Asking you to step in and help me with this situation. Staycasino provided a USDT address for me to deposit to. On June 25th, I deposited $76.97 in USDT to the address they listed. Please remember, this is the address listed on the site
The transaction was confirmed within minutes on my end, and within the hour on their end. However, the money hadn't reached my account. Live chat also said that the payment wasn't pending for them. They told me they would look into it, fine by me. A few days go by and no news, they tell me they'll keep me updated. Same again, a few more days and that they'll keep me updated. I got fed up and asked again, then they told me a couple of things:
"As far as we can see, the address 0xdb71bab717d76181c1011b0e9add397c34ac076a, where the USDT was sent, is the ETH address, so it was a cross-chain transaction. Because the transaction amount is small, then it cannot be restored."
First of all USDT operates on the ethereum blockchain. Being a cross chain transaction makes no difference. Secondly, how exactly is it my fault when this is the USDT address their own site lists?
"We received a response from a higher payment authority stating that your deposit attempt was below the minimum available at our casino.
Accordingly, as I said earlier, unfortunately, we cannot help you in this matter."
The minimum USDT deposit shows as 0.01. That is not a typo. Attached are the minimum deposit amounts for other methods too, there is no way my deposit falls below a minimum amount listed anywhere on the site.
At this point I just want a refund, I was willing to wait for my deposit to land and play at their site but I understandably don't trust the site anymore. This is with only $77. If they could send back my deposit and the fees to cover it that would be much appreciated.