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YakoCasino

Player Rating 28 reviews
5.3/10
28 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints
What we like
  • Nearly perfect integration across all devices
  • Live chat, phone, and email contact options
  • Secured with SSL encryption
  • Proven fair by iTech Labs and other auditing firms
What we don’t like
  • Large number of restricted countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


YakoCasino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.yakocasino.com
Established
2015
Licences
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority
Company
Affiliate Program
Languages
English, Finnish, German, Norwegian, Swedish
Casino Type
Instant Play, Mobile, Live Casino

YakoCasino is an instant-play online casino with the mission of "breathing new life, colour and fun into the world of virtual casino entertainment." The site offers games from game suppliers such as Microgaming and NetEnt, ranging from multi-million progressives to casino specialties. Most of the games are available on both web and mobile. YakoCasino is available in English, German, Norwegian, Swedish, and Finnish. The casino is licensed by the Malta Gaming Authority, Swedish Gambling Authority and the UK Gambling Commission.

Restricted Countries and Territories

YakoCasino is unavailable to countries like Australia, Italy, France, the United States, and all countries and territories that prohibit offshore online gambling. However, the entire list of restricted countries can be seen in our casino details section.

Mobile Gaming

YakoCasino is designed so that players can access many of their favourite games both at home and on the go. The integration is seamless, meaning that players simply have to open the YakoCasino website on any device to continue playing from where they left off. No app download is required.

Security and Fairness

Players at YakoCasino can rest assured that their personal and financial information is treated with care. The entire website is protected by SSL encryption, the standard for online security. It works by converting private data into unreadable text that cannot be decoded.

The games at YakoCasino are all audited by trusted third-party agencies, such as iTech Labs. These audits are not publicly available on the YakoCasino website, but can easily be found on their software providers’ sites. We have no doubt players will get a fair game here.

StallCation

Complaints

Read the complaints other players have left for YakoCasino. Learn more about complaints.

Show all complaints
YakoCasino - Holding withdrawal for information against Gaming Commissions own rules

Yako Casino which is 1 of 11 sites under L and L Europe is wrongly holding my withdrawal for information on my wealth.

After depositing £2000 over multiple deposits (of which I never received an email asking for information) I managed to win back my £2000 in fair games which can be seen in the history of games and transactions.

However, the second I went to withdraw the money, the email asking for a Wealth check was sent over. If I'm honest, I think this is a horrendous way of holding people to ransom on passing over extremely sensitive information on my bank statements, wage slips, and now more!

I have sent over 3 recent wage slips and 3 recent bank statements of which they then requested even more information.

They have now asked for my savings account details dating back to 01/01/2021 and they also ask for bank statements in PDF form up to today's date, which isn't possible as the bank does arrear statements and not on the day statements in PDF forms (I called and checked)

So after sending more than enough details showing I have the wealth to play, not committing fraud as I've proved my wealth comes from my wages, they are holding Mt withdrawal to ransom for private information to sell to the NSA (National Statistics Agency).

I contact the Gaming Commission who has confirmed that they can't hold withdrawals for this information (please see their website) and also that the information with the dates is more than sufficient.

This is the most controlling and intrusive action I've ever seen with casinos. They refuse to release my funds and highlighted on a live chat that they can keep the money if I don't show them Information which is also against t the Gaming Commission rules.

I have had 5 sleepless nights, worry, and anxiety believing that I would lose £2000 by these nasty and cruel actions... luckily I contact and spoke to a representative at the Gaming Commission that advised that they are not allowed to do and say the things they have.

I have followed up with them and been shit down, so advice on the next steps to be this and then follow the link on their website as well.

staus Unresolved
£2000

Complaint Statistics

Resolved 2
Avg. Amount $ 2,117
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
5.3/10 28 reviews

Top reviews from our players

I would like to comment.

Everything is very good, instant cashout, excellent live chat, good bonus campaign!

Inactive user
10/10

Only got good things to say about YakoCasino - Standard verification check, decent slots, good choice of live tables but most importantly they pay fast! Not to mention there live support is very helpful. 10/10 for me.

Would be great if they did payouts over the weekend.

Fabulous casino for Canadian customers. Have Interac e-transfer which makes Deposits / Withdrawals incredibly easy and fast. Have all BTG games as well as Lightning Roulette - a lot of sites don't have those for Canadians. Love the interface and the casino support.

Really nothing to note. Top notch casino. Other bad reviews are people upset about losing money, I suppose.

Inactive user
1/10

Lots of slots and live casino. nothing other positive

Did not got my first deposit match or free spins as already played at on of their sister sites, dont think this is fair so went on to speak to live chat and the guy I spoke to did not want to know and very rude.

They get one star because it was easy to selfexclude.

No slots available, no table game and no live games. I didn't get the signup bonus and when I asked about it they told me that restricted counties didn't get the bonus and when I told them that I was not on the restricted list they asked me where I was from, I told them and the only thing they said was "Yea then you don't get a bonus sorry". No explanation or anything just sorry and goodbye.

Great choice of slots and live casino. Withdrawal request processed and paid very quickly.

None of my favourite igt games but other than that nothing to dislike

Quick and easy to sign up I like the layout too. I like the bonus offer and 10 free spins to try out the site Before making a deposit..

Free spins mentioned as promotion on sign up was impossible to find and play and know which game is eligible still never got to play them.

I made exact one 10€ and cashout 120€ which was approved on next business day. Very nice.

I like their bonus policy. You can cashout your real money funds at anytime until you don't touch the bonus. They have a very sweet welcome offer. You get 100% and 222 freespins on starburst for just 10€.

The email support answer fast. The 222 freespins were not credited when I made my deposit and live chat was offline. I played at night. Next morning answer email support and issue was solved, also very nice.

They have slots from netnet, microgaming and amatic which runs on the site with no problem.

NBothing. I did not play bec ause the live chat is not available and there seem ot be something with the license


Some basical things seem to be not in order. In the footer it says Yako Casino is operated by Every Matrix NV, which is not true. At the MGA license seal YakoCasino.com does not appear, but it does appear at the license of another operator (L&L Entertainment)...

Inactive user
4/10

Good microgaming games easy to navigate.

You are able to send documents through chat, unlike some casinos. To me that's a plus.

I asked chat support if my 100% bonus will be added automatically, sure enough the chat support said "Yes". I deposited 20 knowing I'll get 40, only to find out that I had to manually get the bonus. Chat support is not 24 hr. I feel cheated. My deposit went very quickly. I don't think I'll deposit here again,unless they make it right. 4 stars out of possible 10.

Hi JONKAT, We are sorry to hear that you have had a negative experience with us. I have reviewed your communication between our support team, and they informed that you would need to choose the bonus at the deposit stage by clicking the bonus option. Should you still wish to receive the welcome bonus, our support team can manually add it if you make a qualifying deposit and contact us before playing with the deposited funds. If you have any questions, our support is available between 12:00 - 23:00 CEST on every day of the week and are more than willing to assist you with anything. All the best, YakoCasino team

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