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Editor’s View
The Grand Ivy Casino has a luxury feel to it, offering players thousands of casino games. The games are located in the middle of the screen, while links from the header allow you to register or log in, change your language, check the latest promotions and VIP program and contact the casino.
- Different responsible gambling tools available
- Live chat is open 24/7
- The UKGC licence
- Few poker games
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18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware
The Grand Ivy Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About The Grand Ivy Casino
If you’re looking for online casinos with the UKGC Gambling Licence, you’ve just found one. Besides the prestigious licence that allows them to offer casino games in the UK, the casino also has the Malta Gaming Authority licence, making them available in different countries worldwide.
When registering, you have to provide your personal details as well as your phone number. Make sure to verify your account before you start playing. The Grand Ivy Casino is accessible on mobile, but before you jump in, we encourage you to read our detailed casino review.
- E-Wallets 12-24 hours
- Bank Transfers 7-12 days
- Card Payments 2-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at The Grand Ivy Casino
The Grand Ivy Casino offers a wide range of payment options, including credit and debit cards, Apple Pay and the selection of different e-wallets. The deposit and withdrawal options may depend on the country you’re registering from.
Once you register, and start the deposit process, you’ll be able to see the minimum limits, which can depend on the chosen payment method. The deposits are instant, but it may take the casino up to 48 hours to process them. The casino has the right to limit your daily deposits.
When you withdraw money from The Grand Ivy Casino, you won’t be charged any fees. Usually, the casino processes all withdrawals within 48 hours, after which you can expect to see the money in your account. The minimum withdrawal you can request is £20.00.
Games at The Grand Ivy Casino
When you join The Grand Ivy Casino, you won’t have to worry about the variety of games. They include table games (poker, baccarat, blackjack, craps), live casino, modern video slots, and popular progressive jackpot slots.
All games are organised in categories, making it easy for you to find whatever you need. You can even choose a different grid view or use the search bar in case you already have a game in mind.
Because demo play is unavailable, you can always try a slot for free at our website and read our slot reviews before you start playing for real money at the casino. The selection of games isn’t lacking at The Grand Ivy Casino, and some notable providers include Play’n GO, Red Tiger and Ezugi.
The Grand Ivy Casino’s Commitment to Responsible Gambling
Online casinos with the UKGC licence have a plethora of responsible gambling tools and The Grand Ivy Casino isn’t an exception.
Casino members can set daily, weekly or monthly deposit limits, and any increases can take effect only after 24 hours, preventing them from making rash decisions.
There are also tools such as a session limit that logs you out immediately after your set time expires and a reality check that makes tracking the time you spend in the lobby easier.
You can take a time-out lasting up to six weeks, whereas self-exclusion means you’ll be removed from the casino for six months unless you state otherwise. Even non-members can request self-exclusion at The Grand Ivy Casino, especially if they feel attracted to join. If you are a member, remember to withdraw the money from your account before you request self-exclusion.
Before you take any drastic measures, it’s best to take the self-assessment test to help you determine whether you have a gambling issue. The casino also offers links to useful organisations that can provide the assistance you need.
Customer Support at The Grand Ivy Casino
If you need any help from The Grand Ivy Casino representatives, you can contact them in several ways. Before you do, you should know that a Help Centre contains answers to commonly asked questions.
If you can’t find what you need there, the live chat icon is located in the bottom right corner of the screen. Open it, enter your name and email address, and you’re ready. The live chat works 24/7, and the agents are friendly.
There’s an option to write an email to a casino and a separate option to reset your password in case you forget it. To simplify account verification, the casino has indicated which documents you must send at the bottom of the contact page.
Complaints
Read the complaints other players have left for The Grand Ivy Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Hi PETENOZZ Thanks for your review. We’re sorry to hear of your less than satisfactory experience with us. We would like to clarify that our withdrawals take around 5 to 7 working days to reach your account, and there are multiple factors that can delay this process. This rarely happens, and we hope you will accept our sincerest apologies you experienced this delay. Please get in touch with us for further assistance, our payment team will review your account. Kind regards, The Grand Ivy Team
This casino have to many technical issues. Was playing in roulette. The platform went down, guess what, was not accredited with my winnings. And they have to many technical issues during the week. Not recommended.
Hi ROMANGG, Thanks for your review. We take very seriously our customer’s reviews, so please contact us with your issue via our live chat. Our team is active and happy to help 24/7. If the casino went down as you mentioned, we are sure our team will assist as much as they can with this matter. Have a good a week. Regards, The Grand Ivy Casino
Really enjoy the website playing the games and also love the roulette!!
I dislike the fact that money is taken out of my account straight away, I'm awaiting a withdrawal but still had no email to let me know if my documents are correct and the withdrawal is still pending! Feel like they wanna take ure money but don't wanna give u winnings! Takes far to long not like other online casinos. They replied back straight away with document verification!!
Hello DELBOYDIGGER1, Thanks for writing a review for us! We are glad that you enjoy the roulette 😊. Regarding your first withdraw, due to our UK license, we must obey the relevant regulations and once a customer requests their first withdraw, we have several days to request their ID, check that everything is ok and release the withdrawal. Once this process is done, the following withdrawals are much faster 😊 If you feel we are taking longer than you expected, please get in touch with us again via our Live Chat. We are active and happy to help 24/7. Thanks The Grand Ivy Casino
Great selection of games, fantastic deposit match offers with fair wagering using most if not all games some 20%. Processing took 48 from Saturday to monday but by 18:00 Monday money was in my bank.
The reverse withdrawal button, there is not one good reason that exists to nake this button optional upon sign up. Please please go same way as some others and allow people to lock their withdrawals. I blocked my account for 3 days to get around the temptation but still its not convienient.
Hi Rocketman Thanks for your review! We really appreciate reading our user’s feedback since we are always working hard to provide the best customer experience for our players. We have passed your comments in relation to the Withdrawal, to the relevant department. Thanks again for your words and your 7 green stars! 😊 The Grand Ivy Casino
There is a large selection of games, my personal favourite at the moment Danger High Voltage.
The live chat are very responsive. Great layout and easy to navigate. I hit the benchmark for VIP Silver in a few hours, submitted my docs for VIP status fast track so hopefully they will acknowledge it.
Email support is very slow. I do not like the 48 hour processing time for withdrawals.
Hello TOBES301 I hope you're doing well today and wanted to thank you for the review. It's much appreciated! I am sorry we were slow responding your Email and regarding your first withdraw, due to our UK license, we must obey the relevant regulations and once a customer requests their first withdraw, we have several days to request their ID, check that everything is ok and release the withdrawal. Once this process is done, the following withdrawals are much faster 😊 If you have any further enquiries, please feel free to get in touch with our team via Live Chat. As you know, you can reach us 24/7. Have a good weekend! The Grand Ivy Casino
Have enjoyed playing deposited around £500 and managed to end up with a decent win.
Verification process is really really slow. 4 days and counting. Hope I’m wrong but it’s feeling more and more like stalling tactics as I have a pending withdrawal. Customer service are responsive but overall not really too helpful. Be cautious.
Hi NAYCHA Thanks for the review, we really appreciate your feedback! Due to our UK license, we must obey the relevant regulations. Once a customer requests their first withdraw, we have some days to request their ID to release the withdrawal. This regulation is not only to protect us but also to protect our customers. Please feel free to get in touch with us again via our Live Chat if you have further enquiries. We are active and happy to help 24/7. Thanks The Grand Ivy Casino
I won £1200 on sat (6/01/18) and received email to verify your account, so I sent them my documents which took one day. The next day I have received email that my account is verified. Now the money was in my account on Monday which is took only two days. Brilliants casino, friendly customer service, fast payment service, happy at all.
Hello ZAHIR1090 We really appreciate your feedback since we are always working hard to be the best online casino... So thanks for your comments and all those green stars :) The Grand Ivy Casino
This is an honest review. Having joined on Christmas Eve 24/ 12/ 2017 as a new player, my initial deposits totalled £400 (I opted out of the bonus scheme) and I ended the night with a healthy profit of £2000/ I withdrew my winnings on the same day 24/12/2017 and was absolutely delighted that the funds were back in my account on 26/12/2017 - absolutely amazing! The withdrawal time was barely 2 working days, and the customer support was second to none.
The variety of games on hand in this casino were top notch and easy to navigate. To all the naysayers complaining about slow payments, just look at my review. Absolutely speedy!. So thank you, Grand Ivy, for making my Christmas extra special. I would highly recommend this casino to everyone.
Nothing. Everything about this casino is great! Would highly recommend.
Hi LADGE1, Thanks for your review and your kind words. We are happy to read you like our online casino and that you are happy with our services and support team. Thanks again! Kind regards, The Grand Ivy Team
They have NetEnt-games. They are loadin pretty OK, but thats about it...
Where do I begin?
The most interesting problem is their total ignorance of deposit limits. I have put up limits, but it has been possible to deposit anyway. I have requested to close my account permanently a couples of times by their chat but it has always been possible to log in a couple of days later. Stay away from this place! They should lose their license!
Thanks for the review Switaly, we really appreciate your feedback. Regarding your query about the deposit limits, please find all the information in our Terms and Conditions, point 9 (https://www.grandivy.com/index.php?page=terms) I would also like to advise you to re-contact our live chat team to resolve your account situation. We are active and happy to help 24/7. I hope this answer helps you. Regards, The Grand Ivy Casino
***************Avoid this site***********
You have been warned
Customer service is awful
Withdrawals are by far the slowest I've ever witnessed (12 days - YES 12 days )
Stalling tactics to stop you getting your money or tempt you to cancel your withdrawal are used.
Emails encouraging further deposits despite having a pending withdrawal to obtain "vip" status .
Chat support will almost always end with you having to wait 24/48 hours. whatever your question may be.
No manager is ever available
They dont care that your not happy with there practices
I cant speak badly enough of this site it really is the worst I ve ever come across and there are many that I have tried.
Don't waste your time giving these jokers a penny of your money.
Hi NICKLINSCFC Thanks for the review, we appreciate your feedback. We are really sorry to hear you are upset. We have forwarded this to the relevant department who will be in contact with you shortly. Thanks, Gran Ivy
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Online casinos are much or muchness in my opinion and the proof is when you decide to withdraw funds and then you find out how good or bad they are.
Grand Ivy make it as difficult as possible to withdraw your funds. They leave the money sat in a "pending withdrawal" accounts for days in the hope you will go back in and use them. Once you actually withdraw the funds and they are "processed" this is when the fun starts. They ask for different forms of ID multiple times and once received you have to chase them to make sure they have it. Then you wait 5 working days for the money to arrive, nothing.
After chasing them consistently I was asked to provide a bank statement to prove I hadn't received the money! They can see from their side the money hasn't arrived in my account. So, 14 days after my withdrawal and 10 days after it was apparently processed from their side, still no sign of the money in my account. Do yourself a favour and LEAVE THESE GUYS ALONE. Awful customer service and in my opinion they are just cowboysl