General Information about Vinyl Casino
Vinyl Casino is an online casino fully licensed and regulated by the Government of the Autonomous Island of Anjouan, Union of Comoros.
The casino supports a long list of languages, so you can select your native once you arrive at the site. You can log in or register directly through any device, including web and mobile. You can use the latest smartphones and tablets to access their mobile casino site.
One of the perks of Vinyl Casino is its VIP program. You will start at Bronze, but depending on your activity level at the casino, you can work your way up to the top level, Diamond, for exclusive rewards and benefits along the way.
For more facts before you play, check out the online casino review below.
Payment Information and Options at Vinyl Casino
The casino supports a wide variety of payment options, including the latest web wallets and debit cards. It’s also a crypto casino, so you can deposit and withdraw using more options.
The minimum deposit starts at 10 EUR, and the same applies to withdrawals. Withdrawals are processed depending on your VIP status. We have listed the limits for each level above, and it runs on a 90-day period. You can have three pending withdrawals in your account at one time.
Withdrawals will be processed within 3 working days, providing all the conditions have been met, including the verification process. The finance department processes withdrawals Monday to Friday, 6 am to 5 pm
Customer Support at Vinyl Casino
If you need help or support, the casino has a live chat feature which is open 24/7. It is harder to locate than what we’d like to see as you need to go through to the Help Centre first. Find the . topic you need help with, and you’ll see the live chat option within there.
The good thing is that it does give you more of a chance to browse the casino's most-asked questions. But, if your question is more complex, you can go through to a live chat agent at any time.
Additionally, the casino has email support. The option can be located in the same area as live chat, and the casino aims to respond as quickly as possible.
Games at Vinyl Casino
The casino is home to a selection of games, including online slots, table games, live casino games and exclusive titles.
When it comes to gaming providers, we were impressed! The casino is home to all of the industry's known names and upcoming studios, so we’re confident that you’ll find online slots and games to enjoy.
You can list the gaming providers and see which ones are available in your country. You can also filter games in alphabetical order or reverse order and list them by how many games are available in your country. If you know what game you want to play, you can use the search engine. The search bar can also find providers and categories.
The casino has an exclusive section of games you’re unlikely to find anywhere else. So, if you’re looking for something different, it’s the place to be.
It’s not just about the slots! If you’re into live casino games, another impressive selection of rooms can be enjoyed throughout different intervals of the day.
Vinyl Casinos Commitment to Responsible Gambling
The casino takes responsible gambling seriously, and we have listed the tools above that you can use when logged into your account.
They have a responsible gambling page at the foot of their casino, which you can use to find tips on staying in control of your spending. There’s also a series of questions you can answer. If you answer yes to any of them, it’s worth checking the external organisations the casino has listed for help and support around gambling addiction.
I seem to win a reasonable amount, so the payout on the games is good. The VIP manager was good until they demoted me as soon as I won. Site layout is good. Good selection of games.
The most ridiculous and restrictive withdrawal policies I have ever come across. Initially, I was assigned a VIP manager who would fast-track my withdrawals, for this reason, I felt confident to deposit more. I am now sitting with a large balance, and can only withdraw 500 every three working days, despite usually depositing significantly more in a session. My first withdrawal was requested last Thursday and I have not even got so much as an email. Customer support seems non-existent when you're winning and they're great when you're losing.
I may update this review if I am proven to be wrong but so far the withdrawal experience is diabolical! It's not even every three working days, there is a delay of three days after a withdrawal, also.