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Page 2 – Player Reviews for Thrills Casino

Thrills Casino

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Player Rating 92 reviews
6.5/10
92 reviews
Complaint Response 22 complaints
2 days avg. 22 complaints

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Player Rating
6.5/10 ● 92 reviews

Top Reviews From Our Players

Thrill casino was one of the casinos that became quite popular especially of the wager free spins and promos that they offered with free spins.

I signed up a very long while ago and got no 10 no deposit free spins. At the time, the free spins had a standard wagering of x35 the winnings. I have not managed to complete wagering and soon after decided to claim the welcome package, which was 100% and 50 free spins on starbust. All bonuses had a wagering of x35 the bonus amount.

The navigation of the website looked fine and easy. I saw on Askgamblers that they had slots from Netent, PlaynGo, Betsoft, Yggdrasil and others. However, I could only see Netent and PlaynGo slots available and could not understand why. I contacted support and they gave me the license restrictions nonsense is why I could only play those 2 providers.

This was the casino I had some serious wins but my bet was always minimum while completing wagering requirements. I had a full screen of Dracula's during free spins on Dracula slot, which paid $80 at minimum bet. I played Gemix and had 15 stars, which paid $100 on $0.10. I guess I was scared to place big bets then. I had a wagering of $1200 if I was not mistaken, but did not complete wagering even though I had 2 huge wins.

I stayed away for a while until I were informed that their free spins had no wagering. I received offers of deposit $50 and get 50 or 75 free spins in a quick spin slot of a $0.50 value per spin or deposit $100 and get 150 free spins at the same value. They send me some decent offers and your deposit only needs to be wagered x1 in order to qualify for the said amount of free spins.

I made a few withdrawals during these free spins promos and think I actually abused it LOL. I started playing at Kaboo, which was the sister site, and even made withdrawals their no only on free spins but deposit bonuses after wagering was complete.

One day to my surprise I wanted to make a deposit and played a bit until I saw my game lobby was empty after I logged in. Which means they most probably joined a new group or new licenses, which restricted South African players totally. I was disappointed as I really started to like Thrills. I had a great time and think this casino deserves a good 8. Support was on point and fast. Withdrawals processed between 4 – 12 hours to my e wallet. Until we meet again.

My experience with Thrills is good. I discovered them through AskGamblers and signed up. I received the welcome bonus played through and managed to win a decent amount. Easy withdraw no veryfication process.
The game selection is great and smooth. Sometimes I get error on screen during playing but all ok. I blame my net provider too .
I am happy custemer and THRILLS is my top list casino .I would definitely recommend .

If they would add some Novomatic games will be brilliant. I like everything about thrills and am thrilled :-)

Don't play here a lot but they do some good deposit bonuses and promos when they do them. when I have played I've never experienced any problems. Good choice of games. Nice slick site, no lag on games and help ok and pretty quick. Never withdrawn so can't comment on that. Fingers crossed in the future

Nothing as yet, although they could run more promotions. Maybe I'm missing out on them as don't play on there often but I usually rely on my emails for promo notifications anyway. Overall well done Thrills!

Nothing.

Treat their customers like dirt. Sent them my Validate UK ID card as proof and they turn round and say this isn't valid proof of ID.

Make sure you don't press spacebar on any of their slots as this magically turns your bet into max bet.

Hi ROWB23, The UK's stringent AML and KYC guidelines recommend a risk-based approach to money laundering prevention. Experian provides content and information for Anti-Money Laundering (AML) compliance, risk mitigation and enhanced due diligence for Know Your Customer (KYC) compliance. With that in mind I hope you understand that we are very much, like any other valid operator out there, enforced to apply these rules in order for your own safety and everybodys else.

user avatar

I hadn't heard of the BetIt casino group before Thrills casino, which could mean this was the first of their brands to open - alternatively I might just have been ignorant :) Since then though I have realised that BetIt Operations are definitely a first-tier online gaming group who offer excellent support, good promotions, and speedy withdrawals - all the things that really matter these days when choosing an online casino.

I love the modern design at Thrills, although it doesn't quite seem as revolutionary as it did when I first signed up it is still a very attractive and well thought out website. The range of games is excellent and has been expanded several times over the years since I first began playing here. The big names are all present and correct - Microgaming, NetEnt, Play N'Go, NextGen etc... but it's nice to see a few less common brands too such as Ash, Evolution Gaming and BetSoft.

I always use an e-wallet when gaming online, and using this method all of my Thrills withdrawals have been processed in well under 24 hours. I did use my card for my very first deposit and withdrawal and had the money on my card two working days later which suggests that card payouts are processed just as quickly at the casinos end, and its just my banks slowness that causes the two day wait.

A little side note - Me and my girlfriend learnt an important lesson when playing at Thrills - I had been playing at the casino for a while, and later my girlfriend decided to join to grab their ten free spins on Dead or Alive offer. That's completely understandable seeing as it is her favourite game, not to mention the fact that until recently Dead or Alive free spins were always given at 0.90 rather than the more usual minimum bet - something to do with a bug in the old version of the game, as I understand it. Anyway, she went on to win a fairly large sum but had it confiscated because we had both played from the same IP address at some point in time. That's fair enough really - the casino was within their rights to do this according to their terms and conditions, but it was still harsh to lose several hundred pounds in that way. The moral of this story is, if you and your partner both like to gamble online then be sure to check with casino support before you both sign up at the same casinos - it's likely one or both accounts will be excluded from promotional offers, but some casinos will be generous and allow you both to receive bonuses provided you have spoken to them about the situation in advance!

Despite the above, I still love Thrills casino and trust this casino group as much as pretty much any other. Personally I choose to play more at another BetIt casino these days - SuperLenny - just because I have had a lot more luck there, but as always, your own mileage may vary!

Inactive user
10/10

Thrill Casino is another good and trustable casino. Nice layout, all popular games available and easy to navigate. Verification is very easy, not required tons of documents to verify.

I also like their free SUPER spins without any rollover requirements. Withdrawal request processed within 24 hours. Support is helpful and willing to care about their clients.

I never experienced anything bad to say about. So, I consider Thrill casino is one of the best casino for keep trust and play there.

My experience with Thrills Casino was not a long journey after all. Back in the olden days Thrills had no bonuses for my country back then. New platform design and nice welcome offer idea of super spins is really juciy, I think. In the near future I will probably give it one more try and let's hope this time for a longer period... Who knows? Maybe, Thrills will become one of my favourite platforms on which I am usually having fun etc. I will update the post as fast as I get there. For now, the new design is pretty ravish :)

I will discover that in the very near future if there are some!

Best online casino out there. Good selection of slots! Good polite customer service.

No unexpected issues with my withdraw. The usual checks for a first time but that's to be expected and was completed without issues.

Freebies vault and bonus o meter only work when playing on pc they should work on android as well because if u a android user u wont expect any bonuses from them.

The platform and game choice is very great, nice layout and interface

The deposit and withdrawal times are very bad, I recently had a withdrawal and it was pending, it went missing the next day and I'm not able to see it on the transaction history. I am unsure if I am going to receive the money I have won at all at this rate very concerned. They dont keep you updated on the transactions or update frequently making you feel unsecure.

Inactive user
10/10

Today I just got my Free spins upon registration and the thing I like in this Casino no need wagering the Free spins and the good thing is I won 39euro and it cashable. The only thing I do not like is if I play at Casino live as I love baccarat and roulette I couldn't see the amount of my balance but if I go to the main account I could see my Balance. But its ok. let see I will try to cash out this today my winnings. Thanks Thrills if ever I can cashout this today I will make deposit without hesitation. I will only cash out today just for testing if really works then I can make deposit and recommend some friends .

Great games, fast withdrawal. I was expecting to have so sent in a bunch of documents but I wasn't even asked. Took about 24 hours for withdrawal to move from pending to sent but I did request this on a weekend.

Would like a paypal deposit option. Otherwise, nothing.

Why is there such a low rating for this site? It' definitely deserves more. I love this site! They have a wide selection of games and regularly have promotions on. They also reward there loyal players with good bonuses. The live chat agents are brilliant (especially Andreas) they are friendly and quick to sort out any issue you may have. I would highly recommend this casino to anyone who wants to play with a trusted casino

I've not been invited to the VIP club and I think I should of been by now lol, I'm unsure what you have to do to be invited because I regularly deposit good amounts. Since before Christmas I've had an issue with playing all of the the play n go games on mobile platform, I can play them from a laptop but it's a hassle for me getting the laptop out.I've contacted support several times and done everything i was told to do but the issue is still the same.the last I heard from them was them telling me they would contact the game provider to see if they could resolve the issue. Im still waiting to hear back and have been waiting awhile now. Im hoping I've not been forgotten about? My favourite game is one of the play n go games and I'm unable to play it from my mobile.

Hi, Thanks for all your kind feedback towards our operation. I am not objective, but I can only agree we should have a better rating. Perhaps Askgablers can explain how their alghoritm works in terms of the rating.Could you please provide me with you username and I will make sure to see status on Play N GO and also regarding VIP-invation. Regards Bruno

user avatar

Good selection of games.
Decent welcome bonus.
...

Many Crashes.
Many Slots would load with Zero balance. (No Money)
No Email or Mobile confirmation from joining. Absolutely no contact at all.
New game Troll Hunters kept crashing several times.
After experience at many online casinos I say BEWARE of Thrills Casino.

A big variety of games, but every time you must scroll down many times and click on 'load more games' to play a game which is down under.

In the mails of Askgamblers.com and on the Thrill-site was mentioned a bonus of 200%. I only got 100% which was added manually by the operator. When I asked about it in chat I was told that players from the Netherlands got 100%, he said it was mentioned on the Dutch version of Thrill (which I did not visit). He also said that Thrill is not responsible of what was written on Askgamblers.com. I think this is very misleading, at least players should get a notice when they are excluded from the 200% bonus. I don't play here anymore.

Hi Ton, Askgamblers should as an external partner make sure to provide you with the correct welcome bonus for Netherlands. If this was not the case, I appologise on their behalf. Rest assured, NL customers have 100% bonus and we can not be blamed for errors in external communication. I will make sure to talk with them in order to avoid future problems. Regards Bruno

user avatar

At first I did like the casino and played from the casino started. God selection of games.

Support is terrible. Did send many mail and non respond. Something has realy changed my opinion of Thrills casino. Chat often fail. I did also have problem with spins I did not received from my deposit and chat person, well she was very unfriendly so the problem was never resolved.

Another thing is that I find it very strange when they give out freespins eks. to the first 5000 player so can players that logged in many min. later then I get spins, but not I. Almost like it is fixed before who gets and dont.

The casino rep always says they do the best they can and says the chat worked hard, but I am realy not sure about that. Never have I had a positive chat experiences at Thrills.

Hi, Could you give me a more detailed description regarding what issues that you had with our support? Regards Bruno

user avatar

Great layout, attractive bonus offers, Aston the support chap was friendly & as helpful as he could be.. Unfortunately my initial deposit bonus was 200% less than the email offered but he could not remedy it, he offered me super spins if I made another deposit but would have to contact support again & refer to the conversation.... too much hassle for me, don't make offers that are not honoured Thrills... Casinos loss, I am a very, very regular player! Lol

As above, bonus not honoured at 400% as offered in email, only 200% & could not be amended by support because I had played my deposit through before contacting support, don't see why this made a difference.Also played entire deposit + bonus through on 1 game in very little time on a game I often play at other casinos, it seemed unusually tight at Thrills.

Inactive user
9/10

Thrills Casino is an online casino is registered in Malta, which impresses with its many games and modern design. Web site of this casino is a mixture of great casino looks with style and functionality, and players from around the world to find her game, or category you want to open. Thrills Casino has a great selection of games, divided into several categories. Like all other major online casinos, slot games are the most popular and comprise the largest part of the selection. Thrills Casino offers a wealth of slot games, which range from classic 3 and 5 reel games, to modern video slots with crystal clear graphics and complex gaming interface. There is also a range of fantastic jackpots and casino also contains a large number of table games, including variations of roulette, blackjack and poker.

A few days ago, I tried their new slot Super Heroes, and he was excellent. For half an hour I won more than 80 €. This casino has a high rating among the competition, fully justified. Thrills Casino is on Askgamblers site, among the top ranked online casinos. It is a combination of attractive dealers with an excellent atmosphere and top games, providing players an authentic, immersive experience. Thrills Casino also offers a range of fantastic special promotions, designed to provide an unforgettable experience for all players - new and more experienced. Among the popular bonuses mention New Player Welcome Bonus - 200% up to 100€ + 20 free spins. There are special offers where players from around of world can win a huge awards, so register today!

In addition to the NEW! Super Heroes slot machines I play: Motorhead, Jungle Jim and Big Blox slot. Among other things, Thrills Casino allows and excellent support system. Users can contact a well-trained casino hosts, who will resolve any questions relating to this casino, or so easily find more information about a particular promotion, the game or the process of subscription. To do this, users can use e-mail or call the casino directly or speak to a casino host via a live chat function, which is always indicated on the site. I like the design of the site because it is really a feature rich, and you will like this casino. It's time to register because Thrills casino can offer much more than you imagine. Check, if I speak the truth

Ok firstly I would like to apologies to Thrills for what was pointed out by AskGamblers as a negative review based on how I thought a game should go then didn't, I meant no offence by my comments... so on with my review.

I deposited again and played a lot of different games at Thrills games even I haven't seen before:) enjoyed these, even winning a little went to withdraw and was overjoyed to hear I didn't have to go through the sometimes stressful verification process on first withdrawal. Customer service was polite and helpful so in conclusion a nice professional site and hope to play here for some time.

Nothing much to dislike other than maybe the connection on games that froze on me once and I had to log back in again.

At first it seemed a good site. The slot selection looks decent and the welcome bonus is a good 1.

The support here is bad. I actually feel like they're taking the piss. They email, text and even phoned me to ask about depositing (a bit too much) and as soon as I ask to be verified they never replied. After numerous emails I'm told to send documents to the email provided which I did numerous times and nobody would reply. I ask why and they reply by saying the same thing which was please send to the same email address as they haven't received them. I screenshot to prove I did and they reply they received them and what reply was I expecting! I expect you to not tell me you haven't received them then. So rude! Why try desperately to get my custom then be this bad at verifying someone. Kind of puts one off.

Inactive user badge
3/10

Nice selection of slots. Very nice promotions (in theory).

Receiving numerous mails telling me about superspins, thrillspins etc. Bonus pending deposit. But on my deposits I have achieved no such thing. Seems not very professional and I would recommend not to play here.

Hi there; Not sure what the issue is. Did you furfill the requirements in order to take part of those promos? Bear in mind our customer service will gladly help you if you have any related issues. Regards Bruno

user avatar

Hi guys just want to say I'm not sure how u are having bad customer service with thrills as I have always been happy with them and the effort they put in.

They have good welcome bonuses and it does state in the terms and conditions about the 4 pounds max bet if you read.

I had deposited money and managed to win a few good times which ended up finishing the wagering and withdrawn the winnings :-).

Good selection of games to. Well designed site.

To be honest I cant think of any thing I didnt like as it has all been fantastic.

Hi FJC1987, Thanks for your kind words! We strive our best to make our customers happy and satisfied and will continue do so.

user avatar

I was really quite surprised to see Thrills Casino had achieved such a low score here at AskGamblers as I’ve always found them to be very good quality in the short time they have been operating. I browsed a selection of the reviews posted by other members and it does appear that there are an awful lot of people falling foul of terms and conditions – this is really very unfortunate particularly when the majority of such cases are based on extremely common scenarios such as betting too highly whilst a bonus is in play or having self-excluded at another casino from the same group as Thrills.

On the positive side, the casino is extremely well designed and has a very modern look and feel – this seems to be common amongst the properties operated by this group such as Kaboo and SuperLenny. They all have an excellent choice of game providers too, the only noticeable omission from my view is Playtech, although it seems to be extremely rare to find Playtech games on the same site as Microgaming and NetEnt for some reason (Bet365 is one notable exception).

Bonus offers are great although they can be a little rarer than I would like. 30x bonus wagering for the welcome offer is amongst the best around these days and is definitely worth taking if still available when you come to sign up – just be sure to read all the terms and conditions!

I think that perhaps more work could be done in making those people who are going to accept a bonus aware of all the requirements they need to adhere to in order to get paid if they are lucky. Whilst the issue of players falling foul of terms and conditions is certainly not unique to Thrills, the industry as a whole would really benefit from implementing automatic checks and software-based enforcement of bonus rules – until this happens, I’d like to see the most important terms shown at the time a bonus is accepted, perhaps with one of those scrolling mechanisms whereby you are unable to move to the next page until you reach the end of the document. Of course there are some who will not take the time to read the rules, but you can’t save people from their own stupidity sometimes…

Good collection of slots, well designed site with easy navigation and withdrawal is super fast. I usually carry out a withdrawal test with a new account, so after registration I deposited 30 Euro via Skrill and played through the deposit, after winning 21 Euro, I made a withdrawal request of 20 Euro and uploaded required documents for account verification. The money was in my Skrill account less than 24hr (since the time of new account registration).

Thrills has beaten every other casinos that I had tested for withdrawal time!

Hi there Tony, We are very happy on your feedback and will make sure to keep you as an happy customer for a long time. As other players stated Askgamblers rating is not quite fair in many aspects. Regards Bruno

user avatar

To be 100% honest Thrills is one of the best casinos there is, good bonuses good games.

This is to add to my previous review because it posted before id finished you can't seem to edit on here. The 5.6 rating for thrills is totally unfair. When I first signed up to the site I got 20 free no deposit spins, keep what you win. I won £160! After that I thought I'm not going to deposit on here because there's no way I'm going to win any money when I've just been given free money! I did end up depositing, I think it was my second deposit £10 I won £600 and something, straight after that I put another £10 on and won £890! As for fast payout..zoooommmm! since then I have deposited more and I have won the odd £100'ere £60 there, and I've also lost but that's part of game.

My 1st 3 wins were big ones. I've read some reviews where people think this site is rigged and they take your money... those people do not know what they are talking about, and they obviously don't like losing. You can trust Thrills. Although I'm a bit upset with them at the moment (reasons in a review below) anybody who's in two minds, or even just thinking about signing up.... I'd Definitely say sign up.

Ever since The site updated there was a problem on my account where I couldn't deposit. I contacted support more than once, explained the problem, I was told to clear the history, cookies etc on my device, try different computers try different web browsers on both mobile and laptops which I did, more than 3 times there was still a problem! So I sent an email (more than one) hoping it might getd ealt with better, I uploaded a screenshot and a video of what was happening.

The response....I kept on getting told to do the same thing over and over again, I told them I'd already done all that. It's like My emails weren't in English! I'd done everything they asked me to do, it was a problem on my account and I know that for a fact because I set up a new account (which was closed shortly after) on the same device, I only set it up just to see if it was a problem with my device and it wasn't, there was no problems on the new account. I offered my password so they they could sign in and see for themselves... but no they ain't allowed to do that. I asked for it to be passed to the technical department and not once was it passed! Through frustration of repeating myself I told them to close my account which I'm gutted about. I've deposited a lot of money on this site and I've also won a lot of money I'm just disappointed that They never even bothered to try and fix this problem. 😞

ALOT of games variety. Kinda afk live chat thou. Fast withdraws.

Thanks Stefan for the kind words! We will do our best to keep make you a happy camper for a long time.

user avatar

This casino has all the same games as everywhere else. There is nothing positive to actually say about this casino. Play elsewhere.

A casino that has unbelievably poor customer service. It's so poor it's farcical. They refuse to have a telephone conversation with you and claim to have replied to emails when they really don't. My withdrawal still hasn't been made after two weeks. This casino is not worth the hassle. Stay away if you actually want to withdraw any funds.

1. We replied on all your mails. 2. You withdrawal was made instantly on request, but a bank transfer can take up to 7 days in worst. 3. We are always open to hear suggestions about how we can improve our operation, but in this case we acted accordingly.

user avatar
Inactive user
3/10

Great selection of games and often payout decent wins. Won £2500 then had it confiscated due to breach of terms and conditions. The casino is good but if you plan on using the bonus be sure to check the terms before you do.

The terms I breached were to do with betting over the bonus limit but before all this I was told everything was fine on the phone until the last phone call all the sudden it was confiscated if there is a limit on betting then I think casinos like this should state it clearly before people use there bonus features I won't be using again.

Hi mcarr1987 The maximum bet limit if you are playing with bonus money is clearly shown under our terms and conditions. It is not something unique for us, but of course I understand your frustration. In the future I suggest you confirm with our customer service before placing to big bets. Regards Bruno

user avatar
Inactive user
7/10

Good mobile casino. Good offer in mobile games.

Swift payouts (within 8 hours on three different withdrawals).

You can trust this casino to payout!

No live chat.

Got a very bad streak in blackjack, so I chose not to continue gameplay here.

Hi Joe Thanks for your input! We do have a live chat that is open from 10-24 C.E.T and I dont quite understand how a bad run on your roulette session should put shade on us, but you are right that are very fast on payouts.

user avatar

I joined this casino long long time ago. I used to be loyal player and high roller here. I remember when I first registered here I lost about 2-4ks the first weeks. I turned the tables with 8k win. After that win and cash out (took my win the very next day), slots started playing as I wanted... made many cash outs.. and I can say it's decent enough except if slots aim you and then guys you're gonna sweat a lot to earn something.

Moreover site is good. Not a 6.5 for sure..they deserve at least 7.5.. I've seen 8.5 casinos which deserve a 5... so guys don't get twisted with the ranking..

Since I'm loyal player I deserve fast withdrawals 0-2 hours max. Honestly no less no more. I don't like waiting. The thing is thrills started a downside on this issue (I'm not saying that you won't get your money) I'm only talking to the players like me who want it fast since they are cash players or high rollers..I lost a 500 withdrawal just because agent was rude and declining to send a reminder to payment department claiming he doesn't do anything favors.. especially to me..okay yup. ..anyway.

I left this issue so I went on with my life. .but hey.. second time it's not accepted... for a 150 they made a really big fuss... asked neteller ss. gave me sister firms email to send it... which hey it was wrong email...anyway, I played the balance after cancelling it.. lost it... agent told me they don't want ss after all and just request it again and it will be processed.since they don't do favors I don't do either. closed my account permanently. they lost loyalty. I gained money.

Hi Kayenne , Thanks for taking your time to write about us. I can only agree that we are at the moment having an unfair ranking and I adressed that to Askgamblers before. I will look into your case regarding the withdrawals. Regards Bruno

user avatar

They have given allot of bonuses to me. Also some freespins.

I have been a member of this site for 3 years I think. In that time I have deposited about 11000 euros and cashed out only 5500 euros. Most from one cashout of 3000. I usually play the same games but I always lose. I can go 10 deposits without any good wins. I cannot count how much I have played Piggy Riches and Magic Portals but I never get any good wins. The past few months have been awful as it seams impossible to get any fun on any deposit.

Hi Nolko Sorry to hear about the bad streak. Please send me your username, I want to treat you on something that hopefully will get you some more luck and fun. Regards Bruno

user avatar

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+31
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Estonia Tobique
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7.6/10 • 5
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+22
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Anjouan
SafeCasino
SafeCasino
8.2/10 • 19
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Curacao
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TuffPuff Casino
6.8/10 • 0
Welcome Bonus 100% up to €150 + 50 Free Spins, 1st Deposit
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+14
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Curacao