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WinPalace Casino - Giving me the runaround with my payment

RESOLVED
Complaint Info
Disputed casino WinPalace Casino
Reason Delayed payment
Amount $ 800
Posted on June 6, 2015

On April 30, 2015 my withdrawl for $800 was approved. I am now feeling like I am getting the run around from "Adrianna V." at winpalace casino about my withdrawal. At first, they claimed the bank had the wrong account number and that's what the hold up was. Then, when I disputed that, because they had a copy of a void cheque to verify that they had the correct number all along, their story changed and they claim that the bank had already sent the wire transfer. Well, of course they hadn't. I would notice a deposit of that amount. They stated that they needed a copy of my bank statements from April 30 until present. I cooperated and sent the required documents. I even reiterated the fact that I have made multiple deposits and have played since my withdrawl request. So, that wouldn't be an issue, as I am seeing with others who have issues with this particular casino. I really hope you can help me! Please and thank you.
I have been a loyal customer of theirs for a few years. This is my first withdrawl. Ever!

Posted on June 5, 2015

Hello Bobbyw,
I will check your issue with finance department and get back to you shortly with more information.
Regards,
Anita

Posted on June 5, 2015

Thank you. I appreciate the help very much.

Posted on June 5, 2015

Thank you for your patience. I will let you know as soon as I have updates.
Anita

Posted on June 5, 2015

Waiting patiently Anita. Good to hear from you. Thanks again.

Posted on June 5, 2015

Never in my wildest dreams did I expect to see resolve so soon. I have received ALL my winnings. It was just deposited into my account. This web site rocks! Thank you to Anita!

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