AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Videoslots Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi there OOBY! Thank you very much for your feedback. It's terrific to hear that you're enjoying our abundance of games, our Casino team is constantly working on adding more games and improving the layout in order to provide the best experience possible so it's always great to hear back from satisfied players. We understand that it may be inconvenient to verify an account sometimes but our customer service is available at all times and are always happy to help in case you have any queries or require assistance, alternatively you can send us an email at [email protected] and we'll do our utmost to assist you as quickly as possible. Kind regards, Team Videoslots
In terms of game selection, layout and just generally the overall feel to the casino, it may be the best one around. Also, you just genuinely feel that things are honest and trustworthy which is not a feeling you get on all casinos.
The biggest downfall: where are the bonuses?
I get it that there's a weekend booster thing but it's not that great really.
I've been here a month and made frequent deposits amounting to about €1800 because I do really like the site. However, since the 1st deposit bonus there hasn't been another offer of a deposit match or well anything at all.
It's disappointing because as much as I like the site the most important thing will always be value especially for high spending players.
I will have to play somewhere that offers these such things and it really is a pity that this major downfall exists
Hi 7DEUCE20! Thank you for your review. It's lovely to hear that you feel safe with us, like our games and how the site looks. We appreciate your constructive feedback in regards to the bonuses we offer as well. Right now we have an automated bonus system in place. We also have the Clash of Spins and Battle of Slots for our players to join and use to win some rewards in. Thank you again for your review and please do not hesitate to reach out if anything. You can always reach us through Live Chat or by sending an email to [email protected]. Kind regards, Team Videoslots
Instant withdrawals. Amazing super nice support team :) Freeroll battles running all day. Players have always opportunity to win some wager free extra spins. Even more opportunity with Freeroll - sitt and go battles, and every Monday and Thursday, and of course mystery Fridays. It's amazing that we can play always and have opportunity to get some free rewards without needing deposit every day.
What I don't like is that we can't use anymore turbo in battles. It's so boring, taking too much time to finish battle. Maybe to think about giving some extra rewards for active players. And maybe some gift on birthday :)
Hi MONCHYKA, Thank you for your kind review! We are very happy to hear that you enjoy our casino and the battle of slots that we offer! We also thank you for the constructive feedback regarding some parts in the battles and bonuses. Please don't hesitate to contact us should you have any questions. You can always reach us through Live Chat or by sending an email to [email protected]. Kind regards, Team Videoslots
Literally every game you can hope for, fast withdrawal, and plenty of payment methods.
Fast customer service, nice rewards. This is quite simply one of the very best casinos on the web
A lot of documents requested a lot of time. Their match bonus is not very good it works in increments and yeah is very underwhelming. Not much more left to say
Hi DANNYCUFC! We are so happy to hear that you are happy with our casino and the experience we offer our players. We really do appreciate any constructive feedback so thank you for your words about the bonus and as well. Please don't hesitate to contact us should you have any questions. You can always reach us through Live Chat or by sending an email to [email protected]. Kind regards, Team Videoslots
Videoslots holds Licenses in Malta, UK, and Sweden which is truly admiring, considering the strict criteria.
Customer support is easy to contact, and they are doing a fine job in resolving customer issues.
It is pretty easy to navigate through the website, and you can easily access everything.
The Theme & Design are pretty neat.
The Mobile experience is enjoyable, and there are no issues.
The VIP program does not have many features (if any), and this is quite important for many players, including me.
The lengthy registration process could be truly frustrating for some people as it requires several minutes to fully complete each step.
Hi WEGAMBLE! Thank you for your constructive feedback. We always strive to improve our casino and customer experience so hearing our players' thoughts on where there's room for improvement is truly much appreciated. Once again, a big thank you for taking the time to write us a review! Please don't hesitate to contact us should you have any questions. You can always reach us through Live Chat or by sending an email to [email protected]. Kindest regards, Team Videoslots
Hi. I've been an online player for almost 8 years. I visited all the world's and renovated casinos. There are great casinos doing this without a doubt, but why not look like that when Videoslots is the king of them all.
Why? Professional team, payouts within 1min (I use Skrill), a huge selection of games, casino battles is the best fun. The right player is not missing anything here. I spend a lot of time here and there is no casino that would make me change this place. Everything that others have to offer, you will find here and much more.
Tournament prizes, Weeknd Booster, many FS, etc. I'm happy here and the credibility of this casino is 100%. I wrote this review in spite of what I could read in other reviews and show the way to those who are looking for something special about playing.
There is the only little thing that this casino does not have and other casinos do, and that is regular deposit bonuses. They are actually not needed at all for the right players. Here you will make yourself rewards that are not subject to any spins and all you win is yours. That's great.
Hello LUDWATOR, Thank you for the 10-Star review! We are delighted to hear that you are a happy customer. We place a high priority on quick cashouts as we know that this something that our customers value highly. It's also pleasing to hear that you are a fan of our extensive collection of games and of the different features that our Casino offers. Thank you once again and should you ever have any questions or concerns, please do not hesitate to reach out to us via our live chat or by sending an e-mail to [email protected] Best Regards, Team Videoslots
What can I say that hasn't been said! My fave casino.
- The easiest casino to prove my address for a indian first nation in canada!
- Massive selection of games
- Fast withdrawal
- Chat is fine
- The "trophies" are awesome
- Amazing how they show your own rtp.
- The games run nice and smooth!
- Just an awesome casino all round.
- After months of playing and numerous times giving my documents they've asked for them again and taking quite slow. This happens to be the 1st month I'm up too.
- Games run a mildly lower RTP than other casinos. (I think because of the generous free money on the trophies)
- Seem to be disorganized as I've gotten numerous different emails asking for the same documents.
Hi MITCHYBRETT, Thank you for taking your time to review our casino. We are glad to see your positive feedback! If you have any further feedback, do not hesitate to contact our 24/7 live chat. Best regards, Team Videoslots
Like a lot about this casino.
It has all the slots jackpots and live games!! I was easy verified and no bother withdrawal. I like that you can go in and check each games rtp% and your individual rtp for each game.
Great casino!! Seems very fair and would recommend to anyone!!
Probably the only negative I can give is I play on my phone.
I found I had to open a game to get my account balance!!
It's not that I can see on the home page!!
Hello KYNOD, Thank you for your review. We are delighted to hear that you are a fan of our wide selection of Jackpot and Live Games. Likewise, it's good to hear that the verification process has gone smoothly for you -- when it comes to withdrawals, we have a dedicated team that works tirelessly to ensure that our customers get their money as fast as possible. We also believe in transparency at Videoslots, which is why we were one of the first Casinos that put up RTP for all games on our site. It's great to hear that this is appreciated! As for seeing your balance on your phone, this should be easily viewable if you click on the three horizontal bars in the top left corner. Please try it out and if you have any issues, do not hesitate to send us an e-mail to [email protected] Have a great day!
I have been suffering from lunophobia since 2000. I've tried a lot of things, so it's pretty hard to surprise me. I like to play big. This casino provided excellent conditions for VIP status, namely cashback and bonuses. They know their job perfectly well.
He hit the jackpot on slots, the winning was a big sum. I didn’t like that one transfer failed to withdraw the deposit. It was necessary in parts, it took two days more than expected.
I don't think I can say many good things about this casino apart that having many available games other casinos don't have and very well designed casino
Update: Very well designed Casino and have most of the provider to play, battle slots are awesome and very friendly live chat, I highly recommend this Casino to try
-Unprofessional customer service but kind
-the payout system in case of any issue doesn't exist
-they don't follow their Terms and conditions policies
-payment department extremely slow and you can't get in contact with them
Update: I like everything about it I did a bad review before because I played from a restricted countries and two month waiting but I get the dollars to be fair it is a very trustworthy casino you wont loose your money in it. I only wish they will make it available in lebanon as well. Thanks
Hi Ahmad121212, Thank you for your review. We are happy to hear that you have changed your view of our Casino. It's understandable that you were frustrated if you had some issues, but it's fantastic to hear that these have been solved to your satisfaction now. Hopefully, we will be able to offer our services in Lebanon one day, but that will of course depend on external factors, such as the country's legislation. Once again we thank you for your review. Have a nice day!
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Massive game selection, game layout is well made, shows stats of games that you have played showing RTP% and the biggest wins on that particular game.
They need constant verification requests even though the account is verified. From time to time withdrawals get lost and they do not allow you to withdrawal through other payment methods.