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Delayed payment again by 2 weeks


1 year ago

This is the second time. I literally submitted a complaint not long ago. They apologized and everything's fine but I thought they were gonna start taking extra measures with my account due to what happened but I guess here we go again. Payment was delayed by 2 weeks. At this pace I will never cashout my money. Either cash me out my whole account or respect your general conditions where you say that you cashout in 3 to 5 business days. I have been loyal to vinyl ever since I started the online casino. I don't want to have to submit a complaint everytime I want to cashout money.

Disputed Casino Vinyl Casino
Amount €1500

Discussion

User name

Dear all,

Following an email confirmation from the complaint's submitter, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

User name

Dear @Mario2002,

Please let us know if there are any updates regarding your ongoing complaint. In case you fail to respond within the given timeframe, please be notified that we will consider your case resolved and it will be closed accordingly.

Kindly note that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

User name
Dear Mario2002,

Thank you for bringing this to our attention.

We sincerely apologize for the longer-than-usual processing time and for any inconvenience caused by the withdrawals' delay.

We would like to inform you that we are looking into your request.

We kindly request that you remain patient as we endeavor to complete the withdrawals as soon as possible.

Thank you for your patience.

Kind Regards,
Vinyl Casino Team

Vinyl Casino Complaint Stats

Resolved 11 / 11
Avg. Amount $1,395
Avg. Complaint Duration 8 days
Avg. Response Time 1 day

Vinyl Casino Complaint Summary

Most user complaints about this operator fall under the Payment category.
So far, 11 out of 11 complaints in this category have been resolved.
This operator's average complaint duration is 8 days, while the average duration across all operators is 8 days.

Vinyl Casino Complaints

See all complaints for this casino
Delayed payment of three 500 EUR withdrawals
I am submitting a new complaint regarding three Skrill withdrawal requests of €500 each, for a total of €1,500, which are still showing as pending/processing.
The withdrawals were requested on:
- September 21, 2026 – €500
- September 22, 2026 – €500
- September 23, 2026 – €500
As of October 7, 2026, all three withdrawals are still being processed.
This is not the first time I have experienced significant withdrawal delays with Vinyl Casino. I previously submitted a complaint through AskGamblers concerning earlier delayed withdrawals. That complaint was closed as resolved after those specific withdrawals were eventually paid.
However, in that previous complaint I had clearly stated that I still had a substantial remaining balance to withdraw and that the withdrawal delays were a recurring issue. Unfortunately, immediately after the previous case was resolved, the same problem happened again with these three new withdrawal requests.
I have already contacted Vinyl Casino support regarding these withdrawals. I was informed that the Finance Department was handling them and that two of the requests had been escalated because they were already outside the normal processing timeframe. However, no specific payment date was provided.
These withdrawals are being made via Skrill. I am simply requesting that Vinyl Casino process and pay the outstanding €1,500 without further delay.
I am attaching a screenshot of my payment history showing all three withdrawal requests, their dates, amounts, and current processing status.
Status rejected Rejected
€1,500
Withdrawal delay
Hello,

I am submitting this complaint regarding repeated and excessive delays with withdrawals from Vinyl Casino.

I currently have three Skrill withdrawals pending:

€500 requested on 4 September 2026
€500 requested on 5 September 2026
€500 requested on 6 September 2026

The total amount currently pending is €1,500.

As of 16 September 2026, all three withdrawals are still shown as being processed.

I have contacted Vinyl Casino support several times. I have repeatedly been told that the withdrawals are in the queue, that the Finance Department is processing them, or that they are in the process of being credited. However, I have not been given a concrete payment date.

I would also like to point out that I played exclusively with real-money funds and did not use any bonus, as is my usual practice. Therefore, there are no bonus wagering requirements to verify or complete.

Vinyl Casino has previously paid withdrawals to me through Skrill, so the issue is not whether my Skrill account can receive payments from them. The issue is the repeated and excessive processing delay.

This is also not the first time I have experienced serious withdrawal delays with Vinyl Casino. I previously contacted support regarding delayed withdrawals under ticket number 55561240. Those earlier withdrawals were eventually paid, but the same problem has now happened again.

I also still have approximately €3,236.58 remaining in my Vinyl Casino balance, which I intend to withdraw. I am not playing with this balance while waiting for the outstanding withdrawals to be processed.

Moreover, the very slow withdrawal processing makes it extremely difficult to withdraw the remaining balance from my account. Since only a limited number of withdrawal requests can be active at the same time, and considering the current processing times, withdrawing the entire remaining balance could take an unreasonably long period. At this pace, recovering all the funds currently held in my account could take months, if not considerably longer.

I am not asking for any bonus or compensation. I am simply asking Vinyl Casino to process and pay the three outstanding withdrawals of €500 each, for a total of €1,500, without further delay.

I can provide screenshots showing the withdrawal requests, their dates and status, my casino balance, and conversations with customer support.

Thank you.
Status solved Resolved
€1,500