AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hello SPINNER, Thank you for your review; we appreciate your feedback! I'm happy to hear that you enjoy the product we are offering. We add over 100 new games every month, to make sure that you always will have something new and fun games to play. If you have any further feedback, don't hesitate to reach out to us at [email protected] at any time. Best regards, Team Videoslots
Not much good i can say about this casino really, apart from having a lot of games available, but that's pretty much only thing worth mentioning in my opinion
- Delayed withdrawals multiple times
- Very poor bonus system (they will never issue a bonus claiming they have automated system for that but in 2 years i received nothing)
- Loyalty program is very bad (only thing you get is weekly cashback - which is actually deducted from your account when you play big stakes and then returned once weekly!!!)
- Important - lowest RTP on many games - many don't know that Videoslots have chosen lower RTP game selection from providers like PlaynGo and others
- Definitely not a recommendation, especially if you play big stakes because RTP can make a difference
Hello J_B_T, Thank you for taking the time to review our casino. We are sorry to hear that your experience with us hasn't been a great one, but glad to hear that you have made multiple withdrawals. That's always good news! Usually, we proud ourselves with being one of the fastest in the industry regarding the processing of KYC documents and withdrawals. The time it takes for the money to end up in your account varies depending on the withdrawal method. As for loyalty programs, we mainly rely on our automated systems (Wheel of Jackpots, Clash of spins, and the Weekend Booster), that reward all players fairly based on gameplay. Note that all cash and free spins rewards are entirely free of wagering requirements! If you have any further feedback, I hope that you feel warmly welcomed to contact us at [email protected] at any time. Best regards, Team Videoslots
Outstanding casino! Easily the best casino i have ever played at! Never ever had a single problem here and I've played for quite some time! From deposit's to withdrawal's no problem at all. Every time i put a withdrawal request in i can guarantee that is it processed and paid into my bank account within 5 mins max! No casino online today can beat that! Videoslots casino is the best
online casino today, simple as that!
support - 10/10
deposit options - 10/10
withdrawal speed - 10/10
game selection - 10/10
connection - 10/10
site layout - 10/10
i cannot say a bad word about this casino, simply the best online casino today!
i can't find a fault here at Videoslots, it really is the best 1 online casino today!
i have played for year's and always had my payments pretty much instantly. Verified my account a while back and that is that, never had a prblem 10/10.
Hello LEETAGZZIE313, Thank you for your review and kind words. We are siked to hear that you have had a satisfactory experience with us! If you have any further feedback or need our assistance, please do not hesitate to reach out to us at [email protected] Kind regards, Team Videoslots
Great casino with a great number of games. Love playing there and I always find new games to play. Battle of slots is master :)
Withdrawal times are ok same as the rest 2-4 days. Team behind is really good.
No big cons for me just that there are sites that look better in my opinion, but that is a matter of taste. Mobile games are sometimes a bit slow and the game is not fluently.
Hi MIWI, Thank you for taking the time to review our casino, we'd appreciate it. We are delighted to hear that you enjoy Battle of Slots; it's a unique experience that you only get at Videoslots. It's invented and build in-house. Regarding withdrawals, we process all at the speed of 5 minutes on average. The time it takes to reach the recipient depends on the method. All UK bank withdrawals should be in your account the same day if requested before 15:30 (banking days). Additionally, all VISA withdrawals are instant given that your bank supports Direct payments. If you have further feedback we would be happy to hear it, don't hesitate to contact our 24/7 live support. Best regards, Team Videoslots
Lots of games variety and they have so much nice slot games to play.
All the big providers like Play'nGO are available.
I love the battle of slots.
Great support and nice design.
Insufficient bonuses, and never win there, maybe bad luck.
The support also seemed to be nice. I have contacted it once and they helped me out pretty good.
Hello CLUBRESEAU, Thank you for your review. We are glad that you like our site and game selection. As for bonuses; Have you had a chance to read about our automated systems? -- We have a couple of innovative systems that rewards all players automatically based on activity and gameplay. Furthermore, once you have met the requirements to play freerolls, you can benefit from these without any cost and win both cash and free spins, completely free of wagering requirements. I hope that you feel warmly welcomed to contact our 24/7 live chat should you have any questions or further feedback. All the best, Team Videoslots
Videoslots is honestly one of the best online Casinos I have found. Their withdrawal process is super fast. Usually from the time I ask for withdrawal to the moment it’s in my bank account is about 2-3 days. Can’t go wrong.
Their withdrawal limits kind of suck, as you can only withdrawal so much a day.
The customer service can be confusing sometimes, and sometimes there are technical issues which reverse withdrawals for no other reason than: it was a technical issue.
Hi NORADA89, Thank you for your 10 stars review, we are thrilled to hear that you are enjoying playing with us! We have no withdrawal limits on our end; you may withdraw as much as you want on any given day. However, some payment methods have limits on their end. If anything is unclear regarding your withdrawals, feel warmly welcomed to send us an email at [email protected], we would be happy to help you out. Best regards, Team Videoslots
Love their site's many functions and options, and Battle of Slots is my top pick as a highlight other Casinos don't have. Their support is polite to answer and help if anything emerges. Keep it up!
1. Mobile version of the site lacks the level of functionality desktop has.
2. Insufficient bonuses,
3. There is no custom rewards on chat nor bonuses. The support cannot add you free spins, bonuses, not even cancel your bonus, which is very silly
Hi TOPDOG, Thank you for taking the time to review our casino. We are glad to hear that you find our different features enjoyable. The mobile site offers the same type of functions but is navigated a little differently. You are correct that we don't give any bonuses or rewards via the system; we have instead opted to use automated reward systems based on your gameplay instead. These ensure fairness towards all players and tends to work well. The primary parts of the rewards are given out via Clash of Spins, and the trophy system (Wheel of Jackpots). All these rewards are completely free of wagering requirements. I hope you feel warmly welcomed to contact our 24/7 live support should you have further feedback.
This must be on of the best casinos ever! Where do I start?
Quick withdrawals (after verification of course), a lot of slots to chose from, fair RTPs and if you are an common player you can join their great Freerolls!
I can truly say with all the sincerity, that you will enjoy your time on this casino!
What I dislike?
The bad reviews some people have stated :)
Incredible.
And no, I am not a member of the Videoslots staff and they are not paying me to leave this comment or something.
Hi SEKOX074, Thank you for your review and kind words. Great to hear that you like our site and have enjoyed your time with us thus far. Never hesitate to get in touch with our 24/7 live support should you have any further feedback. Best regards, Team Videoslots
All newest games and classics, good freerolls once u meet the xp requirements. This can be frustrating at first, but once reached, just top your xp by playing little and often. Battle of slots gives you a chance to win every two hours, 7 days a week. On Thursdays you get 10 minute sit and go battles for 4 hours
I agree with Wildhatter. Now they take away Trustly and the rapid bank withdrawal is no longer available. The main pull of this website was being able to pull out my winnings super quick. Used to be in my bank so fast. It was just like playing in shop with cash. So disappointed if they don't bring back Trustly :(
Hi CHRISSYJAY53, Thank you for taking the time to review our casino; we appreciate your feedback. As mentioned below, we recently implemented VISA Direct that allows for instant withdrawals directly to your VISA Card. Furthermore, we are always listening to your feedback and looking for solutions that our players appreciate. I hope that we can add something that works as well for you soon. With that said, we are delighted to hear that you enjoy our battles and game selection. If you have any further feedback, don't hesitate to contact our 24/7 live chat. Best regards, Team Videoslots
By far the best casino I've played, which makes this 10/10.
Easy interface, great selection of games and a fantastic customer support team to help you when you need it. They also have some fun trophies and rewards, and some competitions too.
They have recently got rid of Trustly for withdrawals, meaning the Bank method is now through BACS transfer which takes 2 days to receive.Z
Trustly was in my bank within the hour.
Hi THEMADHATTER80, Thank you so much for your 10 stars review. We are happy that you enjoy the different features we offer at our site! With regards to payment solutions, we recently implemented VISA Direct, meaning you now have your VISA withdrawals instantly (given that your bank/card support VISA Direct). We always appreciate feedback from our players. If you have anything further to discuss or suggest, feel warmly welcomed to contact our 24/7 live chat. Best regards, Team Videoslots
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I really like videoslots because they have the most games available of any casino I have tried. The site is also looking pretty good, payments are usually fast and support has always treated me very well! All in all a very good site if you like to be able to choose a vast amount of games
Not many bonuses offered and I think that the mobile version could be a little better. That being said I am very happy about playing at this site and have been for about five years!