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WinPalace Casino - Declined payment due to "drastic decrease in activity"

RESOLVED
Complaint Info
Disputed casino WinPalace Casino
Reason Declined payment
Amount $ 500
Posted on May 26, 2015

Hi, I've previously deposited $1000 into winpalace and after playing and winning some money, I decided to make a withdrawal. And after a LONG AND INTENSIVE wait, $500 was approved. So I made another withdrawal request of $500. By then, my balance was back to the $500 left as I've lost all my winnings. But this time, my 2 withdrawal requests (in the span of 2 weeks) were declined due to the above stated reason. I then used live chat to find out more and "Terry" told me I have to deposit more to make a withdrawal. This sound to me like a whole lot of bullshit but I decided to enquire on the amount I have to deposit in order for me to withdraw my $500. At this point, he couldn't even give me an answer. I don't really think this is a very "attractive" incentive for us to continue playing in the casino. So please help me out here. I would like to take out my $500 from the casino without putting anymore money (which I cannot withdraw later).

Posted on May 22, 2015

Hi JuicyDown ,

I will check your account and get back to you shortly.

Regards,

Anita

Posted on May 22, 2015

Alright thank you, I will attach pictures of my conversation with Terry

Posted on May 22, 2015

These are pictures of my conversation with Terry

Posted on May 22, 2015

I'd like to kindly ask you to make a new request for withdrawal.
I will follow up on that.
Thank you
Anita

Posted on May 22, 2015

Withdrawal requested.

Posted on May 22, 2015

Thank you.
Will let you know as soon as it's approved.
I'd like to apologize for this inconvenience and confusion, we'll try to process your request asap.
Regards,
Anita

Posted on May 22, 2015

Alright, thank you

Posted on May 23, 2015

*update* I've logged into my account and it says that request for withdrawal has been approved but no signs of money in my account yet. Account balance is $500 less.

Posted on May 25, 2015

*Update* Account balance in casino is $500 less and shows withdrawal approved but still no email to say that any payment is approved or transferred.

Posted on May 25, 2015

Hi,
I confirm that the withdrawal was processed.
The money should be in your bank account within a few days.
Please comment here when you get the funds.
Thank you
Anita

Posted on May 25, 2015

Alright, will update once the funds are in my account.

Posted on May 26, 2015

Funds received. Complaint resolved. Thank you :)

Posted on May 26, 2015

Hello,

That's great news. I'm glad you got the money.

Feel free to get in touch if you need any further help.

All the best,

Anita

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