AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi WEGAMBLE! Thank you for your constructive feedback. We always strive to improve our casino and customer experience so hearing our players' thoughts on where there's room for improvement is truly much appreciated. Once again, a big thank you for taking the time to write us a review! Please don't hesitate to contact us should you have any questions. You can always reach us through Live Chat or by sending an email to [email protected]. Kindest regards, Team Videoslots
Hi. I've been an online player for almost 8 years. I visited all the world's and renovated casinos. There are great casinos doing this without a doubt, but why not look like that when Videoslots is the king of them all.
Why? Professional team, payouts within 1min (I use Skrill), a huge selection of games, casino battles is the best fun. The right player is not missing anything here. I spend a lot of time here and there is no casino that would make me change this place. Everything that others have to offer, you will find here and much more.
Tournament prizes, Weeknd Booster, many FS, etc. I'm happy here and the credibility of this casino is 100%. I wrote this review in spite of what I could read in other reviews and show the way to those who are looking for something special about playing.
There is the only little thing that this casino does not have and other casinos do, and that is regular deposit bonuses. They are actually not needed at all for the right players. Here you will make yourself rewards that are not subject to any spins and all you win is yours. That's great.
Hello LUDWATOR, Thank you for the 10-Star review! We are delighted to hear that you are a happy customer. We place a high priority on quick cashouts as we know that this something that our customers value highly. It's also pleasing to hear that you are a fan of our extensive collection of games and of the different features that our Casino offers. Thank you once again and should you ever have any questions or concerns, please do not hesitate to reach out to us via our live chat or by sending an e-mail to [email protected] Best Regards, Team Videoslots
What can I say that hasn't been said! My fave casino.
- The easiest casino to prove my address for a indian first nation in canada!
- Massive selection of games
- Fast withdrawal
- Chat is fine
- The "trophies" are awesome
- Amazing how they show your own rtp.
- The games run nice and smooth!
- Just an awesome casino all round.
- After months of playing and numerous times giving my documents they've asked for them again and taking quite slow. This happens to be the 1st month I'm up too.
- Games run a mildly lower RTP than other casinos. (I think because of the generous free money on the trophies)
- Seem to be disorganized as I've gotten numerous different emails asking for the same documents.
Hi MITCHYBRETT, Thank you for taking your time to review our casino. We are glad to see your positive feedback! If you have any further feedback, do not hesitate to contact our 24/7 live chat. Best regards, Team Videoslots
Like a lot about this casino.
It has all the slots jackpots and live games!! I was easy verified and no bother withdrawal. I like that you can go in and check each games rtp% and your individual rtp for each game.
Great casino!! Seems very fair and would recommend to anyone!!
Probably the only negative I can give is I play on my phone.
I found I had to open a game to get my account balance!!
It's not that I can see on the home page!!
Hello KYNOD, Thank you for your review. We are delighted to hear that you are a fan of our wide selection of Jackpot and Live Games. Likewise, it's good to hear that the verification process has gone smoothly for you -- when it comes to withdrawals, we have a dedicated team that works tirelessly to ensure that our customers get their money as fast as possible. We also believe in transparency at Videoslots, which is why we were one of the first Casinos that put up RTP for all games on our site. It's great to hear that this is appreciated! As for seeing your balance on your phone, this should be easily viewable if you click on the three horizontal bars in the top left corner. Please try it out and if you have any issues, do not hesitate to send us an e-mail to [email protected] Have a great day!
I have been suffering from lunophobia since 2000. I've tried a lot of things, so it's pretty hard to surprise me. I like to play big. This casino provided excellent conditions for VIP status, namely cashback and bonuses. They know their job perfectly well.
He hit the jackpot on slots, the winning was a big sum. I didn’t like that one transfer failed to withdraw the deposit. It was necessary in parts, it took two days more than expected.
I don't think I can say many good things about this casino apart that having many available games other casinos don't have and very well designed casino
Update: Very well designed Casino and have most of the provider to play, battle slots are awesome and very friendly live chat, I highly recommend this Casino to try
-Unprofessional customer service but kind
-the payout system in case of any issue doesn't exist
-they don't follow their Terms and conditions policies
-payment department extremely slow and you can't get in contact with them
Update: I like everything about it I did a bad review before because I played from a restricted countries and two month waiting but I get the dollars to be fair it is a very trustworthy casino you wont loose your money in it. I only wish they will make it available in lebanon as well. Thanks
Hi Ahmad121212, Thank you for your review. We are happy to hear that you have changed your view of our Casino. It's understandable that you were frustrated if you had some issues, but it's fantastic to hear that these have been solved to your satisfaction now. Hopefully, we will be able to offer our services in Lebanon one day, but that will of course depend on external factors, such as the country's legislation. Once again we thank you for your review. Have a nice day!
Videoslot's is still a solid casino its been a while just thought I'd do an update its still very fluid , has a gigantic selection of slot games ,
customer support is great very professional , and there's so many neat features too many to list , cashouts are a breeze , and the list goes on and on.
I'm very Sceptical when it comes to choosing a casino but at Videoslots I feel comfortable its a warm environment to play in
and I've been with them these many years and will continue to remain with them trust is peace of mind and I trust them 100 percent.
As much as I viewed the move to do away with the loyalty department harshly in place of the new model of reward system I've grown accustomed to it the level progression and rewards are advantageous so just a small rant there nothing major .
Hello RAZORX, Thank you for your kind words and feedback. We are very happy to hear that you are contributing with an update and that you are still a satisfied customer. We have a Casino Team that works hard to add new games daily, so your appreciation of our vast selection of games is noted with thanks. It's also great to hear that you are pleased with our customer service and our fast withdrawals. Trust is vital in any consumer-business relationships, so we are delighted to have earned yours. We will strive to continually do our best for you and all of our other valued customers. We understand that a move away from a loyalty scheme to an automated reward system is an adjustment for all, but it's good to hear that you can see an upside to this. We believe that this is a system that rewards all of our players fairly. Once again, we would like to thank you for your constructive review and your loyalty as a Videoslots customer. Have a great day! Best Regards, Team Videoslots
One of the best Casino who have most of the slots available. I so like the sit&go Battle of slots its competitive and kind of fair and easy to win, depend on how many players your are playing against
First of all welcome bonus I really hated. Rtp on many games are very low.
I found in this casino it is a very hard to win and have a nice cashout. Maybe I'm just unlucky 😌
Hi JOEKRUZ, Thank you for taking the to review our casino. Your feedback is highly valued. We are happy to hear that you have taken the opportunity to play Battle of Slots. It is a unique experience available only at Videoslots. We can sympathize with your review if you have not found any luck with us yet; a nice win can definitely spice up the experience. However, all outcomes are based on RNG, so your outcome is solely based on luck or lack thereof. If you have any further feedback you would like to share with us, we hope you feel warmly welcomed to contact our 24/7 live chat or send us an email at [email protected] at any time. Best regards, Team Videoslots
Videoslots is overall a great online casino. Online casino industry is full of casino websites where playing does not feel safe. Often there is a feeling that I might have breached some terms and conditions or a doubt whether they will pay your winnings or not . At videoslots I have never had this feeling -- everything feels safe and peaceful.
Once at Videoslots I played a game called "Lady's Lucky Charm 6" and managed to win 2400 euros with 0.40 cent bet. This was and still is my biggest X win (6000x bet). After winning this amount I thought myself "Thank god I made this winning at Videoslots". I knew that I would not face any issues regarding withdrawing my winnings (and if I would have I am sure that they would have been solved.). After I made a withdrawal it was paid extremely fast. I also requested a video of my winning, sadly they were unable to provide it.
Here are some of the things I love about Videoslots:
One of the largest collection of online games. Trustworthy. Fast withdrawals. Great customer service. Their website is simple and easy to use. MGA license
Videoslots does not offer any "traditional" deposit bonuses. I think that their deposit bonuses are more useful for people that make bigger deposits. However, I do understand that this way they are able to have be
I like that Videoslot's website is easy to use and simple, but the outlook is a bit "old fashioned". The first impression when I open their website is not that good. It does not yell "trustworthy", I think that it is kinda the opposite.
Even though I like Videoslot's website, I think that it looks a bit "old fashioned". The first impression when I open their website is not that good. Opening their website does not yell "trustworthy", I think that it is kinda the opposite. Anyways, after playing there for a while I am sure that most, if not all customers will trust Videoslots.
Hello Pereetti, Thank you for the detailed and constructive review. We are pleased to hear that you find us to be a trustworthy casino. Trust is earned and hard work is required to keep that trust -- we will continue to work to make our casino a safe and fun experience for all of our customers, including you. Congratulations on your big win! 600x is quite something. It's good to hear that your withdrawal went through smoothly. Sorry that we were unable to provide you with a video replay of your win, as I am sure it would be fun to share with your friends or online. Unfortunately, not all providers offer this option. You are correct that while our website is nice and simple to navigate (which is a definite plus), it's not the most modern site. It's interesting that you tie the look of our website with something untrustworthy. That's definitely criticism which we will forward to the relevant department. Once again, we thank you for your thorough review; feedback such as yours is invaluable. Have a great day!
Videoslots is my main casino, I trust videoslots most. Freespins are no wager and selection of games are wide. I recommend videoslots always when I can. Hidden rewards are nice feature, tuesday races and freeroll races overall those are my favorite. withdraws are always fast. Reward system overall is as loyal as you are. I find all I need here. Simple to use, good web site design, every button has it own useful funktion, little details here and there, nothing too flashy, super clean. Absolut 10/10
I don't like high 2500xp wagering pass to freerolls its too high imo, but still not impossible, depends on your run is it cold or hot. Welcome bonus structure is not good, ofc it has it own benefits but its not for me.
Hello Danyljack, Thank you for your feedback. We are happy to hear such positive words about our site. Our game selection is one of the most extensive in the industry and is something that we pride ourselves on. The Battle of Slots is also a feature we cherish, and we are always looking for ways to improve this experience for our customers. We understand that the wagering requirement for freerolls can be tough to live up to on a consistent basis. But we also hope you can appreciate that it's somewhat necessary for our Battle of Slots to be sustainable. As for the structure of our Welcome Bonus, we see where you are coming from. We have some customers who like this structure and others who prefer the more standard way of structuring a welcome bonus, where the bonus balance is available immediately. We can assure you that we are always reviewing all of our different reward systems, bonuses, and so on, so constructive criticism such as yours is absolutely invaluable. Once again we thank you for the honest and constructive review. We wish you a great day! Best Regards, Team Videoslots
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Check out our selection of top online casinos and learn more about each in their review.
Videoslots holds Licenses in Malta, UK, and Sweden which is truly admiring, considering the strict criteria.
Customer support is easy to contact, and they are doing a fine job in resolving customer issues.
It is pretty easy to navigate through the website, and you can easily access everything.
The Theme & Design are pretty neat.
The Mobile experience is enjoyable, and there are no issues.
The VIP program does not have many features (if any), and this is quite important for many players, including me.
The lengthy registration process could be truly frustrating for some people as it requires several minutes to fully complete each step.