Page 2 – Player Reviews for The Grand Ivy Casino

good games but nothing else. I can say worst customer support, avoid they will stress you out every time they will tell you different excuses to delay your withdraw

Took almost a month to get them to release winnings. Was playing a game to win, then winning only to be under stress with the possibility of no payout. I’d avoid this site completely.

I don't know if it's the best online casino over there, but let me tell you I have fun with them! From the day I opened the account till now,I had not a single issue! I lost and I won aswell. They always payed my winnings,there were no issues. Honestly I was a bit afraid because some negative reviews,but I would recommend to anyone to give it a try!!

Well the withdrawal time could be shorter!!As the deposit it's instant they could do something about that. After all it's about your customers,Grand Ivy 😉

Took almost a month to get them to release winnings. Was told not to rely on winnings, told I had gambling issues etc when really my only issue was playing a game to win, then winning only to be under stress with the possibility of no payout. Threatened to report them to the gambling commission and within 2 hrs the money was in my account. I’d avoid this site completly.

I love this casino it always seems to pay out quite big and gonzo quest is really good at that, and the new games tend to pay out with bonuses and free spins. I normally find at the beginning of the month I tend to win more as well.

The waiting time for withdrawals it’s 48hours pending, wish it wasn’t this long especially at the moment as you can’t cancel your withdrawal.

The Grand Ivy casino has been delaying my withdrawal for nearly 3 weeks now. They keep telling me there is an issue with the payment processor. Their live chat staff tells me different things. I really need this money. All their staff does, is passing you from pillar to post.

There are plenty of selections, loads of games. I was lucky to win on plenty of fish game which in my opinion is giving the bonuses more often than other games.

I did manage to raise my credit to 40k pounds after I did deposit 5k, I did try to withdraw 35k from it and Grand Ivy is not accepting my withdraw and put the amount back in my user account.

Great selection of slots games from many of the key developers. Good 1st, 2nd and 3rd deposit bonuses though the free spins pays no more than 2.50GBP for 50 ir 100 spins. Customer services very responsive and 90% of times can resolve my queries immediately. Overall a good online casino compare to a few others that I have played on.

Hitting bonuses on soft play averages 300-400 spins on many of the slots. Two of the slots I have played on took over 1000 spins before hitting a bonus feature and the bonus pay was minimal. I do find that the bonuses to number of spins ratio on Grand Ivy is much lower than the other online casinos I have tried.

The best casino I have ever dealt with/ Wide range of games and support has always helped and are prompt. I have played on many good casinos that I have cashed out on. But for the last little while, this has been my exclusive casino and always will be. No need to go from casino to casino for different games anymore.

Honestly at this point I have absolutely zero complaints about this casino. I have not had a single issue with the site or customer service. and apparently my negative is too short so I'm just going to say how great it is again.

Very good casino. A huge selection of games. Withdrawal was processed very quickly. Yes there’s a 48 hours hold and you. Can reverse it. After the hold, funds were quickly released and was on my credit card less than 2 days. I highly recommended this casino. Covfefe

Many games that's only things what is positive.
If there is less then 1 star I can offer it for them.

I was playing here and being loyal to them deposit sometimes ... games they are stuck .... loyalty is like 0% that not exist .
Interesting only to get your money with good promotion.
Is my last time to play in this Casino

Online casinos are much or muchness in my opinion and the proof is when you decide to withdraw funds and then you find out how good or bad they are.

Grand Ivy make it as difficult as possible to withdraw your funds. They leave the money sat in a "pending withdrawal" accounts for days in the hope you will go back in and use them. Once you actually withdraw the funds and they are "processed" this is when the fun starts. They ask for different forms of ID multiple times and once received you have to chase them to make sure they have it. Then you wait 5 working days for the money to arrive, nothing.

After chasing them consistently I was asked to provide a bank statement to prove I hadn't received the money! They can see from their side the money hasn't arrived in my account. So, 14 days after my withdrawal and 10 days after it was apparently processed from their side, still no sign of the money in my account. Do yourself a favour and LEAVE THESE GUYS ALONE. Awful customer service and in my opinion they are just cowboysl

This casino have to many technical issues. Was playing in roulette. The platform went down, guess what, was not accredited with my winnings. And they have to many technical issues during the week. Not recommended.

Really enjoy the website playing the games and also love the roulette!!

I dislike the fact that money is taken out of my account straight away, I'm awaiting a withdrawal but still had no email to let me know if my documents are correct and the withdrawal is still pending! Feel like they wanna take ure money but don't wanna give u winnings! Takes far to long not like other online casinos. They replied back straight away with document verification!!

Great selection of games, fantastic deposit match offers with fair wagering using most if not all games some 20%. Processing took 48 from Saturday to monday but by 18:00 Monday money was in my bank.

The reverse withdrawal button, there is not one good reason that exists to nake this button optional upon sign up. Please please go same way as some others and allow people to lock their withdrawals. I blocked my account for 3 days to get around the temptation but still its not convienient.

There is a large selection of games, my personal favourite at the moment Danger High Voltage.

The live chat are very responsive. Great layout and easy to navigate. I hit the benchmark for VIP Silver in a few hours, submitted my docs for VIP status fast track so hopefully they will acknowledge it.

Email support is very slow. I do not like the 48 hour processing time for withdrawals.

Have enjoyed playing deposited around £500 and managed to end up with a decent win.

Verification process is really really slow. 4 days and counting. Hope I’m wrong but it’s feeling more and more like stalling tactics as I have a pending withdrawal. Customer service are responsive but overall not really too helpful. Be cautious.

I won £1200 on sat (6/01/18) and received email to verify your account, so I sent them my documents which took one day. The next day I have received email that my account is verified. Now the money was in my account on Monday which is took only two days. Brilliants casino, friendly customer service, fast payment service, happy at all.

This is an honest review. Having joined on Christmas Eve 24/ 12/ 2017 as a new player, my initial deposits totalled £400 (I opted out of the bonus scheme) and I ended the night with a healthy profit of £2000/ I withdrew my winnings on the same day 24/12/2017 and was absolutely delighted that the funds were back in my account on 26/12/2017 - absolutely amazing! The withdrawal time was barely 2 working days, and the customer support was second to none.

The variety of games on hand in this casino were top notch and easy to navigate. To all the naysayers complaining about slow payments, just look at my review. Absolutely speedy!. So thank you, Grand Ivy, for making my Christmas extra special. I would highly recommend this casino to everyone.

Nothing. Everything about this casino is great! Would highly recommend.

They have NetEnt-games. They are loadin pretty OK, but thats about it...

Where do I begin?
The most interesting problem is their total ignorance of deposit limits. I have put up limits, but it has been possible to deposit anyway. I have requested to close my account permanently a couples of times by their chat but it has always been possible to log in a couple of days later. Stay away from this place! They should lose their license!

***************Avoid this site***********

You have been warned

Customer service is awful
Withdrawals are by far the slowest I've ever witnessed (12 days - YES 12 days )
Stalling tactics to stop you getting your money or tempt you to cancel your withdrawal are used.
Emails encouraging further deposits despite having a pending withdrawal to obtain "vip" status .
Chat support will almost always end with you having to wait 24/48 hours. whatever your question may be.
No manager is ever available
They dont care that your not happy with there practices
I cant speak badly enough of this site it really is the worst I ve ever come across and there are many that I have tried.

Don't waste your time giving these jokers a penny of your money.

Not much, like most casinos has a varied selection of games.

Withdrawals are painful with this casino. Having read the reviews I'm certainly not the first to feel like this I doubt I'll be the last.

It took 2 days to verify my documents which I sent to them before they asked because I've done this process multiple times.

The withdrawal should of been processed in "roughly two days" but it has not been done they now want a further two days to processes this as the first two days were for the verification of my account.

They have no telephone support, emails are slow unless they are trying to encourage you to deposit more to become a VIP.
Live chat is available but its just a palm off and no answers are given

This is the first time I've felt so frustrated that I've signed up to AskGamblers solely to leave this review.

Oh, they restrict withdrawals to £5000 again shocking.

A 1 year old casino that stands very little chance of player loyalty due to its dinosaur player support.

Don't use this site unless you like an additional battle after winning on a casino to get those winnings.

Avoid

Just Joined grand ivy casino about 4 days ago. All seems good High Payouts, but Withdrawals 5 working days seem to take a little longer than other casinos.

I will update you guys regarding my Withdrawals request successful or they are creating any issues.

The most ethical casino out there, they didn't have to help me with an issue, but they went above and beyond what any other casino I have ever dealt with. They have amazing customer service.

Nothing, they are the best out there, I can't think of anything negative about them.

What I like about Grand ivy casino was the range of games available Live Roulette and Slots especially micro gaming and quickspin, I had a good win and waiting game now I would rate this casino 10/10 but verification and withdrawals take longer than expected.

After reading the TS&C for withdrawals and verifying account process takes up to 5 business days, I think If verification and payments were processed over the weekend, and verification and payments took place within 24 hours I would rate 10/10 but I would give it 9/10

Good games, won good pot in black jack table. Everything went well on deposits.

Haven't got any response after making withdrawal and sending documents 5 days ago. Starts to make me worry what is going on.

I won around £800 after initially depositing around £300.

I sent over my verification details after withdrawing the winnings on Friday the 7th at 4am.

I have spoke to customer services now around 6/7 times and all I get is apologies and they don't know when it will be done.

The website states 24-48 hours (business) it has now been 96 and nothing is confirmed.

In a bid to try and not return and stop myself refunding the money I places my self on a time out - I then spoke to a chat adviser (when I tried to find out where the money was). I was informed that I could just ask them to remove the timeout ( what's the point of having one if I could just cancel it) and log back in to check the status of the withdrawal.

Still not heard from them and as you can well imagine - I reversed the withdrawal and lost the lot.

I take full responsibility for losing the cash. But I can't help but think this could have been averted if they stuck to what they advertise on their website with their verification process or at least have a time out that you can't just change your mind on.

Overall the casino needs to give the player more protection. Not just put verification on slow down when a player wins.

Not a trustworthy casino - doesn't act withing their own timeframe and their player protection doesn't actually protect players.

I played at The grand Ivy fr quite awhile and I enjoyed it. I also withdrew and although my credit card didn't allow to be credited, I had a bank transfer go smoothly. But then the following today. Read on.

I received 3 email offers of bonuses and I went on-line. All offers said they expired at midnight GMT Thursday February 9th. I am in Canada and it was gmt time 5pm. I verified time in UK and it was 11:30 pm Thursday Feb 9th. So I was in my opinion on time.

Went on-line, tried to deposit. I get a drop down that read -% + 100 spins. No idea which of the 3 this represented so i decided to chat. On comes Kyle..

Long story short, he tells me I only have one bonus available. A 200 spin which I can't use cause I am in Canada. Offers $20 for those spins. I explain and send the 3 email offers. Plus a screen shot of the drop down asking what the percentage match was. He says those offers are no longer valid bur Kyle was the one who asked me to send him a screen shot and can make an exception if I did. I sent the screen shot. Came back and said only $10 available now.. lol.

What a waste of time and yes frustrating so I believe all the comments about their client service. So I ask Kyle what would he do? I have 3 emails an incorrect drop down menu showing a bonus and he tells me there is no other bonus. I get upset now and ask Kyle what would be the procedures if I decide to close my account. he comes back with "I closed your account". Oh well, ok, I say thanks and log off.

What service! I was asking but I guess I'm done with the grand Ivy.. Not my loss. Avoid! I liked it there but wow...cannot handle the service so no worries.

Games similar to other casinos. Nothing extraordinary. Covers most jackpot games.

As a vip player for a number of years I decided to give this casino a try. I deposited over £1500 and lost it quite easily.

I asked for a free bonus having not taken up a few of there ridiculous wagering deposit bonuses and I was told I could have a £150 free bonus with a 35 x wagering but my winnings would be capped to £100 (if I were ever to win!). I therefore closed my account (after a week) and saved myself loads of money and time.

I have been a vip member of every top casino for over 15 years and the standard of service here is as bad as I can remember. (maybe betfred was as bad.) This is just the sort of casino that should be avoided at all costs. They are after your money but show the worse possible incentives/ bonuses and indeed service. I simply can't understand the rating here? Avoid!

Games are ok nothing special, no different to any other casino. Live chat seems to be not bad you get a response within a few minutes.

Time it takes to get your documents checked 5 days and still waiting, withdrawn 500 a week ago and is still pending cash out, total useless. Would not recommend to anyone, complete joke take your money off you without a problem but as soon as you try to cash out they make you jump through hoops, better sticking to the bookies least you get your money there and then.

I like the games offered by certain providers that don't appear elsewhere. They have just added a few more microgaming suppliers.

I just made a withdrawal for the first time at this casino so really waiting to see if they abide by their time limits. Withdrawal was made on Sunday, December 11th to credit card. December 12th: Received an email about withdrawal to send my documents for verification.
December 12th: I sent documents and they responded that I should hear back from their accounting in 1-2 days. Once this is verified I should have a deposit within 4 to 5 business days, (which is still in my opinion too long but will update.

The customer service chat may sometimes take 10 minutes to respond. Withdrawals seem to take a little longer than other casinos I have withdrawn from. They offer free spins on Nentent on their bonuses which Canadian Players cannot participate in but they do however credit the spins at .20 cents a spin but you need to chat to ask which takes time.

Will update on my withdrawal to see how long it really takes. Should receive a response soon on the status of their document verification. Keep you posted.