Wazamba Casino

Good day everyone, today I make a complaint against Wazamba Casino because they have not paid my withdrawals after 7 bussiness days. This is extremely worrying since I can't contact their support team in no way, when I ask in live chat about my withdrawal, their agents keep giving automated answers and emails aren't answered. My account doesn't require verification neither...

I'm really desperate and I consider AG team my last possible solution in this team, hopefully I get paid by Wazamba Casino soon, thank you very much to both parties for taking your time to read this, I wish you all a good rest of your day.

I have not been able to access my account since 16/6. Chat operator informs me it is closed for unknown reasons.

Since this I have been through a very long and stressful email correspondence leading nowhere.

23/6 they requested my bank details to do a "manual" processing of my funds. This is not my deposit method, and despite my trying to explain that norwegian banks do not accept transactions from casinos, they would not listen. Which is pretty weird, considering transactions are their job if you work in a payment team.

8/8 I gave them my bank details for a non-norwegian bank.

14/8 I received an email confirmation of the funds transferred to my bank.

Now almost 3 months later I have never received the funds. They refuse to acknowledge this. I sent proof with bank statement which I attached here.

They are also claiming my account is reopened, however I am not able to log into it. Probably had 10 rounds back and forth with the same boring stuff where I show the screenshot of the error message. Attaching this also. They also refuse to acknowledge this fact.

They have never given me insight to my account balance etc, despite my repeatedly requesting it.

I have tried absolutely everything, being as helpful and forward leaning as I can. But I am seeing no result.

My funds must be sent to my bank details or crypto address without further delay.

I deposited 500€ on August 19th, played for a couple of days, and was able to raise the balance up to 750€. At that point, I decided to withdraw my winnings, though when I was trying to create a withdrawal request, I got an error message saying that my account was restricted.

I've tried to contact the support service, but they gave no explanation of the restriction and have suggested I pass verification, though when I'm accessing the verification page, it says that verification is not required for me and thus doesn't provide me an option to pass it. I've made a few more attempts to contact support via email, but those were just ignored.

Games are still available to me, and I went down to 700€ since the withdrawal attempt, but I would still like to withdraw what I currently have on my balance.

Dear AskGamblers team,

My casino account was closed while it still had a balance of €100. Since then, I have sent multiple messages requesting the withdrawal of these funds.

On June 3rd, the finance department informed me that the withdrawal would be processed manually. Since then, I have contacted the casino almost daily to follow up, but I have received no further updates.

At first, the casino claimed it had not received the required information by email; however, I have proof that the email was sent (and can provide it). Later, I was told the issue would be handled within 3 days. It is now June 15th, and I have been waiting for this withdrawal since May.

I kindly ask that the €100 owed to me be paid without any further delay.

Thank you for your help.

Best regards,