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Complaint #108 WinPalace Casino

405 Euros Payment declined

By Miguel A.

11 years ago

Message on forum

Last year (november/2014) I made a withdraw requested that was denied with the "90 business days review" excuse. So, i wait untill the end of this process and made a new withdrawal request in the amount of 405 Euros on 28/04.
Two weeks later I received an email from James Corden, from the financial department, saying that "we could not approve your last withdrawal request since your activity in our casino recently has dramatically decreased."
I really need your help to get my money.

Here are the emails sent to me by them:

[email protected] 27-11-2014
Para: ****@hotmail.com
[email protected]

Dear Miguel,

I would like to inform you that as per our decision as Finance Department your last withdrawal request was denied and the requested funds were reimbursed to your playable balance as we are reviewing your account.

This process might take up to 90 business days.
As soon as we have any updates regarding your account we will inform you via email.
We are sorry for the inconvenience.

Sincerely,
James Corton
Finance Department

De: [email protected]
Enviada: terça-feira, 12 de Maio de 2015 10:42:21
Para: ****@hotmail.com

Dear Miguel,

Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.

In order to withdraw further winnings you should play more in our casino.
We apologize for the inconvenience.
In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here.

Best regards,
James Corton
Finance Department

Disputed Casino WinPalace Casino

Reason Declined payment

Amount €405

Discussion

User name

migarouca

• Portugal

11 years ago

Hello,
I can confirm that i received my 405 Euros today.
Thank you for your assistance in this matter.

Regards,
Miguel

User name

WinPalace Casino

• Representative

11 years ago

Hello,
I was informed by finance team that your withdrawal has been approved.
Please confirm when you receive the funds.
Thank you,
Anita

User name

WinPalace Casino

• Representative

11 years ago

Thank you
I will check it with finance department and get back to you shortly with more information
Anita

User name

migarouca

• Portugal

11 years ago

Hi Anita,

My username with WinPalace is < removed >

WinPalace Casino Complaint Stats

Resolved 36 / 86

Avg. Amount $861

Avg. Complaint Duration 78 days

Avg. Response Time 3 days

WinPalace Casino Complaints

See all complaints for this casino

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Hello,

Please kindly note that we could not approve your last withdrawal request since your activity in our casino recently has drastically decreased.

In order to withdraw further winnings you should play more in our casino.

We apologize for the inconvenience.

In case you have further questions or concerns please feel free to contact us or visit our website to check our Terms and Conditions by clicking here.

Best regards,

Adrianna Van De Kamp
Finance Department

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