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William Hill Vegas

0
CasinoRank
6.6
Player rating 25 reviews
Complaint response 8 days avg.
We objectively review and rate online casinos, thanks to our CasinoRank algorithm built on over a decade’s experience working with casinos and players alike. Get the truth. Then play.
What we like
  • No withdrawal limits
  • Mobile-friendly
  • Top-tier software providers
  • Live chat open 24/7
What we don’t like
  • Large number of restricted countries
  • General
  • Payments
  • Games
  • Customer Support
  • Responsible Gambling

Languages

English, Finnish, German, Hungarian, Japanese, Polish, Spanish, French, Russian, Czech, Slovenian, Serbian, Romanian, Chinese, Portuguese

Established

2008

Licences

Malta Gaming Authority

Affiliate Program

Casino Type

Instant Play, Mobile, Sports, Live Casino

Deposit Methods

Visa, MasterCard, Maestro, Paysafecard, Neosurf, Todito Cash, PayPal, Skrill, Neteller, Payz, Apple Pay, EPS, instaDebit, Sofort, Trustly, Giropay

Currencies

Australian dollars, Canadian dollars, Euros, British pounds sterling, Hong Kong dollars, Japanese yen, US dollars

Withdrawal Methods

Bank Wire Transfer, Visa, MasterCard, Maestro, PayPal, Skrill, Neteller, Payz, instaDebit

Withdrawal Times

EWallets: 0-24 hours
Bank Transfers: 3-5 days
Cheques: 7-10 days
Card Payments: 3-5 days
Pending Time: 24-72 hours

Withdrawal Limit

No Limits

Software

Playtech, Games Global, Ash Gaming, Evolution Gaming, IGT (WagerWorks), WMS, NextGen Gaming, Blueprint Gaming, William Hill

RTP

Publicly audited

Live Chat

Contact

Support Email: [email protected].

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Gamstop

William Hill Vegas is one of the most iconic online casinos on the web. As part of the massive William Hill brand, William Hill Vegas offers an unprecedented number of exclusive video slots, plus many other slots and games from IGT, WMS, NextGen Gaming, Microgaming, Evolution Gaming, Ash Gaming, and Blueprint Gaming. All of these can be played directly through a web browser, and some of the games are even compatible on mobile. Players here can depend on William Hill’s professionalism and fast support team. William Hill Vegas is licensed under the government of Malta.

Restricted Countries

Due to exceptionally strict regulations, William Hill Vegas has had to restrict a number of countries including Belgium, China, Denmark, France, Hong Kong, and the United States and its territories. The full list of prohibited countries can be seen in the casino details section below.

Virtual Games

William Hill Vegas has a massive array of high-definition video slots for every kind of player. They are home to a growing collection of exclusive titles that cannot be found anywhere else, including Gorilla Go Wild, The Pig Wizard, and Lucky Duck slot. Many of these are linked to the site’s massive Vegas Millions progressive jackpots. Players will also find many well-known titles like Foxin’ Wins, Medusa, Merlin’s Millions, and White Knight.


Table game lovers can choose from some of the most popular casino games at William Hill Vegas. These include Blackjack with 21+3, Three Card Poker, Ultimate Texas Hold’em, and 3D and 2D Roulette. Additional table games can be found in William Hill Games.


Players looking for something different can try William Hill Vegas’s range of video poker games and other specialties. These are Jacks or Better, Joker Poker, and Keno, among many others.

Live Games

Players wanting the most realistic gaming experience possible can enjoy Live Blackjack, Live Baccarat, Live Casino Hold’em, and Live Roulette directly through the William Hill Vegas website. These games have the same rules typically found in land-based gaming establishments. With interactive chat features, wide bet ranges, and real-time play, these live games are the closest you can get to actually being in a casino.

Mobile Gaming

William Hill Vegas loves mobile players. Those who have a compatible smartphone or tablet will find dozens of their favourite slots on the William Hill Vegas mobile site. No app downloads are required; players just have to visit the website in a mobile browser and can start playing in a matter of seconds no matter where they are.

Support

We are impressed with the customer service at William Hill Vegas. Players can count on a live representative being available day or night, ensuring that no issue goes unsolved for long. The fastest way to get in touch for most types of inquiries is through live chat, but players can also call the casino directly with a UK freephone number/international number or send them an email.

Security and Fairness

William Hill Vegas protects players with 128-bit SSL encryption, the same security technology used by all reputable online companies. Additionally, the casino’s servers are protected with a high-end enterprise-level firewall, ensuring that no one can gain access to sensitive information.


William Hill Vegas uses only games from reputable gaming vendors, all of which are routinely audited for fairness by independent testing agencies.

Player Reviews

6.6
25 reviews
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Date
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Player rating
mr.cringe
2 years ago
10

Well, you can visit a website similar to KTO Lottery, here, you will be provided with a full range of online lottery betting types that are popular at the KTO house as well as the amount of bonuses that each type carries. again. From there, it is possible to make a choice of which type to play according to your ability as well as receive great rewards.

susannemoreau27
3 years ago
7

William Hill Vegas offers a very professional take on online casinos so it’s easy to be familiar with for me. It also has great promotions that accommodates my style of casual gambling so I feel right at home here.

The only problem I have is that it only has license to operate in the United Kingdom. I much prefer that it has a wider reach because I plan on moving between countries around Europe.

norathemechanic
3 years ago
6

As most bettors know, William Hill is probably one of the most well-known platforms that people play on. It has a solid history which is why its website is clean and easy to navigate. When it comes to playing the games, the selection is wide which is awesome for new and older players alike.

Payment options, promos, and bonuses are all pretty solid which retains the player base. It’s not a surprise that William Hill has maintained its popularity over the years because they provide a solid casino experience to the players they have. Hopefully, it can continue to improve.

You might have seen that the score is rather low despite the positives that we detailed. There are many gaps within the site despite its popularity and positive qualities. The site itself is rather plain which is surprising from such a big entity as William Hill.

Hopefully, they can improve on this so they can entice some players to stay. When it comes to the experience, the William Hill platform is underwhelming given its stellar reputation. It can improve with a few tweaks. William Hill was overall underwhelming hence the score but it does have the potential to bounce back.

saraplay
5 years ago
8

Me first review!
Wanted to say big thanks to support team. I had big withdraw problems, but everyone helped me so fast, that my money was in bank account in three days. I like how efficient and quick everything is. I like the formality and that i can see my recently played games. So i never forget where did i win big :)
Thank you. One of my favorite online casino!

Leno
6 years ago
1

Nothing, anymore !
William Hill, has continually moved the goalposts on their bonus offerings, hiding the actual wagering requirements within the small print, although the initial offer ads, simply state the wagering x** etc. it does not now necessarily apply to the actual bonus, but x Free Spins "winnings" !

Should be renamed William Hell !
William Hill should be renamed William HELL, given there devilish ways in exploiting their already fiendish wagering requirements for their so called "Free Spins"
Although several of their headline ads state wagering requirements of 30x etc., one would naturally assume this is 30x "bonus awarded", as per prevaling industry standards across the board.
However, within the small print, on some offers, it now says wagering xx times "Free Spin Winnings"

For example, on being awarded "10 free spins" @ 10p each, during their Festive wheel promotion, although it stated 20x wagering i.e. 20x£1 bonus - NOT SO !
Because, having won over the £20 wagering requirement before converting to cash on the 10 free spins, unless one has read the "moved goalposts" in the small print T&C's, this "new wagering requirement" meant that having won £10 during the free spins, this effectively meant the wagering requirement was actually 20 x the winnings of £10, ergo, £200, therefore, the wagering requirement was actually 200x, because of the 20 x "free spin wins", rather than the initially assumed 20x bonus.
Customer support were useless, with the unhelpful and in-appropriately named "Christian" continually referring to the small print T&C's etc. In addition he would not supply a surname, employee number, or indeed even escalate to a line manager/supervisor or take an official complaint, constantly citing "not allowed to" give out any of this info !
Accordingly, I have closed my online account with 'William Hell", and in addition, will certainly not be using any of their high street stores ever again, in spite of doing so over many years. !
I appreciate bookmakers are there to make money, and they have done so on many occasions from my account. However, I detest the way WH can "reel us in" and tempt us back to their site with apparently good freebie offers, that turn out to be a lot less than implied.

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adrianbfei
7 years ago
10

Playing at William Hill a long time now, Fantastic site, great games, bonuses every few days, lots of buy-in's, tournaments, free spins the lot! Honestly feel I will play at William Hill for the present and future.Would encourage others to join William Hill to enjoy what they actually offer for players, even ones who don't spend a fortune at the site.

Most games are available including some exclusives. Personally enjoy Reg Tiger games so that's also a plus for me. I get 5eur bonuses for 3 day periods every so often just as an example of the fun bonuses they add-on.

Fast Verification. Many Deposit Options. Fast Withdrawals. Would personally recommend William Hill to UK and Irish players!

Great Site!

The only negative i have about William Hill is that Live Chat can take sometimes up to 90 minutes to get an agent to respond. Otherwise no problems here whatsoever.

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Dgprob148
7 years ago
10

I have been gambling online for a while and I can honestly say williamhill has been the best experience for me. Never had any issues to even have to contact customer service. The payout rate is really decent! Just won £400 from £6 just last night :)

Nothing! Williamhill online is the best of the best.

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kentyburg
7 years ago
8

Today, I played for the first time at william hill vegas Casino and I was highly delighted with withdrawal processing time.

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Juulya
7 years ago
8

The Live support is great, very helpful and competent. Having a decent range of games and the greatest design. Recommended!

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casinogurl
8 years ago
10

Spent a bit of money with these guys recently, as well as withdrawn money successfully. Really got no complaints here, their bonuses are clear and the terms transparent compared to other comparable sites, it's easy to see exactly where you are with wagering requirements and winnings are always released immediately for me.

Happy customer, which is rare for me - have had some shocking experiences online with others!

utubecomment21
8 years ago
1

I got to the Live Roulette table and proceeded to place a £2 bet. A black came in and I won, or so I thought! It took my £2 (showed in my account balance) and after mins of still waiting for my win, I looked in the history and it showed a £1 bet and the winning number to be Red.

After talking with the Pit Boss I then proceeded to call customer service (UK) who could only tell me same thing the Pit Boss told me, that I had made one £1 and the number was Red. After some raised volumes on the phone I managed to get a full refund of £2 from UK Customer service and told them I won't be using William Hill again.

It's not just the money, it's who else are they doing this to? And if my bets are being mismanaged, what confidence do I have in them?

bertrandospaventa
8 years ago
7

I got my money in 3 days! I win all the time on there also. I don’t know why I didn’t think of this before… Try the slots, I always start with £20-£30 on the snack time game to get the money up a bit more, then I play and win big on the genie game! It’s brilliant :)

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Inactive user
8 years ago
1

The fact you can use paypal is great for me.for quick deposits and withdrawals if you ever get the chance !

Games are tight as hell, poor bonus runs after chasing for ages to get them ! unbelievable payouts they were so low almost a joke ! i would not sign up to this if a new player

jason5022
8 years ago
9

Safe and secure. Good selection of games. Good design. Good chat support.

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StarLucky
8 years ago
4

The only reason I played there is because of the live casino, because I really liked it, and the scratchcards was good too.

I lost my account because I didn't fulfill their high verification expectations, though I sent the documents three times already, and I was verified before. I got annoyed and left this casino. Don't recommend it because of the frustrating age verification.

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raverbabe
8 years ago
8

I only recently begun playing with William Hill again after a break of several years. This wasn't for any major reason but simply a case of me already being a regular at both Corals and Paddy Power, two casinos with extremely similar on-line offerings that I have been perfectly happy with in terms of support and withdrawals - there just didn't seem a big need to spend a lot of time at William Hill as well considering I've heard many dissenting voices regarding their service the past couple of years.

On first look I was impressed - the website is well designed, probably not quite as good as Corals but better than Paddy Power and far better than Ladbrokes who are another obvious competitor here in the UK. Games wise all the main slots are here with the exception of NetEnt but I already have more casinos than I can count to play those games.

I'm unsure why the Vegas, Casino & Games sections have been seperated in the way they have as they are all basically just part of the casino - there's even a new "Macau" option now which I've yet to try but I'm sure it's just more of the same really.

A nice feature for UK players is the ability to withdraw your winnings in William Hill shops. All you need to do is sign up their "Link" feature, which you can do with a loyalty type card or simply with a username and password, then take your ID into the shop the first time around. Corals and Ladbrokes also offer this but as far as I am aware there is no daily limit at William Hill(depending on the amount of cash in the store obviously!) whereas the maximum at the other two is set at £500.

I was keen to find out how long it took to process a regular withdrawal as this one of my major criticisms of earlier William Hill on-line sites. The FAQ states one working day for Skrill and Neteller and my single recent withdrawal was received in less than half that time - a drastic improvement.

One thing I don't like which is common to pretty much all of these bookmaker casinos is the fact table games are limited to those offered by Playtech. These blackjacks have been beyond cruel to me barring the old fantastically lucky session and whilst I'm sure they are just streaky in the extreme I really have no desire to give them another chance any time soon. The roulette is marginally better and the video poker does have some attractive features such as the half double option which is quite rare on-line, but overall most of these games feel pretty cheap and nasty to me.

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Devillanova
8 years ago
6

I have known William Hill for a long time since I played on their sportsbook. After getting some wins, I have succesfully withdrawn them which is the most important issue, as I believe.

It's a pity that it took me about five times to withdraw my winnings via bank transfer. Though it didn't spoil the whole picture, it sucked.

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bantu1957
8 years ago
5

Games selection, quality, fast withdrawals /PayPal/.

Never received a bonus, free spins etc. Played there for years and left a lots of GBP.

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honestdude
9 years ago
5

I enjoyed playing here, games are fun, relaxing and customer service is helpful although a little low to respond.

They advertise bonuses on their web sites that don't exist.
They also advertise, and so does AskGamblers, that they accept withdrawals through instadebit but I just got off with Joanne in chat and she confirmed that we cannot withdraw using Instadebit.
Then I wen back and chatted with Gio and he said they do but there's a 5 to 10 day time lapse. I find their withdrawal times are too long so I probably will stop playing there and go back to bet365. :}

For that reason. I rate a 5.

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fb_10208620206122256
9 years ago
10

No complaints. Fast answers to questions and quick withdrawals just how I like it.

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Tenaladytart
9 years ago
7

Brilliant range of games, reliable company, takes PayPal which is always a huge plus to me, over all not a bad site you know you are playing in a reputable casino and for me that's important nothing worse than playing somewhere, winning big and fretting over whether you'll get your money or not.

Don't like their 6 hour pending period for withdrawals. A site as big as will hill should have the decency to not allow reverse withdrawal. Plus customer support are useless most of them haven't a clue about what you are asking and they don't seem to care either. Will play here again though if there is a good promo going.

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moujan
9 years ago
2

Quite evasive to let me withdraw my money to Germany, arguing that my bank is not allowing the payments, what is completely false.

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katemak
9 years ago
8

Who doesn't know about well known casino William Hill, casino we can trust, well I do, just seeing their license they have, I think we shouldn't be worry I guess, still having UK Gambling license and Gibraltar one so I think that's says it all. They are one of the oldest casinos and I do know about them long time ago, but honestly from the entire casino out here I can’t decide any more where to deposit, where first. I do have account at William Hill Vegas long time ago and that was in period when they were running free bonus which of course I gladly accepted.

Back then every game software were new to me, so didn't know much about Microgaming or the other software, so the free chip I lost pretty fast. While I browsing the next few months ago I wanted to deposit in some casino which I haven't yet so that way I saw one advertise about William Hill casino and decided to make deposit there. At first I was having trouble to sign in because it was really long time ago from my first play there, but with a little help from live chat I managed to sign in and start playing. I doubt that I was eligible for some kind of bonus, just because my account was really old, so I didn't even asked the support so I made one deposit of 30 euros and wanted to try my luck on Cherry Blossom game.

I wanted to play some of the WMS games but seeing they are all 20 liners I decided to try my luck on Cherry Blossom, yet another 20 liner slot, which I prefer the 25 liner but WMS are different then WGS games so only 20 liners slots. My 30 euros went so fast, just because the game was giving only dead spins. I didn't even hit the free spins feature, well what to expect, I was playing with 0.60 cents, so around 70 spins and my money has gone. I can’t say I had good time here, but I guess that, that day Lady Luck wasn't near me, well that's luck I guess, we can’t be lucky in every casino we play. They are great casino, but as for bonuses I wouldn't say so, but again, great casino we can trust. Good luck!

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vilijem
10 years ago
6

Always new games available, and some neat exclusive games in Vegas section, never had any problems depositing or withdrawing.

I have noticed and experienced Payout ratios have decreased in Casino section, (I have noticed because I read the Help sections with RTP), Games and Vegas section are not very friendly with returns when I compared same games which pay and hit noticeably better on other casinos.

Bad bonuses that do not attract me anymore.

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JK121212
10 years ago
8

There's not many casinos like with William Hill. A ton of games, really good bonuses, and the support team is one of the best. I've seen players from all over the world play here and it's been around long enough to have built up good credibility and trust. I'd def give this place a try if for nothing else the awesome deposit bonuses when you start.

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William Hill Vegas Complaints

  • resolved

    0 of 1

  • avg response

    8 days

  • avg complaint life

    8 days

  • avg amount

    213 USD