StayCasino - STAY casino don't pay my 100 euros win

Dear erika_88,

We always try to respond to our customers as quickly as possible, so we apologize for waiting.

Let us point out that we are an honest and licensed casino that always provides services at the highest level. We are interested only in a positive experience of using our platform. We always process all withdrawals in the shortest period of time.

In order for us to help you in the best possible way, we should familiarize ourselves with your specific situation. Kindly provide us with the email address of your account/your username, or write to us at suppor­t@s­tay­cas­ino.com.

We are an honest casino, so we will do everything to resolve your situation and make you feel satisfied.

Best regards,
StayCasino

Good afternoon.

I thought the casino was already familiar with my situation.

I've talked to his agents and they basically always say the same answer.
In a shortcut I send some screenshots of the conversations.

I don't understand why it takes so long for 100 euros.

Please resolve this, my withdrawal has been pending for 1 week now.

Dear erika_88,

We apologize for the wait. Our team always tries to process all requests as soon as possible.

Unfortunately, we had some technical issues with the method you chose to withdraw your funds and our experts were trying to fix the problem. We sincerely apologize for your waiting time.

As we can see, you were able to withdraw your winnings. We are glad that the issue has been resolved. Also, we would like to congratulate you once again on your winnings!

If you have any questions or difficulties, please don't hesitate to contact us, and we will help you in the best way possible!

Best regards,
StayCasino

Dear @erika_88,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Money received. Thank you SPECIAL to Ask Gamblers Team to solve this situation.

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.