Serious delay on payments

Hello

I am writing to express my frustration with Grand Ivy Casino. My account was locked on the 25th May while I was actively playing a game. Since then, I have been unable to access any games. Upon contacting their support, I was informed that I needed to provide a source of wealth, which I did promptly.

Despite submitting the necessary documentation, including payslips from my employer that clearly show I can afford to play, my account remains locked. It has now been almost four weeks, and I have repeatedly contacted their live chat support for updates. Unfortunately, I receive the same response every single time: "Your account is under review."

This lack of progress and communication is incredibly frustrating. I had to pester HR to provide the payslips, and now, due to the prolonged account lock, I am about to lose my £200 bonus. Every time I reach out to live chat, they ask me to be patient, but I believe I have been more than patient given that it has been nearly a month.

Im really unsure what to do - as i have emailed so many time and spoke to the team, I have no choice but to complain.

I have deposited a lot of money to this account, no issue at all, I’ve made small withdrawals with no issue aswell, I made a few withdrawals this weekend amounting to £410, but they failed so I was asked to send bank details, 2 days later I receive an email stating my account was banned winnings confiscated and no refund of deposits would be made, with very little explanation. How do casinos get away with this?

I have played and won a small amount of £50 (much less than what I have spent here)
I withdrew the amount of £50 and was asked to send a bank statement. I did this and then was told my withdrawal was processed and I would receive it into that account within 7 days. This time has now passed and I still have not received my money. I contacted them again and was asked to send another statement to show I hadn’t received the money. I did this, and am now being told that I need to allow more time for the funds to be paid to me. I am very unhappy with this level of service and think that 7days is a lengthy time to wait in the first place. I really do not understand why it is taking them so long?

I deposited just over £4,000 into an account on The grand ivy casino and through black jack I was able to get this to £10,000, no bonus just plain cash, I withdrew on 07/08/20 at 12:04am, on 09/08/20 I contacted Support for them to tell me payment failed, even tho I had deposited from this card, I have now sent my bank statement on 10/08/2020 and it is now 12/08/2020 and they still haven’t processed this, telling me that the accounts team has the money and to be patient, not once has the grand ivy proactively messaged me about this situation and now this has been 6 days. Please can you look into this

From more than month (24/04) I wait for my money. First they told me there was some issue with payment few days later they say something about payment processor fault after that they told me about sending money to my card where that card was connected to bank account which was closed more than year ago. Now I send lots of papework where I show them my bank statements and closing bank statement from that bank where they think they send that money.
They broke Terms and Conditions-point 7.3 where we have a note about withdrawal " All withdrawals will be paid back to the same payment method used to make a deposit on the account"
I made deposit via Paypal but I still dont get any money.

Withdrew on 21st April, total sum of £8000, still waiting for it to be paid, at time of writing 12 days later, not once has the casino been proactive to email me of the issues instead they have waited till I have contacted them to say there is a delay with withdrawals be patient. I then made contact again to be told they don’t know when the issue will be resolved but withdrawal was accepted, just due to this delay their end they are investigating, be patient.
In my view this is unacceptable behaviour from The grand ivy casino owned by white hat gaming. 14 days still waiting £8000 owed. I also note there are many reviews on Trustpilot stating this.

Hi., been waiting 2 weeks for payment of £6400 and you are not making contact with me I have chased you on chat and also by email with no reply as to why apart from there was a payment issue and you are working to resolve this. This has been going on to long now and need it sorting as you are just making excuses up. You have since locked my account for no reason I would like to know when il be getting my payment

Hi , my name is Catalin .
Let me tell you what is going on with Grand Ivy Casino when is about important sums of money witdraw .
I was playing over 1 year on this online casino without any problem so far , never had a bonus as I didn`t accept any bonuses from them . I did deposit a lot and also I did manage to witdraw so far but never over 2000 pounds . Last month I was lucky to win big amounts of money and I did raise my account money to 40.000 pounds and I wanted to witdraw 5.000 . I did that on 16th april and money came back to my player account on 18th without any explination from them .
So on 18th I did witdraw another 5000 pounds and I did speak to support and ask why the first withdraw came back to my account . They told me is about security and they did send me an email asking for some explination about my activity .
I did send them my activity explination and withdraw another 30.000 pounds which was splitted in 10k and 20k payment by they`r system .
After my activity explination they did accept my withdraws and proccesed the payment on 24th saying that the payment usually take up to 5 working days to be payed . It was akward because all withdraws so far was made and payed in 24-48 hours so I did think that something will be wrong with that . Yesterday I wnt back to support chat to ask them if they know anything about the payment and where my money is because I didn`t get any money yet. They did ask from me the bank stattment from 18th tilll present which I did sent them later that day .
I did go back to live support to say that the email have been sent and ask them to check that for me as I long as I am there on chat and comfirm that everything is good . They did speak to account team who gave me some ARN numbers for my transactions , 3 transactions and none of them received by me , and recommend me to go to my bank and ask them to track those ARN numbers and see where my money are . I did call Barclays Bank and speak to Payment and dipute department and they told me that none of those ARN are not in they`r system and they can`t say anything about those money as those money was not payed for sure . So I decided to go to my bank today and speak to one of the managers who was very kind and he did help me again to try and track those ARN with one of his collegues from same department . He did came back to me saying that those ARN Numbers could be any payment to any players , but defenitly not for me as I don`t have any money on hold for my account . then I reach the casino support again and they told me to wait till tuesday and they will check with they`r payment providers .
Why should I wait so long for my money as long as my deposit was taken in seconds and as long as if any payment was made was not in my bank account ? I need answers and solutions please and also I need my money !
Thank you very much