Xplaybet Casino
- Home to leading software companies
- Live chat is available
- Mobile friendly games
- No withdrawal fees
- Could experience slow support times
Xplaybet Casino is an online casino and sportsbook where members can try a fantastic range of games from video slots and table games to their live casino. The casino is home to a number of well known software providers like Play’n GO, NetEnt, Microgaming, Pragmatic Play, Quickspin, Red Tiger Gaming and Quickspin. The site supports multiple languages and can be enjoyed through most web and mobile browsers. They are fully licensed and regulated by the Government of Curacao.
Restricted Countries and Territories
Unfortunately, there are some country restrictions listed in the casinos terms and conditions which means some players will not legally be allowed to open an account. Some of these countries include France, Curacao, Iran, Netherlands, Singapore, Spain, the USA and the United Kingdom. We will list all the restrictions under ‘more casino details’.
Virtual Games
The games lobby has hundreds of video slots from a list of software providers so there is something to suit everyone. There’s a handy drop down menu which means players can easily select their favourite providers and those who know which games they love can use the search engine to find them quicker. Some of the casinos most popular titles include the Book of Dead Slot, Valley of the Gods Slot, Take the Bank Slot and Gold of Ra Slot.
Their table game variety is also huge and includes traditional and modern versions of Blackjack, Roulette, Poker and Baccarat. In fact, there are far too many variants to even list. Some tables have been themed to make them even more exciting and rules for each game can change so players should check these before they play.
Players who like to try their luck with card games may find the video poker games will also appeal to them. They include games like All Aces Poker and Aces & Eights
Live Casino
Their live casino is home to a range of providers which include big names like Evolution Gaming, Ezugi and Pragmatic Play Live. There are loads of live dealer games to choose from which are all streamed in HD in studios around the world.
Players are brought right into the action and can bet against the live dealers or other real players. Betting limits will vary from game to game but players should find rooms that best suit their stakes.
Mobile Gaming
Xplaybet Casino is also available on the go through most mobile devices which includes the latest iPads and iPhones. The mobile version of their site replicates the web version and includes hundreds of their most popular games and features work the same way too.
There is no need for any additional applications, just a compatible mobile browser will do the trick. This gives players instant access and they will only need one account to use across multiple devices.
Support
Anyone who needs help and assistance can contact the casino's customer support team using their live chat service. If any agent is not available to chat, players can leave a message and an agent will get back to them as soon as possible. Players who require any further assistance can also email the casino as they wish.
Security and Fairness
When it comes to security the casino maintains best privacy practises to make sure their customers get the safest experience possible. Financial transactions and personal information are transmitted using SSL encryption and are stored in a secure operating environment, after being checked with the latest fraud control system.
They also use a trusted random number generator to determine the outcome of their games, this means they will always be fair and random and cannot be manipulated in the casinos favour.
Recommended by experts
Player Reviews
Here is my experience with this casino:
I deposited 2x, won 1.200€ In total, made withdrawal, sent all documents and live chat confirmed that account is fully verified and payment will be processed soon.
After that, this happened:
1. Waited for two weeks for payment of withdrawal. Sent 3 mails to support in that time asking about the withdrawal - no answer. My mails were just ignored.
2. After 2 weeks of waiting, the casino cancelled my withdrawal, just like that and without notifying me why it was cancelled or what I have to do.
3. Live chat not available anymore - standard waiting time when opening the chat is always 66 Minutes, going down to 35 and then to 18 minutes after a while. I waited even longer, refreshed the site after 75 minutes and it told me again that I have a waiting time of 66 minutes…Conclusion: there is no live chat employee anymore, it is just a scam software that makes customers leaving after a few minutes because they don‘t want to wait. If you leave a message via mail, it will not be answered, just like the mails that you write to support.
4. As mentioned - no chance to reach them via mail at all.
I just decided to gamble my winnings away (because I will not get the withdrawal anyway) and not to deal with these scammers anymore. It‘s just not worth it. I hope this casino will close soon.
All in all, this casino is by far my WORST experience ever - folks, please don’t play there!!!
Xplaybet seems like a great online casino with many software providers and managed by Xplay N.V. They cater to the south African market and were recently established. I remember signing up through an affiliate for 20 no deposit spins about 2 months ago however the spins were not credited. Not sure if the campaign finish or if the affiliate just was advertising an offer that does not exist.
The interface looks white and orange and seems to be more their focus is sports betting. When you visit the website your landing page is the sports bet section instead of the casino with online slots etc.
They have live sports betting, virtual sports, tv games, a live casino, and video slots from popular provides like Play 'n Go, Netent, Yggdrasil. Novomatic, Quickspin, Evolution Gaming, and many more. So I think they can cater to any player all over the world, so whatever your preference is, Xplaybet has it all.
Looking at the promotions they offer deposit bonuses on your first four deposits. I remember when I had the issue with the free spins, they offered to add the 20 spins extra to my first deposit as a gesture, but I remember I never claimed this as the wagering was too high. If I remember correctly wagering was set x40 the deposit and bonus amount, which is sky high for me to be honest.
I have not dealt with live chat, to be honest, as they were offline at the time I needed assistance, but the support responded to my emails within 1 hour outside of business hours which I appreciate and was very fast to me at least. I know of others that take up to 48 hours, which is bad!
I hope to deposit here soon and give them a try, but I will refrain from playing with bonuses. Once I test their withdrawals I will update them about my experience in that department.
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Xplaybet Casino Bonuses
Xplaybet Casino: 100% up to €200
I made the same experience, than the other players here. I deposited 100 EUR and received the sports betting bonus. After I fully wagered the required amount I made an withdraw about 640 EUR. After that I got an email to verifiy my account. I sent all the requested documents to the casino and after one week I asked about the status. They told me, that my account was verified and the withdrawal will be processed soon.
Another week later I didn't received my money, all emails from me were ignored, that chat is closed immediately and my account was closed or deleted. I am in contact with the payment provider Pradexx and the license provider, to make pressure about this scammers.