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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

The casino offers are very welcoming for new users, and a very big extra is the WEFT staking that you receive after wagering on the site. They have all the big providers.

Our team loves bringing all the big-name providers under one roof just for you. Thanks for your kind words. They motivate us to keep up the good work and ensure our casino remains your top choice.

user avatar

It's a good casino, with good token stake system, it's worth to play here, and earn tokens while just playing and stake the tokens for more ones... :D

A dark mode would be great, the cash out's are fast, bat it would be even greater if there would be an instant cash out system on the site, that's all. :)

Thanks for the awesome feedback! We're thrilled you're enjoying the token staking system and earning more while you play — it's exactly what we aim for! Your suggestion for a dark mode is appreciated. We're always looking to fine-tune our services to make your experience even better. Thanks for sharing your thoughts and having such a good time with us!

user avatar

Fast payout, many slots and providers. Simple and quick check after registration. Clean and easy to use website. You can earn good interest with the casino's own token.

So far there have been no complaints! Even if there were difficulties or problems, they were always solved by the support guys. Its biggest problem is that there is no dark mode. :D

Thanks so much for your glowing review! We’re really proud of how quickly and smoothly our site works, from sign-up to play. It’s great to hear you’re enjoying the games. We hear you on the dark mode suggestion — something for us to think about to make your experience even cooler!

user avatar

Weiss Casino stands out with its sophisticated presentation of games and services, offering a premium and refined gaming experience to its players. From the moment you enter the virtual lobby, you're greeted with a sleek and modern interface that exudes elegance and professionalism.

The casino boasts a diverse selection of high-quality games from leading software providers, ensuring that players have access to the latest and most popular titles across various genres. Whether you're a fan of classic table games like blackjack and roulette, or prefer the thrill of cutting-edge video slots and progressive jackpots, Weiss Casino has something to cater to every taste and preference.

In addition to its impressive gaming library, Weiss Casino also prides itself on offering competitive promotions and bonuses that enhance the overall value for players. From generous welcome packages to ongoing promotions and loyalty rewards, the casino ensures that its patrons are well-rewarded for their patronage and loyalty.

Moreover, Weiss Casino places a strong emphasis on customer satisfaction, providing prompt and efficient customer support services to address any queries or concerns that players may have. Whether you need assistance with account management, game rules, or technical issues, the dedicated support team is available around the clock to assist you with professionalism and courtesy.

Overall, Weiss Casino delivers a first-class gaming experience characterized by elegance, sophistication, and exceptional service. Whether you're a seasoned player or new to the world of online gaming, Weiss Casino offers an inviting and rewarding environment where you can relax, unwind, and enjoy the thrill of casino entertainment at its finest.

Limited Payment Options: Some players might find the available payment methods at Weiss Casino to be limited or lacking in diversity, potentially leading to inconvenience for those who prefer alternative banking options.

High Wagering Requirements: The casino's bonus terms and conditions may include high wagering requirements for bonuses and promotions, making it challenging for players to fulfill these conditions and withdraw their winnings.

Wow, what an incredible rundown! We take pride in the sophisticated atmosphere we’ve crafted at WEISS. It’s heartening to know you appreciate the effort that goes into our promotions and customer support. We’re here to keep making your gaming experience nothing short of first-class. We will consider your suggestion regarding payment methods!

user avatar

The Weiss casino is reliable
- Fast in/out payment's
- Helpful support
- Good bonus system
- Also the potential inherent in the WEFT token

Overall, I am satisfied with this casino.
I can just recommend.

The deposit costs/fees are a little higher than usual.
- Bonuses received after a cash deposit cannot be played, only after they have been rolled over according to the requirements.

Greetings! Thank you so much for your feedback! We truly appreciate you taking the time to share your thoughts. We're always striving to make WEISS the best experience for our users. So, could you share a little more detail about the specific bonus offer with which you were not really satisfied? Your insights are precious to us. Thanks!

user avatar

Their token system is awesome. You can get back some money while you enjoy playing on it. They have many providers you can choose from as well as live games and sport betting too.

Maybe their support team could be more professional. Sometimes they aren’t helping at all just confuse you with different copy pasted answers. That's all

Greetings! Thanks for such warm words about the token! We are working on improvement all the time!

user avatar

An outstanding casino with perfect games, they always provide the best. Fast support, and instant payment. I always enjoy it when I play here, Gates of Olympus is the best

Hello! Thanks for the review! We are happy to provide you with your favorite game!

user avatar

One of the best casinos I ever played. They fast when I withdraw my money and their support is kind and helpful. I am satisfied with the site and I will continue to use it.

Hello, Sadem! Nice to hear about your smooth experience! We appreciate your review and that you are a loyal user of WEISS!

user avatar

This is a very good casino with very fast and friendly support. They have a huge range of slots and a huge sports betting range. The deposit is extensive and very fast, as is the payout. I can only recommend the casino

Hi! We're thrilled to have you on board at WEISS Casino! Your feedback are crucial in shaping the platform, and we truly appreciate you taking the time to share your thoughts. Thank you!

user avatar

It's quick and easy to win big with little money. You can play many casino games in it, what a stimulus for the eyes and mouth they respond quickly and are also helpful. Fast payment in and out. Better than better with bonuses.

Hi! At WEISS, we're always striving to enhance our slot games collection, elevate the quality of customer support, and provide better payment options to ensure your experience with us is nothing short of fantastic. Your feedback means a lot as we continue to improve and make your time with WEISS even more enjoyable. Thank you!

user avatar

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