AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi ABUSHAHMANOVA, Thank you for your lovely review. We're so happy to hear you are enjoying our site. If you ever experience any issues or if you have any questions, feel free to reach out to our support any time. Best regards, Team Videoslots
Videoslots you’re an awesome site with fantastic 24/7 customer service agents on the live chat/support team. Fast withdrawals when it goes smoothly!
Loads of slots to choose from and it’s my favourite site to play on and have been a long time member.
However, payments team not so good. I have been waiting for my withdrawal to be located for a week with no response from them after it was sent to my old debit card. Please resolve this urgently as the winnings are desperately needed for Christmas presents for my children!
Please Videoslots, we need a happy Christmas!
Hi BETTYB88P, Thank you for taking the time to leave a review. We're so happy to hear you had a great customer service experience, a fast withdrawal process and are enjoying our games! We are sorry to hear you had to wait for a week - sometimes when there is a withdrawal issue it does take some time to investigate. We are very sorry for the inconvenience. If you want us to take a closer look, our email is [email protected]. Feel free to email us, and we will be sure to have a closer look at what happened. Kind regards, Team Videoslots
Lot of slots many provider, chat 24 hours, battle slots. Sometimes slots can pay good mobile site and website full version. Good quality of games.
Few days or weeks of the verification process. Multiple requests same documents. Verification pain in... Actually only casino where I have problem with verification.
Hi Jopsonnn, We appreciate you leaving this review, and we are happy to hear, that you have been pleased with the amount of games and special features available, the support availability, and that you've had a good experience with our website on mobile version also. But we are sorry to hear, that you had a less than perfect experience with our verification process. This is usually done within the same day, but can take longer depending on the documents received. It of course shouldn't be necessary to send the same documents multiple times, and we apologize if there has been any misunderstanding in this regard. Please always feel free to contact our support if there ever are any issues or questions, as we are always happy to help. Kind regards. Team Videoslots.
I like this casino a lot. The website is smooth to navigate and looks very good. Huge quantity of games even for Canadian players.
Payouts are ridiculously fast. Blink of an eye if you have an Ewallet.
Customer service is very helpful. Great casino
Interact etransfert is only available for deposit so it was a bit of work making my muchbetter account approve for withdrawal but it was not nearly as bad as other casino I played to in this regard.
I'm also not a fan of their bonus structure has only real money count for wagering.
Hi VINCVINC1980, Thanks for your positive review. We appreciate you sharing your experience and feedback, and we're glad to see it's mostly satisfactory. We know verification can be a bit of work, but we're happy to hear it worked out in the end, and you got it approved to make withdrawals with Interact. Our support staff are always happy to help if there ever are questions or issues with this, or anything else for that matter, so don't hesitate to reach out via the live chat or e-mail if needed: [email protected] Also, we are sorry to hear, that you weren't a fan of our bonus structure, but we value your feedback, and really appreciate you sharing this. Again, thanks a lot for the review, and always feel free to reach out to the support if there is anything at all. Kind regards. Team Videoslots
Great games and fast payouts thank you. I like the selection of games from Rick and Morty, to Reactoonz and Big Bass Bonanza. Good win rates for me even though some say low RTP.
Hi MRALEMAN, Thanks for your positive review. We really appreciate you sharing your experience so far, and we're glad that you had a good experience. Apart from just a big selection of games, we also have fun events like the Clash of Spins and Battle of Slots, which are ongoing all the time. You can keep an eye out for special events, or see when we add new games to our roster, by following our news page: https://www.videoslots.com/news/ It's also possible to sign up for newsletters about this via the "Privacy Dashboard" on your account page. Please always feel free to reach out to our support if there ever are any questions or concerns. You can start a live chat via the website, and you can also send us an e-mail via [email protected] if you prefer. Kind regards Team Videoslots
Games library second to none, fast withdrawals.
Freeroll battles can be entertaining.
You can go in and check each games RTP% and your overall RTP as well.
Document verification can be pain...
Bonuses could be more.
Weekend booster uses your own money so can't really call it booster.
Birthday bonus would be great.
Hi Zhaba152! Thank you for your constructive feedback, we always appreciate our player's opinions. We're very happy to hear that you like our Battle of Slots feature, we always do our utmost to improve the Battles and try to come up with new promotional Battles on a regular basis so we hope to see that you'll keep enjoying them in the future. We will take your suggestion of birthday bonuses into consideration and greatly appreciate your input, the Weekend Booster is mostly intended as a way of saving some of your winnings for the weekend as it's paid out on Fridays and in that way boost your weekend a bit. If you prefer playing without the Weekend Booster and getting all of your winnings added to the main account balance straight away, you can choose to opt out of the feature via the "My Weekend Booster" tab on the account page. Thank you again for your terrific review, please do not hesitate to contact us again if you have any questions or concerns. Our live chat is available at all times and you can also send an email to [email protected] if you prefer. Kind regards, Team Videoslots
Massive game selection, game layout is well made, shows stats of games that you have played showing RTP% and the biggest wins on that particular game.
They need constant verification requests even though the account is verified. From time to time withdrawals get lost and they do not allow you to withdrawal through other payment methods.
Hi there OOBY! Thank you very much for your feedback. It's terrific to hear that you're enjoying our abundance of games, our Casino team is constantly working on adding more games and improving the layout in order to provide the best experience possible so it's always great to hear back from satisfied players. We understand that it may be inconvenient to verify an account sometimes but our customer service is available at all times and are always happy to help in case you have any queries or require assistance, alternatively you can send us an email at [email protected] and we'll do our utmost to assist you as quickly as possible. Kind regards, Team Videoslots
In terms of game selection, layout and just generally the overall feel to the casino, it may be the best one around. Also, you just genuinely feel that things are honest and trustworthy which is not a feeling you get on all casinos.
The biggest downfall: where are the bonuses?
I get it that there's a weekend booster thing but it's not that great really.
I've been here a month and made frequent deposits amounting to about €1800 because I do really like the site. However, since the 1st deposit bonus there hasn't been another offer of a deposit match or well anything at all.
It's disappointing because as much as I like the site the most important thing will always be value especially for high spending players.
I will have to play somewhere that offers these such things and it really is a pity that this major downfall exists
Hi 7DEUCE20! Thank you for your review. It's lovely to hear that you feel safe with us, like our games and how the site looks. We appreciate your constructive feedback in regards to the bonuses we offer as well. Right now we have an automated bonus system in place. We also have the Clash of Spins and Battle of Slots for our players to join and use to win some rewards in. Thank you again for your review and please do not hesitate to reach out if anything. You can always reach us through Live Chat or by sending an email to [email protected]. Kind regards, Team Videoslots
Instant withdrawals. Amazing super nice support team :) Freeroll battles running all day. Players have always opportunity to win some wager free extra spins. Even more opportunity with Freeroll - sitt and go battles, and every Monday and Thursday, and of course mystery Fridays. It's amazing that we can play always and have opportunity to get some free rewards without needing deposit every day.
What I don't like is that we can't use anymore turbo in battles. It's so boring, taking too much time to finish battle. Maybe to think about giving some extra rewards for active players. And maybe some gift on birthday :)
Hi MONCHYKA, Thank you for your kind review! We are very happy to hear that you enjoy our casino and the battle of slots that we offer! We also thank you for the constructive feedback regarding some parts in the battles and bonuses. Please don't hesitate to contact us should you have any questions. You can always reach us through Live Chat or by sending an email to [email protected]. Kind regards, Team Videoslots
Literally every game you can hope for, fast withdrawal, and plenty of payment methods.
Fast customer service, nice rewards. This is quite simply one of the very best casinos on the web
A lot of documents requested a lot of time. Their match bonus is not very good it works in increments and yeah is very underwhelming. Not much more left to say
Hi DANNYCUFC! We are so happy to hear that you are happy with our casino and the experience we offer our players. We really do appreciate any constructive feedback so thank you for your words about the bonus and as well. Please don't hesitate to contact us should you have any questions. You can always reach us through Live Chat or by sending an email to [email protected]. Kind regards, Team Videoslots
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Now I'm actively playing slots, testing different ones.
The graphics are very attractive here, it doesn't hang.
I'm happy with everything.
I haven't tried everything yet, but I'm already putting a high rating on it.