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Weiss Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 841 reviews
9.6/10
841 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Fast withdrawals
  • Supports multiple payment methods
  • 24/7 live chat
What we don’t like
  • Deposit fees may apply
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Weiss Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://weiss.bet
Established
2023
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, French, German, Spanish, Hungarian, Indonesian, Japanese, Polish, Portuguese, Russian, Turkish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
VIP / Loyalty Program
Loyalty Program

General Information about Weiss Casino

If you’re searching for new online casinos, check out our review for Weiss Casino. The casino is fully licensed and regulated by the Government of Curacao. It takes all the precautions necessary to ensure your personal information and financial data are always safe. 

When you visit the casino, you can select your preferred language, and the casino supports a list of them. The site is available on most devices. You can log in or register directly through your web browser or use your smartphone or tablet device if you prefer mobile casinos. You can also check out their welcome bonuses before you register. 

Below is our online casino review, so you can read all the essential information you need before you get started.

StallCation

Complaints

Read the complaints other players have left for Weiss Casino. Learn more about complaints.

Show all complaints
Weiss Casino - Delayed and limited withdrawal request
In total I made 5 deposits that went smoothly and each took maybe 30 seconds before the money landed at the Weissbet account.

After a few days I started the verification process and it got accepted in reasonable time. After that I wanted to make a withdrawal.

On the 7th of august I decided to make my first withdrawal, at that time I had around 2900 $ at my account and was planning to make a full withdrawal of that amount. The options I had choosing a ton of deposit options was no longer an option, instead there is only two withdrawal choices to be made. Either thru SEPA ( banktransfer ) or thru VISA/Mastercard. No problem I thought, that works for me.

So when trying to withdrawal the amount, I got an error message saying that I can withdrawal maximum 1186 $ thru SEPA or 500 $-something thru VISA/Mastercard.

So I contacted the agent support thru chat and asked them what is this about and why can´t I withdraw the amount of my choice, why is there a limitation? The answers I got was all over the place. Blaming the clients deposit provider, some nonsens policy they have ( but couldn't be found when reading on the policy pages ) etc. In the end I said alright, enough reading all these excuses, I'll just start the first withdrawal process with 1186 $ thru SEPA ( bank transfer ).

We've reached day 3 now with my withdrawal request still being in the "in progress stage" meaning Weissbet has still not even begin to handle the withdrawal, even though they have all the information they need to do so. I can still delete the withdrawal, which is what these kind of casinos want. Delay, delay, delay waiting for you to delete the withdrawal request and then start gambling again so that they can win the money back.

Reaching out to the casino a few minutes ago asking for some clarification on why my withdrawal request has still not been processed, the answers are once again really vague to say the least. Saying that "the withdrawal ACCEPTING process not only depend on Weissbet" but then go on to refuse answering who ells it depends on if not them.

In conclusion. 1. The casino have a ton of deposit options to choose from and it takes seconds to deposit money into the casino account. 2. The withdrawal process is limited of which options you can use. 3. The withdrawal process is limited to how much money you can withdraw. 4. The process is not being processed even though days have passed and you've proved everything they asked for.

I had no problem with Weissbet until I decided to make the first withdrawal request, which is the most important ask for a casino. Imo nothing ells matter if the casino doesn't handle the players withdrawal requests in a proper way.
staus Resolved
$5200
Weiss Casino - Withdrawal Delayed for a Month
Dear AskGamblers Team,

I am reaching out to request your assistance in expediting my withdrawal of $4,000 USD, which I initiated on September 1st—nearly a month ago.

In recent months, the withdrawal times at Weiss Casino have significantly increased. In 2023, a $10,000 withdrawal would be processed within a day or two. Now, I consider myself fortunate if the €4,000 per week withdrawal limit, as stated in the casino's "Account, Pay-outs, and Bonuses" terms, is honored. According to their policy, Weiss reserves the right to split payments and process them in daily installments, not exceeding €4,000 per week (https://weiss.bet/apb).

On September 1st, I requested a withdrawal of $4,000 using the same USDT BSC method I have used for both deposits and previous withdrawals. My KYC was completed back in 2023, and I have successfully made several transactions since.

However, by September 11th, my request was still marked as "In progress." I contacted my VIP manager, who forwarded my request to expedite the transaction to the appropriate department, but no progress was made.

On September 16th, I followed up again, as my withdrawal had been pending for more than two weeks at this point. My VIP manager assured me that she had done everything possible to expedite the process, but it appeared she had limited control over the situation.

On September 19th, I reached out to the live support team, who could not assist and referred me back to my VIP manager. I also requested an explanation for the delay, but I am still awaiting a response.

On September 24th, after contacting my VIP manager once more, I expressed my desire to withdraw all my funds and mentioned that I would file a formal complaint if the issue was not resolved promptly. Remarkably, within 15 minutes of this message, I received an email requesting an additional "High Check" KYC. I promptly submitted the required documents, which were approved within 15 minutes. Despite this, I continue to wait.

It has now been four weeks, and the one-week payout deadline has long passed. I have not received any updates or explanations, and neither my VIP manager nor the support team has been able to resolve the delay.

I kindly request your assistance in contacting the casino to expedite the withdrawal process. Additionally, I would appreciate your help in ensuring that the withdrawal of my remaining balance (approximately $7,860) is processed smoothly and within a maximum of two weeks.

Thank you for your attention to this matter. I look forward to your prompt assistance.

Best regards,
Manfred
staus Resolved
$11805

Complaint Statistics

Resolved 11
Avg. Amount $ 2,984
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

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Player rating
9.6/10 841 reviews

Top reviews from our players

Weiss casino is not my the first choose of the internet online casino, but after a few no good tries I finally found casino, where I can by a freedom player with wisdom of the perfect support.

Hi there! We are constantly working and are glad to have become your top choice! Your smooth and great experience is a key priority!

user avatar

The site design and the game repertoire is very good, lot of provider on the site. The cashout system is great, you can withdraw crypto, fiat and it's fast as possible.

The support is very helpful and answer as fast as they can.

Hello! Thank you for the feedback! We are glad you found your favorite games and suitable payment methods! Also, thanks for mentioning how helpful the support was!

user avatar

One of the best online casino that I've ever played on. Tons of opportunities and a really great welcome bonus! I want to mention the support service especially, they are helping me always in a few seconds.

Greetings! Thanks for the review! We are glad you like the bonus system and support service! Your support is important for us!

user avatar

Weiss is characterized by a wide selection of games, quick deposits and withdrawals, and very helpful customer service. Flawless technical execution on both desktop and mobile devices, simple and clean design. Buying tokens is also a great opportunity to increase your profit by up to 300%. Overall, I think the designers and dreamers of the casino did a very professional job.

Hello! Thanks for the review! We are glad you like all the aspects of WEISS, and thanks especially for mentioning the WEFT token! We are working to provide the best user experience, and based on your reply, we are on the right track!

user avatar

I would say the casino was not pleased right away, they gave bonuses for which you can not play with wager X40, you can't keep a client with such promotions...
There are many other casinos with better bonus conditions, simple in design, nothing is surprising. I won't say how about the game, it's good that I didn't have time to make a deposit, I think I won't.

Hey there! Thanks for taking the time to share your thoughts. We really appreciate it! To better understand your concerns, could you please elaborate on the specific bonus you're referring to? We offer a variety of bonuses designed to reward our valued users. Your input will help us pinpoint any areas where we can enhance our offerings.

user avatar

Great casino. Friendly support. What more? Enjoyable slots, live games very good. I can only recommend weiss.bet for everyone who wants to have a great time.

Greetings! Thank you for the review! We are happy to see you had such a great experience at WEISS! Support of loyal users is much appreciated!

user avatar

Excellent casino, great and varied games with incredible graphics, very clear fast customer service. I recommend this casino to everyone who wants to have fun and make profits at a reliable casino.

Hello! Thanks for your feedback. We are glad you found the games you like and appreciate your recommendation!

user avatar

Have fun playing here, there's a lot of games and they provide instant crypto withdrawal which is so important for most of the players. There is a rakeback in WEFT Tokens as well.

Support members most of the time can't really help us out with our problems and we got copy paste answers but I'm pretty sure it will be better in the future.

Hi there! We are glad you like gaming and withdrawal speed and mentioning the WEFT token! Thanks for your feedback!

user avatar

I love the weft tokens. Very unique very different. Quite authentic. I’ve never played on a site quite like this one before. It stands out from the rest.

Nothing. It’s very easy and different and fun :) the uniqueness this casino holds is what makes them stand out from the rest. So I don’t have anything negative to say about Weiss.

Hello! Thanks for the feedback and for mentioning the WEFT token. Your great experience is important to us! Thank you for the support!

user avatar

I like its design, which is adapted so that you have very good mobility in the casino, in addition to the fact that its options are clear and precise, which makes browsing a pleasant experience for the entire public, in addition to having a wide range of slots and a lot very prominent providers with a high rtp to users. What I also really liked was the possibility of using cryptocurrencies and the efficiency of their payment and deposit methods, which I personally have never had any problems with, it simply deserves a 10/10, an excellent casino.

Greetings! Thanks for such a great review! We are glad you found the most suitable payment methods for you and your favorite games! Your support is very important for us!

user avatar

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