AskGamblers Quick Overview
Editor’s View
Videoslots Casino has been a highly rated casino at AskGamblers for some time, and one of the reasons why is because of its usability. The casino is home to a vast number of games, but the games lobby allows you to use several filters to help filter these games and make them more player-friendly.
The overall feel of the casino is welcoming, and navigating between sections is easy. The menus are straightforward, and we were able to find everything we needed stress-free! More of our expert casino reviews can be found below.
- Home to more than 7000 games
- Over 30 payment methods
- Excellent responsible gambling tools
- Withdrawal fees (one free withdrawal per day)
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Videoslots Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Videoslots Casino
Videoslots Casino is one of the well-established UK casino sites at AskGamblers with a high CasinoRank Score. If you want to choose a reliable casino, in our opinion, Videoslots is up there with the best.
Their casino rating is not only good with us but they’re rated highly among the AskGamblers community too. There are more than 300 Videoslots player reviews, and the casino has an overall high rating. The casino is also popular among our forum community, so if you want to chat with experienced players, check out our forum.
The casino was also awarded second place on our AskGamblers Awards 2021, in the Best Casino category, with the same nomination this year!
- E-Wallets 0-1 hours
- Bank Transfers 5-7 days
- Card Payments 3-5 days
- Weekend Cashouts Yes
- Progressive Jackpot Wins Paid In Lump Sum
Payment Information and Options at Videoslots Casino
When it comes to payments, the casino supports a wide range of options, so regardless of which country you are in, you should be able to find a way to fund your account.
You can securely deposit and withdraw, and you can have one free withdrawal per day with no fee. You can withdraw more frequently, but you will then be charged €2.50 per withdrawal. There are no deposit fees unless you use an SMS Voucher. Your payments are fully secured with 256-bit SSL encryption.
The casino aims to process your withdrawals as quickly as possible, but they can take up to 12-48 hours. You must verify your account when asked, which could delay your initial withdrawal. You can also withdraw up to €10,000 per transaction or €30,000 per day.
Games at Videoslots Casino
Videoslots is an all-around great casino, but one of the things that attract players the most is its collection of the best online casino games! There are more than 7000 titles available, including the latest online slots, tables, progressive jackpot slots, scratchcards, live casino games and various sporting games and events.
And it doesn’t stop there because the casino is home to one of the largest lists of gaming providers we’ve seen so far. Their variety of games is unprecedented.
When there is so much choice, we know it can be a little overwhelming, especially if you’re new here. But Videoslots has you covered. Their games lobby is user-friendly, and there are plenty of ways to filter down the games less and see more of what you like and less of what you don’t like.
You can list the gaming providers using the drop-down menu and select your favourites. You can list games in alphabetical order and reverse order, and you can also list slots by how many rows the game has. You can jump to the most popular games and use the search engine tool to find your favourites instantly.
And when it comes to the live casino, you can list them by game type and provider, which includes the popular Evolution Gaming, Pragmatic Play Live and Playtech. There are hundreds of rooms to choose from open throughout different intervals of the day.
Videoslots Casino's Commitment to Responsible Gambling
The casino also promotes a healthy, responsible gambling ethic, and you’ll have access to several different tools to help main control your spending and time at the casino.
You can set limits on wagers, deposits, losses and max bets. A time-out limit can control the amount of time you spend in one game session, and you can receive a reality check notification about the net winnings in your current session. If you need to take a short break from gambling, you can use the Lock account tool.
Before you start playing, it is recommended that you make use of these limits. For more information about these tools and how to set them, log in to your account and go to "My Profile" -> "Responsible Gaming".
If you need to self-exclude, you can also do this from your account or contact customer services. If you are a UK player, the casino will ask you to specify your occupation and the amount you can afford to spend on gambling per month.
Customer Support at Videoslots Casino
If you need help and assistance with anything, you can contact the casino. There are several ways to do this, but the quickest option is to launch the live chat feature. Live chat is currently available in six languages which can be selected when you open the live chat box.
Initially, you will be transferred to the Videoslots bot, which can answer various questions and topics. However, if your query is more complex, you can transfer to a live chat agent anytime. However, we found the process of connecting to a live chat agent long-winded, with several questions needing to be answered before it could happen.
The good news is that once we were transferred, the agent was available instantly and was able to answer our questions in a friendly and professional manner. Live chat is open 24/7 all year round.
If you don’t want to use live chat, you can also talk to the casino over the phone or send them an email. They also have a good FAQ section that covers various topics and questions.
Complaints
Read the complaints other players have left for Videoslots Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi phillthebass Thanks for leaving a review. All the feedback is always appreciated. I'm sorry to hear that you have experienced issues with the site. There's been some technical issues with Battle of Slots but we are in the process of solving those issues. There should be improvements with them coming very soon, which should fix the root of the issue. Kind regards, Team Videoslots
I've been playing in this casino for a couple of years and I was very satisfied, fast account verification, fast payout, a large selection of games, free tournaments with a minimum deposit of 20 euros, but you have to reach 2500 XP, there is also a Jackpot wheel and weekend Booster, customer support is very fast in most cases.
And now the reality is that in the last two years, from the best casino with the best rtp to the one among the worst rtps, the bonus function has doubled, when you play slots you will get 50% less free games than two years ago, there are no more free tickets for tournaments, no more free games spins via emails.
I give you 6 stars only based on the past, if I had to give a rating for the last two years it would be much, much lower! Greetings
It's just fun to play here. A very large selection of games, there are all popular games. There are many freerolls - which is very cool. New games appear frequently.
Very strict validation, which is a bit annoying. Isn't it possible to be more trusting of people? :) Great site, but I think they can make the site more modern.
Hello TONYROLAN, We're happy to hear that you have found our game library to have a great selection. We strive to be the biggest casino with the most games, and we will frequently have new games available. You can follow along with game releases on our news page, as well as get information about freeroll tournament events and other happenings with our casino. We appreciate the feedback about site design and strict verification. There are requirements we're upheld to by licence obligations, which unfortunately can make the verification process a bit of a hassle, but we have support staff available on our live chat 24/7 who are always happy to offer assistance with completing the account verification. We hope you enjoy your stay with our casino, and we wish you good luck. Kind regards. Team Videoslots.
This casino has a lot of games and providers. The withdrawal process is fast. I have been playing in this casino for a long time already until they became unreasonable and unfair.
This casino will allow you to deposit but will not allow you to withdraw your winnings claiming that you haven't sent the source of wealth documents. When you send they will ask for more sensitive information such as details of a mortgage, who you send money to, how much you pay your credits cards. You send again details but then they ask for different information. In the end it's just frustrating you no longer intend to withdraw and file a complaint with the MGA and the relevant data protection authority. Don't play here
Dear EEEEMMMMOOOO, We thank you for your review. It's nice to hear that you like our game selection. We keep adding new games every week from various of providers, to give our customers different kind of game experiences. We are also happy to hear that you like the speed of our withdrawals. We try to approve them as soon as possible. Of course, the actual transaction speed depends on the payment method. We are sorry to hear that you have had some issues with the source of wealth process. It can be a bit frustrating sometimes but it is something we need to do to comply with all the legal rules and regulations. Our customer support is always happy to help through this process and will explain what is needed. Sometimes we may need further documents, as it seem to have been in your case. I hope everything will be finally solved for you. Please always feel free to take contact to our support via [email protected], or via our 24/7 live-chat on https://www.videoslots.com/customer-service/ Kind regards. Team Videoslots
I recommended this casino, very very very fast withdrawal, good games, good support.
From my experience for this casino from 0 to 10 is 11 :P, Really I'm very happy with this casino.
Very slow support. I get no answers when I send questions by email. There is no telephone support. And in their chat they can not give relevant answers to questions. Tiring...
I opened an account and made a deposit on April 18th. I placed a sports bet on a live table tennis event and it ended soon after that. My pick won but the bet has not been settled to this day so I have waited over a week now with an open bet.
There are 570€ winnings pending on the bet and they can only tell me it’s a technical issue but don’t know how long will it take to fix it. It seems weird that when I open an account and the technical issues appear on the first bet I make.
I have filed a complaint to MGA but we will see what happens.
I had been hearing about Videoslots casino from a long time and was part of a lot of discussions about the site on our AG forum. I finally decided to sign up on the casino. Videoslots casino operates with MGA license. The site has a very basic design and the sign-up process takes under 30 seconds. The site offers you to choose from 10 different currencies which include GBP, EURO, USD, INR. The minimum deposit and cash out amount at the casino is €10 and €20 respectively. The casino has lots of Payment methods which are cards, e wallets, vouchers so filling your account is never going to be a problem.
The casino has more than 100 slot providers that come together to give you more than 6000 slots. These providers include BTG, Play’nGo, Pragmatic Play, Playtech, Netent, No limit City, Thunderkick, Elk gaming and many other big and small names. The casino gives you a bonus offer of a 100% up to €200 on your first deposit. The bonus needs to be wagered 35 times the bonus amount in 30 days. The bonus money release is quite different to other casinos where you get the money in your account as soon as you deposit. At videoslots casino when you claim your bonus the bonus amount is released in installments of 10% as soon you clear 10% of wager. For example, if you deposit €100 you get 100% bonus which is €100 and total wager requirements are 100x35 which is 3500. But the bonus money is kept separate and as soon as you wager 10% of wager requirement which is 350, 10% of bonus amount which is €10 is added to your real balance. You can place withdrawal at any time but your entire bonus balance will be forfeited. Apart from the welcome package the casino has prepared battle of slots for its players who wager more than 2500 in real money at the casino. The casino arranges for lots of battle tournaments which you can take part by buy ins and also lots of free roll tournaments. The prizes from these tournaments are wager free.
The casino has a VIP system where you can achieve VIP levels in regards to your wager. Every completed level gives a wheel spin where you can get free spins, battle tickets and even cash prize. All these prizes are wager free.
The casino has a brilliant support staff which is at your service 24x7. The verification process takes under 12 hours. Withdrawals are processed every 5 minutes and I received my withdrawal of €325 in under the same time frame.
Videoslots is a great casino especially for people who play with raw money because even if you lose you end up getting XP points which allow you to compete in tournaments where you can win cash prizes.
I honestly have nothing bad to say about the casino but I wish the casino had a pretty bigger bonus package and I wish the casino also gave weekly reload bonuses.
Hello Blackjax, Many thanks for the great review. We're very happy to hear you've had a good experience with our casino, and the bonus and features we offer, and appreciate your feedback regarding re-load bonuses. We warmly welcome you to visit our News page: https://www.videoslots.com/news/ Where we post about upcoming events or battle, and releases of new games. And you are always welcome to take contact our support team via [email protected] or via our live-chat: https://www.videoslots.com/customer-service/ should you ever have any questions at any point. Kind regards. Team Videoslots.
Has basically every game you could want.
For the most part easy to navigate also.
The number one reason I play here and perhaps the only reason is they have instant withdrawals.
So much.
Firstly, they must have the worst tech team of any casino around. Every time there is an issue with the site which by the way is insanely often the site is taken offline for hours before it's fixed.
Secondly since I started playing here 9 months ago I have deposited nearly 11 thousand euro and made withdrawals of only 3 thousand and yet still the only bonus I have ever had has been the welcome bonus when I joined.
They have these silly battle days for depositors weekly where you can win some spins which they say is how they reward players but here's how they work: you have to sit for 4 hours registering every ten minutes and playing freerolls where you compete against 39 other people with first place getting six 10c spins... It's comparable to a billionaire making poor people dance for them and throwing pennies.
Also multiple times now these battles (which again are the only "reward") have been cancelled due to technical issues and just not rescheduled or anything put in it's place which is just crazy when people have to deposit to gain entry.
Onto the support... I mean WOW. I have played at so many online casino's and I honestly can't even compare it to any. You quite honestly would not know you were talking to videoslots support if not for the banner with the logo. They don't seem to have communication with the site. I'm having trouble even explaining it, it truly has to be seen to be believed. They will never give an answer to any question that is site related or account specific, rather they'll say "we'll pass it on and get back to you".
They kind of act as if they are not representing videoslots, I have 2 screenshot from two separate days of the support agents actually saying they disagree with the sites stance on something and would do differently if it was them. Just a completely horrible representation altogether.
While quick withdrawals may make it seem worth it, if you're looking for a new site to play at and using ask gamblers like myself please keep this review in mind
Hello 7deuce20, Thanks for leaving us your review. We are happy to hear you appreciate our game selection and withdrawal time, and we thank you for the feedback about our bonuses, tournaments and our support. As a casino we always work on improving our support staff, and put work into improving website stability during busy times and big events, and hope you will have positive experiences with these in the future with us. Please always feel free to take contact to our support via [email protected], or via our 24/7 live-chat on https://www.videoslots.com/customer-service/ Kind regards. Team Videoslots.
Videoslots Casino has some good strengths which are cool to see. I hope that there are some high withdrawal limits that we can talk about more which is cool to see. You also have some good live chats that we can talk about more because this is really cool to feel.
On the mobile platform, you can have fun with this because this casino is really good with that kind of mobile.
Live Casino is cool because there are some games that we can have fun with since there are some games that are even more fun on this platform.
On the negative side, you have limited withdrawal methods that we can see.
Hopefully, the payments team can improve on these because there are some people who have struggled with this.
I think that the verification process is longer too which should not be talked about more.
Some players have posted reviews as well that deal with this and they also find it a hassle. Hopefully, it can work for the better because people love to have to play quick games.
However, it is promising that the people behind the Videoslots Casino is ready to fix the issues they see.
Hi CHRISTINALHUILLIER, Big thank you for taking the time to write a review for us. We do appreciate hearing your feedback. In regard to the payment methods - we try to offer a variety of methods to each market, but sometimes it's limited due to country limitations or other reasons. The verification process can feel tiresome, we understand that. That being said, we do try our best to be as fast as possible. When it comes to changing these procedures it's not possible to change our security procedures surrounding customer verification as it's something we have to do in order to be compliant - this being said we are always striving to improve and appreciate your feedback on this. If you are experiencing any trouble verifying or need any information regarding depositing/withdrawing you are always welcome to contact support on the site or email us on: [email protected]. Thank you, and have a nice day. Kind regards, Team Videoslots
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The site in general, customer service and everything like that is great and I would have rated higher if not for the dislike below. I would have easily given this site a 7, 8 or maybe even 9 star review
This website just keeps crashing. If you're thinking of using the website on a Monday or Thursday after 6pm CET then forget it as the site will probably crash. Considering how much money a casino makes I fail to understand how they can not have a reliable website. Shame really that the reliability of the website is taking away what would be a great score