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Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Videoslots Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
I had been hearing about Videoslots casino from a long time and was part of a lot of discussions about the site on our AG forum. I finally decided to sign up on the casino. Videoslots casino operates with MGA license. The site has a very basic design and the sign-up process takes under 30 seconds. The site offers you to choose from 10 different currencies which include GBP, EURO, USD, INR. The minimum deposit and cash out amount at the casino is €10 and €20 respectively. The casino has lots of Payment methods which are cards, e wallets, vouchers so filling your account is never going to be a problem.
The casino has more than 100 slot providers that come together to give you more than 6000 slots. These providers include BTG, Play’nGo, Pragmatic Play, Playtech, Netent, No limit City, Thunderkick, Elk gaming and many other big and small names. The casino gives you a bonus offer of a 100% up to €200 on your first deposit. The bonus needs to be wagered 35 times the bonus amount in 30 days. The bonus money release is quite different to other casinos where you get the money in your account as soon as you deposit. At videoslots casino when you claim your bonus the bonus amount is released in installments of 10% as soon you clear 10% of wager. For example, if you deposit €100 you get 100% bonus which is €100 and total wager requirements are 100x35 which is 3500. But the bonus money is kept separate and as soon as you wager 10% of wager requirement which is 350, 10% of bonus amount which is €10 is added to your real balance. You can place withdrawal at any time but your entire bonus balance will be forfeited. Apart from the welcome package the casino has prepared battle of slots for its players who wager more than 2500 in real money at the casino. The casino arranges for lots of battle tournaments which you can take part by buy ins and also lots of free roll tournaments. The prizes from these tournaments are wager free.
The casino has a VIP system where you can achieve VIP levels in regards to your wager. Every completed level gives a wheel spin where you can get free spins, battle tickets and even cash prize. All these prizes are wager free.
The casino has a brilliant support staff which is at your service 24x7. The verification process takes under 12 hours. Withdrawals are processed every 5 minutes and I received my withdrawal of €325 in under the same time frame.
Videoslots is a great casino especially for people who play with raw money because even if you lose you end up getting XP points which allow you to compete in tournaments where you can win cash prizes.
I honestly have nothing bad to say about the casino but I wish the casino had a pretty bigger bonus package and I wish the casino also gave weekly reload bonuses.
Hello Blackjax, Many thanks for the great review. We're very happy to hear you've had a good experience with our casino, and the bonus and features we offer, and appreciate your feedback regarding re-load bonuses. We warmly welcome you to visit our News page: https://www.videoslots.com/news/ Where we post about upcoming events or battle, and releases of new games. And you are always welcome to take contact our support team via [email protected] or via our live-chat: https://www.videoslots.com/customer-service/ should you ever have any questions at any point. Kind regards. Team Videoslots.
Has basically every game you could want.
For the most part easy to navigate also.
The number one reason I play here and perhaps the only reason is they have instant withdrawals.
So much.
Firstly, they must have the worst tech team of any casino around. Every time there is an issue with the site which by the way is insanely often the site is taken offline for hours before it's fixed.
Secondly since I started playing here 9 months ago I have deposited nearly 11 thousand euro and made withdrawals of only 3 thousand and yet still the only bonus I have ever had has been the welcome bonus when I joined.
They have these silly battle days for depositors weekly where you can win some spins which they say is how they reward players but here's how they work: you have to sit for 4 hours registering every ten minutes and playing freerolls where you compete against 39 other people with first place getting six 10c spins... It's comparable to a billionaire making poor people dance for them and throwing pennies.
Also multiple times now these battles (which again are the only "reward") have been cancelled due to technical issues and just not rescheduled or anything put in it's place which is just crazy when people have to deposit to gain entry.
Onto the support... I mean WOW. I have played at so many online casino's and I honestly can't even compare it to any. You quite honestly would not know you were talking to videoslots support if not for the banner with the logo. They don't seem to have communication with the site. I'm having trouble even explaining it, it truly has to be seen to be believed. They will never give an answer to any question that is site related or account specific, rather they'll say "we'll pass it on and get back to you".
They kind of act as if they are not representing videoslots, I have 2 screenshot from two separate days of the support agents actually saying they disagree with the sites stance on something and would do differently if it was them. Just a completely horrible representation altogether.
While quick withdrawals may make it seem worth it, if you're looking for a new site to play at and using ask gamblers like myself please keep this review in mind
Hello 7deuce20, Thanks for leaving us your review. We are happy to hear you appreciate our game selection and withdrawal time, and we thank you for the feedback about our bonuses, tournaments and our support. As a casino we always work on improving our support staff, and put work into improving website stability during busy times and big events, and hope you will have positive experiences with these in the future with us. Please always feel free to take contact to our support via [email protected], or via our 24/7 live-chat on https://www.videoslots.com/customer-service/ Kind regards. Team Videoslots.
Videoslots Casino has some good strengths which are cool to see. I hope that there are some high withdrawal limits that we can talk about more which is cool to see. You also have some good live chats that we can talk about more because this is really cool to feel.
On the mobile platform, you can have fun with this because this casino is really good with that kind of mobile.
Live Casino is cool because there are some games that we can have fun with since there are some games that are even more fun on this platform.
On the negative side, you have limited withdrawal methods that we can see.
Hopefully, the payments team can improve on these because there are some people who have struggled with this.
I think that the verification process is longer too which should not be talked about more.
Some players have posted reviews as well that deal with this and they also find it a hassle. Hopefully, it can work for the better because people love to have to play quick games.
However, it is promising that the people behind the Videoslots Casino is ready to fix the issues they see.
Hi CHRISTINALHUILLIER, Big thank you for taking the time to write a review for us. We do appreciate hearing your feedback. In regard to the payment methods - we try to offer a variety of methods to each market, but sometimes it's limited due to country limitations or other reasons. The verification process can feel tiresome, we understand that. That being said, we do try our best to be as fast as possible. When it comes to changing these procedures it's not possible to change our security procedures surrounding customer verification as it's something we have to do in order to be compliant - this being said we are always striving to improve and appreciate your feedback on this. If you are experiencing any trouble verifying or need any information regarding depositing/withdrawing you are always welcome to contact support on the site or email us on: [email protected]. Thank you, and have a nice day. Kind regards, Team Videoslots
Now I'm actively playing slots, testing different ones.
The graphics are very attractive here, it doesn't hang.
I'm happy with everything.
I haven't tried everything yet, but I'm already putting a high rating on it.
Hi ABUSHAHMANOVA, Thank you for your lovely review. We're so happy to hear you are enjoying our site. If you ever experience any issues or if you have any questions, feel free to reach out to our support any time. Best regards, Team Videoslots
Videoslots you’re an awesome site with fantastic 24/7 customer service agents on the live chat/support team. Fast withdrawals when it goes smoothly!
Loads of slots to choose from and it’s my favourite site to play on and have been a long time member.
However, payments team not so good. I have been waiting for my withdrawal to be located for a week with no response from them after it was sent to my old debit card. Please resolve this urgently as the winnings are desperately needed for Christmas presents for my children!
Please Videoslots, we need a happy Christmas!
Hi BETTYB88P, Thank you for taking the time to leave a review. We're so happy to hear you had a great customer service experience, a fast withdrawal process and are enjoying our games! We are sorry to hear you had to wait for a week - sometimes when there is a withdrawal issue it does take some time to investigate. We are very sorry for the inconvenience. If you want us to take a closer look, our email is [email protected]. Feel free to email us, and we will be sure to have a closer look at what happened. Kind regards, Team Videoslots
Lot of slots many provider, chat 24 hours, battle slots. Sometimes slots can pay good mobile site and website full version. Good quality of games.
Few days or weeks of the verification process. Multiple requests same documents. Verification pain in... Actually only casino where I have problem with verification.
Hi Jopsonnn, We appreciate you leaving this review, and we are happy to hear, that you have been pleased with the amount of games and special features available, the support availability, and that you've had a good experience with our website on mobile version also. But we are sorry to hear, that you had a less than perfect experience with our verification process. This is usually done within the same day, but can take longer depending on the documents received. It of course shouldn't be necessary to send the same documents multiple times, and we apologize if there has been any misunderstanding in this regard. Please always feel free to contact our support if there ever are any issues or questions, as we are always happy to help. Kind regards. Team Videoslots.
I like this casino a lot. The website is smooth to navigate and looks very good. Huge quantity of games even for Canadian players.
Payouts are ridiculously fast. Blink of an eye if you have an Ewallet.
Customer service is very helpful. Great casino
Interact etransfert is only available for deposit so it was a bit of work making my muchbetter account approve for withdrawal but it was not nearly as bad as other casino I played to in this regard.
I'm also not a fan of their bonus structure has only real money count for wagering.
Hi VINCVINC1980, Thanks for your positive review. We appreciate you sharing your experience and feedback, and we're glad to see it's mostly satisfactory. We know verification can be a bit of work, but we're happy to hear it worked out in the end, and you got it approved to make withdrawals with Interact. Our support staff are always happy to help if there ever are questions or issues with this, or anything else for that matter, so don't hesitate to reach out via the live chat or e-mail if needed: [email protected] Also, we are sorry to hear, that you weren't a fan of our bonus structure, but we value your feedback, and really appreciate you sharing this. Again, thanks a lot for the review, and always feel free to reach out to the support if there is anything at all. Kind regards. Team Videoslots
Great games and fast payouts thank you. I like the selection of games from Rick and Morty, to Reactoonz and Big Bass Bonanza. Good win rates for me even though some say low RTP.
Hi MRALEMAN, Thanks for your positive review. We really appreciate you sharing your experience so far, and we're glad that you had a good experience. Apart from just a big selection of games, we also have fun events like the Clash of Spins and Battle of Slots, which are ongoing all the time. You can keep an eye out for special events, or see when we add new games to our roster, by following our news page: https://www.videoslots.com/news/ It's also possible to sign up for newsletters about this via the "Privacy Dashboard" on your account page. Please always feel free to reach out to our support if there ever are any questions or concerns. You can start a live chat via the website, and you can also send us an e-mail via [email protected] if you prefer. Kind regards Team Videoslots
Games library second to none, fast withdrawals.
Freeroll battles can be entertaining.
You can go in and check each games RTP% and your overall RTP as well.
Document verification can be pain...
Bonuses could be more.
Weekend booster uses your own money so can't really call it booster.
Birthday bonus would be great.
Hi Zhaba152! Thank you for your constructive feedback, we always appreciate our player's opinions. We're very happy to hear that you like our Battle of Slots feature, we always do our utmost to improve the Battles and try to come up with new promotional Battles on a regular basis so we hope to see that you'll keep enjoying them in the future. We will take your suggestion of birthday bonuses into consideration and greatly appreciate your input, the Weekend Booster is mostly intended as a way of saving some of your winnings for the weekend as it's paid out on Fridays and in that way boost your weekend a bit. If you prefer playing without the Weekend Booster and getting all of your winnings added to the main account balance straight away, you can choose to opt out of the feature via the "My Weekend Booster" tab on the account page. Thank you again for your terrific review, please do not hesitate to contact us again if you have any questions or concerns. Our live chat is available at all times and you can also send an email to [email protected] if you prefer. Kind regards, Team Videoslots
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I opened an account and made a deposit on April 18th. I placed a sports bet on a live table tennis event and it ended soon after that. My pick won but the bet has not been settled to this day so I have waited over a week now with an open bet.
There are 570€ winnings pending on the bet and they can only tell me it’s a technical issue but don’t know how long will it take to fix it. It seems weird that when I open an account and the technical issues appear on the first bet I make.
I have filed a complaint to MGA but we will see what happens.