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StayCasino

Item: StayCasino
Rating: 7.8
Author: Sharon D.

Our Rating CasinoRank

7.8/10

CasinoRank

Player Rating 102 reviews

8.8/10

102 reviews

Complaint Response 6 complaints

2 days avg. 6 complaints

What we like

Excellent game selection
No payment fees
24/7 live chat

What we don’t like

Slow withdrawals
One withdrawal per day limit

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Sharon D.

StayCasino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://www.staycasino.com/

Established

2021

Licences

Curacao Gaming Control Board

Company

Hollycorn N.V. Casinos

Affiliate Program

Stay Partners

Languages

English

Casino Type

Instant Play, Mobile, Live Casino, Crypto Casino

General Information about StayCasino

If you want to choose a reliable casino, StayCasino scores highly among AskGamblers and our players. Our online casino review can provide you with all the essential information, but it’s also worth checking the StayCasino player reviews. These are written by AskGamblers members who have tried and tested the casino.

The casino is owned and operated by Hollycorn N.V. and is fully licensed and regulated by the Government of Curacao. You can play your favourite games from your web browser or visit their mobile casino for gaming on the go.

Deposit Methods

Visa, MasterCard, Maestro, Skrill, Neteller, Payz, CoinsPaid, Interac, Neosurf, Sofort, Rapid Transfer, Jeton, eZeeWallet, MiFinity, iDebit, Flexepin, Volt, Paysafecard

Deposit Fees

Withdrawal Methods

Visa, Maestro, MasterCard, Payz, CoinsPaid, Bank Wire Transfer, Interac, Jeton, iDebit, Rapid Transfer, MiFinity, Sofort, Skrill, Neteller

Withdrawal Fees

Withdrawal Limit

EUR 10,000 per week, EUR 30,000 per month

Currencies

Euros, US dollars, Canadian dollars, Australian dollars, Norwegian kroner, New Zealand dollars, Bitcoin, Bitcoin Cash, Ethereum, Litecoin, Dogecoin, Tether

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-1 hours
Bank Transfers 3-5 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at StayCasino

The casino offers a variety of safe and secure payment methods, including major credit and debit cards and e-wallets. You can also play in cryptocurrencies through CoinsPaid. We have listed all the payment options supported above. However, they are country-specific. You’ll see which ones you can access when you register at the casino and open the cashier.

The minimum deposit and withdrawal amount range between €10 - €20, and there are no fees. The maximum limits depend on the payment provider. Any withdrawals that exceed the amount could be paid in instalments.

The casino will allow you to withdraw up to €10,000 per week or €30,000 per month. You can withdraw €4,000 daily, but exceptions can be made if you are a VIP player. Progressive jackpots are paid in full.

The casino aims to process withdrawals as quickly as possible, which can take up to 72 hours. You will need to send in identification documents, and the verification process is not included in the specified timeframe, so your withdrawal could take longer.

Game Providers

Amatic Industries, August Gaming, Avatar UX, Bulletproof Games, Casino Technology, Dreamtech Gaming, Amusnet (Former EGT Interactive), Elk Studios, Electric Elephant, Endorphina, Gamevy, IGT (WagerWorks), Leander Games, Games Global, NetEnt, Northern Lights Gaming, Pocket Games Soft, Rabcat, ReelPlay, Yggdrasil Gaming, Popiplay, BF Games, TaDa Gaming, Trusty Gaming, Koala Games

RTP

Not stated

RNG Tested

Progressive Jackpots

Game History Feature

Games at StayCasino

The casino is home to thousands of games, thanks to various software providers, including some of the most talked about brands in the world.

There are many online slot games, including the latest Bonus Buy. The lobby is user-friendly, so you can quickly select your favourite providers, and there are loads to choose from.

Other filtering options include sorting games into alphabetical order by popularity, or you can quickly check out the newest games that have just been released.

The casino also has a variety of table games which includes the most popular variations of Blackjack, Roulette, and Poker. You will also find games like Baccarat, Pontoon, and Casino Hold’em.

If you enjoy top live casino sites, this is one too. These games are all played in a real studio with real-life croupiers. You can bet against each other or the dealers, and you’ll find some games open 24/7, while others will be open throughout different day intervals.

Deposit Limit Tool

Yes

Wager Limit Tool

Yes

Loss Limit Tool

Yes

Time/Session Limit Tool

Yes

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Yes

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

StayCasino's Commitment to Responsible Gambling

The casino wants you to have fun and gamble responsibly. You can use their Personal Limits feature to use the tools listed above.

You can limit the amount you deposit, lose, wager, spend and more. This functionality can be accessed within your account in the “Personal Limits” section. Limits can be amended at any time. A decrease in the limit will take effect immediately. However, an increase may only occur after email confirmation and only after the previous limit of the same type expires to avoid rash decisions.

You can contact the casino's support team if you require further information or assistance regarding Personal Limits. The casino's responsible gambling tab at the foot of the casino also has more information regarding each tool and links to external organisations that can assist you further.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at StayCasino

If you need to contact the casino, there are several options. The quickest and easiest way is to launch their live chat feature. Enter your name, and you will immediately be transferred to a live chat agent. During busy periods, you may be placed in a queue.

Live chat is available 24/7 and is available mainly in English. However, if you speak any other language, you can still type your questions, and the agents will use a translator to assist you.

If you want to contact the casino any other way, you can email them. You can either send an email directly from your inbox or visit the Support section and use their online contact form, which is available for all users. You will receive a reply to the email address you provided.

Additionally, there is an extensive FAQ section. You can find answers to their commonly asked questions regarding your account, deposits, withdrawals and bonuses.

Suggest an edit

Complaints

Read the complaints other players have left for StayCasino. Learn more about complaints.

Show all complaints

Submit complaint

StayCasino - STAY casino don't pay my 100 euros win

Good afternoon Ask Gamblers Team.

I won 100 euros from NO DEPOSIT FREE SPINS, I requested a withdrawal and Stay Casino hasn't paid in 4 days.

They keep saying that there is an error in the system, I think that is an excuse.

I read here in the complaints that a player had the same problem as me.

Please help me resolve this situation, I want my money.

Resolved

€100

StayCasino - Ignored Self-Exclusion Request Due To Problem Gambling

Hello,

I read the responsible gambling section at Stay Casino, contacted live chat and made a request to self-exclude due to problem gambling on May 11, 2023, I was told by the agent that my casino manager would contact me. I emailed my VIP Manager Angela and requested self-exclusion.

I have since emailed 3 times and am still not self-excluded. I have managed to deposit almost $11,000. I withdrew $4500.

I struggle with online gambling, and having this type of delay is very damaging.

I would like to make this complaint as I feel they are ignoring their responsible gambling terms.

Thank you,

Denise < surname removed >

Unresolved

$6500

StayCasino - I have 10k on hold

Privnote

Note contents

This note was destroyed. If you need to keep it, copy it before closing this window.

Deposit 20eur with my Neteller - won 10k with that on Cash&Spins 243 from 1spin4win.

Got Freespins every round, so obv. the game was on demo mode in the real money version.

Game got removed after a while.

Sent my verification documents, like in all the other casinos that I played for the last 15 years.

Neteller and Proof of Address got verified very fast!

ID and selfie are still pending.

After I went in the Live Chat the problems started.

3-4 days I will receive an Email about the situation...

After 4 days no Email...tried again in the Live Support, they said tomorrow I will receive an Email

Next day no Email...tried again in the Live Support, this time no time frame provided, I have to wait whenever they feel like answering me

After I told them that I am live streaming the conversation on Twitch and I need better answers...

I got blocked from the chat. And also got blocked from playing.

So I am on hold since 7 days, with no explanation or any statement what will happen.

They simply say, wait until we feel like answering.

Not sure when I will receive an Email, but 7 days is a long time to check some documents.

Resolved

StayCasino - Previously verified account, now refusing to pay withdrawal

I had previously had verification issues with this casino after requesting an 1800 dollar withdrawal. They were asking for a photo of a bank card I no longer had and hadn't used for over a year.

As I had no way to get the photo I had to walk away from the casino.
They recently enticed me back with emails of free spins and I ended up verifying my account and making some withdrawals.

Until today when I requested a withdrawal of 670 dollars I received an email stating that my account wasn't verified and I needed to provide proof of my bank cards. They already had accepted the other card I regularly use and had the documents for it. But now they wont pay me out until I provide proof of this bank card I no longer have.

The screenshot is of when my account was finally verified.
And then the email I got today after requesting a withdrawal.
My account has been verified and made withdrawals for months now they want a card I no longer have.

Resolved

$670

StayCasino - Won't help me withdraw my money for a month

Hello, I have won a 100 euro from their no deposit bonus, I had to get verified so I get fully verified, deposited aswell and wanted to cashout but they said there is issue and now it 21 days and still cant withdraw my money.

They keep telling me that there is issue with my bank which is not true i asked my bank and they said if you payed them they should send me money without problem

I deposited with the same card I'm trying to withdraw my money into and if I deposited without problem there should not be problem of withdrawing to the same card then.

Resolved

€100

StayCasino - Will not refund USDT deposit

Hello Askgamblers,

Asking you to step in and help me with this situation. Staycasino provided a USDT address for me to deposit to. On June 25th, I deposited $76.97 in USDT to the address they listed. Please remember, this is the address listed on the site

The transaction was confirmed within minutes on my end, and within the hour on their end. However, the money hadn't reached my account. Live chat also said that the payment wasn't pending for them. They told me they would look into it, fine by me. A few days go by and no news, they tell me they'll keep me updated. Same again, a few more days and that they'll keep me updated. I got fed up and asked again, then they told me a couple of things:

"As far as we can see, the address 0xdb71bab717d76181c1011b0e9add397c34ac076a, where the USDT was sent, is the ETH address, so it was a cross-chain transaction. Because the transaction amount is small, then it cannot be restored."

First of all USDT operates on the ethereum blockchain. Being a cross chain transaction makes no difference. Secondly, how exactly is it my fault when this is the USDT address their own site lists?

"We received a response from a higher payment authority stating that your deposit attempt was below the minimum available at our casino.

Accordingly, as I said earlier, unfortunately, we cannot help you in this matter."

The minimum USDT deposit shows as 0.01. That is not a typo. Attached are the minimum deposit amounts for other methods too, there is no way my deposit falls below a minimum amount listed anywhere on the site.

At this point I just want a refund, I was willing to wait for my deposit to land and play at their site but I understandably don't trust the site anymore. This is with only $77. If they could send back my deposit and the fees to cover it that would be much appreciated.

Regards,

George

Resolved

$76.97

Complaint Statistics

Resolved 5

Avg. Amount $ 960

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

8.8/10 ● 102 reviews

Top reviews from our players

Bringabeer1

4 years ago

9/10

Great hip, vibrant online casino, great variety of games, great customer support quick transactions, plenty deposit methods, would recommend to any.

Hi BRINGABEER1, We are so pleased to read such reviews! We will be glad to see you among our players again and again :) Thank you, StayCasino Team

StayCasino 4 years ago

romanko1550

4 years ago

10/10

I'd say this is a good casino. Just a few restricted countries on the list and best of all, bonuses are allowed for all countries. Good amount of games and nice lay-out. Looked great at the beginning. Lots of providers also.

Hi ROMANKO 1550!😊 We are glad that you liked us. We really open almost for all geo. But we strongly recommend to check list of allowed countries before bonus using. Your StayCasino team

StayCasino 4 years ago

Nguyennga19

4 years ago

9/10

I heard many good things about this casino and I said to give it a try. I was impressed by the Free Spins No Deposit casino and on top nice deposits bonus on site and even on personal email. Is a good casino to try for now I recommend it. Nice graphics.

Thank you for your nice words! We are improving our product every day. Your StayCasino team

StayCasino 4 years ago

Angel2b

4 years ago

9/10

Stay casino is one of the newer online casinos around but so far has had some great bonuses available and not to mention a wide range of games to choose from.

So far I haven't found much to dislike about the casino but if I had to say 1 thing prob customer service like most casinos can be a bit of a wait, but oh well

Thanks for your review! We are glad you like StayCasino. Our managers try to contact each player as quickly as possible, but thanks for your notice! We`ll try to improve customer service.

StayCasino 4 years ago

Alyss94

4 years ago

6/10

The games are fun to play. The bonus’ are a good fit for a good price, nothing really bad to say. The colour of the site is very appealing as well. All is good.

Nothing really all that bad to say, only played on this site a couple of times. Although the contact support could be a little more helpful when it comes to needing them. That’s is all

Thanks for sharing your opinion! We will try to improve the work of our Support Managers.

StayCasino 4 years ago

samuel33s

4 years ago

9/10

We are so glad to hear you like StayCasino! Yeap, we like to delight our users with unexpected personal bonuses :)

StayCasino 4 years ago

Zodiac

4 years ago

8/10

Easy to find my way around and I like the game selection. The pay out rate seems to be good though and the RTP rate isn't to bad also. The support team are helpful and friendly.

Sometimes it can be really slow at loading creatine games and some I can't even play just flicks me back to the home menu and have to re log in each time I pick a different game.

That is so great you had a cool StayCasino experience! We make our product better every day and it’s sad to hear you notice something wrong with games. We’ll check it, thanks!

StayCasino 4 years ago

Lildesman

4 years ago

10/10

Easy navigation on the website, all programmed so that you can easily find them all under the category, a large selection of games and a lot of my favorite games.

Sometimes it can be really slow at loading creatine games and some I can't even play just flicks me back to the home menu and have to re log in each time I pick a different game

Thank you for reviewing our product! We are working hard on convenient sorting of games and are glad that you like it. We’ll check all problems, thanks :)

StayCasino 4 years ago

Madzialena1119

4 years ago

6/10

Easy navigation on the website, all programmed so that you can easily find them all under the category, a large selection of games and a lot of my favorite games.

Contacting support is difficult not very helpful and I have little bonuses for example with no deposit free spins but anyway, it's all okay that's why this is my assessment.

We're sorry you have some problems with Support Managers. We will definitely solve this problem in the near future!

StayCasino 4 years ago

Mase888

4 years ago

7/10

The website is easy to navigate and has a good selection of games with good selection of payment methods that also accept crypto, haven’t cashed out yet so I can’t speak about withdrawals.

Thank you for your review!☺️ Your StayCasino team

StayCasino 4 years ago