly says they will contact the game provider, and they obviously never did that!

It's simply unbelievable for any business - let alone a casino - to just lie to your face in this fashion.

You will never get paid a cent at Zen Casino, and I strongly advise all readers to put their money elsewhere.

To me, this casino is one of the best and most trusted crypto casino today. I've been playing here for almost 2 years, and until now I never experienced any problem with this site. My winning here is on + but it's not much. It is almost a break-even for me, but so satisfied with their service.

First time I played there, I deposited 3 times first 2 deposits were nothing. The third I think i managed to get up to a balance of 60000 CAD. I hoped I would get paid and I did without much hassle. I did only ending up withdrawing 27000 but was paid.

Support works well only in English, with small withdrawal options, long withdrawal process. Incomprehensible bonus system. All this makes it difficult to enjoy games, although the choice of games is quite large.

As a bitcoin user, I really enjoyed playing here at Zencasino since they have a nice selection of games. Also appreciate how they cover live games as well.

It would have been a 10 if the site was able to make their live chat 24/7 and if they can ad more payment options since they only have a few of those. on the site.

For me Zen Casino is pretty solid. The amount of games and providers is great, and I didn't encounter any lag or inconsistency unlike some players that left a review. Verification wasn't a problem, withdrawal time through Skrill was consistent. Helpful support, but sometimes it takes some time to get a response. I enjoyed my couple deposits here, but for me, there are better casinos out there.

My big NoNo about the site is the structure and design. Very confusing layout, and at the beginning I struggled to find all games from a certain provider. Took me a while to figure it out it is under "games" tab, not "providers". The design felt basic to me. All it consists of is huge images of games which feels overwhelming.

With a score of 8, Zen Casino is one of the better online casinos on the market now. One of the best aspects of this site is that it is compatible with every platform on the market. You can use the site on any smartphone or tablet which is better than most platforms that struggle with this kind of design. They also support live chat among the players which is awesome because it builds a sense of community. With the games that are available on the site, that is awesome to see because players have a lot of good choices.

Since Zen Casino got an 8, there are still some negatives for the site. Restrictions are an unfortunate issue that limits the players and the games. Inconsistency is also an issue here because some games are smoother than usual but there are also laggy games. If the Zen Casino devs want to improve their site, you can expect them to do a better job with this and how they respond to those issues. Hopefully, more players will be catered to because some users tend to struggle with the Zen Casino games but you can expect this to improve sometime soon.

The livechat and games. Friendly Team. Cashout is fast and easy. And many more. My number one casino. One of the favorite services could provide. So fast and many slots selection. I would recommend it to all. Keep up the good work.

Fast and reliable service when it comes to processing funds that go in and out of my account.
I don't experienced a delay or lags when placing wagers on slots, not one time, so I'm not that paranoid to go all in lol. I'd always choose to play at Zen more than any other casinos.

I've been playing this casino for a couple of months, everything is fine and satisfying. Sometimes there are long withdrawals. Good choice of games on this casino

Customer care and support are definitely a high priority for this casino. Today, with so many casinos around, you need to have outstanding customer support to stand out from the crowd.

One of the only casinos where Aussies can play certain providers and games, this and other RR Investment casinos big win.
Support seems okay, a little more helpful than Dama NV but it's not live chat as stated on this site.
Different bonuses for different providers each day (just be sure to read the fine print, as always), a max win is standard $3k-$15k, max bet varies but usually around $3 EURO which is fine.
A lot of different deposit methods, some more reliable than others (still looking for my missing funds).
Verification is simple and fairly quick, unlike Dama NV.

If you love certain KICKass titles, give them a go :)

The 6-hour delay for withdrawal (no this isn't waiting time, this is a forced 6-hour delay) is a big negative. They also only process some withdrawal types during working hours, so it sucks when you make a withdrawal at noon Friday, you won't be getting that until well into next week.
Once you reach the highest VIP level, this forced delay drops to 2 hours ... site could make this clearer.
The whole interface is clunky, outdated, and just, odd to navigate, hard to find anything.
Their Terms and Conditions and FAQ contradict each other, brought this up with them but they didn't update it seems. Fine that English isn't a first language (I presume) but not when it's stating the legalities, might need a proofread?

For me the game here was smooth. No problems with downloading, fast withdrawal. So i guess i am satisfied with the game and can recommend this casino

I like the interface, it was quite easy to operate. The withdrawals are also fast, I was able to withdraw my sum just within 24 hours, for me it's a nice moment.

I was not a fan of this casino. Misleading bonus as stated above by another customer. Customer service was poor and length of time to get an answer to a query was very long. I would have to say I am surprised by its overall rating

The casino has a lot of games available, but that really is the only thing going for it. I am hardpressed to add any further aspects which may be considered positive.

There are numerous things here which are an absolute Nogo. First of all the web disign is hard to navigate. By having their own thumbnails for each game it is hard to find the game you want. The filter function does not work properly. I put in Relax Gaming and was also shown Push and BTG games. So very difficult to find the game you want.
Payments are a desaster, I deposited with credit card when the payment gateway went offline and from then on it was impossible to continue depositing, a casino must have a decent payment system. Live Chat is available 24/7 but the answers are basically stereotype and generic. What is absolutely inacceptable is that there is no way to view your game history. No joke, they don´t store the game history so you cant review past games. I have never seen any casino which does not offer this, totally scandalous. Gameplay for me was poor, lost 100 EUR in record time without any bonus round on Microstakes so that sums up a ***** experience. I would not recommend anybody to play here or at the sister site

People play at Zen for the service. Its not that it offers anything crazy new, but its slick and easy. The difference is that customer service WILL get back to me every time, and if there is a problem they solve it right then and there. Love coming to this casino

Nothing. I have no idea why this casino has a high rating on Askgamblers. The site is difficult to use and there are no proper explanations of many basic functions. The worst experience I have had at an online casino in my 10 years of playing.

Misleading bonus. I made the fatal error of accepting a bonus. It could only be played on Quickspin games. I played roulette with my own money, and all was fine until I decided to play the bonus on a Quickspin game. Then my own money became 'bonus' money. and I could no longer play it on any other games. When I tried to play roulette again, my balance in the game showed as $0.
I have accepted bonuses at other casinos before, and nothing like this has ever happened.
The conditions are no doubt buried in their t & c. but something as big as this should have an upfront warning.
This is as close to theft and fraud as I have ever seen. Beware!

Great casino great customer service I am a Australian user and when I went to make a withdrawal it wouldn’t work via visa these guys went above and beyond to give me my payment and paid me through PayPal , no other casino would do this.

Everything is great about this casino just the layout of the games on mobile could be better the pictures are to big and if it had modern setup of showing the games would be much better to function. Other than that, everything is great.

Zen casino is a casino I joined a while ago. They were running a no deposit bonus offer of 5 eur for new players. However, in order to receive the offer you had to completely verify your account, which from one point isn't too bad, as at least then, if you decide to make a deposit, you don't have to worry about verification upon withdrawal. 

At the time I managed to verify my identity but my utility bill got declined, which was strange as I use the same documentation I use for verification in most online casinos and usually don't have any problems with. Regardless, I decided not to pursue further. Until recently.

I was looking through the list of welcome bonuses on Askgamblers and noticed Zen casino welcome offer, which made me interested. Before depositing, I decided to check with support what games I could play with the bonus money and if I still qualify. 
Luckily enough, the casino has live support and I could easily get in touch with them, I didn't even have to wait a minute to get connected. The support assured me that I could get the bonus and that only games that are marked with "Bonus" sign could be played with bonus funds. At first I was a bit cautious but then I saw Narcos and a few other Netent games in the list, so I decided to make a deposit.

Long story short, I made a 40 eur deposit and afterwards I got a notification of the bonus which I accepted- the bonus was 60 eur. Then I decided to play Twin Spin for a balance boost however, I was offered two options- bonus money or real money. I tried to choose bonus money but it showed me that I need to verify myself before receiving the bonus money. First of all it was very confusing that I was able to make a deposit and accept the bonus but had to verify after in order to use the bonus. Secondly I thought it was strange that the bonus money wasn't added to all balance as I didn't know which one to use first if I had the bonus added right away. So since I had deposited already, I went to the profile section and sent another utility bill to verify. Luckily this time my utility bill got approved in less than 20 minutes and I was finally able to play with bonus funds. So first I used my bonus funds on Twin Spin, had a few decent hits but eventually the balance reached 0. Then I went back to Twin Spin with my real money balance and played it till I lost it.

Overall I had a decent time at Zen casino. At the time they have around 200 games that could be played with bonus, which is ok, but I hope to see more known games in the list. I did like the customer support and the session was smooth.

However, I find it very confusing that you're able to make a deposit but not get the bonus unless your profile is fully verified and it's not really advertised much. Also, it's very confusing to have to separate balances for game play rather than having the bonus money added to the entire balance. Won't deposit there again.

Lots of good providers and options of games. No technical issues. Online chat prompt and speaking good English and most importantly, they honour what their T&Cs say in regards to withdraw processing time! I was very impressed. Tired of playing in other sites where they don’t follow their own T&Cs.
You are my favourite casino at the moment so I hope you guys keep improving. Well done!

Not much to dislike, maybe cash back could be on real losses (wagered amount lost) and not on last deposit amount. The race should have more winners so to give more ppl a chance to place.

Love this casino, great slot selection, easy, deposit and fast payout. Can't fault it.
If could change one thing it would be to have BTG's 'Donuts' slot on board. I miss that lot and can't find it at any casino at the moment.

Zen Casino is operating under RR Investments N.V and is one of the good ones out there. They were established in 2017 but I only recently discovered their existence. They are a casino who seems to give a lot of bonuses away and the nice thing is there bonus does not have a max cash out. They seem to have faster withdrawal time frames as well.

The have slots from Netent, Play N Go, Pragmatic Play, Red Tiger gaming and many more. The also offer a welcome bonus of 100% on first deposit and all their bonuses has x40 wagering. Now I like the fact that real money and bonus cash are separate which means you can withdraw anytime you want. After I initially signed up I remember I verified myself immediately, which took less than 24 hours.

They have different deposit methods and you can still claim bonuses using e-wallets here which is a good thing. I claimed the 100% bonus and it was added to my profile. However, once your real funds are done you can only play 2 or 3 providers using bonus funds. You cannot touch, Netent, Play N Go or any other provider which makes it difficult for you to complete wagering.

Live support takes a short while to answer, but they are quick to respond after that and know all the answers and give straight ones too. Unlike other who refer you to terms or copy and paste text from certain pages to answer you.

I have made 2 deposits here but was unlucky. Although I am verified, I have not yet reach withdrawal stage, even with all the free coupons being offered for this site as well. I will deposit here again in future.

The fact that bonus funds can only be used on Betsoft game and another bad provider. Utterly disgusted by this term. They use to allow Netent at least to be played with bonus funds, but that has been take away now as well.

Genuine cashable bonus with reasonable playthrough on most slots. Quickest bank transfer ever from any casino I have played at. It was basically instant! Lots of slot providers and nice staff.

I like Zen Casinos games because they have lots of games that I can play. I say in a lit of my reviews that I like egyptian games because win a lot or maybe I'm just lucky I guess. I especially like the mobile version of this site because I don't see red too much. Red is too painful too look at. Most of all I don't lose much which is cool.

I said awhile ago that red hurts my eyes. The color red and zen don't match if you know what I'm talking about. Also I cannot play on this site when I'm at home in Sweden. Why do casino sites do that huh? Won't that be easy to ask for? I just want to play my games. Same thing when I'm in Ukraine in one time I cant play there while I have my lunch break or something. It's really sad. There is one thing that I do not like about the mobile version, I cannot see most of the menu easily. It waste my time whenever I want to withdraw my money. That also I cannot understand, why does it take so long to get my money? I just want my winnings you know? Why does it take days? Do you guys have loyalty award or something when I play long enough then I can take my money in just one day?

Just started my account on Zen today. I got verified really fast - within 10 minutes.
A lot of different games to chose from and nice layout, really fast and helpful support in live chat!

So far my experience has been only positive. Only slot provider im missing is ELK which is my favorite provider. Apart from that i have nothing to complain about so far!

I found this casino a couple of weeks ago and decided to give it a try because I was in search to find some new main casino and it fastly became one of my favorites for sure, they are preferably new casino running for 3 years so I was a little skeptic in a start and went straight to do Verification Processes by contacting live support and asking them everything I need to know , and they were very helpful since the first second explained to me everything I need to upload and manually opened my verification tab in around 5 minutes after which I uploaded everything and it was confirmed in about 15minutes so big props for them for having great support.
The casino site itself is running like a charm it was an amazing experience playing the slots from most popular providers along with enjoying nice site design while browsing which game should I play oh let's not forgot that they offer Google Authenticator Protection which you can set up on your account and protect yourself.

Their deposit promotions are actually amazing because they separate real money from bonus money and you are only required to wager the bonus 45x without playing (Bonus) section games specifically and not worrying about losing real money in the process. They gave me no deposit bonus too first time I signed up so they take care of new players too and giving them a chance to try out the site before they make deposits plus bonus are fully cashable if you complete the requirements.

The last thing I would like to add on and what caught my attention is their Tournament page who always has high prizes and looks really fun and will try it definitely in the future.

Site design is kinda childish with having mix purple and red color and I don't like it personally would like if there is an option to just change the layout having it black or something like that maybe there is but I was exploring for quite long and couldn't find it.
There is a lot of games that say that they are restricted in my country and found it as a big problem because I don't get those messages at all but they do not forbid VPN usage so you can just go to Opera and play without any problems.

I play casino, and, much more than often, roulette. I can say, out of my experience, that this casino is very good. The support is really friendly. And, there are several possibilities for deposit. I am an ict engineer and, I can only advice you to try this casino. You will have the same nice experience I am doing now. Without forgetting to say that the deposit and withdrawal are really fast.

Everything is ok. I cannot say nothing of negative. Until now, my experience is really positive. My hope is that will remain so..I was playing in other casinos, where it was very easy to see they were manipulated the RNG. Here, so far, those things do not happen.

Awesome casino that I have come into contact with. They are spectacular the support is very friendly with customers and on the target when U require an problem with an bonus or what ever the case might be. They have so many different types of casinos softwares to be chosen from and have a verity of depositing and withdraw options witch makes the casino important. The withdrawal times is most likely just the same as most casinos and the document verification process is very simple and easy to get response on. The registration process is the fastest I have came across so far on my online gambling years and when I have the opportunity to recommend it to then I will surely make it happen so they also join us and have a big party

The waiting time for a withdrawal. And I found it very difficult to find my withdrawal in the menu on my mobile. Sometimes the website was a bit slow. Players from various countries restricted.

The support is friendly and helpfull and there is alot of games on the site, the site looks nice and its easy to use. I like the way you can search games by providers and also that there is alot of games to play while doing the wager. The live chat answers fast and they are helpfull