AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.
UK Visitors: 18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
Ontario Visitors: 19+. T&C Apply. Play Responsibly.
Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Videoslots Casino Complaint Stats
Review this casino
Share your thoughts with other playersTop reviews from our players
Great selection of Games, Malta license, very good Responsible gaming options, withdrawals are fairly quick and there's virtually no limits. Great battles. All in all everything you need for a slot lover.
Bonuses could be better. Not much you get back. As is the case with most big casinos. Welcome bonus is up to 200 max, not really great for big players.
Withdrawals on videoslots are super fast. They have loyalty rewards available every week. Safer gambling features are easy to find. Customer service is friendly and fast to respond. I'm pleasantly surprised with this casino. I withdrew over 1k with no issues.
Hi Ednool, Thank you for leaving us a review, we truly appreciate it. It's nice to hear that you have had a good gaming experience on our site. We try to make sure our withdrawals are paid out swiftly and to have all the tools for players to play responsibly. Hopefully you will keep enjoying playing on our casino. Kind regards, Team Videoslots
I like to play here for the following reasons. Video slots are fascinating stories on popular topics. And in the desktops there are many varieties of roulette. I play these games depending on my mood. There is income, transactions with cue ball are instantaneous.
Hi HanryHub, Thank you for leaving us a review, we truly appreciate it. It's nice to hear that you have had a good gaming experience on our site. We try to keep wide selection of games for all the tastes. Hoepfully you will keep enjoying playing on our casino. Kind regards, Team Videoslots
The site in general, customer service and everything like that is great and I would have rated higher if not for the dislike below. I would have easily given this site a 7, 8 or maybe even 9 star review
This website just keeps crashing. If you're thinking of using the website on a Monday or Thursday after 6pm CET then forget it as the site will probably crash. Considering how much money a casino makes I fail to understand how they can not have a reliable website. Shame really that the reliability of the website is taking away what would be a great score
Hi phillthebass Thanks for leaving a review. All the feedback is always appreciated. I'm sorry to hear that you have experienced issues with the site. There's been some technical issues with Battle of Slots but we are in the process of solving those issues. There should be improvements with them coming very soon, which should fix the root of the issue. Kind regards, Team Videoslots
I've been playing in this casino for a couple of years and I was very satisfied, fast account verification, fast payout, a large selection of games, free tournaments with a minimum deposit of 20 euros, but you have to reach 2500 XP, there is also a Jackpot wheel and weekend Booster, customer support is very fast in most cases.
And now the reality is that in the last two years, from the best casino with the best rtp to the one among the worst rtps, the bonus function has doubled, when you play slots you will get 50% less free games than two years ago, there are no more free tickets for tournaments, no more free games spins via emails.
I give you 6 stars only based on the past, if I had to give a rating for the last two years it would be much, much lower! Greetings
It's just fun to play here. A very large selection of games, there are all popular games. There are many freerolls - which is very cool. New games appear frequently.
Very strict validation, which is a bit annoying. Isn't it possible to be more trusting of people? :) Great site, but I think they can make the site more modern.
Hello TONYROLAN, We're happy to hear that you have found our game library to have a great selection. We strive to be the biggest casino with the most games, and we will frequently have new games available. You can follow along with game releases on our news page, as well as get information about freeroll tournament events and other happenings with our casino. We appreciate the feedback about site design and strict verification. There are requirements we're upheld to by licence obligations, which unfortunately can make the verification process a bit of a hassle, but we have support staff available on our live chat 24/7 who are always happy to offer assistance with completing the account verification. We hope you enjoy your stay with our casino, and we wish you good luck. Kind regards. Team Videoslots.
This casino has a lot of games and providers. The withdrawal process is fast. I have been playing in this casino for a long time already until they became unreasonable and unfair.
This casino will allow you to deposit but will not allow you to withdraw your winnings claiming that you haven't sent the source of wealth documents. When you send they will ask for more sensitive information such as details of a mortgage, who you send money to, how much you pay your credits cards. You send again details but then they ask for different information. In the end it's just frustrating you no longer intend to withdraw and file a complaint with the MGA and the relevant data protection authority. Don't play here
Dear EEEEMMMMOOOO, We thank you for your review. It's nice to hear that you like our game selection. We keep adding new games every week from various of providers, to give our customers different kind of game experiences. We are also happy to hear that you like the speed of our withdrawals. We try to approve them as soon as possible. Of course, the actual transaction speed depends on the payment method. We are sorry to hear that you have had some issues with the source of wealth process. It can be a bit frustrating sometimes but it is something we need to do to comply with all the legal rules and regulations. Our customer support is always happy to help through this process and will explain what is needed. Sometimes we may need further documents, as it seem to have been in your case. I hope everything will be finally solved for you. Please always feel free to take contact to our support via [email protected], or via our 24/7 live-chat on https://www.videoslots.com/customer-service/ Kind regards. Team Videoslots
I recommended this casino, very very very fast withdrawal, good games, good support.
From my experience for this casino from 0 to 10 is 11 :P, Really I'm very happy with this casino.
Very slow support. I get no answers when I send questions by email. There is no telephone support. And in their chat they can not give relevant answers to questions. Tiring...
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
Good choice of slots.
Unique free battles/encores
Beautiful platform, but crashes almost at every slot change.
Low deposit rate.
Split screen for two different slots running at once
Chat is unavailable, after several hours, I got an available agent. Support by email answers quick enough, but does not answer most questions.
I have to verify 6(!) Bank cards. Some are lost/closed, even cards so old that the bank deletes the list visible for me in my own bank. In Norway all bank card information is only showing the last 4 digits. But videoslots only accept if the bank show the first 6 and 4 last digits. This is not possible for the banks, without new financial rules for the banks to use.
Even if a card is replaced, with another expire date, they demand to see the both.
Any Norwegian users here with the same issues?