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WinPalace Casino

Average Complaint Response Time: 2 days
Average Complaint Response Time: 2 days

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WinPalace Casino Review

  • Download or Instant Play Casino
  • Reputable Software provider
  • Multi-language options
  • Not the largest game variety
  • Not all games available on instant play
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General info & Latest Promos
Website http://www.winpalace.im
Established 2009
Owner Netad Management Casinos
Casino Promotion

WinPalace Casino is a flexible place to game with options for players within North America and worldwide. US players are accepted at WinPalace Casino with no restrictions and the website is available in a number of languages, so regardless of where players are from, they're able to get started with the casino. Multiple currencies are also accepted including USD, EURO and GBP. 

The game variety is also great at WinPalace Casino, and with Real Time Gaming Software backing them players know that they're in for a reliable gaming experience with superior standards. Plus, with helpful and flexible Customer Service, any issues or questions can be quickly resolved.

Customer Support

You never know when you might have a question or concern when playing at an online casino, and that's why WinPalace Casino offers around the clock support. They can help explain their promotions to players, suggest games, and are always available if players have trouble when downloading the casino or accessing the instant play version. With 24/7 Customer Support players never need to wait to receive answers to their questions, especially when choosing the live chat option that connects them with a chat operator almost instantly. Otherwise, email and phone support are available as well with toll-free numbers for players in the UK and the US which are also in operation 24 hours a day.


With Real Time Gaming Software at WinPalace Casino, players know that they will receive a quality gaming experience. It's reputable, reliable and is well-known for its 3D graphics which are high-quality, with fast animation speed and sound quality that plays noises that would be heard in any top brick and mortar casino. Like most of the online casinos which use Real Time Gaming Software, WinPalace Casino has both a downloadable or instant play version of the software so players can give the casino a try regardless of the operating system they use, and don't have to commit to a download if they're worried about conserving the memory on their computer.


WinPalace Casino has both a download and an instant play version of the casino which have over a 100 casino games. Not all of the games are available on the instant play version, and naturally, not everything that's there delivers exactly the same quality of gaming you get from a downloadable software, but is a comparable alternative. All of the games at WinPalace Casino are available to play for free or for real money. The game sections are divided into card and table games, classic slots and video slots, progressives, video poker and keno. The instant play casino focuses primarily on slots, though some of the other varieties are available there as well. Real Time Gaming is constantly adding new games to their development cycle, and as they do that, WinPalace Casino is taking them on to make sure they remain on the cutting-edge with their games!


Casino details
More Casino Details More details
  • Website

  • Software

  • Deposit Methods

    ClickandBuy, MasterCard, Neteller, Paysafe Card, Ukash, Visa Electron, Visa, Skrill
  • Withdrawal Methods

    ACH, Cheque, Neteller, Skrill
  • Withdrawal Times

    EWallets: 2-5 days

    Bank Transfers: 5-10 days

    Cheques: 21-28 days

    Pending Time: 5-10 days

  • Restricted Countries

    • Asia
    • Australia [1]
      • New South Wales
    • Belgium
    • Estonia
    • Italy
    • Puerto Rico
    • Slovakia
    • South Korea
    • Spain
    • Sweden
    • Switzerland
    • United Kingdom
    • United States [55]
      • Alabama
      • Alaska
      • American Samoa
      • Arizona
      • Arkansas
      • California
      • Colorado
      • Connecticut
      • Delaware
      • District of Columbia
      • Florida
      • Georgia(US)
      • Guam
      • Hawaii
      • Idaho
      • Illinois
      • Indiana
      • Iowa
      • Kansas
      • Kentucky
      • Louisiana
      • Maine
      • Maryland
      • Massachusetts
      • Michigan
      • Minnesota
      • Mississippi
      • Missouri
      • Montana
      • Nebraska
      • Nevada
      • New Hampshire
      • New Jersey
      • New Mexico
      • New York
      • North Carolina
      • North Dakota
      • Northern Mariana Islands
      • Ohio
      • Oklahoma
      • Oregon
      • Pennsylvania
      • Rhode Island
      • South Carolina
      • South Dakota
      • Tennessee
      • Texas
      • U.S. Virgin Islands
      • Utah
      • Vermont
      • Virginia
      • Washington
      • West Virginia
      • Wisconsin
      • Wyoming
  • Casino Type

    Download, Instant Play, Mobile
  • Manual Flushing

  • Currencies

    US dollars
  • Languages

    English, German, Italian, Spanish, French
  • Licences

  • Company

    Netad Management Casinos
  • Established

  • Live Chat

  • Contact

    Support Email: [email protected]

    USA Toll Free Telephone: 1-888-8359940

    UK Freephone Telephone: 080-823-436-19

    Germany Toll Free Telephone: 080-018-231-47

    Spain Toll Free Telephone: 900-951-558

    France Toll Free Telephone: 080-091-1204

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WinPalace Casino Reviews by Players


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hajnrih 1378 reviews
Reviewed on February 22, 2015


WinPalace casino is one of the many online casinos that I joined when I first started with online gambling. They offer the famous Real Time Gaming software platform. I was an inexperienced gambler at that time and I made an account in any casino that offered some no deposit bonus. I can’t say that I had any problems here at first. I downloaded the software. Made an account and redeemed the no deposit bonus coupon. The money was added instantly to my account and I was ready to play. I don’t remember what no deposit bonus it was but I do remember the max cash out from the bonus was 100 dollars. That was a pretty descent amount so I decided to try my luck. I started playing some of my favorite RTG games and was very lucky from the start. Cleopatra’s Gold gave me a few good bonus rounds and my balance was rising.

Next I tried Count Spectacular and also had some good wins. In a few hours I managed to meet the wager and had 110 left on my balance. I was very happy with this and contacted live chat support to see how I could withdraw my winnings. Their live chat is very good and they are always online. The operator explained the whole procedure to me so I sent the required documents and made my initial deposit of 21 dollars via Neteller. I was very happy when I got an email from them in which they stated that my documents were approved and my withdrawal would be processed.


From there on I waited for more than one month for my withdrawal and it never came. After various excuses from their support agents I decided to close my account here and get my deposit back. Their manager told me in one conversation that I should make another deposit and play more so that they would process my withdrawal sooner. That was complete nonsense and I didn’t want to have anything more with them. They closed my account and I waited for my deposit to be refunded. And I am still waiting but my deposit will never come.
lorrieas 2 reviews
United States
Reviewed on January 5, 2015


SHADY SHADY SHADY!This casino is owned by Netad, who also operates Casino Titan.I recently paid and played at Casino Titan and ALL of the Feature Guarantee games were LOCKED!!They showed on the menu before I deposited money, but after I made the deposit they were locked out!I contacted Live Chat and was told the Feature Guarantee games were "under maintenance".Ok, oh well....I played anyway over the course of 3 days and lost.

Three days later, I go to WinPalace, deposit $26 and guess what???All the Feature Guarantee games are locked!!! So, I go to Live Chat and ask why.The rep says they're "under maintenance"RED FLAG!I then ask the rep a question I already knew the answer to, "Are you affiliated with Casino Titan" and Rose (the rep) says "No we are not connected".LIAR LIAR PANTS ON FIRE!So I repeat myself....SHADY SHADY SHADY!Why are they locking the Feature Guarantee games?Because they PAY OUT WELL, that's why.I dare a WinPalace casino manager to answer this review!My username is lorrie42000.I can't wait for someone from Casino Titan, WinPalace or Netad to tell me why the best games have been "under maintenance' for 5 DAYS.I work in IT and would love to talk with their code monkeys and programmers to find out why software won't work for 5 DAYS!Ridiculous excuse!

DON'T PLAY with NETAD (Casino Titan, WinPalace, Golden Cherry, Begado, Slots of Fortune, Slots Jungle, Grand Macao, or Jackpot Grand)I should file a Complaint and ask for both deposits back for this underhanded activity and rogue behavior on their part.RUN AWAY FROM THESE PEOPLE!
LilianInThaHouse 657 reviews
Bosnia and Herzegovina
Reviewed on August 29, 2014


Win Palace Casino is another casino from Real Time Gaming with a very bad reputation. Here at AG you will find a number of complaints for this casino. Even though I have an account here for a very long time I made a deposit only a few days ago. To be honest I didn't have any intention of depositing here. But this casino will offer free chips often. I am a person who will always accept something that is free.

The last time I played in this casino it was 25 free spins for the slot Aladdins Wishes. It’s a very interesting slot game and I managed to cash in about 25 dollars from these free spins. I kept playing this slot for a while. During my play here I got the free spins bonus 3 more times and when I moved on to the next game my balance was about 60 dollars. The next game I chose here was green light. Another great 20 payline slot. Just like on Aladdins Wishes I had a lot of luck here too. After about half an hour or more playing here my balance went up to 150 dollars. After a start like this meeting the wager wasn’t hard. I spent a total of 3 or 4 hours playing here before I met the wager requirements. I had a max. 125 dollars to cash out. Now I needed to make a deposit to be able to withdraw my wins on my e-wallet. I did that using Neteller and made a minimum deposit of 21 dollars.

The next time I logged in on my casino account I noticed that my wins were confiscated and that on my balance was only my deposit of 21 dollars. I contacted their live chat support where I was told that I have broken some rule and they directed me to their terms and conditions without some real explanation. Because of this I decided to uninstall their software and forget about Win Palace for good.

Thank you for sharing your experience.

In this situation seems like your winnings were voided as you played excluded games (the games that were not included to that no deposit bonus like table games - ex. Black Jack, Video Poker, or Roulette, Bacarrat etc).

Before playing with the bonus, you need to check which games are included (you can check this in the cashier or just contact our customer support 24/7 and they will gladly assist you with any question).


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