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Blacklisted

Toptally Casino is a brand operated under the TallyUp Affiliates, a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Toptally Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 5 reviews
4.4/10
5 reviews
Complaint Response 3 complaints
3 days avg. 3 complaints
What we like
  • Casino available in instant-play mode
  • Live casino open
  • SSL encryption present
  • Games proven fair
  • Licensed by UK Gambling Commission
  • Games accessible on mobile phones
What we don’t like
  • Live chat not available 24/7
  • Several country restrictions
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Toptally Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.toptally.com/
Established
2018
Licences
Malta Gaming Authority, UK Gambling Commission, Swedish Gambling Authority
Affiliate Program
Languages
English, Finnish, German, Norwegian, Swedish
Casino Type
Instant Play, Mobile

Toptally Casino is an official online casino that strives to provide enjoyable yet thoroughly fair and safe gaming experience. The casino offers access to all players’ favourite online slots and casino games, from a variety of popular games suppliers, such as Microgaming, NetEnt, NeoGames and Amaya (Chartwell). The casino website is available in five languages, including English, German, and Swedish. Toptally Casino is licensed and regulated by the UK Gambling Commission as well as the Malta Gaming Authority.

Restricted Countries and Territories

There are certain restrictions when it comes to opening an account at Toptally Casino. In particular, players who reside in the United States of America will not be able to open their accounts at the casino.

Mobile Gaming

Players can visit Toptally Casino by using various portable devices, like smartphones and tablets. As the casino website is totally responsive, all members will easily navigate and find their favourite games to play in a full screen mode, on the go.

Security and Fairness

The casino utilizes the latest 128-bit Secure Socket Layer (SSL) encryption technology to ensure that sensitive data is transferred securely over the internet to the secure server, which is protected by the latest firewall. Players’ personal information is kept confidential and secure and is not shared with other organisations for commercial purposes.

Toptally Casino are always committed to providing fair play to all their members, as it is the base of their mutual prosperity. As the casino features some of the best software suppliers the iGaming industry, players can rest assured that the outcome of their games is fair and unbiased.

StallCation

Complaints

Read the complaints other players have left for Toptally Casino. Learn more about complaints.

Show all complaints
Withdrawal Delay
So I’ve been using this casino regularly and deposited over £1,000 into their site. By this point I’ve already done the KYC (Driving license submitted and a bank statement) account then verified and allowed to continue playing. I hit a big win on crazy time and a bit of live roulette and request a withdrawal of £8,001 & £1,200 (25/08/2020). Within minutes of this I get a phone call asking how much I earn and all the responsible gambling questions from Toptally. The man who called said I needed to send in proof of PayPal account to be able to receive my winnings, which I sent in within 10 minutes of the call ending. I then go on Toptally website and login only to see I need to send in my last 3 payslips and last 3 months of bank statements in full (SOW). Which I did the following day (23 pages long required 2 days worth of uploads). I keep going to chat to see how they’re getting on and they just give me the usual it will be checked when it gets checked. I ask to formally submit complaint about the procedure and they say they don’t have a complaints team and I just have to wait to hear back from the documents processing team. Now been 6 days, heard nothing back. Because they requested these documents after the withdrawal surely I’m entitled to the withdrawals regardless of whether SOW has been verified or not. Under section 17.1 in LCCP written by UKGC I would be entitled to my withdrawals, am I right? I have sent the documents in and have no issues with them verifying my source of wealth because I earn £2-3k a month anyway and have loads of assets and savings as a SOW but I’m just annoyed at the customer journey and the fact they’re holding onto my withdrawals to try and prolong me receiving my money. Oh and I thought I’d mention, they’re still letting me deposit money into the site why haven’t they blocked deposits? Surely they should block deposits if they’re keeping the withdrawals pending during SOW verification!
staus Unresolved
£9201
Delaying Payment Of Winnings
Joined up with this Casino few weeks back through AG link to take advantage of 1st deposit bonus. After depositing I never received bonus and was told by live chat that management had decided I was not entitled to receive a bonus and that was the end of it. I was a little annoyed but have heard this phrase used before so I just continued to play with my original deposit and managed to hit big on some slots.
As per all online casinos I uploaded my KYC docs via my account and requested a withdrawal. There were a cpl of issues regarding my card used to deposit, but this was rectified after providing a letter from my card issuing company.

Top Tally’s own withdrawal policy states that withdrawals will remain pending for 48hrs before being processed, and mine has now been pending for a week.
I have contacted live chat on several occasions to query as to why my withdrawal was still pending, and just keep receiving different excuses and apologies?

I spoke with an agent yesterday (chat log enclosed) who confirmed that after speaking with the finance dept who had received all requested docs that they were happy to process my withdrawal that day and again another apology.

After 24hrs my withdrawal is still pending, spoke with live chat again today to be told yet again they are sorry but this time they have had so many recent winners that withdrawals are being delayed due to the workload😂😂 and that I would receive an email once it had been processed.

This is appalling customer service bent on intentionally delaying withdrawals in the hope that the customer reverses. And to be lied to is truly shocking, and how casinos are allowed to practice like this when supposedly being governed is beyond me.
staus Resolved

Complaint Statistics

Resolved 1
Avg. Amount $ 4,140
Avg. Complaint Duration 4 days
Avg. Response Time 3 days

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Player rating
4.4/10 5 reviews

Top reviews from our players

Honestly the only good thing is that I have won something here

I am waiting for verification on my account since a week now, and the only thing I’ll get when I go to live chat is that there are so many winners and that there is a delay in the verification process like you can read on the recent reviews here. This casino obviously tries to delay withdrawals as long as possible imho.

gameplay is good
All the games are ther site is Very clear to navigate

Its a scamm for real. After register I got a mail with a bonus fir 200% And 50spins After deposit I didnt get iT so I go to the chat. Somehow the management put somekind off decision on iT And I cant get any bonus ever. Without telling me any reason And beleef me ther is No, I registerd Thats iT.

Dont want to give me any reason And all the employee are like robots telling me the Same thing over And over again.

Wide selection of games. Great bonus offerings
Fast customer service through livechat and a normal period of 48hours for account verification.
Also my withdrawals were processed faster when I asked for it in Livechat.

Sometimes laggy slots, but that could be my internet.

Top Tally Casino is one of the good ones. Recently I signed up via AskGamblers and proceeded to deposit £50. I was then given an extra £50 in bonus funds as part of the 100% Welcome bonus.

I swiftly wagered all of the £50 cash funds.

Upon entering the bonus funds I managed to secure a few nice hits on various slots and got the balance up to a nice amount.
After a while I switched to Madame Destiny which is a Pragmatic game I believe. Betting £5 a spin I spun and spun until I managed to get a bonus game.
All in all, the bonus game paid £2,512 over the course of 120 spins which I then used to wager ending up with a cash out of £2,151 from my initial deposit of £50.

Not a bad night at all.

Two days after uploading my documents they have finally now been accepted which I thought was pretty good considering it is now Sunday.
The customer service is fantastic! (Which is actually to be expected considering the owner has experience as Head of Affiliates amongst other senior positions in the William Hill franchise.)

The only thing I can fault this casino on is the unnecessarily long pending period which is (up to) 48hrs.

They have a wide selection of slots and other games and the site looks good.

I played on TopTally for a few months and their support asked me to upload documents and a scan of my card as proof of ID, which a lot of sites do. I sent them and was told that they weren't clear enough - which I thought was odd because less than two days earlier, another slot site had already accepted the scans.

I re-scanned everything anyway, sent it all and was told that I couldn't withdraw money until the end of the month. Again it seemed odd because sites like Kerching.co.uk instantly released my winnings so I knew there wasn't any major legal reason they couldn't release the winnings.

Waited until the end of the month, was told I couldn't cash-out and asked to contact support. Support was becoming increasingly rude and seemed almost-lost for excuses as to why I couldn't cash-out.

It's been four months. The cash still appears in my TopTally account statement, but they not only won't release my cash, they don't even answer emails anymore. I'd highly recommend legitimate sites like Kerching which process your payouts instantly, there's something very fishy about TopTally

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