The Grand Ivy Casino

It was a fun first time experience. Before I don't never game. Now played for a bit, and left.
The support was very friendly, explained if we didn't understand anything.

Games froze. Had problems with free bonus spins not showing up and have played multiple times now and games are really tight.
Cannot even win enough to play for a little while. Just takes money as fast as I can deposit. Not impressed with how tight the casino payouts are.

Poor customer service. Unresponsive.
Holds on to withdrawals for no reason despite being asked 12 times why and when. No one will give straight answers and keep telling you to wait. Wait some more. Avoid this casino at all costs. There are much better out there that value their customers.

good games but nothing else. I can say worst customer support, avoid they will stress you out every time they will tell you different excuses to delay your withdraw

Took almost a month to get them to release winnings. Was playing a game to win, then winning only to be under stress with the possibility of no payout. I’d avoid this site completely.

I don't know if it's the best online casino over there, but let me tell you I have fun with them! From the day I opened the account till now,I had not a single issue! I lost and I won aswell. They always payed my winnings,there were no issues. Honestly I was a bit afraid because some negative reviews,but I would recommend to anyone to give it a try!!

Well the withdrawal time could be shorter!!As the deposit it's instant they could do something about that. After all it's about your customers,Grand Ivy 😉

Took almost a month to get them to release winnings. Was told not to rely on winnings, told I had gambling issues etc when really my only issue was playing a game to win, then winning only to be under stress with the possibility of no payout. Threatened to report them to the gambling commission and within 2 hrs the money was in my account. I’d avoid this site completly.

I love this casino it always seems to pay out quite big and gonzo quest is really good at that, and the new games tend to pay out with bonuses and free spins. I normally find at the beginning of the month I tend to win more as well.

The waiting time for withdrawals it’s 48hours pending, wish it wasn’t this long especially at the moment as you can’t cancel your withdrawal.

The Grand Ivy casino has been delaying my withdrawal for nearly 3 weeks now. They keep telling me there is an issue with the payment processor. Their live chat staff tells me different things. I really need this money. All their staff does, is passing you from pillar to post.

There are plenty of selections, loads of games. I was lucky to win on plenty of fish game which in my opinion is giving the bonuses more often than other games.

I did manage to raise my credit to 40k pounds after I did deposit 5k, I did try to withdraw 35k from it and Grand Ivy is not accepting my withdraw and put the amount back in my user account.

Great selection of slots games from many of the key developers. Good 1st, 2nd and 3rd deposit bonuses though the free spins pays no more than 2.50GBP for 50 ir 100 spins. Customer services very responsive and 90% of times can resolve my queries immediately. Overall a good online casino compare to a few others that I have played on.

Hitting bonuses on soft play averages 300-400 spins on many of the slots. Two of the slots I have played on took over 1000 spins before hitting a bonus feature and the bonus pay was minimal. I do find that the bonuses to number of spins ratio on Grand Ivy is much lower than the other online casinos I have tried.