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The Grand Ivy Casino - Payment delayed

UNRESOLVED
Complaint Info
Disputed casino The Grand Ivy Casino
Reason Delayed payment
Amount £ 228.97
sofcik86 United Kingdom Message
Posted on June 4, 2020

From more than month (24/04) I wait for my money. First they told me there was some issue with payment few days later they say something about payment processor fault after that they told me about sending money to my card where that card was connected to bank account which was closed more than year ago. Now I send lots of papework where I show them my bank statements and closing bank statement from that bank where they think they send that money.
They broke Terms and Conditions-point 7.3 where we have a note about withdrawal " All withdrawals will be paid back to the same payment method used to make a deposit on the account"
I made deposit via Paypal but I still dont get any money.

AskGamblers
Posted on June 4, 2020

Dear @sofcik86,

The AskGamblers Complaint Team is kindly asking you to update your complaint accordingly and clarify the total amount of the disputed withdrawal request/s.

Please keep in mind that, as per the AGCCS Guidelines, providing updates in a timely manner is a must.

Thanks for cooperating with the AskGamblers Complaint Team.

sofcik86 United Kingdom
Posted on June 4, 2020

Thank You for reply.
Amount of withdrawal money this is £228.97

AskGamblers
Posted on June 30, 2020

Dear all,

This complaint has been reopened as per The Grand Ivy Casino request and the AskGamblers Complaint Team would like to give it one more try and help both parties involved into the dispute reach a satisfactory resolution.

The Grand Ivy Casino Complaints

  • 15 of 20 resolved
  • 1 day avg response
  • 1 week avg complaint life
  • 6,389 USD avg amount

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